inetbet Nightmare

[Nifty29]

FYI, the OP has filed a PAB on this issue so we should have some insights shortly into what was happening and why.

Please respect the fact that the OP has been asked to refrain from further posts on this subject (here at Casinomeister) until the PAB process has completed.

Out of interest Max, what exactly is a PAB going to achieve?

The OP played their funds back fair and square, so there is nothing left to withdraw. Also, how is Inetbet going to prove that they didn't receive the emails?

I understand if it is all confidential but I just don't see what outcome could be achieved.

 

[maxd]

Good question. To begin I'm primarily I'm interested in hearing their side of it. And yes this does assume that their reply will be honest and forthcoming which I'm well aware that the iNetBet Defamation League will hoot at in derision.

Shrug. In four years of dealing with these folks I have never had reason to doubt their word and until I see evidence to the contrary I expect to proceed accordingly. FWIW they've always dealt straight with me even when I was fighting cases for £1000s on which we vehemently disagreed. Their track record on these issues is far, far better than the grumblers would have people believe.

That said, I know full well that their stand on Customer Service options is pretty hard-line and none too popular. "I'm not arguing that with you" would be particularly applicable here. People might be interested to know that we've had that discussion with them pretty much every year since I joined CM (late 2007) when we sit down with them at ICE in London. They have their reasons and I think they well know the problems involved. We may not embrace their position on this particular issue but they need to be free to make their business decisions as they see fit. To date it's never been a critical issue for us (AFAIK) so ... it is what it is.

 

[vinylweatherman]

Out of interest Max, what exactly is a PAB going to achieve?

The OP played their funds back fair and square, so there is nothing left to withdraw. Also, how is Inetbet going to prove that they didn't receive the emails?

I understand if it is all confidential but I just don't see what outcome could be achieved.

It is more of an evidence gathering PAB, rather than one intended to get the player paid. The thread has reignited the long running complaint that iNetBet's support service is poor for some players, despite being good for others. In order to get to the bottom of it, a "case study" is needed of an individual case where things appeared to go wrong repeatedly. Once the problem has been defined, a solution can be proposed, and blame applied where it is due.

What appears to be happening is not always what is really happening, but without other evidence, appearance is all we have on which to make judgement.

Those who believe iNetBet have deliberately screwed over this player should be delighted that Max has taken this on as it would "expose" iNetBet's wrongdoing. The OP screwed himself over by continuing to play despite feeling that the ONLY outcome was him not seeing any winnings because of this issue.

It is clear that there ARE issues with the support side of the iNetBet operation, as a significant number of players have made complaints that are all related to a breakdown in the email system of communication. Other issues have revealed that some email providers are the cause of the problems, and these are listed on the CM guidance as "do not use" email domains for dealing with PABs and registration to the forum. They should also be considered as "do not use" when contacting a casino.

It is possible to set up a test for your own ISP by creating an email address with a free provider known not to cause problems for casino related emails, and sending a copy of everything you send to the casino to yourself at this other email address. This will be a good test to see that everything you have sent has made it out of your own ISP's domain, and in through another known to work with casino related emails. It can be assumed that the casino's own email service allows casino related content through. This also avoids having to engage a third party who will end up receiving your documents as part of the test.

 

[maxd]

Good point! Some email providers are shite (when it comes to casino-related topics) regardless of how convenient they may seem and no matter how many people jump up and down and swear by them. They're crap for our particular business, have been for the better part of a decade, and that's why we won't accept them as email addresses for PABs. Hotmail/Yahoo/AOL leap immediately to mind, and that could well have been the source of trouble in this particular case.

 

[Glunn11]

I'd just like to comment on my own personal experience with iNetBet support. I've never had any problems with any sort of hostility; the support has always been courteous and every message has been directed at my particular inquiry. The whole waiting game sucks, though.

I had an issue arise when I requested my last withdrawal from them a few months ago. It was my first wire and they wanted a fresh set of docs. Understandable; my previous ones were outdated, and I had never used this withdrawal method before. Three days after submitting the withdrawal request, I had heard nothing from them, so I sent them an email asking what was up. They told me that they had sent "repeated requests" for documentation, none of which I had received.

