I will never deposit at Gowild again.

[vinylweatherman]

I speak with my VIP manager all the time via his email for offers requests and promotions
Who says they don't have phone numbers?
Phone - Toll Free Numbers:
Canada: 1-866-878-0294
United Kingdom: 0-808-120-3629
There was no no flat out refusal 'under any circumstances'..the rep quite quickly and clearly stated that if the player simply send in an email request he would get the transcript and that she would notify the manger to do it promptly and have his name put on the top of the to-do list. Sending an email is hardly a 'long-winded' procedure; the amount of time the OP spent complaining about it could have been spent to simply send the damn request

It is more long winded than the rep doing it on the spot, which seems possible. It also means logging out of the casino, logging in to email, typing AGAIN what has already been typed, and waiting for a response. This is an overly complicated procedure for what is a very simple request. If I want my light on, I flick the switch, I do not email an electrician to call during business hours to flick it on for me. This is the kind of thing that CS reps should be able to handle on the spot, along with the routine crediting of promotion claims. It is the whole point of having front line CS.

If they have a phone, how come the OP couldn't find it, and CS couldn't give out the number?

Whilst the OP could simply have sent the request, it can also be said that the CS agent could have simply sent the transcript. Both would have achieved the same end, the ending of the heated chat session and the player getting the transcript. CS made a song and dance about "procedure" rather than spend a couple of seconds sending the transcript, itself only needed because the normal procedure had suffered some kind of technical fault.

There is a suggestion that the OP is a VIP there, not an ordinary player. If so, this only makes the service they received seem worse, as VIP service should be a notch or two above the basic levels.

There are plenty of casinos that would have sent the transcript without fuss, and credited the cashback on the spot. The OP was wise to bail from GoWild and go in search of them.

 

[Tropicana50]

Well i would think the more players the more money the casino will pay out,if its 98% of the taking then you dont need to be Einstein to work it out.
Who need to educate them self lol.

Absolute rubbish. The amount spent at a certain casino has no effect on any payout percentages. You are clearly deluded if this is what gears your choice of casino..

- T

 

[dionysus]

Actually, anyone can pretty much get VIP status, much like 3Dice where you get it by depositing 50 bucks.
So perhaps the rep didn't know? I'm sure now they do. Noone ever said support is infallible (if you expect them to be your standards are WAY too high). And last I looked, they certainly made good on it. I won a 32Red credit rpize here last week. Mark sent me a pm saying he's out of office, would credit it Monday. I could have done a song and dance, or say, ok, no biggie, which I did. Ben from Nordic often is on the road and says he'll hook me up when he gets to the office. I don't expect him to pull over and phone in.

 

[skyestar40]

No, nor do I need to be an Einstein to have a basic grasp of fundamental gambling and online casinos. As for following your every word, no, I happen to have several windows open. If you think more players means more money going OUT than in, you really don't have a clue how it works.

ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.

 

[dionysus]

Absolute rubbish. The amount spent at a certain casino has no effect on any payout percentages. You are clearly deluded if this is what gears your choice of casino..

- T

LOL, except to say, the longer you stay and play the better and quicker your chances of losing

 

[dionysus]

ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.

Good Lord, you really believe it works that way? You may NEVER see the 98%, 32Red or otherwise. The 98% isn't PER PLAYER, it's over the multitudes. One player may win a whopping %120 return, and you the 80%

 

[Tropicana50]

ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.

Every spin has its own unique set of odds. The payout is not based on prior outcomes of how much is put in the following day/week/month from your deposits or that of other players. Playing at a Casino that has more players or deposits has zero impact on your own personal odds.

- T

 

[dionysus]

You probably beleive that if you flip a coin 9 times and it lands tails that the odds of heads on the tenth flip INCREASE, rather than still remaining 50/50

 

[skyestar40]

Actually, anyone can pretty much get VIP status, much like 3Dice where you get it by depositing 50 bucks.
So perhaps the rep didn't know? I'm sure now they do. Noone ever said support is infallible (if you expect them to be your standards are WAY too high). And last I looked, they certainly made good on it. I won a 32Red credit rpize here last week. Mark sent me a pm saying he's out of office, would credit it Monday. I could have done a song and dance, or say, ok, no biggie, which I did. Ben from Nordic often is on the road and says he'll hook me up when he gets to the office. I don't expect him to pull over and phone in.

