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Inetbet - account has been closed.

Discussion in 'Online Casinos' started by IgoFyl, May 22, 2014.

Thread Status:
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    May 22, 2014
  1. IgoFyl

    IgoFyl Dormant account

    Occupation:
    Electrician
    Location:
    Canada
    Last week I tried to log in to Inetbet casino and got the not allowed to log in message. I sent them an email and got the following

    -----
    Hi
    I am afraid your account is closed.
    It has come to our attention that duplicate payments were made to you.
    Instead of letting us know of these errors you hid this fact and allowed this to continue.
    I am afraid this is not acceptable behavior under the circumstances.
    You account has been closed.
    Regards.
    iNetBet Support
    -----

    Well, I used Ecocard with them and I haven't checked my transactions for some time. After receiving this email I of course checked it and I saw during the last two weeks they sent me three payments, each was sent twice and then they took these money back from my Ecocard the day before locking it.

    PM-ed their support here, got no response in a week.
     
  2. May 22, 2014
  3. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Jeez, what next from these guys!

    So they made a mistake three times, corrected it themselves, and then insinuated that you are some kind of a crook and closed your account. And now the rep. wont even answer your PM's.

    That is some crazy kind of customer service right there.
     
    12 people like this.
  4. May 22, 2014
  5. pobeda

    pobeda account suspended PABnononaccred

    Occupation:
    software engineer
    Location:
    San Diego, CA
    I really like your post in the other thread, easily leading contender "worse from accredited"

    terrible attitude. their own mistake, took the money back, but still "punished" player. Actually,I think OP should be glad and happy. Considering their latest attitude and inability to communicate, I would think anyone should think twice before depositing there.

    I really cannot believe that just a year ago or so, I was given them such great reviews and told everyone how good this casino is. Rushmore path is on horizon...
     
    4 people like this.
  6. May 22, 2014
  7. K2C

    K2C Experienced Member webmeister

    Occupation:
    Data analyst
    Location:
    USA
    How is it possible?
     
  8. May 22, 2014
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    IMO we should slow down just a tad and see what Inetbet has to say.

    Recent events should tell us all that believing everything in a complaint isn't always the best course to take.

    Having said that, if the casino did not give the player the opportunity to send the funds back of their own volition, then it is poor form. It might be a case of the casino jumping to the wrong conclusion.

    The best way to settle the argument is for the OP to post a screenshot of their logins to EcoCard from the past few weeks. If it shows that they DID know about the double payments, and did nothing, then InetBet have done the right thing.

    The OP says they didn't know about it. If it's true, then there should be no problem showing us. After all, it would only be supporting their own claims, right?
     
    6 people like this.
  10. May 22, 2014
  11. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    I also have been seeing many issues with Inetbet and the European site lately.

    So how long after they sent you duplicate funds did they reverse it? I see you said right before locking account, but what was the timeframe?
     
  12. May 22, 2014
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Like Nifty said, let's hear from iNetbet before we pick up the torches, pitchforks, and head to the old mill.
     
    2 people like this.
  14. May 22, 2014
  15. IgoFyl

    IgoFyl Dormant account

    Occupation:
    Electrician
    Location:
    Canada
    I cant find such an option in Ecocard. Also, you would need a log of my statement requests, not just logins. Like I said, I did not check my transactions, but I logged in and saw the total balance, this happens automatically every time you deposit. The balance seemed about right. I explained this all in detail in my PM to their rep, but no response.
     
  16. May 22, 2014
  17. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    If this e-mail from the casino is verbatim it tells us quite a bit.

    How is it possible for the OP to have hidden these duplicate payouts? If the casino went back and tried to reverse the duplicates and they weren't there and the OP didn't say anything then, OK, maybe this claim would have some merit.

    I would find that bolded part above to be incredibly insulting. Normally I would like to hear both sides also but judging by the mounting issues raised in the forum and the lack of responses from the rep. this casino looks like it is going off the rails.