So I spoke with Emily who told me that they were having issues with some Web-based email providers and suggested that I provide another kind of email address. So, I provided her with the one I got from my ISP, sent in the docs, and smooth sailing from there.

My only complaint was that I wish the back-and-forth emailing could simply be done more efficiently; I continue to only be able to enter into correspondence once a day.

 

[vinylweatherman]

Good point! Some email providers are shite (when it comes to casino-related topics) regardless of how convenient they may seem and no matter how many people jump up and down and swear by them. They're crap for our particular business, have been for the better part of a decade, and that's why we won't accept them as email addresses for PABs. Hotmail/Yahoo/AOL leap immediately to mind, and that could well have been the source of trouble in this particular case.

The other problem is that blocking is intermittent, and done without any logical process. One could add to my test by replying from your set up "third party email address" back to yourself to simulate a casino replying to your email. This will test whether replies get back to you from emails that get through. When some players have stated they have been ignored, the iNetBet rep has said that a reply did go out from their end, showing that it was a "one way block", rather than a complete one.

Many players end up getting tied to the email domain provided by their ISP, and expect it to work because they have PAID for it. ISPs may also provide "third party" run email, and this may not be obvious. If they partner with one of the "crap" ones such as Hotmail, you can find that a paid for ISP provided email service is just as bad as a "free" one.

A last resort is to buy your own domain, and use it to run your email. My "vinylweatherman" domain can be used to run email independent from my ISP. Although I don't use this function at the moment, I realise how useful it can be as it severs the main tie that binds me to my ISP, the non portabilty of my email address. Whatever I do now, I face the prospect of registering a change of email address with a long list of companies, and then checking that it has been done before I can close down my current email address and change to a different ISP. If I change my casino related emails over to my domain, and keep up the modest payments, I will be better placed to ditch any new ISP should they underperform. I could even buy a new domain for the purpose, and have a non gambling related website on it.


For me, the operator that gives me most grief over email reliabilty is Jackpot Factory, not iNetBet.

 

[maxd]

The other problem is that blocking is intermittent, and done without any logical process.

Absolutely! Years ago and in a previous position I had a chance to talk to a Yahoo guy at a conference in Vegas (this was the relatively early days of the business, as you might imagine). We asked him about the strange problems we were seeing with casino related correspondence going through Yahoo email, said it seemed pretty "on again, off again" and was their any explanation for that. His reply was to hold up his hands as say "I can't say anything. But you would not be mistaken if you decided to look elsewhere for that kind of service." My conclusion is that (a) they don't want to make it official policy so (b) they make it difficult enough to discourage us from using it but not so difficult as to seriously inconvenience their established customer base. YMMV.

 

[vinylweatherman]

Absolutely! Years ago and in a previous position I had a chance to talk to a Yahoo guy at a conference in Vegas (this was the relatively early days of the business, as you might imagine). We asked him about the strange problems we were seeing with casino related correspondence going through Yahoo email, said it seemed pretty "on again, off again" and was their any explanation for that. His reply was to hold up his hands as say "I can't say anything. But you would not be mistaken if you decided to look elsewhere for that kind of service." My conclusion is that (a) they don't want to make it official policy so (b) they make it difficult enough to discourage us from using it but not so difficult as to seriously inconvenience their established customer base. YMMV.

It is also a shaky legal position. They are censoring customers' private correspondence without telling them. In effect, they are applying US law to the whole world. This may not have been much of a concern in the early days, but with countries like the UK recognising the legality of the business, Yahoo could find themselves in the dock at the European court, something Microsoft suffered over it's actions in trying to freeze out "other browsers" from it's Windows operating system. It is because of this that users now find this "browser choice" stage appears when installing a Windows OS, even though Internet Explorer remains bundled with the OS.

In a similar position, Yahoo would have to prove that they were NOT deliberately interfering with the communications between legitimate businesses and their clients, and the above clearly shows that they ARE doing something, and want it kept secret from their customers. It seems likely that the other "troublesome" email providers are doing the same "off the record" blocking experiments as Yahoo.

