inetbet Nightmare

[Nifty29]

FWIW, i recently had my first withdrawal at inetbet. it took a little while re: getting the proper paperwork sorted out to their liking, but once it was done, they paid no problem.

And on the other side of the fence, i played a small free chip today, met cashout requirements which is max $50, but inetbet's rules state $100 min cashout for a check. A bit of a conundrum there. Contacted support and they essentially said the only way i can get a $50 withdrawal is by joining mypaylinq. I really didn't want to sign up with yet another processor. sigh.

and yes inetbet, please get with the times and get a live help rep! all the other casinos with your software have it and have had it for years.

Why do you insist they need live chat?

How would it have helped you be paid faster etc?

Just curious.

 

[LHofsdal]

Can I ask a question.....How did this topic turn into a Gambling Grumbles arguement? Gambling Grumbles has nothing to do with the OP's original complaint. Am I missing something?

To the OP-Yes it is a royal pain in the butt sometimes trying to get your documents approved, I am sure you are not the only one to have problems with it. As for playing your winnings away, we have all done it. Don't think your alone, because you aren't. We learn from our mistakes, so take it as a learning experience and move on.

While I think Inet is a reputable place, and they seem to have more e-mail problems than most places, stuff like this can happen. It is not unheard of that with more than 1 person reading e-mails that something gets deleted or put in a folder or something without anyone knowledge and gets over looked or never looked at. It can happen, and in this case probably did happen.

I can honestly tell you this, before playing anywhere get your documents approved first, by doing this it really does help avoid problems like this. And create much less stress for yourself.

Just my 2 cents.
LH

 

[LaHutti]

Can I ask a question.....How did this topic turn into a Gambling Grumbles arguement? Gambling Grumbles has nothing to do with the OP's original complaint. Am I missing something?

To the OP-Yes it is a royal pain in the butt sometimes trying to get your documents approved, I am sure you are not the only one to have problems with it. As for playing your winnings away, we have all done it. Don't think your alone, because you aren't. We learn from our mistakes, so take it as a learning experience and move on.

While I think Inet is a reputable place, and they seem to have more e-mail problems than most places, stuff like this can happen. It is not unheard of that with more than 1 person reading e-mails that something gets deleted or put in a folder or something without anyone knowledge and gets over looked or never looked at. It can happen, and in this case probably did happen.

I can honestly tell you this, before playing anywhere get your documents approved first, by doing this it really does help avoid problems like this. And create much less stress for yourself.

Just my 2 cents.
LH

Sorry. but yes, it is absolutely unheard of, and extremely unprofessional and amateurish.
If that's the way they handle e-mails, I would not trust them with ANY personal documents.
imho.

 

[chuchu59]

Actually Inet is not making full use of the rtg cashier. We play for entertainment and personally I wouldnt mark down my spins just to ensure playthrough is met. The casino is the client so I believe it can negotiate with rtg to show the clearance of the manager bonus in the cashier. Its just that they dont want to do so. The same for the conversion of comps where they do it manually due to a progressive conversion system. Surely the software provider can convert the comps to suit their needs which will mean players dont have to wait for hours to redeem.

 

[Nifty29]

Actually Inet is not making full use of the rtg cashier. We play for entertainment and personally I wouldnt mark down my spins just to ensure playthrough is met. The casino is the client so I believe it can negotiate with rtg to show the clearance of the manager bonus in the cashier. Its just that they dont want to do so. The same for the conversion of comps where they do it manually due to a progressive conversion system. Surely the software provider can convert the comps to suit their needs which will mean players dont have to wait for hours to redeem.

How do you know for a fact that the wagering can be shown for bonuses credited in batches like that? AFAIK the RTG cashier can only show wagering when a coupon is involved, so the only way Inetbet could do it is to work out all the bonuses and then create an individual code for each player to claim manually....which would take a long time. Some members squeal when their manager bonus is a few hours late so I doubt they would accept waiting weeks.

