Inetbet - account has been closed.

[chuchu59]

I shall relay an incident that occurred more than 4 years ago. I had a small cashout to an e-wallet and I realized that I had been credited twice. Being an honest guy I deposited the extra dough back into the casino and sent them an email to retrieve their own funds. They did so in a jiffy but from future correspondences and their poor attitude towards me they didn't seem to appreciate my honesty.

 

[rena35]

This happened to me with 3 dice casino. I returned the money paying for express mail and all was well. I have seen so many posts on Inetbet i am not surprised at anything that they do anymore.

 

[sephus22]

Somebody cant answer an Email?Hows it feel Inet?

 

[kavaman]

So Let me get this straight. Inetbet according to several players is unresponsive to emails, i mean several players have complained about it here on other threads. But when a player does not reply to inetbet:s email within a short while they can just lock his account for being unresponsive to the casino. No wonder they don't have live chat or phone support. I mean almost every casino has either one of the two if not both.

Anyway in this case i think the casino simply over reacted. They were able to retrieve the funds back from the players account. I could understand the casino:s decision if the player had emptied his ecocard account , but this was not the case. I mean people go on holiday, and when its summer time have some other things to do then sit in front of their computers .

 

[Jasminebed]

I myself have been in a position where Inetbet has claimed to have sent me an email I did not receive, and also where they claim not to have received mine. I've assumed they did indeed send them but something failed.

I really don't have any issue with Inetbet reversing the duplicate payments. Locking the player's account in order to have him contact you seems a reasonable action if he failed to respond to an email.

It has come to our attention that duplicate payments were made to you.
Instead of letting us know of these errors you hid this fact and allowed this to continue.

Why did it not mention failing to respond to an email? Inetbet claims here to have sent one:

When this was picked up on in a weekly audit the op was emailed. However we received no reply.

Since the OP claims not to have received any email prior to his contacting support, I guess only Inetbet knows for sure if they sent an earlier demand for payment. I don't even think it is mandatory for them to do so, if they simply choose to correct the error with Ecocard. In fact, once it came to their attention, it might be wiser to simply grab the funds from the account instead of giving the player a heads up so they could withdraw the duplicate payments.

I'm more than willing to believe the OP didn't notice the last two overpayments, they were just a day apart, and if his rendering of his account transactions is accurate, he didn't make any purchases prior to the duplicate transactions being reversed.

As for whether he did or did not notice the $700 overpayment, only the OP truly knows for sure.

My take? I tend to believe the OP. If he was trying to beat Inetbet for the money, why would he play again there? Or better yet, why not play many many times if you thought it would be an ongoing error? While I haunt my card balance daily when I am expecting payouts, I notice the op had other wins and purchases, and not everyone pays very close attention. When he said the balance "seemed about right" it may have been the payments that weren't received yet he was thinking came through to account for the "extra" $700 in his balance.

No matter Inetbet's suspicions about the OP's behaviour, they should never have accused him of deliberately doing so with no proof.

Of course, they are free to close his account as is their right. But they are not free to imply the OP was deliberately trying to defraud them.

 

[Silana80]

I think Inetbet owes an apology to the OP.

 

[pobeda]

I think Inetbet owes an apology to the OP.

they are not familiar with the term "apology"

 

[mattsgame]

Hi All,
There is not really much to add to this post. The details of the incident have already been posted.
However here they are again just for clarification:

The OP used Ecocard to make withdrawal of winnings on a number of occasions. Over the course of a week or so they had 3 withdrawals.
For some reason there was a technical hitch and these payout funds were processed/sent twice.
So the OP received two payouts around 30 second to a minute apart. So two separate transactions each time - in which case they would have been emailed twice letting them know this along with being credited twice. So it would have been quite obvious that this had occurred.

So your processor made the mistake of paying a player/s twice and you decide to punish them and label them all with the same brush.

Also on the email part, when I have requested multiple withdrawals from a casino and are paid to Neteller quite often I see 1 email with 1 cash out amount only to think "wonder why they paid that one and not the others". Then I have to do some digging and see that they in fact paid me all my withdrawals not just the one shown in the email.