What; please just go away with the comments go pick on someone elce.was i haveing a go on here about the bonus,my spelling is bad but what can i say.IT WAS ABOUT LIVE CHAT.and as for vip a casino that gives it like that i would not play at.:

 

[dionysus]

When they hire you as a moderator you can dictate what I say. Until then, I don't answer to you. But feel free to live in blissful ignorance. I'm certain the casinos will love you for it

 

[skyestar40]

When they hire you as a moderator you can dictate what I say. Until then, I don't answer to you. But feel free to live in blissful ignorance. I'm certain the casinos will love you for it

Are u just joking with me,you are,you must be, um your not,o no thats bad.stuck for words.otflol

 

[Nifty29]

I am starting to think we haven't been told the whole truth about their little "incident" a while back where their main support centre was raided by police after an ex employee made claims they were conducting illegal gambling from the premises. Go Wild claimed things were quickly returned to normal, and that they had no case to answer, it was all "sour grapes" from a disgruntled ex employee.

It seems things were NEVER back to normal. The 32Red like CS has gone, and been replaced by some second rate lot. Given that they have no case to answer, how come they have not got the original support centre up and running again, bringing back these quality employees they had working there?

It suggests there is something missing, and that they are not sure whether they will end up getting busted for whatever they are up to, but this time managed to fool the investigators that there had been no wrongdoing.

They could have bailed completely to a new location, having to bring on new CS staff who would not be of the same quality as the old. They may even have done a quiet sale to new owners, who don't have the same attitudes and policies of the old, which has lead to a poorer experience for players.

It seems the new lot are not up to scratch, and keep messing up. This causes irate players to complain, sometimes in public. There have been a number of threads started because Go Wild have done (or not done) something that they used to excel at when based in their old offices, which I believe were in Croatia.

You're so far off the reservation here vinyl I scarcely know where to begin.......so I won't, because you won't acknowledge it even if I do.

I will say that connecting a chat session where a player can't follow a simple instruction, and where the CSR addressed everything politely and professionally, to the raid on gowild's Croatian offices some time ago is...well it just smacks of dredging the bottom of the barrel to find a reason to be contrary and blame the casino/s yet again. I can see absolutely NO evidence of ANY connection whatsoever.....you obviously know something that everyone else doesn't.

Your assessment is pure conjecture based on absolutely nothing.

In regards to the email saying "contact your host".......in my experience, a "host" refers to a VIP host, and since it is a VIP email, then its obvious that is what they meant. Live chat staff aren't normally referred to as hosts. It is clear that the CSR did NOT have the authority to credit cashbacks etc. The OP refused to accept this, so made a huge issue out of a non-issue regarding the chat log. It should be freely available, but it obviously isn't....and given the OP revealed they have used chat many times previously they would KNOW this.

Skyestar...your spelling isn't that bad. Hang around here longer and you'll see what I mean. Don't let it stop you posting.

In this case, IMO you were and are being unreasonable, and it is unrelated to how you spell.

I would also spend some time reading up here about RTP and how it works, as it is clear that you don't understand it....which is cool, as long as you're willing to learn. I didn't really understand it when I first joined either.

 

[Nifty29]

I speak with my VIP manager all the time via his email for offers requests and promotions
Who says they don't have phone numbers?
Phone - Toll Free Numbers:
Canada: 1-866-878-0294
United Kingdom: 0-808-120-3629
There was no no flat out refusal 'under any circumstances'..the rep quite quickly and clearly stated that if the player simply send in an email request he would get the transcript and that she would notify the manger to do it promptly and have his name put on the top of the to-do list. Sending an email is hardly a 'long-winded' procedure; the amount of time the OP spent complaining about it could have been spent to simply send the damn request

Don't waste your time mate.

You'll never win an argument with someone that makes stuff up. If you successfully prove a point you'll be bombarded with some other angle that makes even less sense. A really good discussion/debate involves concession and acknowledgement when the other party is right....I don't understand why some obviously see admitting errors or misjudgments as a sign of mental or personal weakness......it is so the opposite. IMO such attitudes are a result of a superiority complex I.e. the "nobody knows better than me because I'm the smartest" attitude. (General comments not directed at anyone one person BTW)

I agree with everything you have posted in this thread.....you've saved me some typing time LOL.

It's sad that the OP is being so belligerent and "laughing" at your attempts to explain that their understanding of how casinos work is totally wrong. You've kept your composure very well. In my experience, people like this never listen and hence never learn.......the former is clearly evident from the chat logs, and the latter from this thread.

The OP can try and sell it as something else, and at least one has taken the bait and bought it, but it really is all about them not getting their bonus right there and then. It was never refused.....neither was the chat log request.