    It's kinda funny, the few times I played there and I had an issue I would e-mail their support over and over again and get no response. I PM'ed the rep. and was told there was no record of my e-mails. Now that I haven't played there for nearly a year I replied to one of their spam mails a couple of weeks ago where they were asking me why I haven't played there in such a long time. I told them one of the reasons was the lack of responses to my e-mails and what do you know, next day they e-mail me back saying, "See, we got your message and responded quickly." Pffft!

    Instead of the OP providing more evidence how about the casino chiming in and telling us if they had any problem getting the money back?

    And if the e-mail the OP quoted is word for word what they sent to the player?

    And what makes them say the OP tried to hide these transactions?
     
    9 people like this.
  18. May 22, 2014
  19. pobeda

    pobeda account suspended PABnononaccred

    Occupation:
    software engineer
    Location:
    San Diego, CA
    It would be awesome to finally hear what iNetBet has to say. They completely ignored my requests, PMs, emails. There was no a word in the thread with my complain.
    I am not sure this place is capable to talk or explain their actions. Alternatively, they just don't care, which I think it's really the case

    in this specific case, there no need for screenshots. Did iNetBet notified player via email about this mistake? Did iNetBet requested money to be returned from the player?
    Or they simply wen ahead charged back his account and close his players account based on idea he was trying to hide.
     
  20. May 22, 2014
  21. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    not sure this would be proof


    Even if the OP did login, that is not proof that he carefully checked his balance and the double payments. I routinely login to my bank/credit card accounts and very rarely check the credit card statement and it's numerous (mostly due to gaming) transactions. It would be very possible for a casino that pays back to my card or via wire to double pay me without my noticing for quite a while, especially if the withdrawal were a relatively small amount (I'd notice a large addition but smaller ones I would not).

    There may be something else at play here, but on the face it seems INET is pronouncing this player guilty for their own mistakes.

    By the way, if one found a few large chips on the floor of a casino, would you immediately turn them in to security? I think most people would keep them and not consider themselves criminals.
     
    1 person likes this.
  22. May 22, 2014
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I agree with those that says it has to be another reason, because I can't believe those people behind Inetbet would do something like this.

    If someone tries on purpose to get away with getting a payout twice and want to keep it, he wouldn't go back to the same casino and play again.
    Then he would wait for them to ask for the money back, and if they didn't then great.

    Noone is so stupid that he goes back two more times, cash out, get the double payout and tries to keep that too on purpose.

    I'm sure the people at Inetbet just are so frustrated with complaining and rude customers right now that they maybe just judge people a little too fast.

    OP, I really hope you didn't lie about not knowing and Inetbets staff might need a sunny vacation to get nice again :)
     
  24. May 22, 2014
  25. fire

    fire Experienced Member

    Occupation:
    Information Technology
    Location:
    Brazil
    "I AM AFRAID" that who has something to prove here is the Casino and not otherwise.
     
    1 person likes this.
  26. May 22, 2014
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I nether used ecocard but I canot see how they can take a payment back? If you deposit again and they again over paid you than maybe they looked at it as if you was trying it on, Which is more than fair to close account but at least give you a chance to put your side across,

    Couple of people have said wait to hear what they have to say but op stated that sent emails and no replys & also others stated that response is terrible, If I was over paid I would nether no, Unless I looked real good at my online banking and I log in there a few times a day,
    even low if I was over paid & they took money back I will not be happy, Yes of course I would give them it back but what right have they got taking it them selfs, As said I do not no how the ceco card works. But over paid or not if they took money from my bank I would have something to say
     
  28. May 22, 2014
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I have been double paid and double credited occasionally. Sometimes it is a hell of a job to get the casino to even accept that they have paid or credited something twice.

    If they are saying this was a deliberate action on the part of the OP, this is more than the OP simply not noticing, they are claiming the OP did notice, and then tried to manipulate matters in order to carry on benefitting from the mistake. It is now up to the casino to demonstrate that they have evidence of deliberate intent, rather than merely that this mistake took place.