When this was picked up on in a weekly audit the op was emailed. However we received no reply.
Ecocard were thus contacted directly to see if they could assist in recovering the duplicate payments.
They checked into this and saw what had happened and were able to reverse the duplications.

Does this weekly audit pick up double dipping by your casino and pay back those whom you have taken more from than you were suppose to? Bit hypocritical is it not?

We did not hear anything still from the client and their account was suspended as they had not replied or informed us of the duplicate payments.

When they did email in as they could not log into their account we informed them as such.
I am not too sure what we have done wrong under the circumstances. We have not reversed legitimate withdrawals. The player received monies due to them in full.
The only funds we managed to get reversed were the duplicate transactions which should not have been sent.

I won't comment on the emails part as you are already copping it for that, which imo is fare enough. But the bold part again is your casinos/processors fault.

This actually happened to a number of players. The majority emailed straight back and returned the funds.
In some cases we received no replies and their accounts were suspended too. In other cases Ecocard were not able to reverse funds as there were none in the accounts.

I hope this clarifies the situation.

Best Regards
iNetBet Promos

p.s I have not received any PM's in this regard from any members.

So lump all the players in the same group and just throw them all out, looks like you did them a service anyway. If you managed to get the funds back then that would mean those players did not take the cash and run so why if you were able to get the funds back that you wrongly paid did you close those accounts?

These sorts of situations don't seem to happen to often, but I think the way you guys have handled it is absurd.

 

[bigjohn]

I don't know what it is going to take to convince iNetbet that they have a problem with how they deal with players. The vast majority of casinos, accredited here or not, treat their players very well and realize that a player with an issue that is not getting attended to is going to cost them.

How many more players have to tell them that they feel like they are being treated like crap or that they feel like their concerns are being ignored before they make a change?

The only other casinos that generate stories like we have been seeing here reside in the Rogue Pit.

If iNetbet are reading this imagine that the next time you double charge a player and that player e-mails you and you don't respond, as you never do, you get a letter telling you your casino is now closed.

I believe this forum functions not only to help the players but to help the casinos become better and to point out where they may be falling short but iNetbet seems to have zero interest in fixing their clearly broken system, furthermore, they can't even see that the problems exist.

I think if casinos could be voted out of the accredited section the same way they can be voted in from some BBF's this casino would have a hard time retaining their status here.

 

[skiny]

I don't think they deserve rogue status but they should probably be in the not recommended section.

It takes more than just not stealing people's money to be a reputable casino.

I certainly wouldn't recommend them.

 

[jjezebel37]

I have had a similar case but with another casino: 32red. They made the mistake to payout twice to my skrill account.
I noticed a double payment, contacted support to tell them. It was a significant sum, I think it was about 500$
So instead 500$ they paid me 1000$. The reaction of 32red: As we appreciate your honesty and value you as a customer you can keep the total amount.
They don't have to do this, but it shows class and appreciation towards the player.

In the case of inetbet: They made the mistake, the player did not notice it, they took back the funds and suspended the player's account.
What is really getting to me in this case is that they just suspend the player's account, but what did he do wrong? So why punish him for this?
I have had an account with inetbet and also had many experiences that they just do not respond to e-mails, so it is very difficult to feel appreciated as a player.

All this shows there is a huge difference in casino's that really care about players and value them and other casino's that just do not care and blame players for their own mistakes and lack of communication.

Just my opinion

You would expect nothing less from 32red. A fantastic example of how one would appropriately address a situation. They didn't have to do this but I'm really pleased that they did.

Inet's handling of this player and their response is imo, been appalling.

 

[vinylweatherman]

So, they only audit once a week, yet they jumped on this player because he didn't audit on a daily basis (7th to the 8th).

They didn't simply close his account either, they accused him of theft (theft by finding in the legal sense). Some other players DID take advantage of the situation, but it seems iNetBet have classed ALL players who didn't volunteer to give the money back as thieves. They could only justify calling the OP a thief if they could not retrieve the money from EcoCard because the player had removed it elsewhere, and then refused to pay it back.