P.S. If you want some background on the OP's relationship with gowild, check out their last few posts before this thread started. 9 months ago they were calling for them to be rogued.

 

[skyestar40]

You're so far off the reservation here vinyl I scarcely know where to begin.......so I won't, because you won't acknowledge it even if I do.

I will say that connecting a chat session where a player can't follow a simple instruction, and where the CSR addressed everything politely and professionally, to the raid on gowild's Croatian offices some time ago is...well it just smacks of dredging the bottom of the barrel to find a reason to be contrary and blame the casino/s yet again. I can see absolutely NO evidence of ANY connection whatsoever.....you obviously know something that everyone else doesn't.

Your assessment is pure conjecture based on absolutely nothing.

In regards to the email saying "contact your host".......in my experience, a "host" refers to a VIP host, and since it is a VIP email, then its obvious that is what they meant. Live chat staff aren't normally referred to as hosts. It is clear that the CSR did NOT have the authority to credit cashbacks etc. The OP refused to accept this, so made a huge issue out of a non-issue regarding the chat log. It should be freely available, but it obviously isn't....and given the OP revealed they have used chat many times previously they would KNOW this.

Skyestar...your spelling isn't that bad. Hang around here longer and you'll see what I mean. Don't let it stop you posting.

In this case, IMO you were and are being unreasonable, and it is unrelated to how you spell.

I would also spend some time reading up here about RTP and how it works, as it is clear that you don't understand it....which is cool, as long as you're willing to learn. I didn't really understand it when I first joined either.

And if i were you i would read the vent,it was not about the bonus it was the fact i could not copy and paste the chat,and for me to i need to send a email to a manager so he just might send it, no way will play the game with the host i know there was not a manager saying no,and i wonted the chat to send to my vip manager ,so please look at the vent, look at the chat and you can see that i was asking to speek to a manager 3 different ones,to be told no manager was in ( but sill the manager( that was not there) said no to sending the chat),if you all feal this is to much to ask a casino that great but i am a manager and would send you it no prob,so it upto you ify you deposit there.i will not ,thank you all for just letting me get of steem with a casinio that i kepet giving chancers for 2 years.

 

[skiny]

And if i were you i would read the vent,it was not about the bonus it was the fact i could not copy and paste the chat,and for me to i need to send a email to a manager so he just might send it, no way will play the game with the host i know there was not a manager saying no,and i wonted the chat to send to my vip manager ,so please look at the vent, look at the chat and you can see that i was asking to speek to a manager 3 different ones,to be told no manager was in ( but sill the manager( that was not there) said no to sending the chat),if you all feal this is to much to ask a casino that great but i am a manager and would send you it no prob,so it upto you ify you deposit there.i will not ,thank you all for just letting me get of steem with a casinio that i kepet giving chancers for 2 years.

I guarantee you every online casino on this planet is keeping records of all chat logs at least back to a point. Even if you can't manage to copy the chat log yourself an email to the casino will likely find it's way to someone who's capable of sending you a copy of yours.

Now if I emailed and asked for a copy of my chat logs and was refused I would certainly have a problem with that although I'm not sure exactly what purpose having the chat log would serve. If you asked for a cash back bonus on your deposit and the support rep on duty told you that you had to wait, having a copy of that instruction mailed to you wouldn't change the fact that you have to wait.

 

[Tirilej]

Isn't it also so that people from Australia is ahead in time with 6-12 hours from the casinos daytime? That probably means that whatever you want from a casino with managers working daytime, just will have to wait a little longer.
I don't know if you have thought of that skyestar? 5pm for you maybe is in the middle of the night for them

 

[skyestar40]

Isn't it also so that people from Australia is ahead in time with 6-12 hours from the casinos daytime? That probably means that whatever you want from a casino with managers working daytime, just will have to wait a little longer.
I don't know if you have thought of that skyestar? 5pm for you maybe is in the middle of the night for them

That why i asked in the chat what time it was,and yes sometime casinos send me emails for deposits bonuses that last for happy hour at 10pm are later at night.My bank is closed then.And it was 7 am there and just wonted the chat to ask my vip manager why he did not tell me he needed to add the bonus.

 

[dionysus]

That why i asked in the chat what time it was,and yes sometime casinos send me emails for deposits bonuses that last for happy hour at 10pm are later at night.My bank is closed then


That's why you either purchase a pre-paid CC or use an online wallet; then you can deposit anytime you want

 

[skyestar40]

That why i asked in the chat what time it was,and yes sometime casinos send me emails for deposits bonuses that last for happy hour at 10pm are later at night.My bank is closed then


That's why you either purchase a pre-paid CC or use an online wallet; then you can deposit anytime you want

yes most time i have a ukash but smart casinos get in fast with there pro,and i deposit there,they get my money for being smarter.Just the way it works.

