Inetbet - account has been closed.

[pobeda]

I did see the other thread about Inetbet. Are you saying you have still never heard back from Inet after PM'ing? If Inetbet is not responding to PM's then Bryan probably needs to be notified. I did see Inet logged on this morning, but obviously no response on this thread.

That's exactly what I am saying . I got paid , it took time, but I have not heard back from them , and got no response from Emily

 

[K2C]

I stopped for a 2 dollar coffee a while back. I hand him a 5, he hands me back 18 dollars. I say "You're paying me 13 dollars to drink this? How bad is your coffee?"

Liked your example. Allow me to change it a bit and further elaborate. Assume you did not say anything to the coffee shop clerk and just pocketed the 18 bucks, took your coffee and proceeded to the nearby pastries store. You order a cheesecake "for here" and a croissant to take home; the cash register shows 7.98, you reach into your wallet remembering you had 3 singles and some five-dollar bills, but you only find the 3 singles. And then you see the coffee shop clerk standing next to you, who is saying that he noticed the error and decided to take the 15 bucks from your pocket. To that he adds you are no longer welcome in his coffee shop.

Sorry about the drama, but that's what the OP's story, if true, looks like to me.

 

[dunover]

Ah! It all makes sense now. RTG slots are so bad the OP was paid to play them.

 

[maphesto]

Two reps from iNetBet have taken a look at this thread so far and no answer is given.

Even if they can terminate an account instantly according to T&C's it's quite interesting to hear their version of this odd situation.

Their processor, not op's, screwed up.

We can never,ever know if the op knew about this scenario. I know that if I noticed this, I would have contacted the casino right away to make sure that I never would have been the bad guy and to make sure that the issue wouldn't escalate.

To the question about noticing some extra money in an account; I've been there and I almost everytime notice ALL amounts but I have missed some and I have even asked casinos why they don't pay when the withdrawed moned already was in my account.

 

[Finn]

It would be awesome to finally hear what iNetBet has to say. They completely ignored my requests, PMs, emails. There was no a word in the thread with my complain.
I am not sure this place is capable to talk or explain their actions. Alternatively, they just don't care, which I think it's really the case

In the first post of that thread you said:

All i am getting from them is this is not our fault, its the processor. You got paid, money will arrive. I understand money will arrive, the question is when.

Isn't that answer enough? If the payment processor has problems and a lot of people have their payments slightly late, common sense says that if the payment processor started to waste their manpower to give detailed individual updates over "when" to a lot of people rather than spend their time fixing the problems, soon all those payments would be delayed even further.

 

[skiny]

Liked your example. Allow me to change it a bit and further elaborate. Assume you did not say anything to the coffee shop clerk and just pocketed the 18 bucks, took your coffee and proceeded to the nearby pastries store. You order a cheesecake "for here" and a croissant to take home; the cash register shows 7.98, you reach into your wallet remembering you had 3 singles and some five-dollar bills, but you only find the 3 singles. And then you see the coffee shop clerk standing next to you, who is saying that he noticed the error and decided to take the 15 bucks from your pocket. To that he adds you are no longer welcome in his coffee shop.

Sorry about the drama, but that's what the OP's story, if true, looks like to me.

The coffee shop example was really just to say that if you know you were given more money than you were supposed to it's your duty to give it back.

If that cashier manages to follow you to the next store and retrieve the money out of your pocket without you noticing you deserve to have it taken and the cashier is in the wrong line of work.

What actually happened was more like the banking example. Money can be moved to and from your account in a number of ways without you noticing. Some people are quite diligent about what is happening with their bank and e-wallet accounts and some people are not. If a mistake is made the blame has to lie on the person making the mistake. Not the person too lazy to notice or fix it.

 

[Googobucs]

The lack of response to this OP and to Pobeda as mentioned by him in his thread is quite deafening. IMO it shows the true colors of this organization, as one to not be trusted.
Lack of communication is the #1 way to piss me off beyond belief. You don't have to kiss my ass and tell me what I want to hear, but you do need to communicate with me in an intelligent respectful way.