They also claim that the player would have also had a double email showing that the transactions were duplicated. This is also bollocks. The email system itself can sometimes deliver the same email twice, so if I received duplicate emails close together about a single transaction I would assume that it was the same email sent twice, rather than the payment having happened twice. It is also not true that emails are sent anyway. The casino would probably send the player an email confirming payment of the withdrawal, but only ONE would be sent if the process triggering it was prior to the fault causing the double payment. Processors don't email players, and eWallets don't always either.

It is only very recently that Neteller have introduced email notification for when a casino withdrawal is credited, and it can be useful. It allowed me to spot a double payment from Red Flush a week later than the original. Without this email, I may never have spotted it as only the last 10 transactions show up when logging in to Neteller. I then got a phonecall from Red Flush about it, and we arranged the return of the overpayment. I then found that an email sent to me by the casino had ended up in spam, so I didn't get it.

Given how rare these errors are, it is not credible to claim that players could "set up" a situation whereby they could profit by continuing to deposit and withdraw. Most times, it's a "one off" error. The iNetBet one is rarer still as it was an ongoing problem that for a week caused ALL payments to be duplicated. Odder still that they only noticed this outpouring of funds at the weekly audit, not by seeing their float diminish at double speed and thinking it might be worth looking into.

Perhaps if iNetBet made it easier for players to get in touch they might have been alerted to this issue earlier. If a player phoned in, the issue could be discussed, perhaps helping iNetBet figure out more of what was going on by asking the player questions. eMail only lets the player state that they have been paid twice, leaving it up to iNetBet to determine what actually happened. They could have stopped this in it's tracks as soon as a player had phoned them about it, instead they only noticed at the weekly audit.

Front line CS are not always good at dealing with such cases. I recall an incident where for three days the CS was insistent that there had been no error, and it was my money and I should play it (it was a double credit of a £2000 deposit). They had not checked, but assumed "we don't make mistakes like this, the player is wrong". In the end I just gave up and left the money sitting there, and three days later they came to their senses and realised I was right.

I think that normally the player wants to do the right thing, but the casinos have an attitude that mistakes like this just don't happen. It works in their favour when it comes to double dipping deposits, but can bite them in the ass when they double pay withdrawals.

They must have a sore ass from quite a few players over this, so they are irritable and the result is that they are taking it out on those that are willing to return the money, but that were not quick enough in doing so.

 

[IgoFyl]

ecocard said they can't disclose the timing on the request because "we are not at liberty to disclose such details of communication between our departments"
I was trying to point out that too many things occurred within a short period of time: conducting the weekly audit, sending emails to players, receiving the responses from the majority of players, sending the request to ecocard, getting funds back. All this happened in less then 24 hours if you believe Inet

 

[mimi26]

I would not plat there after reading grumbles about them, OP just move on there are a lot better places to play,

 

[vinylweatherman]

ecocard said they can't disclose the timing on the request because "we are not at liberty to disclose such details of communication between our departments"
I was trying to point out that too many things occurred within a short period of time: conducting the weekly audit, sending emails to players, receiving the responses from the majority of players, sending the request to ecocard, getting funds back. All this happened in less then 24 hours if you believe Inet

Sounds like they have something to hide, and are using the usual "data protection" BS to hide behind. It's possible they don't want to reveal just how easy it is for a casino to yank back money it has already paid whilst for users, "all transactions are final".

There was an incident years ago involving Neteller, another eWallet that states "transactions are final", but a player found that a casino had effectively charged back a withdrawal two weeks after payment simply because they felt that the player had "not played within the spirit of the bonus" during the session that lead to the withdrawal. Trying to find out just HOW this could happen was also met by resistance and hiding behind "data secrecy". The suspicion was that the casino did not have to do ANY kind of negotiating or explaining, they just had to ask Neteller for the money back, and they automatically complied without seeking permission from the customer.