    Depending on what one sees when logging on to Ecocard, there may be innocent reasons for not noticing.

    Firstly, they would need to show that the player exhausted all the money they legitimately had and started playing with the duplicate funds. If they didn't, and the fact that they were able to take the money back supports the idea that the player never dipped into these funds, it could be that the player knew what they had in Ecocard, and was depositing and withdrawing from their own notes of what they had available. It's something I do with Neteller. If I know there is £5000 there, I know that I can make a total of £5000 in deposits before there is a need to log in to either fund my account, or check whether some withdrawals have arrived.

    If logging in to Ecocard only shows a current balance, then there is little to draw attention to any duplicate payments, especially where a player does routinely check their balance, and relies on it being correct. It can work in the casino's favour too, as double debits and deposits that failed but got debited anyway can go unnoticed by a player that doesn't have a firm grip on what is happening in their account. Casinos that double dip and erroneously report deposits as failed are able to blame third parties, and even RELY on the player realising something has gone wrong and informing the casino.

    Surely, if iNetBet fail to inform players that their deposit has been debited twice, or that a failed deposit has actually resulted in the money being taken, they too are guilty of "deliberately hiding" this, and by their own argument, should be rogued for it.

    The OPs Ecocard transaction records will probably clarify more of what was going on, so maybe a PAB would be in order, with the OP agreeing to provide their Ecocard records so that Max can assess whether it is likely that the player was knowingly accepting, hiding, and then utilising this extra money.
     
    4 people like this.
  30. May 22, 2014
  31. Silana80

    Silana80 Dormant account PABinit

    Occupation:
    Teaching
    Location:
    Prague
    We all read the email Inetbet wrote to the OP. We have no reason to believe there is some additional information to this story. It looks as an absolutely complete one. Why always look for some hidden secrets when there are not any?
     
    1 person likes this.
  32. May 22, 2014
  33. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Why? Because the player didn't think it was fair, and because casinos are not always correct.
    They are in the right to close anyones account whenever they want to, but as a player and member of CM we are also in the right to question an accredited casino. There are always two sides to every story. I don't want to hear just one of them.
     
    6 people like this.
  34. May 22, 2014
  35. K2C

    K2C Experienced Member webmeister

    Occupation:
    Data analyst
    Location:
    USA
    I cannot see what is the motivation for OP to go out of his way and supply us with logs, screenshots, or other evidence. The casino does not owe him any money. They closed his account according to their T&C - "for any reason at any time". There is no PAB material. So there is not much the OP can get from this and hence there is not much we can ask him for.

    We should rather thank the OP for hinting us that an accredited casino, which is also the highest rated US-friendly casino here, is possibly behaving in a nasty way. Possibly. We should now hear from the casino side. The main question is whether the quoted email is verbatim, and whether there was an additional email exchange. The rest of it is of much less importance.
     
    2 people like this.
  36. May 22, 2014
  37. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Well... Of course maybe there's something to add on this story from iNetbet. But seeing the E-Mail in the first post it doens't look like there's more flesh on the bone.

    And to punish a player because he doesn't check his cc statements all the time is absolutely ridicoulous!

    Of course a casino can close an account at anytime. But i think it's IMPORTANT to know about those cases because this is definitely (if the story is legit) not "accredited" behavior here. They should have tried to contact the player and solve it with him.
     
    1 person likes this.
  38. May 22, 2014
  39. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    The crux of this matter is timescale. Assuming the OP uses ecocard to play elsewhere too, did he use it after the double payments, or more importantly how long is the casino alleging the timespan between the overpayment and closure of the account is? If it was a few hours, a couple of days then it may be reasonable for the player to not have noticed and reported it. If it was say a week or 10 days, then people might believe the player was hiding the fact he knew.
    Either way, you'd expect a casino to contact the player and point the error out as soon as they spotted it.
     
    3 people like this.
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