It's quite unreasonable to say they "don't want" to show the wagering.....I wonder whether you might be letting your personal beef with them cloud your judgement Chu. If this were the case why would they show wagering on other bonuses? Sorry but you're way off imo.

 

[chuchu59]

As a client Inet can try to negotiate with rtg to improve their services especially when their services are hindered due to the absence of live chat.

Nifty, you are a real pain in the neck. You are suggesting that I made my comments due to my personal beef with them but you are way off I would say. I also said they dont want to negotiate with rtg rather than what you believe ie that I said they dont want to show the wrs.

 

[anniemac]

Got to disagree with ya, Nifty. I get free chips, no coupon involved, from other RTG casinos and it always shows the playthru. I have had the cashier add freebies and playthru shows so I believe it is something different with InetBet.

And no, it's not rocket science to keep up with your spins but it is a PITA, in my opinion.

 

[shumantic]

I started this thread just to warn fellow members here. They must have been getting my emails because sometimes they would respond and other times they would not. Regardless if there was an attachment or not. After reading back through this thread and others plus reading the gamblng grumbles site I wish I would never have played there. Thank you for the link.
I didn't want to start a debate about any of this. Our fellow member nifty definitely started a debate regarding gambling grubles and surely thinks that I have done something wrong. Nifty, may I tell you that you dont know me and to just assume that I am bad and casino is good even with evidence screaming the opposite is doing a disservice to all members reading here. I am just giving a warning so that others do not go through this. That is all. To discredit all opposed to inetbet is bad for people that would be much better off not playing there. I do not want to fight. I just want to warn.

 

[greasemonkey]

There is clearly an issue with iNetBet at this point.

Look, it is fairly obvious that iNetBet was looking for some way to not pay the OP. Why in the world would a casino ask to see proof of how you deposited into your online wallet? The OP states that he lost on the bonus and was just playing without one. The OP then turned in the documents needed. That is all the casino needs (they really don't even need that). Why ask for proof of how the OP funded their own online wallet? I will tell you why - it is because they didn't want to pay them. They were looking for any sort of way to claim fraud or find some miniscule rule broken. If they weren't interested in that then why would they simply not pay the player after all documents were received the 1st time? That is not how an accredited casino should operate. They should state in their terms which documents that they need to get in order to validate your account. Asking for more and more after the fact is no good. They needed to ask for this before the player actually won. They didn't. They saw that the player won and tried to find a way not to pay them.

I am not saying inetbet is rogue. (I'm not saying they are not either). But I am saying they certainly are "roguish" if not full blown rogue. This was a horrible way to treat a player. Period.

 

[chuchu59]

Shumantic, I believe most forum members treasure what you have shared with us. However, personally I would leave out the first paragraph of your opening post as players can reach their own conclusions after reading the facts. It will also tend to seem less biased though I am not suggesting that you are.

Any casino that does not take notice of the problems encountered by the players are embracing themselves for failure. They may seem to be winning arguments but deep inside players will get cautious and play only at places that are virtually trouble-free.

Continue to post of your experiences, good or bad and dont get bogged down by inappropriate gestures from a few (myself included). This is a great place for discussion on issues related to online gaming and if you feel depressed post or read something in the Attic to cheer yourself up.

 

[Nifty29]

Got to disagree with ya, Nifty. I get free chips, no coupon involved, from other RTG casinos and it always shows the playthru. I have had the cashier add freebies and playthru shows so I believe it is something different with InetBet.

And no, it's not rocket science to keep up with your spins but it is a PITA, in my opinion.

I'm sure you do......as do I. However, these would be added manually. The inetbet bonuses are issued to every eligible player on their books at one time.....it is a very different situation than an RTG manager throwing a free chip your way just for the hell of it. As I said, if they are done ad hoc by a person then they can be configured to show playthrough etc, but the cashier is obviously not setup to handle huge bulk bonuses in that way.