 

[IgoFyl]

here are my ecocard transactions from 4/27 to 5/08. Removed some details for other casinos etc.
the email in the first post is from 5/09

08-05-2014 CANCELLED: Payout from I Net Bet.......... -700.00 USD
08-05-2014 CANCELLED: Payout from I Net Bet.......... -148.00 USD
08-05-2014 CANCELLED: Payout from I Net Bet..........-571.00 USD
08-05-2014 Payout
07-05-2014 Payout
07-05-2014 Payout from I Net Bet .......... 148.00 USD
07-05-2014 Payout from I Net Bet .......... 148.00 USD
06-05-2014 Purchase at I Net Bet .......... -100.00 USD
06-05-2014 Payout from I Net Bet .......... 571.00 USD
06-05-2014 Payout from I Net Bet .......... 571.00 USD
03-05-2014 Purchase at I Net Bet .......... -120.00 USD
02-05-2014 Purchase
02-05-2014 Purchase
02-05-2014 Purchase
02-05-2014 Purchase
01-05-2014 Purchase at I Net Bet.......... -100.00 USD
01-05-2014 Payout
29-04-2014 Payout
29-04-2014 Payout from I Net Bet.......... 700.00 USD
29-04-2014 Payout from I Net Bet.......... 700.00 USD
27-04-2014 Purchase at I Net Bet.......... -120.00 USD

 

[incrediblestuff]

here are my ecocard transactions from 4/27 to 5/08. Removed some details for other casinos etc.
the email in the first post is from 5/09

08-05-2014 CANCELLED: Payout from I Net Bet.......... -700.00 USD
08-05-2014 CANCELLED: Payout from I Net Bet.......... -148.00 USD
08-05-2014 CANCELLED: Payout from I Net Bet..........-571.00 USD
08-05-2014 Payout
07-05-2014 Payout
07-05-2014 Payout from I Net Bet .......... 148.00 USD
07-05-2014 Payout from I Net Bet .......... 148.00 USD
06-05-2014 Purchase at I Net Bet .......... -100.00 USD
06-05-2014 Payout from I Net Bet .......... 571.00 USD
06-05-2014 Payout from I Net Bet .......... 571.00 USD
03-05-2014 Purchase at I Net Bet .......... -120.00 USD
02-05-2014 Purchase
02-05-2014 Purchase
02-05-2014 Purchase
02-05-2014 Purchase
01-05-2014 Purchase at I Net Bet.......... -100.00 USD
01-05-2014 Payout
29-04-2014 Payout
29-04-2014 Payout from I Net Bet.......... 700.00 USD
29-04-2014 Payout from I Net Bet.......... 700.00 USD
27-04-2014 Purchase at I Net Bet.......... -120.00 USD

No offense, but if you want to "prove" anything i suggest you add a screenshot of the "cashier", and edit out your details with MSpaint...this is no proof whatsoever.

 

[iNetBet Promos]

Hi All,
There is not really much to add to this post. The details of the incident have already been posted.
However here they are again just for clarification:

The OP used Ecocard to make withdrawal of winnings on a number of occasions. Over the course of a week or so they had 3 withdrawals.
For some reason there was a technical hitch and these payout funds were processed/sent twice.
So the OP received two payouts around 30 second to a minute apart. So two separate transactions each time - in which case they would have been emailed twice letting them know this along with being credited twice. So it would have been quite obvious that this had occurred.

When this was picked up on in a weekly audit the op was emailed. However we received no reply.
Ecocard were thus contacted directly to see if they could assist in recovering the duplicate payments.
They checked into this and saw what had happened and were able to reverse the duplications.

We did not hear anything still from the client and their account was suspended as they had not replied or informed us of the duplicate payments.

When they did email in as they could not log into their account we informed them as such.
I am not too sure what we have done wrong under the circumstances. We have not reversed legitimate withdrawals. The player received monies due to them in full.
The only funds we managed to get reversed were the duplicate transactions which should not have been sent.

This actually happened to a number of players. The majority emailed straight back and returned the funds.
In some cases we received no replies and their accounts were suspended too. In other cases Ecocard were not able to reverse funds as there were none in the accounts.

I hope this clarifies the situation.

Best Regards
iNetBet Promos

p.s I have not received any PM's in this regard from any members.