The problem is gathering evidence to prove that the blocking is ocurring within the Yahoo systems, and is not reflected in any policy statement or terms of use agreed to by the customer. In law, a "free" service is not exempt just because it doesn't charge, although any refunds to the customer will be nil, an action for damages could still produce a compensation payment order from a court.

All Yahoo would have to do is make the blocking user configurable, so that customers can choose to allow casino emails through. Yahoo can only argue that their blocking is legitimate when it is done to US based customers, as they can argue that they are merely preventing their services from being used by "organised crime". It's not much different from when the DoJ seizes .com domains and shuts down an operator world wide as well as within the US. It has already lead to formal complaints by some operators to bodies that oversee international trade such as the WMO. One small country has threatened that it will retaliate (against UIGEA) by refusing to police US copyright laws on domains it oversees. This has lead to some very big interests becoming concerned that the threat could be followed through, and the pirates will descend upon these uncontrolled domains and set up their servers there out of the reach of US law enforcement. Content piracy is illegal in more places than online gambling, yet has NOT been shut down by the US (or anyone else) despite all their efforts, including seizing domains and equipment. Similarly, Wikileaks has not been silenced even by a coordinated international effort to shut it up.

 

[Nifty29]

FWIW I had an issue with my emails not reaching iNetbet earlier this year when I moved house.

My new ISP (second largest in this country) was blocking them for some reason. I was forced to use another email from anothe provider which worked fine. I knew they weren't getting my emails because 24 hours had passed with no reply - and that has NEVER happened to me with iNetbet in 10 years....this is where one has to use some common sense..if you aren't getting a reply from a place that always responds quickly, then you need to try other means e.g. another email like I did. Why anyone would keep emailing and forever not receiving a reply is beyond me really. Why not contact Emily via CM? Or ask in the forums if anyone else is having trouble...at least then the iNetbet rep would have probably seen it and contacted you and we wouldn't be here would we?

If I were iNetbet, I would have a toll-free number specifically for technical issues or verification issues. It could be made very clear on the website that no issues regarding bonuses etc will be discussed via telephone...and if some players don't get the message then they can close the account. Nobody wants the kind of people who think the rules apply to everyone except them anyway. At least this way there is some kind of "emergency" assistance which might prevent these situations from arising.

 

[Przecinek]

I've never had a problem with iNetBet getting my docs in the past. Not once.

it's an issue of your situation being inconsistent with other people's experience of dealing with this casino over the years.

I can understand that there are always exceptions even in best casinos, so that there will always be someone happy and some people dissapointed (maybe apart from 32red ) ... so I decided to dig up my old emails to give you my timescales and show that it's not really all that inconsistent at least when it comes to my exp. with Inetbet.

03/2009 - Registered with casino, didn't play, didn't deposit
11/2010 - Noticed Inetbet now Accredited. Made deposit of $50
12/2010 - First withdrawal request ... (nightmare starts lol)
12/2010 - Winnings and play void due to incorrect cupon use (seen similar cases). To cut story short "This bonus is only available to players who have not played for Real Money at iNetBet in the past 60 days". I didn't but Inetbet support claims I'm not a "player" since I haven't played for real money before. I explain that wordking is very poor, easy to misinterpret etc. Anyway what can you do? Requested to withdraw my original balance.
14/12/2010 - Passport scan sent
25/12/2010 - Faxback form & utility bill sent
08/01/2011 - One of the many followups asking when will I get my deposit back. Reply : you need to send us faxback form
13/01/2011 - More folloups asking if they want me to send docs again, or have they found my email from 25/12/2010. Reply : We asked you for second POA (didn't get that email)
29/01/2011 - Sending old POA from 2009 (when I registered)
09/02/2011 - Sending second current POA (and third POA in total)
12/02/2011 - Still getting "Your withdrawal cannot be processed as requested." My reply : "I've sent you 3 utility bills, faxback form and my ID...what next"?
19/02/2011 - "I asked you a question. That was one week ago." No reply. My account locked so I can't request another withdrawal. No reply to emails
12/03/2011 - Contacted rep here. Sent email "for attention of Emily Hanson" with all the documents, that I have already sent to support (at various stages). Wanted to sent them here via CM but was told not to. No reply.
24/03/2011 - "I'm sending you my second POA for the third time. Can you please confirm receipt?". Finally I get email that "nothing matches on my account" (I'm assuming my details etc)...
25/03/2011 - Eventually I'm told players from Poland are not allowed to play Despite that, I'm told I still have to play in their casino and turn over my deposit at least once.
01/04/2011 - My account unlocked and I withdraw what is left (sorry $35)