Chu.....with the live chat again? The horse has been dead for years and some still have to flog it. I've had more trouble with live chat issues than it is worth, to the point where I rarely use it....and I know I'm not alone.

Shumantic.....I said nothing about you being anything let alone "bad". I just said that I would like to hear what happened from the casino. It rarely happens that the player tells us everything relevant, but if you did, then great.

 

[chuchu59]

Nifty,

I dont advocate live chat for Inetbet as I believe they may fail miserably with their current crop of support staff. However, their services can be improved even without it and many posters have made suggestions in the past.

 

[shumantic]

Chu I no have the "thank" button but thank you for the post pointing out my error in posting. I understand what you are saying and I will leave out my personal bias and in future times that I post something like this.

 

[SlotsLover]

why no chat?

Can someone from Inetbet explain why there is no live chat at that "accredited" casino? Nearly every other RTG casino has live chat. This is incomprehensible.

 

[chayton]

I'm a fan of iNetBet on Facebook - when they first started their Facebook page, they said, "Like us on Facebook for special deals and free chips" and that's cool, once they reach a specific milestone they'll post a $5 freebie or a freeroll tourney or something for people who 'like' iNetBet. What's pretty amazing is the amount of people who post on their wall asking for freebies. There were people who had never played with their own money asking for free chips, and people who have 4 or 5 or more free chips in a row asking for another one.

That actually made me realize that when iNetBet said that they didn't get live chat because the whole thing would be bogged down by people looking for freebies, they may have had a point.

I've said it before and I'll say it again - I've personally never had an issue with their support, if I send a mail I usually get a response within half an hour. I agree with whoever said that it would be nice if the manager bonus shows a playthrough - but the only time I've ever made playthrough on a free chip, the excess was removed from my balance so I knew right away anyhow.

As for GG, it's not a site I frequent, but I've checked it out a bit recently. I find it interesting that people go there AFTER coming to Casinomeister and not winning their PAB - then they can throw some mud at Bryan and the gang too.

 

[Nifty29]

Very well said Chayton.

You hit the nail right on the head. : thumbsup:

 

[funeral979]

Well Inetbet DID say in the past that their prime reason for not having live chat was because they were inundated with requests for free chips.

But I just don't buy that. I seriously doubt that Inet is the only casino getting frequent requests for free chips, yet every other casino can manage their live chat and free chip requests just fine, and provide stellar customer service to boot.

Why make all your other customers suffer? I just don't get it.

 

[footdr]

I also wish they had live chat but except for a few occasions they answer emails relatively quickly. I also don't know why they can't use the playthrough in the cashier when giving "free bonuses", but if you keep track of your play you can then send an email when you think you have met playthrough.

The manager still gives monthly bonuses and that is a plus. And, they are one of the quickest to process and pay.

I have always thought no live chat in effort for management to keep number of employees to a minimum.

 

[chayton]

@funeral, I see your point. But to be completely honest, I've had some really bad experiences lately with live chat 'support' at other casinos. Either they don't answer, or they answer and cut you off, or they dick you around for 15 minutes and then tell you to send an email to support. There are exceptions - 32Red, BelleRock and 3Dice chat support is awesome but it seems like live chat at most other casinos is next thing to useless for almost anything except something simple like checking your playthrough. Then I can see where it would be useful - at least it would be more immediate than sending a mail.

If iNetBet had an autoresponder on their email so that people would at least have a confirmation that their emails were being received, that would help.

 

[Casinomeister]

Look, it is fairly obvious that iNetBet was looking for some way to not pay the OP.
Why in the world would a casino ask to see proof of how you deposited into your online wallet? The OP states that he lost on the bonus and was just playing without one. The OP then turned in the documents needed. That is all the casino needs (they really don't even need that). Why ask for proof of how the OP funded their own online wallet? I will tell you why - it is because they didn't want to pay them. They were looking for any sort of way to claim fraud or find some miniscule rule broken. If they weren't interested in that then why would they simply not pay the player after all documents were received the 1st time? That is not how an accredited casino should operate. They should state in their terms which documents that they need to get in order to validate your account. Asking for more and more after the fact is no good. They needed to ask for this before the player actually won. They didn't. They saw that the player won and tried to find a way not to pay them.