 

[vinylweatherman]

here are my ecocard transactions from 4/27 to 5/08. Removed some details for other casinos etc.
the email in the first post is from 5/09

08-05-2014 CANCELLED: Payout from I Net Bet.......... -700.00 USD
08-05-2014 CANCELLED: Payout from I Net Bet.......... -148.00 USD
08-05-2014 CANCELLED: Payout from I Net Bet..........-571.00 USD
08-05-2014 Payout
07-05-2014 Payout
07-05-2014 Payout from I Net Bet .......... 148.00 USD
07-05-2014 Payout from I Net Bet .......... 148.00 USD
06-05-2014 Purchase at I Net Bet .......... -100.00 USD
06-05-2014 Payout from I Net Bet .......... 571.00 USD
06-05-2014 Payout from I Net Bet .......... 571.00 USD
03-05-2014 Purchase at I Net Bet .......... -120.00 USD
02-05-2014 Purchase
02-05-2014 Purchase
02-05-2014 Purchase
02-05-2014 Purchase
01-05-2014 Purchase at I Net Bet.......... -100.00 USD
01-05-2014 Payout
29-04-2014 Payout
29-04-2014 Payout from I Net Bet.......... 700.00 USD
29-04-2014 Payout from I Net Bet.......... 700.00 USD
27-04-2014 Purchase at I Net Bet.......... -120.00 USD

It's clear that iNetBet didn't notice what was going on until at least the last time the error occurred, which was on the 7th. It was on the 8th that they corrected the error, so it would appear that only a single day was allowed for them to contact the player asking for the money back, and them taking it back. It doesn't seem reasonable to assume that the player not replying within 24 hours is evidence of them intentionally trying to keep the money.

Given that taking back the duplicates was so easy, there was clearly no need for the players' permission in any case, and since the money was there for the taking, the player had not made an attempt to prevent it's retrieval either by spending it nor withdrawing it from Ecocard.

If it's reasonable for iNetBets cashiers to not see the "bleedin' obvious" from their outgoings at their end, it should be reasonable to conclude that the player didn't notice without any evidence that shows the player DID notice and tried to obstruct it's retrieval.

iNetBet are notorious for ignoring some emails, and it is the ONLY way this player could have contacted them in order to inform them of an error. Given that iNetBet make it such a chore to make contact and receive a response, they shouldn't be surprised if this player DID actually notice at an earlier stage, but just assumed that it would either be corrected in due course, or iNetBet would initiate contact.

Given how players often find duplicate transactions on cards due to the messed up way processors pre-authorise, and then take the money with a different authorisation code, with the duplicate dropping automatically after a few days, some may no longer see a double posting of a transaction as an issue that needs to be taken up right away.

Oddly enough, when it's the other way around, where players complain that the casino has taken the money twice because their statements show a duplicate transaction, they are told "don't worry, the duplicate will drop in a few days", and if the player accuses the casino of intentionally helping themselves twice, they are offended.

If we are to hold casinos to the same standards, then when something goes wrong that causes a deposit to be taken twice from a player, and the casino doesn't take the initiative to notice it, inform the player, and then correct matter, it would be fair to claim that the casino deliberately sought to profit from the inattention of the player by keeping quiet in the hope that the player would never notice.

 

[maphesto]

PM-ed their support here, got no response in a week.

p.s I have not received any PM's in this regard from any members.

Did Emily receive one?

 

[skiny]

So you (iNetBet) basically suspended his account for not returning emails?

Try doing a search on this forum with the keywords "iNetBet" and "email." See how many people have complained about this casino not returning emails. Seems a little hypocritical to me but what do I know?

The mistake was yours, not his. You fixed it. Good for you.

The next step was to accept the blame and apologize to the player for any inconvenience YOU may have caused. Not suspend his account.

And after (I'm assuming) you read all of the posts in this thread you say "I'm not sure what we did wrong."

Just play somewhere else, IgoFyl.

It's not worth explaining it again.

 

[pobeda]

Given how players often find duplicate transactions on cards due to the messed up way processors pre-authorise, and then take the money with a different authorisation code, with the duplicate dropping automatically after a few days, some may no longer see a double posting of a transaction as an issue that needs to be taken up right away.

