Inetbet - account has been closed.

[chuchu59]

Bigjohn,

Now aint that the truth, the whole and nothing but the truth.

 

[K2C]

p.s I have not received any PM's in this regard from any members.

Did Emily receive one?

This is one good yet unanswered question in the thread. The other good question, not only unanswered but also unasked:

When will Inetbet casino offer a live chat support?

 

[pobeda]

Great post bigjohn!! That sums everything about that place
I also think Brian might want to revisit inetbet review page

It's simply not true. They do not process withdrawals during weekends
Limit for check 1per week $2000

Limit for paymycard 1per week $500

The page says they offer unlimited withdrawals and process during weekend
I made many withdrawals and none of them were processed on Friday, Saturday or Sunday

And I absolutely agree, unless you try to get help, email or just sign of life from their support, you will never understand frustration we are going trough.

 

[pobeda]

When will Inetbet casino offer a live chat support?

Really? Simple answer: Never

Inetbet has no desire or goal to help their customers in any way.(purpose of live chat)
Why make life more difficult?

 

[chuchu59]

This is one good yet unanswered question in the thread. The other good question, not only unanswered but also unasked:

When will Inetbet casino offer a live chat support?

They are cost-conscious and as live chat support involves more staff online its perfectly ok if they don't provide this service but can reply to emails in a timely manner. Take Guts and Betat as examples. They handle email requests speedily and everything is fixed within an hour or two and that is already a huge understatement. There have been far too many incidents of delays in email replies or even non-responses. Throw in their often cold and rude responses and you have a classic example of incompetent staff support from an organization. There comes a time when players wont merely be satisfied with prompt payouts and on this score they seem to be coming against a brick wall recently.

 

[vinylweatherman]

A bank lying to a customer?? say it isn't so

I am in Canada, same as the OP. I don't see anything wrong with reversing such glaringly obvious duplicate payments. I have three times in my lifetime had funds deposited in error to my bank account. One I noticed same day as it coincided with my payday, and was nearly an identical amount, from some else's employer. I notified the bank, and they were "Just don't spend it, I am sure it will get picked up at some point".

The other two times I didn't notice extra in my account since I keep track of what I have without checking my balance frequently, and only saw it upon reviewing my account statement and it had been corrected without any permission or notification to me. One of those two times was a duplicate payment of a direct deposit, the other was who knows what.

Looks like banks were lying. Clearly, there are many instances where banks have shown that they can reclaim payments made in error with or without the cooperation of the account holder who has wrongly received the funds.

It seems the rules are there for show, not to be obeyed. It's nothing like the recent big banking scandals, but if banks are flouting the rules for their own convenience (again), the FCA will end up slapping some wrists.

In the Metroplay case, this was not £4500 paid in error, but a payment made, and then later disputed by Metroplay. In such a case, it should have gone to court, yet the merchant was able to simply take back the disputed amount in much the same way that a customer can use "chargeback" when they are starting a dispute with a retailer. The initiator of the dispute can take the money back first, and then notify the other party that they are disputing. Casinos in particular HATE this system, yet it seems they will use it when it suits them.

 

[ChillBill]

In the Metroplay case, this was not £4500 paid in error, but a payment made, and then later disputed by Metroplay. In such a case, it should have gone to court, yet the merchant was able to simply take back the disputed amount in much the same way that a customer can use "chargeback" when they are starting a dispute with a retailer. The initiator of the dispute can take the money back first, and then notify the other party that they are disputing. Casinos in particular HATE this system, yet it seems they will use it when it suits them.

If a member here, does a chargeback, they are tarred and feathered. And I believe their membership is cancelled.
Yet casinos (accredited or otherwise) have carte blanche to do as they please. Which is exactly what's happened in relation to iNetBet (accredited) and Metroplay (BBF)...just saying.

As I said, it seems there are two sets of rules here, one for players and the other for casinos...

 

[ChillBill]

If EcoCard is a UK company (I thought it was Canadian)

The Neteller support office is located in Canada, though, Neteller (Optimal Payments Limited), I believe their corporate office is located in the UK or Isle of Man:

neteller.com - home page
Optimal Payments Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900015) for the issuing of electronic money and payment instruments. Optimal Payments Merchant Services Limited is licensed by the Financial Supervision Commission of the Isle of Man (Ref. 1357) to carry out money transmission services.

EcoCard - PSI-Pay Ltd registered office is at Afon Building, Worthing Road, Horsham, West Sussex, RH12 1TL, England.

 

[P.V.]

Have you ever tried to deal with the CS iNetbet offers?

How about Nifty29, have you ever tried to deal with these people?

I'm not talking about when they know who it is they are dealing with. If you had the help of a friend or relative opening an account where you could see what is going on and see how they deal with their customers from the outside I think you would be quite surprised.

If you deposit, play, and withdraw and don't run into any problems where you require support I'm sure everything will go smoothly.

But just give it some time and sooner or later you will need them to intercede to fix an issue and they will not be there and you will be left hanging for days or possibly even weeks. Sounds hard to believe right? This is one of the things players here are trying to tell you.

They do not respond to e-mails to support if you need assistance.

