I will never deposit at Gowild again.

[dionysus]

Not really, it looks like you spoke to a CSR who told you the manager wasn't yet in.

 

[Mouche12]

I've had some sour moments as well with CS at Go Wild, but all was solved in the end to my full satisfaction. I can fully appreciate the OP's irritation though, especially the patronising attitude. Free spins and bonuses in my experience are always manually entered on the spot by whomever is available at chat, apparently cashbacks are a different story? Flushing is sometimes a bit of a drag, because CS have to send an email to finance. However, my withdrawals are usually in my Neteller account within 10 hours or less, so that's good (except for weekends, but I did once receive a withdrawal on Sunday).

I use the live chat service on their website and click on the icon "email" on top of the chat screen. This has always worked for me; the chat is sent to my email address and I don't have to do any copying and pasting.

 

[skyestar40]

I've had some sour moments as well with CS at Go Wild, but all was solved in the end to my full satisfaction. I can fully appreciate the OP's irritation though, especially the patronising attitude. Free spins and bonuses in my experience are always manually entered on the spot by whomever is available at chat, apparently cashbacks are a different story? Flushing is sometimes a bit of a drag, because CS have to send an email to finance. However, my withdrawals are usually in my Neteller account within 10 hours or less, so that's good (except for weekends, but I did once receive a withdrawal on Sunday).

I use the live chat service on their website and click on the icon "email" on top of the chat screen. This has always worked for me; the chat is sent to my email address and I don't have to do any copying and pasting.

(especially the patronising attitude) that is the word i so much wonted to say,and if you read it all you wil know it was patronising.Thanks you.

 

[Mouche12]

You're welcome! If I were you I would take the bonus and, hopefully, cashout the winnings and THEN close my account.

Bye!

 

[vinylweatherman]

No offense, but really, I can understand why the managers are NOT in at 7am. Can you not say, read a book or watch TV and wait for it to come in?

I can't understand why CS can't simply do their job and actually HELP a player by sending a copy of a transcript without fuss once it has been requested. CS are there to help, not throw up obstacles. Don't forget, it was initially a flat refusal under any circumstances to send the transcript, is was only the OP getting irate and piling on the pressure that extracted the long winded procedure of sending in an email and then having it emailed back. What exactly is such a big deal that CS reps can't simply click a mouse and trigger the email that the player themselves could trigger from within the chat session itself.

It is starting to look like this is outsourced CS, not Go Wild's own staff any longer. This would explain the "jobsworth" adherence to "procedure" just for the sake of it, and the need to check back with "a colleague" for what should be simple CS issues resolved on the spot.

Also, not only is there no phone number, but they flatly refuse to even call players back to help resolve an issue. This is a case of hiding behind outsourced support when it comes to interacting with the customers, making sure that all contact is handled, maybe filtered, by this support centre.

This was not the case before. There WAS a phone number, and you could contact a VIP manager directly (if you were VIP of course). VIPs would also get additional offers emailed direct by their VIP manager, bypassing the front line CS.

It now seems that everything is outsourced, and Go Wild don't themselves want any direct contact with their players, not even VIP ones it seems. I suspect the owners bailed right out of Croatia, and rather than set up again, decided to hide behind outsourced support rather than face another police raid in another jurisdiction that could round up the board, even the owners, themselves.

The problem is that outsourced support with only limited authorisation to provide support causes players to experience a frustrating, often poor, level of service. Fed on a regular diet of this, a player WILL "walk in irate" to an issue, and not need additional "jobsworth" attitude from a CS rep to wind them up. The OP seems to be still irate having experienced previous poor service over an earlier issue, so was in no mood to tolerate more of the same, even if this meant an innocent CS agent got a monitor full of attitude when trying their best to help. CS reps are often seen as "the company", and limbs of the same faceless organisation. They sit in the firing line, human shields to absorb the flak that should really be for the managers' sufferance.

 

[dionysus]

I can't understand why CS can't simply do their job and actually HELP a player by sending a copy of a transcript without fuss once it has been requested. CS are there to help, not throw up obstacles. Don't forget, it was initially a flat refusal under any circumstances to send the transcript, is was only the OP getting irate and piling on the pressure that extracted the long winded procedure of sending in an email and then having it emailed back. What exactly is such a big deal that CS reps can't simply click a mouse and trigger the email that the player themselves could trigger from within the chat session itself.

It is starting to look like this is outsourced CS, not Go Wild's own staff any longer. This would explain the "jobsworth" adherence to "procedure" just for the sake of it, and the need to check back with "a colleague" for what should be simple CS issues resolved on the spot.