How can that be good support? Just felt like telling my side of the story. It's the same when I see bad exp. posted and I feel otherwise. I just want posters to be able to make up their mind. Closing account and acting like "we can just take your deposit" is a big no-no. Never had any problems like that in any other casinos (slow pay yes ... but not being so cheeky, esp. considering I've sent them lots of documents). Even if we start counting from December 2010 it's still 5 months. But more importantly if I haven't been harassing them I'd never see that money. I wonder how many people eventually gave up and left there money in Inetbet accounts.

 

[vinylweatherman]

I can understand that there are always exceptions even in best casinos, so that there will always be someone happy and some people dissapointed (maybe apart from 32red ) ... so I decided to dig up my old emails to give you my timescales and show that it's not really all that inconsistent at least when it comes to my exp. with Inetbet.

03/2009 - Registered with casino, didn't play, didn't deposit
11/2010 - Noticed Inetbet now Accredited. Made deposit of $50
12/2010 - First withdrawal request ... (nightmare starts lol)
12/2010 - Winnings and play void due to incorrect cupon use (seen similar cases). To cut story short "This bonus is only available to players who have not played for Real Money at iNetBet in the past 60 days". I didn't but Inetbet support claims I'm not a "player" since I haven't played for real money before. I explain that wordking is very poor, easy to misinterpret etc. Anyway what can you do? Requested to withdraw my original balance.
14/12/2010 - Passport scan sent
25/12/2010 - Faxback form & utility bill sent
08/01/2011 - One of the many followups asking when will I get my deposit back. Reply : you need to send us faxback form
13/01/2011 - More folloups asking if they want me to send docs again, or have they found my email from 25/12/2010. Reply : We asked you for second POA (didn't get that email)
29/01/2011 - Sending old POA from 2009 (when I registered)
09/02/2011 - Sending second current POA (and third POA in total)
12/02/2011 - Still getting "Your withdrawal cannot be processed as requested." My reply : "I've sent you 3 utility bills, faxback form and my ID...what next"?
19/02/2011 - "I asked you a question. That was one week ago." No reply. My account locked so I can't request another withdrawal. No reply to emails
12/03/2011 - Contacted rep here. Sent email "for attention of Emily Hanson" with all the documents, that I have already sent to support (at various stages). Wanted to sent them here via CM but was told not to. No reply.
24/03/2011 - "I'm sending you my second POA for the third time. Can you please confirm receipt?". Finally I get email that "nothing matches on my account" (I'm assuming my details etc)...
25/03/2011 - Eventually I'm told players from Poland are not allowed to play Despite that, I'm told I still have to play in their casino and turn over my deposit at least once.
01/04/2011 - My account unlocked and I withdraw what is left (sorry $35)

How can that be good support? Just felt like telling my side of the story. It's the same when I see bad exp. posted and I feel otherwise. I just want posters to be able to make up their mind. Closing account and acting like "we can just take your deposit" is a big no-no. Never had any problems like that in any other casinos (slow pay yes ... but not being so cheeky, esp. considering I've sent them lots of documents). Even if we start counting from December 2010 it's still 5 months. But more importantly if I haven't been harassing them I'd never see that money. I wonder how many people eventually gave up and left there money in Inetbet accounts.

Well, this is NOT just down to email problems. You also had some BS from support. There was no problem with you registering, and they would have known you were from Poland right away. This would have been confirmed as soon as you sent the first set of documents, and right away they should have told you that Polish players were not allowed, locked your account, and returned your deposit. Instead, it was a mess, and most striking is that despite saying Polish players could not play, they said you had to play through your deposit 1x.