The timings strongly suggest that it's the same in your case, iNetBet ask for the money back, and EcoCard comply almost immediately without seeking permission from the customer. Not surprising therefore that they want the timings to remain a closely guarded secret, there just hasn't been the time for there to have been proper due diligence by EcoCard as to the validity of this request, nor any intent to involve the player in terms of seeking permission. It looks like the whole thing happened in 24 hours, from noticing the problem on the 7th during a weekly audit, to having the money taken back on the 8th.

It looks like there was an intent to keep those players who had not told iNetBet about the double payments in the dark, so that the money would already have been taken back by the time they noticed that action had been taken despite their not giving express permission. This seems to be based on an assumption that all these players were intending to keep the money for themselves, and that tipping them off in any way that the issue would be solved between iNetBet and EcoCard would give them the opportunity to move the money beyond reach by depositing it into casinos unrelated to iNetBet, and then presumably persuading these casinos to use a different withdrawal method. It would work because EcoCard would probably respond by freezing said player's account, which would mean that not only could they not deposit via EcoCard, casinos would be unable to pay back that way, and thus would be forced to deviate from normal procedures of paying back to source.

If it was happening en masse to all players for a week, it is pretty certain that a minority DID take advantage of the situation by ensuring the money was beyond retrieval.


It's a little known inside secret that when it comes to these eWallets, it is surprisingly easy for casinos to pull back withdrawals that they have paid, and this can be done without the customers' permission without any due diligence on the part of the eWallet as to the veracity of the casino's claim.

There was no need for any of the affected players to be cooperative, iNetBet would still be able to get the money back so long as it was still there.

Fraudsters KNOW this, so they don't leave ill gotten gains just sloshing around in eWallets, it's straight out in deposits for the next scam, or straight out into their banks, or better still, straight out of the ATM so there is no chance of persuading the bank to take action.

 

[K2C]

I have had a similar case but with another casino: 32red. They made the mistake to payout twice to my skrill account.
I noticed a double payment, contacted support to tell them. It was a significant sum, I think it was about 500$
So instead 500$ they paid me 1000$. The reaction of 32red: As we appreciate your honesty and value you as a customer you can keep the total amount.
They don't have to do this, but it shows class and appreciation towards the player.

Look at the sad irony of this: 32red is the highest rated of all casinos and Inetbet is the highest rated among the US-Friendly casinos. That is the difference between what American players get vs. what others get. Sigh

 

[ChillBill]

they took these money back from my Ecocard

How is it possible?

Identical thing happen to me at 32Red.

They sent a $1,000 withdrawal to my Neteller account twice. The following day, I was away from home on business. Still, if they'd have contacted me, I would have gladly returned the extra $1,000 - it was a mistake on their part and it was their money.

Instead... I received no notification and they (32RED) helped themselves to MY Neteller account. Wasn't happy.

Albeit I aired my disaproval to the brass at 32Red and was given the usual apologies etc etc and further told word to effect of... We shouldn't have done that, your such a great player, we should have just let you have it. All fine and well BUT it wasn't my money and I would have returned it. BUT the way it was taken (err lifted) from my account, without my permission or knowledge isn't how you do things - especially not by an accredited casino.

 

[Googobucs]

Look at the sad irony of this: 32red is the highest rated of all casinos and Inetbet is the highest rated among the US-Friendly casinos. That is the difference between what American players get vs. what others get. Sigh

I seem to recall someone mentioning that accredited casinos should go through some kind of annual re-evaluation to see if they still me the standards and are providing the level of service in line with their rating.

These guys are the poster child for why I found CM in the first place. I would never recommend them to anyone. They treat their customers like garbage.

 

[pobeda]

Look at the sad irony of this: 32red is the highest rated of all casinos and Inetbet is the highest rated among the US-Friendly casinos. That is the difference between what American players get vs. what others get. Sigh

Well in this case OP is from Canada. I am wondering if EU players get the same terrible treatment from iNetBet as we do ( attitude, not responding to email and other inetbet style treatment)

 

[Casinomeister]

...
When this was picked up on in a weekly audit the op was emailed. However we received no reply.
Ecocard were thus contacted directly to see if they could assist in recovering the duplicate payments.
They checked into this and saw what had happened and were able to reverse the duplications.