I am not saying inetbet is rogue. (I'm not saying they are not either). But I am saying they certainly are "roguish" if not full blown rogue. This was a horrible way to treat a player. Period.

The problem is - and with a number of other like-minded members - you are jumping to conclusions and making assumptions at the expense of iNetBet.

That's not what the complaints section is set up for. Somebody complains - fine, lets get to the bottom of what caused the complaint. I've asked the OP to submit a Pitch a Bitch so that we can at least make an effort to find out what went wrong.

You say "That is not how an accredited casino should operate." Well you have not given the casino the opportunity to investigate or answer any legitimate questions. There are two sides of every coin, and I really should not be explaining this to anybody.

I can understand why members want to use this forum to "warn" others of problems - but it is a waste of cyber space if no one is given a chance to find out what went wrong. We try to fix problems, not merely complain about them.

 

[greasemonkey]

The problem is - and with a number of other like-minded members - you are jumping to conclusions and making assumptions at the expense of iNetBet.

That's not what the complaints section is set up for. Somebody complains - fine, lets get to the bottom of what caused the complaint. I've asked the OP to submit a Pitch a Bitch so that we can at least make an effort to find out what went wrong.

You say "That is not how an accredited casino should operate." Well you have not given the casino the opportunity to investigate or answer any legitimate questions. There are two sides of every coin, and I really should not be explaining this to anybody.

I can understand why members want to use this forum to "warn" others of problems - but it is a waste of cyber space if no one is given a chance to find out what went wrong. We try to fix problems, not merely complain about them.

Your right. Lets see what happens here. It just jumped out at me that the recent issues are all attempts to not pay but that is my guess. I don't work there and don't know. Sorry bout jumping out of the gates too quickly.

 

[maxd]

I've asked the OP to submit a Pitch a Bitch so that we can at least make an effort to find out what went wrong.

FWIW, no PAB has yet been filed by the OP.

 

[iNetBet Promos]

Hi All,
As an update:

Initially there had been some problems with incomplete docs, additional information was then requested from the OP.
There were also some issues with file size on some mails.

It took some time for the OP to come back to us again (around 10 days). After that there were some mails back and forth with support and the OP. In these they were informed what was needed. The last of such was answered just a few days back on the 11th.

During the interim period the OP played with the funds in their account. Over the course of a few sessions they added quite a substantial amount to the balance they had when the first docs were sent in. They actually added over 30% to their balance.

In the last reply on the 11th the OP was informed that the new the info they say they sent in had not been received by us. They were asked to resend and also to again make sure that the file size was not too large.

We did not hear anything back from them. Later that evening it looks as if they decided to play with the funds again. Unfortunately this time they did not add to their balance but lost.
I understand that the OP would be frustrated with this outcome. However we have not asked for anything exceptional here, such as notarised documentation.
It was the OP's choice to play again with the funds in their account.

Have a great weekend all.

Best Regards
iNetBet Promos

 

[colly]

Can I make a suggestion that might save this sort of situation happening=and this is for all casino's not just Inetet= If there is an extended delay fue to documentation issues why not offer the OP the option to put the funds on hold for 7 days rather than reversing or allowing reversals.

Seems fairly simple to me

 

[H1_Roller]

Can I make a suggestion that might save this sort of situation happening=and this is for all casino's not just Inetet= If there is an extended delay fue to documentation issues why not offer the OP the option to put the funds on hold for 7 days rather than reversing or allowing reversals.

Seems fairly simple to me

You mean a casino sees to it that a player can't lose?
You know that'll never happen.