The non matching details were probably due to the gap between you registering, and your first deposit.

They are also wrong in claiming you broke the terms, as there is nothing that says you must have played at some stage, just that it can't have been within the last 90 days. Given that you had not played, you would have received a bonus in any case had they accepted your deposit, and it would have been a better one.

This would still have been a nightmare had there been no email problems.

It seems iNetBet are far too pedantic, enforcing complex rules "for the sake of it", rather than to protect themselves from "bonus abuse" through players exploiting loopholes. They should be equally pedantic when the rules favour the PLAYER, as in this case where you followed the LETTER of the terms as stated, yet iNetBet tried to interpret a "hidden meaning" beyond what was actually stated, just as "bonus abusers" try to do.

It seems odd that your registration even went through to start with, as the selection of "Poland" as your country should have immediately lead to you becoming locked out from proceeding any further, making it impossible for you to have come back the next year and "violated" the unwritten terms of that coupon.

They should NOT be relying on players having to join CM in order to have a point of contact should there be problems with either the email or front line CS.

It may be only a few customers who suffer these "nightmares", but for a reputable business even ONE customer having such an experience should be considered to be "one too many", and lessons should be learned before another customer suffers from the same issue. It has only taken TWO customers to have a "nightmare" for considerable damage to their reputation to have ocurred through Gambling Grumbles. Their reputation here is more resilient, but there WILL be a stage at which a failure to address the issues begins to dent it.

 

[iNetBet Promos]

Przecinek - I took a quick look at your account and you seem to have failed to mention a few significant points.

Firstly the coupon you claimed on your first deposit was specifically called a "Return Bonus". As you had not played previously you were not eligible to claim this. The rules were not confusing but actually very clear.

More importantly you fail to mention that you signed up using fraudulent/misleading information. As you say you are from Poland - at the time we did not allow sign ups from that country. So you just opened an account using bogus information. You used a completely different country (UK).

VWM - before posting assumptions you might want to wait for a few facts or at least both sides of the story. We expect this kind of reaction from someone with a possible hidden agenda but not yourself. You are correct it does indeed seem odd that their registration went through - however when you know the reason why, things become a bit clearer. Regarding GG I am not sure if anyone checked but the report was pulled.

Best Regards
iNetBet Promos

 

[bb28]

Przecinek - I took a quick look at your account and you seem to have failed to mention a few significant points.

Firstly the coupon you claimed on your first deposit was specifically called a "Return Bonus". As you had not played previously you were not eligible to claim this. The rules were not confusing but actually very clear.

More importantly you fail to mention that you signed up using fraudulent/misleading information. As you say you are from Poland - at the time we did not allow sign ups from that country. So you just opened an account using bogus information. You used a completely different country (UK).

Best Regards
iNetBet Promos

OUCH! Quite a few significant points.

 

[Nifty29]

Przecinek - I took a quick look at your account and you seem to have failed to mention a few significant points.

Firstly the coupon you claimed on your first deposit was specifically called a "Return Bonus". As you had not played previously you were not eligible to claim this. The rules were not confusing but actually very clear.

More importantly you fail to mention that you signed up using fraudulent/misleading information. As you say you are from Poland - at the time we did not allow sign ups from that country. So you just opened an account using bogus information. You used a completely different country (UK).

VWM - before posting assumptions you might want to wait for a few facts or at least both sides of the story. We expect this kind of reaction from someone with a possible hidden agenda but not yourself. You are correct it does indeed seem odd that their registration went through - however when you know the reason why, things become a bit clearer. Regarding GG I am not sure if anyone checked but the report was pulled.

Best Regards
iNetBet Promos

...and this is why you don't take the players word at face value.

Didn't I say something about all dodgy complainants leaving out important facts?

So, this guy claimed a coupon he was not entitled to claim, AND he is a fraudster.

I'm also disappointed that vinyl would let loose without all the facts.

It is also the reason why, unlike Gumball Grumbles, CM does not post "reports" or warning or whatever until both sides have had the opportunity to give their input.

Any comments from the iNetBet Defamation League?

 

[Casinomeister]

...Gumball Grumbles...

