I will never deposit at Gowild again.

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I speak with my VIP manager all the time via his email for offers requests and promotions
Who says they don't have phone numbers?
Phone - Toll Free Numbers:
Canada: 1-866-878-0294
United Kingdom: 0-808-120-3629
There was no no flat out refusal 'under any circumstances'..the rep quite quickly and clearly stated that if the player simply send in an email request he would get the transcript and that she would notify the manger to do it promptly and have his name put on the top of the to-do list. Sending an email is hardly a 'long-winded' procedure; the amount of time the OP spent complaining about it could have been spent to simply send the damn request


It is more long winded than the rep doing it on the spot, which seems possible. It also means logging out of the casino, logging in to email, typing AGAIN what has already been typed, and waiting for a response. This is an overly complicated procedure for what is a very simple request. If I want my light on, I flick the switch, I do not email an electrician to call during business hours to flick it on for me. This is the kind of thing that CS reps should be able to handle on the spot, along with the routine crediting of promotion claims. It is the whole point of having front line CS.

If they have a phone, how come the OP couldn't find it, and CS couldn't give out the number?

Whilst the OP could simply have sent the request, it can also be said that the CS agent could have simply sent the transcript. Both would have achieved the same end, the ending of the heated chat session and the player getting the transcript. CS made a song and dance about "procedure" rather than spend a couple of seconds sending the transcript, itself only needed because the normal procedure had suffered some kind of technical fault.

There is a suggestion that the OP is a VIP there, not an ordinary player. If so, this only makes the service they received seem worse, as VIP service should be a notch or two above the basic levels.

There are plenty of casinos that would have sent the transcript without fuss, and credited the cashback on the spot. The OP was wise to bail from GoWild and go in search of them.
 

Tropicana50

Senior Member
webby
Joined
Jan 16, 2012
Location
England
Well i would think the more players the more money the casino will pay out,if its 98% of the taking then you dont need to be Einstein to work it out.:p
Who need to educate them self lol.:rolleyes:

Absolute rubbish. The amount spent at a certain casino has no effect on any payout percentages. You are clearly deluded if this is what gears your choice of casino..

- T
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Actually, anyone can pretty much get VIP status, much like 3Dice where you get it by depositing 50 bucks.
So perhaps the rep didn't know? I'm sure now they do. Noone ever said support is infallible (if you expect them to be your standards are WAY too high). And last I looked, they certainly made good on it. I won a 32Red credit rpize here last week. Mark sent me a pm saying he's out of office, would credit it Monday. I could have done a song and dance, or say, ok, no biggie, which I did. Ben from Nordic often is on the road and says he'll hook me up when he gets to the office. I don't expect him to pull over and phone in.
 

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
No, nor do I need to be an Einstein to have a basic grasp of fundamental gambling and online casinos. As for following your every word, no, I happen to have several windows open. If you think more players means more money going OUT than in, you really don't have a clue how it works.

ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Absolute rubbish. The amount spent at a certain casino has no effect on any payout percentages. You are clearly deluded if this is what gears your choice of casino..

- T

LOL, except to say, the longer you stay and play the better and quicker your chances of losing ;)
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.

Good Lord, you really believe it works that way? You may NEVER see the 98%, 32Red or otherwise. The 98% isn't PER PLAYER, it's over the multitudes. One player may win a whopping %120 return, and you the 80%
 

Tropicana50

Senior Member
webby
Joined
Jan 16, 2012
Location
England
ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.

Every spin has its own unique set of odds. The payout is not based on prior outcomes of how much is put in the following day/week/month from your deposits or that of other players. Playing at a Casino that has more players or deposits has zero impact on your own personal odds.

- T
 

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
Actually, anyone can pretty much get VIP status, much like 3Dice where you get it by depositing 50 bucks.
So perhaps the rep didn't know? I'm sure now they do. Noone ever said support is infallible (if you expect them to be your standards are WAY too high). And last I looked, they certainly made good on it. I won a 32Red credit rpize here last week. Mark sent me a pm saying he's out of office, would credit it Monday. I could have done a song and dance, or say, ok, no biggie, which I did. Ben from Nordic often is on the road and says he'll hook me up when he gets to the office. I don't expect him to pull over and phone in.


What; please just go away with the comments go pick on someone elce.was i haveing a go on here about the bonus,my spelling is bad but what can i say.IT WAS ABOUT LIVE CHAT.and as for vip a casino that gives it like that i would not play at.:p:p:p:
 

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
When they hire you as a moderator you can dictate what I say. Until then, I don't answer to you. But feel free to live in blissful ignorance. I'm certain the casinos will love you for it ;)

Are u just joking with me,you are,you must be, um your not,o no thats bad.stuck for words.otflol
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I am starting to think we haven't been told the whole truth about their little "incident" a while back where their main support centre was raided by police after an ex employee made claims they were conducting illegal gambling from the premises. Go Wild claimed things were quickly returned to normal, and that they had no case to answer, it was all "sour grapes" from a disgruntled ex employee.

