I will never deposit at Gowild again.

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
Well i copyed this and pasted it ok at 32Red (lol my pc)
And it was sent to my email in 30 sec.

You are now chatting with rep
--------------------------------------------------------------------------------

rep: Hi, Welcome to the casino, how can I help?
Me: Hi Phi can you tel me if dash is another of your casinos please
repl: it is yes
Me: o great i have been getting email from them
Me: thankPhil: 32Red, Dash casino, Golden Lounge, Nedplay.
repl: no problem
Me: o sorry could you send me a copy of this chat to my email as i have been trying to but it not working
rep: Yes of course I will. I will send it to : thank you so much have a great day :)
rep: And you, bye for now :)
 

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
Bet you'll take the free spins though :rolleyes: Perhaps it's better you deposit elsewhere; perhaps someone will bend so far backwards for you, you'll finally be happy.

O yes i sure did played about 10 min with $88 dollars min bet 40 cents and never got a free spin the other night.same thing 99% of the time at Gowild.And i think one day soon you will get it all.:rolleyes:
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Look, you really need to educate yourself about this. There's only ONE reason to choose one microgaming casino over another, and that's service (support, bonuses, withdraws, deposit options etc). So, if you think 32Red treats you better, then play there. But if you think one magically pays better than another, then you're deluding yourself. It's the SAME software.
 

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
Look, you really need to educate yourself about this. There's only ONE reason to choose one microgaming casino over another, and that's service (support, bonuses, withdraws, deposit options etc). So, if you think 32Red treats you better, then play there. But if you think one magically pays better than another, then you're deluding yourself. It's the SAME software.

Well i would think the more players the more money the casino will pay out,if its 98% of the taking then you dont need to be Einstein to work it out.:p
Who need to educate them self lol.:rolleyes:
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
No, nor do I need to be an Einstein to have a basic grasp of fundamental gambling and online casinos. As for following your every word, no, I happen to have several windows open. If you think more players means more money going OUT than in, you really don't have a clue how it works.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I speak with my VIP manager all the time via his email for offers requests and promotions
Who says they don't have phone numbers?
Phone - Toll Free Numbers:
Canada: 1-866-878-0294
United Kingdom: 0-808-120-3629
There was no no flat out refusal 'under any circumstances'..the rep quite quickly and clearly stated that if the player simply send in an email request he would get the transcript and that she would notify the manger to do it promptly and have his name put on the top of the to-do list. Sending an email is hardly a 'long-winded' procedure; the amount of time the OP spent complaining about it could have been spent to simply send the damn request


It is more long winded than the rep doing it on the spot, which seems possible. It also means logging out of the casino, logging in to email, typing AGAIN what has already been typed, and waiting for a response. This is an overly complicated procedure for what is a very simple request. If I want my light on, I flick the switch, I do not email an electrician to call during business hours to flick it on for me. This is the kind of thing that CS reps should be able to handle on the spot, along with the routine crediting of promotion claims. It is the whole point of having front line CS.

If they have a phone, how come the OP couldn't find it, and CS couldn't give out the number?

Whilst the OP could simply have sent the request, it can also be said that the CS agent could have simply sent the transcript. Both would have achieved the same end, the ending of the heated chat session and the player getting the transcript. CS made a song and dance about "procedure" rather than spend a couple of seconds sending the transcript, itself only needed because the normal procedure had suffered some kind of technical fault.

There is a suggestion that the OP is a VIP there, not an ordinary player. If so, this only makes the service they received seem worse, as VIP service should be a notch or two above the basic levels.

There are plenty of casinos that would have sent the transcript without fuss, and credited the cashback on the spot. The OP was wise to bail from GoWild and go in search of them.
 

Tropicana50

Senior Member
webby
Joined
Jan 16, 2012
Location
England
Well i would think the more players the more money the casino will pay out,if its 98% of the taking then you dont need to be Einstein to work it out.:p
Who need to educate them self lol.:rolleyes:

Absolute rubbish. The amount spent at a certain casino has no effect on any payout percentages. You are clearly deluded if this is what gears your choice of casino..

- T
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Actually, anyone can pretty much get VIP status, much like 3Dice where you get it by depositing 50 bucks.
So perhaps the rep didn't know? I'm sure now they do. Noone ever said support is infallible (if you expect them to be your standards are WAY too high). And last I looked, they certainly made good on it. I won a 32Red credit rpize here last week. Mark sent me a pm saying he's out of office, would credit it Monday. I could have done a song and dance, or say, ok, no biggie, which I did. Ben from Nordic often is on the road and says he'll hook me up when he gets to the office. I don't expect him to pull over and phone in.
 

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
No, nor do I need to be an Einstein to have a basic grasp of fundamental gambling and online casinos. As for following your every word, no, I happen to have several windows open. If you think more players means more money going OUT than in, you really don't have a clue how it works.

ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Absolute rubbish. The amount spent at a certain casino has no effect on any payout percentages. You are clearly deluded if this is what gears your choice of casino..

- T

LOL, except to say, the longer you stay and play the better and quicker your chances of losing ;)
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.

Good Lord, you really believe it works that way? You may NEVER see the 98%, 32Red or otherwise. The 98% isn't PER PLAYER, it's over the multitudes. One player may win a whopping %120 return, and you the 80%
 

Tropicana50

Senior Member
webby
Joined
Jan 16, 2012
Location
England
ok so if 32red get $10,000 a day and pay out 98% thats $9,800 if Gowild get $100 a day that $98,yes not so many people depositing at Gowild but rather have a shot at the $9800 than $98.so please tell me in your words how it works.Would love you to share.And it tell you also the casinos avarage pay out for that casino.last time i looked mc were different.

Every spin has its own unique set of odds. The payout is not based on prior outcomes of how much is put in the following day/week/month from your deposits or that of other players. Playing at a Casino that has more players or deposits has zero impact on your own personal odds.

- T
 

skyestar40

Newbie member
Joined
Sep 14, 2009
Location
australia
Actually, anyone can pretty much get VIP status, much like 3Dice where you get it by depositing 50 bucks.
So perhaps the rep didn't know? I'm sure now they do. Noone ever said support is infallible (if you expect them to be your standards are WAY too high). And last I looked, they certainly made good on it. I won a 32Red credit rpize here last week. Mark sent me a pm saying he's out of office, would credit it Monday. I could have done a song and dance, or say, ok, no biggie, which I did. Ben from Nordic often is on the road and says he'll hook me up when he gets to the office. I don't expect him to pull over and phone in.


What; please just go away with the comments go pick on someone elce.was i haveing a go on here about the bonus,my spelling is bad but what can i say.IT WAS ABOUT LIVE CHAT.and as for vip a casino that gives it like that i would not play at.:p:p:p:
 
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