Oddly enough, when it's the other way around, where players complain that the casino has taken the money twice because their statements show a duplicate transaction, they are told "don't worry, the duplicate will drop in a few days", and if the player accuses the casino of intentionally helping themselves twice, they are offended.

iNetBet charged my card multiple times on many occasions. NOT ONCE, I received email from them saying "We apologize, this was a mistake, you were charged twice"
Every time I had to email to their support, wait weeks for response and then all I would get is second transaction would go into my players account. It never been reversed.
They will never notify you if mistake was made in their favor. I don's see why player should have bang trough unresponsive support to return money to them. Knowing their way to communicate, I just don't believe they did anything to resolve this matter in the proper way

 

[Googobucs]

Hi All,
There is not really much to add to this post. The details of the incident have already been posted.
However here they are again just for clarification:

The OP used Ecocard to make withdrawal of winnings on a number of occasions. Over the course of a week or so they had 3 withdrawals.
For some reason there was a technical hitch and these payout funds were processed/sent twice.
So the OP received two payouts around 30 second to a minute apart. So two separate transactions each time - in which case they would have been emailed twice letting them know this along with being credited twice. So it would have been quite obvious that this had occurred.

When this was picked up on in a weekly audit the op was emailed. However we received no reply.
Ecocard were thus contacted directly to see if they could assist in recovering the duplicate payments.
They checked into this and saw what had happened and were able to reverse the duplications.

We did not hear anything still from the client and their account was suspended as they had not replied or informed us of the duplicate payments.

When they did email in as they could not log into their account we informed them as such.
I am not too sure what we have done wrong under the circumstances. We have not reversed legitimate withdrawals. The player received monies due to them in full.
The only funds we managed to get reversed were the duplicate transactions which should not have been sent.

This actually happened to a number of players. The majority emailed straight back and returned the funds.
In some cases we received no replies and their accounts were suspended too. In other cases Ecocard were not able to reverse funds as there were none in the accounts.

I hope this clarifies the situation.

Best Regards
iNetBet Promos

p.s I have not received any PM's in this regard from any members.

Thanks for responding.
The players ECO card account shows 2 of the duplicate transactions occurring on 5/6 & 5/7 respectively and the funds were removed on 5/8. Given the time between the error and correction is it not reasonable that the OP may not have seen an e-mail from you about the error yet?
Even if he noticed the e-mail at a later date and checked his account he would see that the issue was already resolved so there was really no action required by him at this point.

Quite frankly, I receive dozens of e-mails from the casinos I play at every day and i don't take much time really looking at them because it's usually just spam. Only occasionally do I stop and read it.

IMO, you over reacted. When the OP contacted you because he could not login to his account someone should have made an effort to better assess the situation by talking to the OP about what happened and then possibly reactivating his account if he was truly an innocent bystander.

 

[K2C]

When this was picked up on in a weekly audit the op was emailed. However we received no reply.

May I ask why there is no mention of this earlier email in the May 9th email OP has quoted? Wouldn't it be reasonable to write that "hey, we emailed you and you did not respond, so we closed your acct"?

Also, it would be great if you posted that earlier email here, with the full headers and the DKIM.

 

[vinylweatherman]

iNetBet charged my card multiple times on many occasions. NOT ONCE, I received email from them saying "We apologize, this was a mistake, you were charged twice"
Every time I had to email to their support, wait weeks for response and then all I would get is second transaction would go into my players account. It never been reversed.
They will never notify you if mistake was made in their favor. I don's see why player should have bang trough unresponsive support to return money to them. Knowing their way to communicate, I just don't believe they did anything to resolve this matter in the proper way

Well, clearly they noticed, but "deliberately hid" this mistake from you by not notifying you so that it could be corrected. For this deliberate act, you should terminate their account with yourself, sending them an accusatory, bordering on rude, email explaining this action.

 

[pobeda]

Well, clearly they noticed, but "deliberately hid" this mistake from you by not notifying you so that it could be corrected. For this deliberate act, you should terminate their account with yourself, sending them an accusatory, bordering on rude, email explaining this action.

I've been nice, I 've been rude, I've been very rude....its pointless with this place. They don't care, that's all

When it gets to player problem, they simply don't care. They allowed to make mistakes, overcharge you, ignore your emails or questions. However, you not allowed to make mistake, you must be nice to them, you must talk to them with manners and its never, i mean NEVER their fault

my account closed and I don't have any plans to donate any more money to them. once again OP should be happy, just move on and choose better place to play

 

[incrediblestuff]

Well, clearly they noticed, but "deliberately hid" this mistake from you by not notifying you so that it could be corrected. For this deliberate act, you should terminate their account with yourself, sending them an accusatory, bordering on rude, email explaining this action.