It seems things were NEVER back to normal. The 32Red like CS has gone, and been replaced by some second rate lot. Given that they have no case to answer, how come they have not got the original support centre up and running again, bringing back these quality employees they had working there?

It suggests there is something missing, and that they are not sure whether they will end up getting busted for whatever they are up to, but this time managed to fool the investigators that there had been no wrongdoing.

They could have bailed completely to a new location, having to bring on new CS staff who would not be of the same quality as the old. They may even have done a quiet sale to new owners, who don't have the same attitudes and policies of the old, which has lead to a poorer experience for players.

It seems the new lot are not up to scratch, and keep messing up. This causes irate players to complain, sometimes in public. There have been a number of threads started because Go Wild have done (or not done) something that they used to excel at when based in their old offices, which I believe were in Croatia.

You're so far off the reservation here vinyl I scarcely know where to begin.......so I won't, because you won't acknowledge it even if I do.

I will say that connecting a chat session where a player can't follow a simple instruction, and where the CSR addressed everything politely and professionally, to the raid on gowild's Croatian offices some time ago is...well it just smacks of dredging the bottom of the barrel to find a reason to be contrary and blame the casino/s yet again. I can see absolutely NO evidence of ANY connection whatsoever.....you obviously know something that everyone else doesn't.

Your assessment is pure conjecture based on absolutely nothing.

In regards to the email saying "contact your host".......in my experience, a "host" refers to a VIP host, and since it is a VIP email, then its obvious that is what they meant. Live chat staff aren't normally referred to as hosts. It is clear that the CSR did NOT have the authority to credit cashbacks etc. The OP refused to accept this, so made a huge issue out of a non-issue regarding the chat log. It should be freely available, but it obviously isn't....and given the OP revealed they have used chat many times previously they would KNOW this.

Skyestar...your spelling isn't that bad. Hang around here longer and you'll see what I mean. Don't let it stop you posting.

In this case, IMO you were and are being unreasonable, and it is unrelated to how you spell.

I would also spend some time reading up here about RTP and how it works, as it is clear that you don't understand it....which is cool, as long as you're willing to learn. I didn't really understand it when I first joined either.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I speak with my VIP manager all the time via his email for offers requests and promotions
Who says they don't have phone numbers?
Phone - Toll Free Numbers:
Canada: 1-866-878-0294
United Kingdom: 0-808-120-3629
There was no no flat out refusal 'under any circumstances'..the rep quite quickly and clearly stated that if the player simply send in an email request he would get the transcript and that she would notify the manger to do it promptly and have his name put on the top of the to-do list. Sending an email is hardly a 'long-winded' procedure; the amount of time the OP spent complaining about it could have been spent to simply send the damn request

Don't waste your time mate.

You'll never win an argument with someone that makes stuff up. If you successfully prove a point you'll be bombarded with some other angle that makes even less sense. A really good discussion/debate involves concession and acknowledgement when the other party is right....I don't understand why some obviously see admitting errors or misjudgments as a sign of mental or personal weakness......it is so the opposite. IMO such attitudes are a result of a superiority complex I.e. the "nobody knows better than me because I'm the smartest" attitude. (General comments not directed at anyone one person BTW)

I agree with everything you have posted in this thread.....you've saved me some typing time LOL.

It's sad that the OP is being so belligerent and "laughing" at your attempts to explain that their understanding of how casinos work is totally wrong. You've kept your composure very well. In my experience, people like this never listen and hence never learn.......the former is clearly evident from the chat logs, and the latter from this thread.

The OP can try and sell it as something else, and at least one has taken the bait and bought it, but it really is all about them not getting their bonus right there and then. It was never refused.....neither was the chat log request.

P.S. If you want some background on the OP's relationship with gowild, check out their last few posts before this thread started. 9 months ago they were calling for them to be rogued.
 
Last edited:

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
You're so far off the reservation here vinyl I scarcely know where to begin.......so I won't, because you won't acknowledge it even if I do.

I will say that connecting a chat session where a player can't follow a simple instruction, and where the CSR addressed everything politely and professionally, to the raid on gowild's Croatian offices some time ago is...well it just smacks of dredging the bottom of the barrel to find a reason to be contrary and blame the casino/s yet again. I can see absolutely NO evidence of ANY connection whatsoever.....you obviously know something that everyone else doesn't.

Your assessment is pure conjecture based on absolutely nothing.

In regards to the email saying "contact your host".......in my experience, a "host" refers to a VIP host, and since it is a VIP email, then its obvious that is what they meant. Live chat staff aren't normally referred to as hosts. It is clear that the CSR did NOT have the authority to credit cashbacks etc. The OP refused to accept this, so made a huge issue out of a non-issue regarding the chat log. It should be freely available, but it obviously isn't....and given the OP revealed they have used chat many times previously they would KNOW this.

Skyestar...your spelling isn't that bad. Hang around here longer and you'll see what I mean. Don't let it stop you posting.

In this case, IMO you were and are being unreasonable, and it is unrelated to how you spell.

I would also spend some time reading up here about RTP and how it works, as it is clear that you don't understand it....which is cool, as long as you're willing to learn. I didn't really understand it when I first joined either.