 

[dionysus]

A casino is less smart because their happy hour doesn't coincide with yours ?

 

[skyestar40]

A casino is less smart because their happy hour doesn't coincide with yours ?

Well if you had a casino and a lot of players in Australia,would you think it smart to send there email off ore have there bonuses in the casino asap in the morning.Really think about it and tell me what would you do.and wouldent you make 2 happy hours so some are not sleeping.If you add the bonuses just after midnight it would be about 7 to 9 am here,yes i think that is smart.

Mybe we could ask a good casino why there bonuses go in early,i think they know what to do.what do u think.

 

[dionysus]

Well, since you're asking, I think you expect too much and that no matter where you go you're going to be disappointed when you realize no casino is going to revolve and tailor their bonuses specifically around you...since you asked

 

[skyestar40]

Well, since you're asking, I think you expect too much and that no matter where you go you're going to be disappointed when you realize no casino is going to revolve and tailor their bonuses specifically around you...since you asked

Not around me its for all players that have a time difference and casinos allready do it,as they have research the casinos well and work out the best way to help all.so please where do you think i wonted a casino to do it just for me,please paste it were i said that....since you asked lol,now you just sound so petty.

 

[skyestar40]

Well if you had a casino and a lot of players in Australia,would you think it smart to send there email off ore have there bonuses in the casino asap in the morning.Really think about it and tell me what would you do.and wouldent you make 2 happy hours so some are not sleeping.If you add the bonuses just after midnight it would be about 7 to 9 am here,yes i think that is smart.

Mybe we could ask a good casino why there bonuses go in early,i think they know what to do.what do u think.

o this one lol so so .........

 

[skyestar40]

Ok can i ask all casinos,Would i need to send a email to ask for a copy of my chat.would you first say no then after 5 to 10 min ask me for a email,ore can your live chat send a copy.32 red you dont need to ancer this as it was giving to me when asked with a bit

 

[skyestar40]

Just got this.Wonder if the manager got in the poop for this,lol there was no manager at all involved in this chat with Gowild.





Thank you for your last email and for the feedback as well.

I do regret hearing about all this and I had a very strong word with every party involved in it. This is the last thing I want to hear about any of the members that are part of the VIP group in GoWild.

I'm very sure when saying that this kinds of situations will not repeat ever again in the future and I would like to be the one making the first step in reconciling our relationship.

I reserved 40 free spins on Riviera Riches for you and you can easily claim them with live chat whenever you want.

Also, whenever you have any questions or requests, don't hesitate to drop me an email and I'll do my best to have an answer as quick as possible.

Looking forward to hearing from you soon

And why would a vip manager send this about the copy and paste,if the chat was not allowed to send it.Because they are, have been sending mine when asked ,because i have asked this casino as i can not get the paste button to work on there casino.Never never never told no before.

 

[skiny]

This is actually starting to sound a little childish.

What was the original complaint? The casino wouldn't send him a chat log or he had to wait for his bonus?

I don't think either of these really ranks very high in the list of issues faced in the online gaming industry.

Try struggling for a year to get paid or having an account wrongfully closed for fraudulent activity or have your ID fail to pass security checks a half dozen times or have an eWallet close up shop with all your winnings still sitting in your now inaccessible account or be denied your winnings because you didn't play within the undefined spirit of a bonus or have a casino deposit your winnings into your bank account and then have the nuts to reach in and take it back out.

You played your deposit. So wait a day or so to receive your bonus. Or play where the bonuses are credited instantly.

I'm always happy to join in pretty much any debate. Hell, I'll take sides when I don't even care but I don't really see anything worth debating here.

 

[PNEFOREVER2]

Judging by the op you do come across as a little impatient.


Plus I was always taught to speak to people the way I'd like to be spoken to.


EDIT:The thought just occurred to me,why didn't you print screen (ctrl+prtsc then paste into paint then upload to a photo sharing site like photobucket)?


Alternatively,download lightshot-then all you need to do is press prtsc,click an hold your first mouse button from one corner of the screen to the opposing corner,click the upwards arrow to upload the screenshot-copy the address of the screenie-save the address as a saved email-job done.


I do this with every 'have I made the playthrough?' chat-saves a world of pain,and time.

