I will never deposit at Gowild again.

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
Just got this.Wonder if the manager got in the poop for this,lol there was no manager at all involved in this chat with Gowild.





Thank you for your last email and for the feedback as well.

I do regret hearing about all this and I had a very strong word with every party involved in it. This is the last thing I want to hear about any of the members that are part of the VIP group in GoWild.

I'm very sure when saying that this kinds of situations will not repeat ever again in the future and I would like to be the one making the first step in reconciling our relationship.

I reserved 40 free spins on Riviera Riches for you and you can easily claim them with live chat whenever you want.

Also, whenever you have any questions or requests, don't hesitate to drop me an email and I'll do my best to have an answer as quick as possible.

Looking forward to hearing from you soon

And why would a vip manager send this about the copy and paste,if the chat was not allowed to send it.Because they are, have been sending mine when asked ,because i have asked this casino as i can not get the paste button to work on there casino.Never never never told no before.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
This is actually starting to sound a little childish.

What was the original complaint? The casino wouldn't send him a chat log or he had to wait for his bonus?

I don't think either of these really ranks very high in the list of issues faced in the online gaming industry.

Try struggling for a year to get paid or having an account wrongfully closed for fraudulent activity or have your ID fail to pass security checks a half dozen times or have an eWallet close up shop with all your winnings still sitting in your now inaccessible account or be denied your winnings because you didn't play within the undefined spirit of a bonus or have a casino deposit your winnings into your bank account and then have the nuts to reach in and take it back out.

You played your deposit. So wait a day or so to receive your bonus. Or play where the bonuses are credited instantly.

I'm always happy to join in pretty much any debate. Hell, I'll take sides when I don't even care but I don't really see anything worth debating here.
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
Judging by the op you do come across as a little impatient.


Plus I was always taught to speak to people the way I'd like to be spoken to.


EDIT:The thought just occurred to me,why didn't you print screen (ctrl+prtsc then paste into paint then upload to a photo sharing site like photobucket)?


Alternatively,download lightshot-then all you need to do is press prtsc,click an hold your first mouse button from one corner of the screen to the opposing corner,click the upwards arrow to upload the screenshot-copy the address of the screenie-save the address as a saved email-job done.


I do this with every 'have I made the playthrough?' chat-saves a world of pain,and time.
 
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mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.

So my RTP at 32Red in August was around 69.3%, does this mean no one was playing in August? should I have waited, when does everyone deposit so I know when to play?

Do you sit behind old ladies at a brick and mortar and wait till they have finished shoving their $50 bills in the machine and then swoop? how does that work for you?
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
So my RTP at 32Red August was around 69.3%, does this mean no one was playing in August? should I have waited, when does everyone deposit so I know when to play?

Do you sit behind old ladies at a brick and mortar and wait till they have finished shoving their $50 bills in the machine and then swoop? how does that work for you?

I assume he/she hasn't been gambling long and I must hold my hands up,it wasn't that long ago I had my own theories as I couldn't hit a barn door after nearly 2 years.

Then I had a nice hit on TS2 from a 60p spin last week and had the biggest grin on my face possible.

I suppose until its 'your time',and your first half decent hit you assume the world and his wife are winning but not yourself.


Also just seen this,

Yes i was going to take a screen shot and then i realised it would only show what i could see,and that was about 5 lines of the chat,so not a good idear.and if my pc would not copy it and all i asked was to send it,please tell me the big deal about it.And allthough i dont spell right i am the manager of my own verry good business,and my customers are verry inportant to me.Thats why it is a good business.

Why not take several screenies-the 2nd being from the next line of text the first couldn't capture?

Extra effort? Yes,I know but you've put just as much effort into this thread.
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
@ skyestar40

What is the point you're trying to make? Please explain it to me in (at the most) three complete coherent sentences. Proper spelling and punctuation are a plus.

Sentence 1: what happened.
Sentence 3: your opinion of what happened.
Sentence 3: what you think ought to be done.

Thank you.
 

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
Hi casinomeister.

Well I have had a bad 2 days thinking about this,and a lot of tears. I have dyslexia, so for me to answer all you ? With correct spelling and the right punctuation would take hours. This small amount has now taken me about 25 min,and not sure if all the spelling is right. Very sad and ashamed that I have dyslexia. Wishing it was by phone lol.

Just a bit sad lol :(
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
Hi casinomeister.

Well I have had a bad 2 days thinking about this,and a lot of tears. I have dyslexia, so for me to answer all you ? With correct spelling and the right punctuation would take hours. This small amount has now taken me about 25 min,and not sure if all the spelling is right. Very sad and ashamed that I have dyslexia. Wishing it was by phone lol.

Just a bit sad lol :(

Why don't you just try to answer the three questions the Meister asked you to the best of your ability.

It's really hard to work out what you want to happen now as a result of your complaint.

Is English your first language? if not maybe a member who speaks your native tongue could help ?
 

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
Why don't you just try to answer the three questions the Meister asked you to the best of your ability.

It's really hard to work out what you want to happen now as a result of your complaint.

Is English your first language? if not maybe a member who speaks your native tongue could help ?

It would take me hours,and it was not a complaint,it was a bitch a vent,and i dont wont nothing to happen.I must of got it wrong i thought i could pitch a bitch.

sorry:(:(
 

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
Why don't you just try to answer the three questions the Meister asked you to the best of your ability.

It's really hard to work out what you want to happen now as a result of your complaint.

Is English your first language? if not maybe a member who speaks your native tongue could help ?