And then when you get disgusted they finish you off with an insult or the boot, or both. Meanwhile the spam e-mails keep rolling in. I got another one today!

Whenever another accredited casino gets picked on (3Dice being a good example) hordes of members come to their defense and basically beat back the complainer. Do you see that happening in this or any of the other recent iNetbet complaint threads?

The members are not beating this drum to raise your ire, they want you to know.

Fast payouts are great, IMO, poor CS throws that right out.

It's legal in NJ now, do you still play offshore?

 

[spintee]

Theres a bit of info here about what banks can do, May give you adjust of things

www.adviceguide.org.uk/wales/debt_w...ccounts_work.htm#overpayments_to_your_account

 

[ChillBill]

It's legal in NJ now, do you still play offshore?

That it is!

Although I'm not USA based, it seems, even with this legalised casino in NJ, they too need time to mature.
Be interesting to see when Navada gets the green light, how they intended to manage their online casinos.

 

[bigjohn]

It's legal in NJ now, do you still play offshore?

No, I haven't played at an offshore site since the very first day NJ started their trial runs. There's no reason to.

 

[maphesto]

No one has yet come up with how they would have handled this realistically as a casino manager. The money wasn't the player's - it belonged to the casino.

When players do this, it's called chargeback, am I right?

I understand that the only way for iNetBet to handle this was to take those money back ASAP, especially when there were many players involved. As a casino manager I would have done the same thing, BUT I would have known that it was a breach of trust and I would have apologized to the customers involved.

iNetBet chose a different way.

The other good question, not only unanswered but also unasked:

When will Inetbet casino offer a live chat support?

I would ask this instead; iNetBet have chosen to not offer players live chat support, when will they then handle their email support in proper manner?

It can't be so many emails disappearing both to iNetBet and from iNetBet...it's impossible.

Did Emily Hanson receive that PM from OP?

 

[PNEFOREVER2]

Wasn't there an excuse as to why they wouldn't install live chat? Wasn't it because they think they would be bombarded with comp requests or something? Surely they wouldn't be asked no more than any other casino, or any more than they already do on their facebook page.

It's all too convenient that emails regularly go missing, they closed my account after many emails and I got frustrated, I still kept my cool but was spoken to like sh!t by a certain member of their cs team, been a few years now so not sure if she still works there.

I'm willing to bet if CM received 10 PABS regarding them, and their accredited status depended on their outcome, they would receive every single email

 

[spintee]

Wasn't there an excuse as to why they wouldn't install live chat? Wasn't it because they think they would be bombarded with comp requests or something? Surely they wouldn't be asked no more than any other casino, or any more than they already do on their facebook page.

It's all too convenient that emails regularly go missing, they closed my account after many emails and after I got frustrated, I still kept my cool but was spoken to like sh!t by a certain member of their cs team, been a few years now so not sure if she still works there.

I'm willing to bet if CM received 10 PABS regarding them, and their accredited status depended on their outcome, they would receive every single email

Yes or a live help will suddenly appear

 

[chuchu59]

Wasn't there an excuse as to why they wouldn't install live chat? Wasn't it because they think they would be bombarded with comp requests or something? Surely they wouldn't be asked no more than any other casino, or any more than they already do on their facebook page.

It's all too convenient that emails regularly go missing, they closed my account after many emails and I got frustrated, I still kept my cool but was spoken to like sh!t by a certain member of their cs team, been a few years now so not sure if she still works there.

I'm willing to bet if CM received 10 PABS regarding them, and their accredited status depended on their outcome, they would receive every single email

This may well prove to be their undoing as more and more people have these experiences. People have long memories after being treated in a disrespectful way and this has to come from staff engaged in a service industry.

 

[skiny]

I received a warning for saying it takes more than not stealing people's money to be a reputable casino and I've been basically ignoring this thread since then.

I will add though that there is nothing in the standards for accreditation that says casinos can't be totally unresponsive or accusatory toward players. So this isn't a question of whether or not the casino should be accredited.

The only thing I can suggest when you have an issue that doesn't involve non payment is to stop depositing until you receive a satisfactory response to your correspondence. If the issue is non payment just PAB.

No one has yet come up with how they would have handled this realistically as a casino manager. The money wasn't the player's - it belonged to the casino.

I already answered that back here #post624501

 

[me_and_ed]

Nothing will change with Inet, not their customer service (or lack there of) nor their accreditation, communication and attitude has been an outstanding issue for years vigorously defended by the forum leaders, yes they pay and generally without hassle but that's it, as for over payments, I personally think they have the right to claim that money back from any account providing a proper process of proof has been done.

 

[Westland Bowl]

iNetBet charged my card multiple times on many occasions. NOT ONCE, I received email from them saying "We apologize, this was a mistake, you were charged twice"
Every time I had to email to their support, wait weeks for response and then all I would get is second transaction would go into my players account. It never been reversed.
They will never notify you if mistake was made in their favor. I don's see why player should have bang trough unresponsive support to return money to them. Knowing their way to communicate, I just don't believe they did anything to resolve this matter in the proper way

On April 27, you deposited $120.
On April 29, you withdrew $700.
Net profit: $580

On May 1, you deposited $100.
On May 3, you deposited additional $120.
On May 6, you withdrew $571.
Net profit: $351

On May 6, you deposited $100.
On May 7, you withdrew $148.
Net profit: $48

Total net profit: $979

Ah, I think you just pissed them off for winning so much! Your "ignoring" their emails was just the thing (in their minds) to close your account. IMO.