 

[mattsgame]

ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.

So my RTP at 32Red in August was around 69.3%, does this mean no one was playing in August? should I have waited, when does everyone deposit so I know when to play?

Do you sit behind old ladies at a brick and mortar and wait till they have finished shoving their $50 bills in the machine and then swoop? how does that work for you?

 

[PNEFOREVER2]

So my RTP at 32Red August was around 69.3%, does this mean no one was playing in August? should I have waited, when does everyone deposit so I know when to play?

Do you sit behind old ladies at a brick and mortar and wait till they have finished shoving their $50 bills in the machine and then swoop? how does that work for you?

I assume he/she hasn't been gambling long and I must hold my hands up,it wasn't that long ago I had my own theories as I couldn't hit a barn door after nearly 2 years.

Then I had a nice hit on TS2 from a 60p spin last week and had the biggest grin on my face possible.

I suppose until its 'your time',and your first half decent hit you assume the world and his wife are winning but not yourself.


Also just seen this,

Yes i was going to take a screen shot and then i realised it would only show what i could see,and that was about 5 lines of the chat,so not a good idear.and if my pc would not copy it and all i asked was to send it,please tell me the big deal about it.And allthough i dont spell right i am the manager of my own verry good business,and my customers are verry inportant to me.Thats why it is a good business.

Why not take several screenies-the 2nd being from the next line of text the first couldn't capture?

Extra effort? Yes,I know but you've put just as much effort into this thread.

 

[The Dude]

@ skyestar40

What is the point you're trying to make? Please explain it to me in (at the most) three complete coherent sentences. Proper spelling and punctuation are a plus.

Sentence 1: what happened.
Sentence 3: your opinion of what happened.
Sentence 3: what you think ought to be done.

Thank you.

 

[skyestar40]

Hi casinomeister.

Well I have had a bad 2 days thinking about this,and a lot of tears. I have dyslexia, so for me to answer all you ? With correct spelling and the right punctuation would take hours. This small amount has now taken me about 25 min,and not sure if all the spelling is right. Very sad and ashamed that I have dyslexia. Wishing it was by phone lol.

Just a bit sad lol

 

[Borgie]

Hi casinomeister.

Well I have had a bad 2 days thinking about this,and a lot of tears. I have dyslexia, so for me to answer all you ? With correct spelling and the right punctuation would take hours. This small amount has now taken me about 25 min,and not sure if all the spelling is right. Very sad and ashamed that I have dyslexia. Wishing it was by phone lol.

Just a bit sad lol

Why don't you just try to answer the three questions the Meister asked you to the best of your ability.

It's really hard to work out what you want to happen now as a result of your complaint.

Is English your first language? if not maybe a member who speaks your native tongue could help ?

 

[skyestar40]

Why don't you just try to answer the three questions the Meister asked you to the best of your ability.

It's really hard to work out what you want to happen now as a result of your complaint.

Is English your first language? if not maybe a member who speaks your native tongue could help ?

It would take me hours,and it was not a complaint,it was a bitch a vent,and i dont wont nothing to happen.I must of got it wrong i thought i could pitch a bitch.

sorry

 

[skyestar40]

Why don't you just try to answer the three questions the Meister asked you to the best of your ability.

It's really hard to work out what you want to happen now as a result of your complaint.

Is English your first language? if not maybe a member who speaks your native tongue could help ?

And sorry,yes english is my first language but i have dyslexia.Please try to understand.

 

[skyestar40]

@ skyestar40

three complete coherent sentences. Proper spelling and punctuation are a plus.

Sorry this is one thing i can not do and wish so much that i could.I hate that my spelling makes me look stuped.And i am really upset about it.

 

[Borgie]

It would take me hours,and it was not a complaint,it was a bitch a vent,and i dont wont nothing to happen.I must of got it wrong i thought i could pitch a bitch.

sorry

Ok I understand.

If you don't want anything to happen going forward then really that is it.You have told us all what happened the other day. You had lots of responses.

The best thing to do is as per the title of your thread don't deposit there again if you are so upset by them.

Let it go and move on elsewhere.

I wish you well.

 

[Nifty29]

And sorry,yes english is my first language but i have dyslexia.Please try to understand.

Fair enough. I'm sure everybody understands.

Can you get a friend to help?

If you like, you can PM me with what you want to say and I can fix it up for you.....that way you don't have to spend hours looking it over. (As long as you're not posting 50 times a day lol). Anyway, you have some options.