That was funny..

 

[BMWSTACK]

Hi All,
However we received no reply.

It would have been better if they actually needed something from a reply. Would have been great to show them how it feels. Unfortunately they were able to reverse on their own.

Like other have said, I sometimes go weeks without checking my email where my casino stuff goes,

Well, clearly they noticed, but "deliberately hid" this mistake from you by not notifying you so that it could be corrected. For this deliberate act, you should terminate their account with yourself, sending them an accusatory, bordering on rude, email explaining this action.

It really would be great if they would face repercussions for their actions. They avoid and drag on issues with duplicate charges, but then treat an overpayment like a murder case.

 

[PNEFOREVER2]

Inetbet taking action because a player didn't respond to their emails. I've heard it all now. Not nice when that happens is it?

Given the dodgy email system Inetbet have where emails seem to mysteriously disappear, who's to say their email ever reached the op? Or he didn't reply?

 

[gokkie]

I have had a similar case but with another casino: 32red. They made the mistake to payout twice to my skrill account.
I noticed a double payment, contacted support to tell them. It was a significant sum, I think it was about 500$
So instead 500$ they paid me 1000$. The reaction of 32red: As we appreciate your honesty and value you as a customer you can keep the total amount.
They don't have to do this, but it shows class and appreciation towards the player.

In the case of inetbet: They made the mistake, the player did not notice it, they took back the funds and suspended the player's account.
What is really getting to me in this case is that they just suspend the player's account, but what did he do wrong? So why punish him for this?
I have had an account with inetbet and also had many experiences that they just do not respond to e-mails, so it is very difficult to feel appreciated as a player.

All this shows there is a huge difference in casino's that really care about players and value them and other casino's that just do not care and blame players for their own mistakes and lack of communication.

Just my opinion

 

[skiny]

Clearly the casino handled the situation poorly. What got me was the "I don't see where we did anything wrong" attitude. At the very least most casinos would try to do a little damage control once an issue escalated to a full blown public debate.

They really don't seem to be very concerned about their reputation.

The OP didn't return their email. They have a long history of doing exactly the same thing.

It's not ok to hold players to a higher standard than you hold yourself.

 

[dunover]

Regardless of account closure/lack of response to e-mails it's clear that iNetbet is using Lee Van Cleef and John Wayne to process payments.
We have numerous incidences of 'double dipping' the depositors, and now double-crediting. Ultimately the casino is responsible for this; it is unacceptable, too frequent and inspires little confidence in the players.
No doubt some dishonest players would have noticed these payments immediately and emptied their Ecocard accounts to prevent reclaims as their final act with iNetbet, a nice 'severance payment'. Some did according to iNetbet. On the other hand, it seems clear that iNetbet has blanket accused every player that didn't respond as dishonest if they didn't report it quick enough, even if they retrieved the payment.

So, the outcome is lots of player accounts closed, plenty of inconvenience to all parties and iNetbet looking a bit daft, even if they blame the processor. I hope they don't blacklist the non-responsive players as that would be wrong altogether, unless they definitely and deliberately cashed the Ecocard money out before retrieval could be actioned, and they can prove this.

What a balls-up.

 

[IgoFyl]

I never received any other email about those duplicate transactions. I just checked again, there is no such email, not in Spam either
I only received one "Account Payout" email from inetbet per payout.
No payout notifications came from Ecocard, for this or any other casino. I vaguely remember they sent those years ago, but not now.
I PM'ed Emily Hanson here on 5/09

Also I just contacted Ecocard asking them when the cancellation request came in. Let's see what they respond. Back then they were very nice and explained well how the cancellations work (I wrote them and said I did not dispute the cancellations but am worried if any casino can cancel any transaction without my consent). Here is what they said:

-------------
Please be informed, that the transaction that you are referring to has been cancelled as duplicate upon special request from a merchant. This is a unique case that happens very rarely within our system. Usually purchase cancellation requires a consent from both parties (merchant and a client). If we can not have the consent transaction will not be cancelled. It is also impossible for merchant to simply cancel the transaction as they do not have technical assets, or just to put it simply, they do not have access to our internal system to do so.

Hopefully, this has made a situation and cancellation procedure clearer for you. We can confirm that merchant can't cancel the purchase "just because" and your funds are safe with us.

Please feel free to contact us should you require any further assistance.
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