Also, not only is there no phone number, but they flatly refuse to even call players back to help resolve an issue. This is a case of hiding behind outsourced support when it comes to interacting with the customers, making sure that all contact is handled, maybe filtered, by this support centre.

This was not the case before. There WAS a phone number, and you could contact a VIP manager directly (if you were VIP of course). VIPs would also get additional offers emailed direct by their VIP manager, bypassing the front line CS.

It now seems that everything is outsourced, and Go Wild don't themselves want any direct contact with their players, not even VIP ones it seems. I suspect the owners bailed right out of Croatia, and rather than set up again, decided to hide behind outsourced support rather than face another police raid in another jurisdiction that could round up the board, even the owners, themselves.

The problem is that outsourced support with only limited authorisation to provide support causes players to experience a frustrating, often poor, level of service. Fed on a regular diet of this, a player WILL "walk in irate" to an issue, and not need additional "jobsworth" attitude from a CS rep to wind them up. The OP seems to be still irate having experienced previous poor service over an earlier issue, so was in no mood to tolerate more of the same, even if this meant an innocent CS agent got a monitor full of attitude when trying their best to help. CS reps are often seen as "the company", and limbs of the same faceless organisation. They sit in the firing line, human shields to absorb the flak that should really be for the managers' sufferance.

I speak with my VIP manager all the time via his email for offers requests and promotions
Who says they don't have phone numbers?
Phone - Toll Free Numbers:
Canada: 1-866-878-0294
United Kingdom: 0-808-120-3629
There was no no flat out refusal 'under any circumstances'..the rep quite quickly and clearly stated that if the player simply send in an email request he would get the transcript and that she would notify the manger to do it promptly and have his name put on the top of the to-do list. Sending an email is hardly a 'long-winded' procedure; the amount of time the OP spent complaining about it could have been spent to simply send the damn request

 

[skyestar40]

I speak with my VIP manager all the time via his email for offers requests and promotions
Who says they don't have phone numbers?
Phone - Toll Free Numbers:
Canada: 1-866-878-0294
United Kingdom: 0-808-120-3629

Australia and asked about a year ago for a number didnt have one for me so ask for a call back and was told no.have you tried to call this number its allway bissy, leave your number and we will call back.

 

[dionysus]

All the time that you've posted here and followed the thread, have you actually sent an email as requested asking for a chat transcript?
you can try [email protected] as well as CCing [email protected]

By the way, I logged on and opened livechat to test whether cutting and pasting works (glad I did, found $15 lol)
As you can see, it works just fine:

You are now chatting with Maya
--------------------------------------------------------------------------------


Maya: Hi! Welcome to GoWild

Maya: It is lovely to have you with us, James

Maya: How are you today?

Me: good morning maya; I just logged on and found $15 (how wonderful). What is that from kindly?

Maya: I will take a look into your account, James, and I will come back in just a moment

Me: ty

Maya: This is a special gift from the affiliate from which your registered on our casino and that was issued this morning :

Maya:

Me: that's very kind

Me: thank you for your time Maya

Maya: It was all my pleasure, James

Maya: I hope you will enjoy a lot your gift

Me: thank you, have a great day

Maya: I wish you the best of luck

Maya: Thank you very much, I wish you a wonderful Wild day

Me:

 

[skyestar40]

All the time that you've posted here and followed the thread, have you actually sent an email as requested asking for a chat transcript?
you can try [email protected] as well as CCing [email protected]

By the way, I logged on and opened livechat to test whether cutting and pasting works (glad I did, found $15 lol)
As you can see, it works just fine:

You are now chatting with Maya
--------------------------------------------------------------------------------


Maya: Hi! Welcome to GoWild

Maya: It is lovely to have you with us, James

Maya: How are you today?

Me: good morning maya; I just logged on and found $15 (how wonderful). What is that from kindly?

Maya: I will take a look into your account, James, and I will come back in just a moment

Me: ty

Maya: This is a special gift from the affiliate from which your registered on our casino and that was issued this morning :

Maya:

Me: that's very kind

Me: thank you for your time Maya

Maya: It was all my pleasure, James

Maya: I hope you will enjoy a lot your gift

Me: thank you, have a great day

Maya: I wish you the best of luck

Maya: Thank you very much, I wish you a wonderful Wild day

Me:

Well would you like to try it on my pc.

 

[dionysus]

No, but then, it appears to be a problem with YOUR pc and nothing to do with Gowild; hence her suggestion you email your manager

 

[skyestar40]

Just got this.Wonder if the manager got in the poop for this,lol there was no manager at all involved in this chat with Gowild.





Thank you for your last email and for the feedback as well.