 

[lettingyouknow]

I understand

skyestar40,


My heart goes out to you, my son had dyslexia, and I understand that this chat would have been frustrating for you and made you struggle to communicate versus someone who does not have dyslexia.

I am sorry you felt you were treated badly, I am sure you experience this in your life alot. Please do not feel that you came across unclear I understood and agree with you.

Please continue to post I will always be happy to read them and understand. Wipe your tears and try to have a better day.

 

[skyestar40]

skyestar40,


My heart goes out to you, my son had dyslexia, and I understand that this chat would have been frustrating for you and made you struggle to communicate versus someone who does not have dyslexia.

I am sorry you felt you were treated badly, I am sure you experience this in your life alot. Please do not feel that you came across unclear I understood and agree with you.

Please continue to post I will always be happy to read them and understand. Wipe your tears and try to have a better day.

Crying again,but this time happy tears.And the biggest thank you from my heart.

 

[mattsgame]

Don't be shy Sky keep on posting.

Completely understand now where you are coming from, like Nifty if you ever need a hand with posting anything I am just a pm away.

 

[rena35]

i to have been reluctant to post.I give you praise for overcoming this horrible condition.I was also diagnosed with it in 6th grade but i dont let it stop me.You should read some of the notes the teachers have sent home saying my kids in school needs someone to help them with homework.Thing is i do help.It is hard but you can do it.

 

[skyestar40]

Thank you all so much with all your understanding and kind words.

And i think some people treat me like im stupid because of my spelling.So Gowild even though i was so embaresed, i still posted my pitch a bitch because i am a customer and should be inportant to your casino.

 

[mrmark21]

Thank you all so much with all your understanding and kind words.

And i think some people treat me like im stupid because of my spelling.So Gowild even though i was so embaresed, i still posted my pitch a bitch because i am a customer and should be inportant to your casino.

I hope you're PAB worked out in you're favor. Please don't feel stupid. You've taken you're time to bring this issue to the attention of other players and I applaud you for that There are some really helpful members on this forum like Nifty and Mattsgame with a vast amount of knowledge and are genuinely interested in helping other forum members (I've had discussions with both of them).

I've also experienced the same issues at Gowild and completely agree with you're point of view I also agree with dionysus the only difference between Microgaming casinos is the service and while it seems you got awful service from Gowild you will (as you mentioned) get far greater service at the 32 Red Group

It seems the casino got it wrong, and the live hosts are NOT able to deal with the claims, but have to refer them up the chain which keeps to "office hours". Even without the argument over the chat transcript, this has already started to piss off the player.

The wording of the offer should have stated that the cashback is only credited by the management, and only when the office opens on Monday. The argument over the chat transcript should never have happened, the CS should have been allowed to just send it on request, which in this case would have killed this argument stone dead.

Now, it has been allowed to fester such that the OP closes the account, and now brings up a previous problem of incompetence over a withdrawal that took 4 days to flush, which is not really flushing at all, as this took LONGER than the usual timeframe for a non flushed withdrawal. I presume the chat logs in that case just show promises being given, and then being broken every time. This is incompetence, not something that used to be a problem with GoWild support, one that was once likened in quality to that of 32Red.

Go Wild - WHAT THE HELL HAPPENED

I'm a little bit confused was Gowild ever on the accredited list? I've seen different posts regarding the matter but was unable to find an answer.

I'm asking because the live help at this casino doesn't seem to have the training too deal with even the smallest queries turning what should be a simple request into a frustrating negative experience. What's worse is the patronizing manner they use. Obviously it's an ongoing problem.

I had a similar experience and was so irate that there was nothing else for me to do except the same thing as the op... Close my account (something that I've never done at any other casino). The live help wasn't able to do this for me either and insisted on me sending an email requesting closure. My main issue is that once the VIP Manager responded to me they made no attempt to resolve the situation and furthermore closed my account without even so much as an apology. I'm absolutely shocked.

I've experienced a few issues with live help in the past and somewhere along the line I have to ask myself is good customer service just to much too expect?

 

[dionysus]

Personally, I'm a GoWild fan. I've made loads of WDs here, always under 24hrs, I get tons of perks, and I deal directly with my casino manager.

 

[mrmark21]

Personally, I'm a GoWild fan. I've made loads of WDs here, always under 24hrs, I get tons of perks, and I deal directly with my casino manager.

I can tell But that was just the problem there was no manager or at least not a manager that was concerned about resolving the issue.

They paid me quickly as well unfortunately though that dosent make up for second rate customer service...

Very disappointed indeed

Were they ever accredited or was that just a rumor?