Please don't take pot shots at other websites - especially when Graeme is a member here. Thanks!

 

[Przecinek]

I knew InetBet will try to turn the tables over.

"Attack is the best method of defense"

Nifty as usually the hasty one. Inetbet has the final word? I doubt it.

Today or tommorow at latest I will post all my POA and all other documents (removing surname)
Calling innocent player a fraudster hopefuly will finally be InetbetGate for most people.

I worked for many years in the UK. As a CSA for Orange, as network administrator for Pearsons etc.
I didn't miss those points on purpose. Nifty you too moved at some point ... sorry to see you act this way, opening champagne when I even didn't have time to defend myself. Thank you to those who have as least some remains of respect. Guilty until proven innocent. I dare to say my bad exp. whith Inetbet - I get called a "fraudster" ...so typical for InetBet. Before move I already had accounts with other casinos&sportsbooks, and after move noone apart from InetBet accted this way.

I emailed you that I changed adress however you (Inetbet) didn't reply. Country couldn't be changed - therefore I only changed entire adress. Funny you "forgot" to mention that.

"date 30 November 2010
subject Re: Welcome to iNetBet
mailed-by googlemail.com

hide details 30/11/2010

Hi,

I wanted to make a deposit, but my current adress is in Poland (and in
Cashier I have "UK" as my country).

Username: przecinek

Regards,
Mateusz"

and same mail to manager:

to manager@inetbet.com
date 30 November 2010 19:07

Guess what happened? Yes you're right - no reply. Whos fraudster now?

As to coupon being perfectly clear ...again let public decide.

"This bonus is only available to existing players who have not played for Real Money at iNetBet in the past 60 days. Deposit and Bonus must be wagered 15x before cashing out. Game restrictions apply as above. Full wagering requirements must be met prior to cash out. If coupon is applied to larger deposits coupon will become void."

You don't have to rely on one sided Inetbets stories. Fell free to PM me. I can give you my phone number so you can contact this "fraudster"... this is beyond
understanding ... tmr I release everything I got.

P.S Got lockjaw after reading Inetbet's representative post... will go and drink some melissa and then come back, so that emotions won't obscure the fact...

 

[Casinomeister]

I knew InetBet will try to turn the tables over.

"Attack is the best method of defense"

Nifty as usually the hasty one. Inetbet has the final word? I doubt it.

Today or tommorow at latest I will post all my POA and all other documents (removing surname)
Calling innocent player a fraudster hopefullly will finally be InetbetGate for most people.;

Technically - they said you signed up using misleading/fraudulent information. No one called you a fraudster but Nifty. Did you sign up stating you were in the UK when in fact you were in Poland? If so, why? And if this is in fact correct, I can understand why the back and forth between you and iNetBet was exasperating.

 

[Przecinek]

Technically - they said you signed up using misleading/fraudulent information. No one called you a fraudster but Nifty. Did you sign up stating you were in the UK when in fact you were in Poland? If so, why? And if this is in fact correct, I can understand why the back and forth between you and iNetBet was exasperating.

I treat saying "he signed up using bogus information" as accusation of fraud. I signed up when I was in UK. Hence old adress (UK adress) POA from Virgin Broadband (not operating from Poland). I can post here paychecks and scans of whatever I have left from that period in order to protect my dignity.

If you check CM you'll see, when I signed up here in 2007 I did put "UK" as my country. That was ages before creating Inetbet account (if Inetbet even existed at this point). I haven't submitted PABS apart from plum gaming slow pay. Surely that doesn't add up with being a fake player?

I happy to see what Inetbet will come up with now, to bad it's at my expense

P.S tommorow I will post all the proof but for the time being just have a look at T&C

"NetBet Casino has a list of Countries where players may not be able to open an account due to Country bans or IP blocks. This applies to all the Countries listed below; please contact support to see which group the given Country belongs to. For Country bans iNetBet will consider players from these countries if a credit check has been performed. Alternatively if you are in an area where an IP block may be in place please contact support and we will open an account for you.