 

[ChillBill]

I personally think they have the right to claim that money back from any account providing a proper process of proof has been done.

Agree it was their (iNetBet's money).

What I don't agree with is how it was handled by iNetbet. Especially the abrassive and disrespectful (unfounded) accusations leveled at the player. Albeit a casino can close accounts as they see fit; in accordence to their rules. But in this case, that's a moot point. Because iNetbet based the closure of this account on wrongful assumptions.

Though in a positive way, this thread has raises a few eyebrows.

For myself, this concern relates to what casinos can do; have carte blache to do. And, what players can't do (chargeback); even with proof a casino is knowingly holding money not belonging to them. It's these double standards; 1 rule from casinos another for players, which concerns me and maybe others too.

In keeping with the CM philosophy of, "Seek and you will find...", I've spent a hour or so putting good use to the forum search facility. I used the keyword of "chargeback" and narrowed it down from there. Found some interesting posts. One particular thread stood out. I followed a link from that to another thread and so on.

Here the tables are turned and it's iNetBet who is in possession of this ex-members money - essentially doing the exact same thing iNetBet did to the OP.

read this thread it has your answers
https://www.casinomeister.com/forums/threads/29084/
Cindy

Well - going over this once again, I've seen Babs' emails to the casino, and it is pretty clear that she did this with the full knowledge of what she did - in fact, she was rather indignant about it - saying more or less it was just tough for them.

She has been gambling online long enough to know that the procedure she undertook was wrong. The whole mess could have been avoided if she had contacted the casino and asked about the incorrect charges she was quoting. Again, she never contacted them about this and she never produced a bank statement to the casino to show what these charges were.

What a shame, and her account here has been closed. If she works this out between iNetBet and herself, that would be great, but rules are the rules.

You don't make chargebacks.

If it's perfectly ok for a casino to claw back its own money; whether it informs the player or not, why is it not ok for a player to take identical action?

 

[pobeda]

On April 27, you deposited $120.
On April 29, you withdrew $700.
Net profit: $580

On May 1, you deposited $100.
On May 3, you deposited additional $120.
On May 6, you withdrew $571.
Net profit: $351

On May 6, you deposited $100.
On May 7, you withdrew $148.
Net profit: $48

Total net profit: $979

Ah, I think you just pissed them off for winning so much! Your "ignoring" their emails was just the thing (in their minds) to close your account. IMO.

Is this history if your play? Cuz it's not mine)

 

[me_and_ed]

Agree it was their (iNetBet's money).

What I don't agree with is how it was handled by iNetbet. Especially the abrassive and disrespectful (unfounded) accusations leveled at the player. Albeit a casino can close accounts as they see fit; in accordence to their rules. But in this case, that's a moot point. Because iNetbet based the closure of this account on wrongful assumptions.


If it's perfectly ok for a casino to claw back its own money; whether it informs the player or not, why is it not ok for a player to take identical action?

Inet has never been known for its tact, quite the opposite and double standards seem to be pretty common.

 

[Finn]

Some casinos either bonus-ban or ban totally entire countries due to their risk assessment calculations. Bonus-banning whole country does not mean that casino believes every the customers and potential customers in that country is bonus abuser, but it means that due to their risk assessment calculations, bonus-banning that whole country makes sense.

Risk assessment could go something like this

Group A:

People noticed the error and contacted the casino before the sh e-mail, or answered the e-mail and returned the money themselves.

Zero risks, do not ban the whole group

Group B:

People who didn't notify the casino or answer the e-mail and who didn't have enough money on their Eco account to cancel the double payment

Even if minority of them were dishonest, and the majority just accidentally didn't have enough money on their Eco account to cancel the transaction, the risks are high, banning everybody makes sense.

Group C:

People who didn't notify the casino or receive and answer the e-mail and who did have enough money on their Eco account to cancel the double payment.

Most of them are honest, but even if 5% were dishonest people who didn't think that the casino could pull a chargeback on Eco account or were dishonest people who just didn't notice the double payment or e-mail yet and hadn't withdrawn the cash yet, banning the whole group might make sense, since due to recent payment processor problems, this might happen again, and then those 5% would not make same mistakes.

Of course banning the whole group C is not fair, but neither is bonus-banning whole countries or having worse bonus terms for certain countries.

But the e-mail about the banning should have been more polite and less accusatory. Just like if customer inquires about why his or her country is bonus banned or has worse bonus terms, the customer service is not going to reply "all you people are bonus abusers" or anything like that, rather blather something about business strategy.

Also this kind of mess might cause players to make their own risk assessments of iNetbet.

 

[maphesto]

Is this history if your play? Cuz it's not mine)

It's OP's history, he posted that earlier.

 

[Westland Bowl]

Is this history if your play? Cuz it's not mine)

Oops. sorry, I meant it for the OP.