We did not hear anything still from the client and their account was suspended as they had not replied or informed us of the duplicate payments.

When they did email in as they could not log into their account we informed them as such.
I am not too sure what we have done wrong under the circumstances. We have not reversed legitimate withdrawals. The player received monies due to them in full.
The only funds we managed to get reversed were the duplicate transactions which should not have been sent.

This actually happened to a number of players. The majority emailed straight back and returned the funds.
In some cases we received no replies and their accounts were suspended too. In other cases Ecocard were not able to reverse funds as there were none in the accounts...

I've highlighted a few comments here to try and put this in perspective. I think a number of people are making this a mountain out of a molehill. And before you comment on this, it would be nice to hear from those being critical on how you would have realistically handled this if you were the casino manager.

... They didn't simply close his account either, they accused him of theft (theft by finding in the legal sense). Some other players DID take advantage of the situation, but it seems iNetBet have classed ALL players who didn't volunteer to give the money back as thieves. They could only justify calling the OP a thief if they could not retrieve the money from EcoCard because the player had removed it elsewhere, and then refused to pay it back....

What the hell do you put in your tea to come up with this kind of rubbish? No one accused anyone of thievery. They simply closed the account. iNetBet chose not to do any further business with this player, and this is their right as a business. Maybe they had other reasons as well (plu-lease do us a favor and don't speculate on that ).

Anyone jumping into this thread at this point would think this is a casino spawned by Satan. It's not - it's actually a pretty good operation. It's the only US facing casino with no withdrawal limits. They process winnings on weekends. And their processing (on average) is less than a day. It would be nice to keep these things in mind when criticizing an operation so we can keep the discussion balanced.

 

[Tirilej]

Well in this case OP is from Canada. I am wondering if EU players get the same terrible treatment from iNetBet as we do ( attitude, not responding to email and other inetbet style treatment)

It's the same wherever you live. No difference.

I would love Inetbet to listen and train themself to deal with all customers in a professional way. They managed to make me close my account, and 95% of the reason were because of their attitude. Now it's closed to never be opened again.
It feels sad in a way. I wish all people good and they have been great at times too.

Will you listen Inetbet or continue to believe you never do anything wrong?
We are not just gamblers. We are humans too

 

[dougmanct]

Bottom line and I realize I will probably be banned from this site for saying this out loud but InetBet continuing to be given an "accredited" designation by this site really speaks to some serious flaws in said accreditation process (and review/maintenance of such accreditation).

 

[Casinomeister]

Bottom line and I realize I will probably be banned from this site for saying this out loud but InetBet continuing to be given an "accredited" designation by this site really speaks to some serious flaws in said accreditation process (and review/maintenance of such accreditation).

Oh yeah, I know. We have a habit of banning people here for saying things out loud Show me the serious flaws - in a separate thread please because that has nothing to do with choosing to close a player account..

 

[pobeda]

Oh yeah, I know. We have a habit of banning people here for saying things out loud Show me the serious flaws - in a separate thread please because that has nothing to do with choosing to close a player account..

IMHO, in recent days/ weeks/months enough people said enough things to take a look at the status of this place. I am not saying to change accreditation, but to review complains and demand an explanation from inetbet. I am sorry, but their periodic responses just confirm the "we don't care what you think" theory

 

[ChillBill]

Anyone jumping into this thread at this point would think this is a casino spawned by Satan. It's not - it's actually a pretty good operation. It's the only US facing casino with no withdrawal limits. They process winnings on weekends. And their processing (on average) is less than a day. It would be nice to keep these things in mind when criticizing an operation so we can keep the discussion balanced.

You place your reputation on recommending casinos of which iNetbet is accredited. Understandably when sh#t hits the fan and an accredited casino makes a bad judgement call, it can have a negative impact here. While iNetBet has been a long establish casino, who, has been accredited here for many years, taking money from a players account without notification and permission, is akin to players charging back and we know how that's viewed around these parts!

If players are to be held accountable for their actions, then so too must accredited casinos...

What iNetbet have done in this instance (regardless of closing the account - that's another matter) is take money from a players web-wallet account without the players permission or consent.