And if i were you i would read the vent,it was not about the bonus it was the fact i could not copy and paste the chat,and for me to i need to send a email to a manager so he just might send it, no way will play the game with the host i know there was not a manager saying no,and i wonted the chat to send to my vip manager ,so please look at the vent, look at the chat and you can see that i was asking to speek to a manager 3 different ones,to be told no manager was in ( but sill the manager( that was not there) said no to sending the chat),if you all feal this is to much to ask a casino that great but i am a manager and would send you it no prob,so it upto you ify you deposit there.i will not ,thank you all for just letting me get of steem with a casinio that i kepet giving chancers for 2 years.
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
And if i were you i would read the vent,it was not about the bonus it was the fact i could not copy and paste the chat,and for me to i need to send a email to a manager so he just might send it, no way will play the game with the host i know there was not a manager saying no,and i wonted the chat to send to my vip manager ,so please look at the vent, look at the chat and you can see that i was asking to speek to a manager 3 different ones,to be told no manager was in ( but sill the manager( that was not there) said no to sending the chat),if you all feal this is to much to ask a casino that great but i am a manager and would send you it no prob,so it upto you ify you deposit there.i will not ,thank you all for just letting me get of steem with a casinio that i kepet giving chancers for 2 years.

I guarantee you every online casino on this planet is keeping records of all chat logs at least back to a point. Even if you can't manage to copy the chat log yourself an email to the casino will likely find it's way to someone who's capable of sending you a copy of yours.

Now if I emailed and asked for a copy of my chat logs and was refused I would certainly have a problem with that although I'm not sure exactly what purpose having the chat log would serve. If you asked for a cash back bonus on your deposit and the support rep on duty told you that you had to wait, having a copy of that instruction mailed to you wouldn't change the fact that you have to wait.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Isn't it also so that people from Australia is ahead in time with 6-12 hours from the casinos daytime? That probably means that whatever you want from a casino with managers working daytime, just will have to wait a little longer.
I don't know if you have thought of that skyestar? 5pm for you maybe is in the middle of the night for them:)
 

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
Isn't it also so that people from Australia is ahead in time with 6-12 hours from the casinos daytime? That probably means that whatever you want from a casino with managers working daytime, just will have to wait a little longer.
I don't know if you have thought of that skyestar? 5pm for you maybe is in the middle of the night for them:)

That why i asked in the chat what time it was,and yes sometime casinos send me emails for deposits bonuses that last for happy hour at 10pm are later at night.My bank is closed then.And it was 7 am there and just wonted the chat to ask my vip manager why he did not tell me he needed to add the bonus.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
That why i asked in the chat what time it was,and yes sometime casinos send me emails for deposits bonuses that last for happy hour at 10pm are later at night.My bank is closed then


That's why you either purchase a pre-paid CC or use an online wallet; then you can deposit anytime you want
 

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
That why i asked in the chat what time it was,and yes sometime casinos send me emails for deposits bonuses that last for happy hour at 10pm are later at night.My bank is closed then


That's why you either purchase a pre-paid CC or use an online wallet; then you can deposit anytime you want

yes most time i have a ukash but smart casinos get in fast with there pro,and i deposit there,they get my money for being smarter.Just the way it works.:D:D
 

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
A casino is less smart because their happy hour doesn't coincide with yours ?

Well if you had a casino and a lot of players in Australia,would you think it smart to send there email off ore have there bonuses in the casino asap in the morning.Really think about it and tell me what would you do.and wouldent you make 2 happy hours so some are not sleeping.If you add the bonuses just after midnight it would be about 7 to 9 am here,yes i think that is smart.:rolleyes:

Mybe we could ask a good casino why there bonuses go in early,i think they know what to do.what do u think.:rolleyes:
 

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
Well, since you're asking, I think you expect too much and that no matter where you go you're going to be disappointed when you realize no casino is going to revolve and tailor their bonuses specifically around you...since you asked ;)

Not around me its for all players that have a time difference and casinos allready do it,as they have research the casinos well and work out the best way to help all.so please where do you think i wonted a casino to do it just for me,please paste it were i said that....since you asked lol,now you just sound so petty.
 

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
Well if you had a casino and a lot of players in Australia,would you think it smart to send there email off ore have there bonuses in the casino asap in the morning.Really think about it and tell me what would you do.and wouldent you make 2 happy hours so some are not sleeping.If you add the bonuses just after midnight it would be about 7 to 9 am here,yes i think that is smart.:rolleyes:

Mybe we could ask a good casino why there bonuses go in early,i think they know what to do.what do u think.:rolleyes:

o this one lol so so .........
 

skyestar40

Dormant Account
Joined
Sep 14, 2009
Location
australia
Ok can i ask all casinos,Would i need to send a email to ask for a copy of my chat.would you first say no then after 5 to 10 min ask me for a email,ore can your live chat send a copy.32 red you dont need to ancer this as it was giving to me when asked with a bit :):thumbsup:
 

Users who are viewing this thread

Top