I do regret hearing about all this and I had a very strong word with every party involved in it. This is the last thing I want to hear about any of the members that are part of the VIP group in GoWild.

I'm very sure when saying that this kinds of situations will not repeat ever again in the future and I would like to be the one making the first step in reconciling our relationship.

I reserved 40 free spins on Riviera Riches for you and you can easily claim them with live chat whenever you want.

Also, whenever you have any questions or requests, don't hesitate to drop me an email and I'll do my best to have an answer as quick as possible.

Looking forward to hearing from you soon

 

[dionysus]

Doubtful, since there never appeared to be a manager involved until now, probably just a senior clerk , supervisor or floor manager; and they now graciously gave you free spins. CSRs aren't gods; they're clerks and don't know everything, sometimes all they can do is help and try their best. As you can see, the situation was rectified in a timely manner and they compensated you for it

 

[skyestar40]

No, but then, it appears to be a problem with YOUR pc and nothing to do with Gowild; hence her suggestion you email your manager

Funny happens to my mum but she said go to the banking and use chat there its the only way for her to copy and past.And if i ask for it to be sent to my email even if i just didnt know how to copy and paste,as a vip member thay should of said you sure no prob.Dont you think?????????

 

[dionysus]

I'm still not sure what your grief is. Your manager got back to you, apologized and gifted you; what more do you want?

 

[skyestar40]

Doubtful, since there never appeared to be a manager involved until now, probably just a senior clerk , supervisor or floor manager; and they now graciously gave you free spins. CSRs aren't gods; they're clerks and don't know everything, sometimes all they can do is help and try their best. As you can see, the situation was rectified in a timely manner and they compensated you for it

No not good enought, would you like me to send you all the chats,that i ask for and got from them to my email ,about flush withdrawl,bonuses,withdrawl on free spins,its bad.And now thay have pushed a person that might get upset at the time but is verry forgiving.Not no more.I will spend my money on 32Red casinos.as for the past year that where i spend it most,great support great bonuses,great casino.And fastest withdrawl.

 

[dionysus]

Bet you'll take the free spins though Perhaps it's better you deposit elsewhere; perhaps someone will bend so far backwards for you, you'll finally be happy.

 

[skyestar40]

Well i copyed this and pasted it ok at 32Red (lol my pc)
And it was sent to my email in 30 sec.

You are now chatting with rep
--------------------------------------------------------------------------------

rep: Hi, Welcome to the casino, how can I help?
Me: Hi Phi can you tel me if dash is another of your casinos please
repl: it is yes
Me: o great i have been getting email from them
Me: thankPhil: 32Red, Dash casino, Golden Lounge, Nedplay.
repl: no problem
Me: o sorry could you send me a copy of this chat to my email as i have been trying to but it not working
rep: Yes of course I will. I will send it to : thank you so much have a great day
rep: And you, bye for now

 

[dionysus]

you might want to remove your email

 

[skyestar40]

Bet you'll take the free spins though Perhaps it's better you deposit elsewhere; perhaps someone will bend so far backwards for you, you'll finally be happy.

O yes i sure did played about 10 min with $88 dollars min bet 40 cents and never got a free spin the other night.same thing 99% of the time at Gowild.And i think one day soon you will get it all.

 

[dionysus]

whether you play gowild or 32red, the software is the same...microgaming is microgaming is microgaming

 

[skyestar40]

you might want to remove your email

Look up if thay are accredited,and mybe my spelling is not good but im not stuped moved it in 1 min,are u sitting here watching my every word.

 

[skyestar40]

whether you play gowild or 32red, the software is the same...microgaming is microgaming is microgaming

no no really you would not make a comment like that,o boy i just got you.

 

[dionysus]

Look, you really need to educate yourself about this. There's only ONE reason to choose one microgaming casino over another, and that's service (support, bonuses, withdraws, deposit options etc). So, if you think 32Red treats you better, then play there. But if you think one magically pays better than another, then you're deluding yourself. It's the SAME software.

 

[skyestar40]

Look, you really need to educate yourself about this. There's only ONE reason to choose one microgaming casino over another, and that's service (support, bonuses, withdraws, deposit options etc). So, if you think 32Red treats you better, then play there. But if you think one magically pays better than another, then you're deluding yourself. It's the SAME software.

Well i would think the more players the more money the casino will pay out,if its 98% of the taking then you dont need to be Einstein to work it out.
Who need to educate them self lol.

 

[dionysus]

No, nor do I need to be an Einstein to have a basic grasp of fundamental gambling and online casinos. As for following your every word, no, I happen to have several windows open. If you think more players means more money going OUT than in, you really don't have a clue how it works.