And sorry,yes english is my first language but i have dyslexia.Please try to understand.
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
It would take me hours,and it was not a complaint,it was a bitch a vent,and i dont wont nothing to happen.I must of got it wrong i thought i could pitch a bitch.

sorry:(:(

Ok I understand.

If you don't want anything to happen going forward then really that is it.You have told us all what happened the other day. You had lots of responses.

The best thing to do is as per the title of your thread don't deposit there again if you are so upset by them.

Let it go and move on elsewhere.

I wish you well.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
And sorry,yes english is my first language but i have dyslexia.Please try to understand.

Fair enough. I'm sure everybody understands.

Can you get a friend to help?

If you like, you can PM me with what you want to say and I can fix it up for you.....that way you don't have to spend hours looking it over. (As long as you're not posting 50 times a day lol). Anyway, you have some options.
 

lettingyouknow

Registered
Joined
Feb 24, 2009
Location
ocean
I understand

skyestar40,


My heart goes out to you, my son had dyslexia, and I understand that this chat would have been frustrating for you and made you struggle to communicate versus someone who does not have dyslexia.

I am sorry you felt you were treated badly, I am sure you experience this in your life alot. Please do not feel that you came across unclear I understood and agree with you.

Please continue to post I will always be happy to read them and understand. Wipe your tears and try to have a better day. :D
 

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
skyestar40,


My heart goes out to you, my son had dyslexia, and I understand that this chat would have been frustrating for you and made you struggle to communicate versus someone who does not have dyslexia.

I am sorry you felt you were treated badly, I am sure you experience this in your life alot. Please do not feel that you came across unclear I understood and agree with you.

Please continue to post I will always be happy to read them and understand. Wipe your tears and try to have a better day. :D

:):):):)Crying again,but this time happy tears.And the biggest thank you from my heart.:):):):)
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
Don't be shy Sky keep on posting.

Completely understand now where you are coming from, like Nifty if you ever need a hand with posting anything I am just a pm away.
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
i to have been reluctant to post.I give you praise for overcoming this horrible condition.I was also diagnosed with it in 6th grade but i dont let it stop me.You should read some of the notes the teachers have sent home saying my kids in school needs someone to help them with homework.Thing is i do help.It is hard but you can do it.
 

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
Thank you all so much with all your understanding and kind words.

And i think some people treat me like im stupid because of my spelling.So Gowild even though i was so embaresed, i still posted my pitch a bitch because i am a customer and should be inportant to your casino.
 

mrmark21

Meister Member
Joined
Nov 13, 2012
Location
australia
Thank you all so much with all your understanding and kind words.

And i think some people treat me like im stupid because of my spelling.So Gowild even though i was so embaresed, i still posted my pitch a bitch because i am a customer and should be inportant to your casino.

I hope you're PAB worked out in you're favor. Please don't feel stupid. You've taken you're time to bring this issue to the attention of other players and I applaud you for that :) There are some really helpful members on this forum like Nifty and Mattsgame with a vast amount of knowledge and are genuinely interested in helping other forum members (I've had discussions with both of them).

I've also experienced the same issues at Gowild and completely agree with you're point of view :) I also agree with dionysus the only difference between Microgaming casinos is the service and while it seems you got awful service from Gowild you will (as you mentioned) get far greater service at the 32 Red Group :thumbsup:

It seems the casino got it wrong, and the live hosts are NOT able to deal with the claims, but have to refer them up the chain which keeps to "office hours". Even without the argument over the chat transcript, this has already started to piss off the player.

The wording of the offer should have stated that the cashback is only credited by the management, and only when the office opens on Monday. The argument over the chat transcript should never have happened, the CS should have been allowed to just send it on request, which in this case would have killed this argument stone dead.

Now, it has been allowed to fester such that the OP closes the account, and now brings up a previous problem of incompetence over a withdrawal that took 4 days to flush, which is not really flushing at all, as this took LONGER than the usual timeframe for a non flushed withdrawal. I presume the chat logs in that case just show promises being given, and then being broken every time. This is incompetence, not something that used to be a problem with GoWild support, one that was once likened in quality to that of 32Red.

Go Wild - WHAT THE HELL HAPPENED:confused:

I'm a little bit confused was Gowild ever on the accredited list? I've seen different posts regarding the matter but was unable to find an answer.

I'm asking because the live help at this casino doesn't seem to have the training too deal with even the smallest queries turning what should be a simple request into a frustrating negative experience. What's worse is the patronizing manner they use. Obviously it's an ongoing problem.

I had a similar experience and was so irate that there was nothing else for me to do except the same thing as the op... Close my account (something that I've never done at any other casino). The live help wasn't able to do this for me either and insisted on me sending an email requesting closure. My main issue is that once the VIP Manager responded to me they made no attempt to resolve the situation and furthermore closed my account without even so much as an apology. I'm absolutely shocked.

I've experienced a few issues with live help in the past and somewhere along the line I have to ask myself is good customer service just to much too expect?
 
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mrmark21

Meister Member
Joined
Nov 13, 2012
Location
australia
Personally, I'm a GoWild fan. I've made loads of WDs here, always under 24hrs, I get tons of perks, and I deal directly with my casino manager.

I can tell :) But that was just the problem there was no manager or at least not a manager that was concerned about resolving the issue.

They paid me quickly as well unfortunately though that dosent make up for second rate customer service...

Very disappointed indeed :(

Were they ever accredited or was that just a rumor?
 
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