Albania, Armenia, Azerbaijan, Belarus, Byelorussia, Bosnia, Bosnia and Herzegovina, Bulgaria, Cost Rica, Croatia, Czech Republic, Denmark, Estonia, Hungary, Turkey, Iraq, Iran, Pakistan, Afghanistan, Myanmar, Zimbabwe, Denmark, Indonesia, Kosovo, Latvia, Lithuania, Malaysia, Moldova, Montenegro, Romania, Russia, Serbia, Slovakia, Slovenia, Ukraine and Yugoslavia."

Can't see Poland on list of excluded coutries. Therefore main argument that I have used bogus country to claim bonus is just another Inetbet lie. OR type in "Inetbet Polska" too see list of all polish affiliates working with casino that supposedly will not accept any player from PL.

 

[Casinomeister]

I treat saying "he signed up using bogus information" as accusation of fraud. I signed up when I was in UK. Hence old adress (UK adress) POA from Virgin Broadband (not operating from Poland). I can post here paychecks and scans of whatever I have left from that period in order to protect my dignity.

If you check CM you'll see, when I signed up here in 2007 I did put "UK" as my country. That was ages before creating Inetbet account (if Inetbet even existed at this point). I haven't submitted PABS apart from plum gaming slow pay. Surely that doesn't add up with being a fake player?

I happy to see what Inetbet will come up with now, to bad it's at my expense

Actually you are explaining what could have happened. You signed up at iNetBet while living in the UK - you move to Poland and when doing so are asked to verify your info. It's now Polish. Did you tell them you moved? How did you notify them that you had a change of residence?

(iNetBet has been around for a little over a decade I believe)

 

[Casinomeister]

. As you say you are from Poland - at the time we did not allow sign ups from that country. So you just opened an account using bogus information. You used a completely different country (UK).

That was then - this is now.

 

[iNetBet Promos]

Hi all,
Just thought I should clarify.

Przecinek - the problem was not that you signed up with a UK address and then moved as stated. You signed up using a Polish address with the UK given as the specified country. This obviously looked rather suspicious to us.

As I said previously we did not allow sign ups from Poland at the time. Thus you can see why there were issues.
You did indeed send in other docs stating you lived in the UK previously. However we could not leave your account open as Polish players were not accepted at the time.

Best Regards
iNetBet Support

 

[Przecinek]

Did you tell them you moved? How did you notify them that you had a change of residence?

I don't get that "could've happened" part. Please PM me CasinoMeister, I will give you anything you might want including facebook contacts that will prove what I'm saying or whatever else we might come up with.

As to your question I explained it in one of previous posts. I've sent them two emails to support and to manager@inetbet.com - before deposit. I also sent them my POA from UK when they mentioned this so I'm suprised they cling to this false accusation, when they could expect I will defend my innocence. Unless they haven't done their homework properly and again looked only at Inetbet CS notes, rather than both mine and theirs.

I'd expect now a sincere apology from Inetbet support. No mention of the fact that I took them 5 months to sort everything out - just accusations. Maybe it's time to admit people make mistakes, and InetBet just dropped the ball.

 

[Casinomeister]

I don't get that "could've happened" part...

It means I believe you were in the UK for a spell and that you probably moved. I can tell that by your IPs in the forum. No biggie. Nothing to get excited about

 

[Przecinek]

Funny I remember changing adress and the fact that everything could be edited apart from country code.

What you're refering is propably not adress in the download software but my adress your payment processor/cashier processor saved when I completed my payment?
Because if you're system allows you to, you should see what adress was registered in 09/03/2009. Maybe I even got some smail letters from you.

Unfortunately it didn't occur to me to take a screenshot while changing adress

As to Inetbet not accepting players in 2010 I wouldn't mind seeing cache or screenshot of their t&c but it's been propably too long already and google doesn't have it.
This could be obviously true, but Inetbet has given me false information so many times, that I take most of the things they say with a grain of salt.

 

[iNetBet Promos]

Przecinek - No this had nothing to do with any processor. They do not provide us with client information when a deposit is made.
This was the information/address you chose to enter when registering the account initially in 2009.
You also did not edit/change the address once registered as there is no such functionality in the software.

Best Regards
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