I will never deposit at Gowild again.

[skyestar40]

Need to vent.I have had alot of bad thing happen at Gowild and keep giving them chances,well this is the last one.I can never copy and paste at this casino,so this is me asking for a copy of my chat.Asked at 7.10 begged for 33 min to get this chat.And what manager would say this.

Gowild: I have requested that we send you a copy of your chat but regretfully the duty manager has not authorised me




2012/09/24 07:10:27 GMT
Player: 7 HOURS
2012/09/24 07:10:49 GMT
Player: can u send this chat to me please
2012/09/24 07:11:44 GMT
rep: Please feel free to copy this chat Debra
2012/09/24 07:11:59 GMT
Player: did that wont work
2012/09/24 07:12:13 GMT
Player: why do u think i ask u to send it
2012/09/24 07:13:56 GMT
rep: Can you select the chat text or may I please ask, do you receive an error when trying to select the whole text?
2012/09/24 07:14:24 GMT
Player: it just wont work never has for this casino
2012/09/24 07:14:50 GMT
Player: so can u please send it to me please please please
2012/09/24 07:16:11 GMT
rep: From our side everything seems to be working perfectly
2012/09/24 07:16:25 GMT
Player: will it NOT HERE
2012/09/24 07:16:34 GMT
Player: 'AND WILL BE POSTING IT
2012/09/24 07:16:42 GMT
rep: I would kindly ask you to select the whole text then you can copy the copy the paste with the shortcut CTRL + C
2012/09/24 07:16:51 GMT
Player: SO PLEASE CAN U SEND THE CHAT PLEASE
2012/09/24 07:17:16 GMT
Player: i know how to copy and past
2012/09/24 07:17:20 GMT
rep: Afterwards I will kindly ask you to open a notepag text and paste the conversation there by using the shortcut CTRL + V
2012/09/24 07:17:23 GMT
Player: it wont work
2012/09/24 07:17:41 GMT
Player: i have not working
2012/09/24 07:18:29 GMT
Player: can ju send the chat to my email please
2012/09/24 07:20:17 GMT
rop: Hi again Deborah
2012/09/24 07:20:32 GMT
Player: is it to much to ask for u to send the chat
2012/09/24 07:20:45 GMT
rep: I have requested that we send you a copy of your chat but regretfully the duty manager has not authorised me.
2012/09/24 07:20:53 GMT
rep: Sorry about that.
2012/09/24 07:21:13 GMT
Player: and why because of casino meister
2012/09/24 07:22:05 GMT
rep: However, what I will do is request that your VIP manager places your name at the top of his list for when he credits cash back later today.
2012/09/24 07:22:13 GMT
Player: i am asking for the chat and he said no,what is that
2012/09/24 07:22:30 GMT
rep: Sorry, I am not following your point here.
2012/09/24 07:22:42 GMT
Player: no i will have this open till i can get the chatr
2012/09/24 07:22:50 GMT
rep: you have a copy of the chat. You only need to copy and paste it into a word document.
2012/09/24 07:22:57 GMT
Player: soi glad he said no to sending it
2012/09/24 07:23:07 GMT
Player: look great for your casino
2012/09/24 07:23:19 GMT
rep: As I stated, the cashbacks will be processed later today.
2012/09/24 07:23:39 GMT
Player: i have tryed it wont work do u understand what i an saying
2012/09/24 07:23:54 GMT
rep: It is a process that involves other departments but I will ensure you are placed at the front of the list.
2012/09/24 07:24:33 GMT
Player: so press copy done then press past not working
2012/09/24 07:24:35 GMT
rep: I hope this satisfies you. Regretfully i am unable to place the cashback in your account myself.
2012/09/24 07:24:55 GMT
Player: no i would like a copy fo this chat please
2012/09/24 07:25:25 GMT
rep: You could try using Ctrl C for copying the text after you have highlighted it.
2012/09/24 07:25:33 GMT
Player: your casino can not say no for me to have a copy
2012/09/24 07:25:41 GMT
Player: i have
2012/09/24 07:25:46 GMT
rep: Then once you have open up a Word document you can paste using Ctrl V.
2012/09/24 07:25:59 GMT
Player: tryed not working
2012/09/24 07:26:07 GMT
Player: do u understand
2012/09/24 07:27:28 GMT
rep: Yes, I understand and I really would like to help you further.
2012/09/24 07:28:35 GMT
rep: Let me ask the duty manager again if he can make an acception on this occasion. Can I ask you to bear with me a moment whilst I try again?
2012/09/24 07:28:40 GMT
Player: so why wont u just send me a copy
2012/09/24 07:29:21 GMT
rep: I have good news for you.
2012/09/24 07:30:01 GMT
rep: What the duty manager has agreed to is that if you send an email request via email, he will respond instantly with the transcript.
2012/09/24 07:30:20 GMT
rep: support@gowildcasino.com
2012/09/24 07:30:30 GMT
Player: no i ask for a copy of this chat
2012/09/24 07:30:40 GMT
Player: what is going on
2012/09/24 07:30:41 GMT
rep: He needs a written request before sending.
2012/09/24 07:31:02 GMT
Player: this is wrighting
2012/09/24 07:31:18 GMT
Player: can i have the chat please mr manager
2012/09/24 07:31:50 GMT
rep: I am doing my utmost for you, and the duty manager has made a concession but has stipulated the request must be sent via email.
2012/09/24 07:32:01 GMT
Player: keep it up this looks great
2012/09/24 07:32:13 GMT
rep: You need only write a few words for your request and he will respond instantly.
2012/09/24 07:32:21 GMT
Player: he has got the request here
2012/09/24 07:32:31 GMT
Player: no not doing it
2012/09/24 07:32:59 GMT
Player: would like a gopy for my chat please as it wont work my end please
2012/09/24 07:33:34 GMT
Player: Dearn GoWild can i have a copy off this chat please
2012/09/24 07:34:12 GMT
Player: as i have tryed 5 time to get a gopy this end but its not working
2012/09/24 07:34:27 GMT
Player: thank you so much for your undrestanding
2012/09/24 07:34:52 GMT
Player: and being so kind to your vip custmars
2012/09/24 07:35:15 GMT
rep: I would kindly ask you to send an e-mail at support@gowildcasino.com regarding your request and my colleagues will send you the chat transcript that you requested
2012/09/24 07:35:47 GMT
Player: no i have asked u for a copy and have ask befor and got it no prob
2012/09/24 07:36:10 GMT
Player: i dont need to send a email for this
2012/09/24 07:36:38 GMT
Player: i would kindly ask you for a copy of this chat please
2012/09/24 07:38:29 GMT
rep: Please note that this is a standard procedure and once you would have sent your request via e-mail my colleagues will answer to it as soon as possible
2012/09/24 07:39:01 GMT
Player: no it not like that i have asked lots of time for a copy
2012/09/24 07:39:18 GMT
Player: so why are u giving me a hard time
2012/09/24 07:39:40 GMT
Player: im not playing your games
2012/09/24 07:40:50 GMT
Player: i have a job and i do it well and am proud of it as i like people to come back
2012/09/24 07:41:02 GMT
Player: ,it keep me in a job
2012/09/24 07:41:13 GMT
Player: so i am nice to them
2012/09/24 07:43:08 GMT
rep: I have just spoken to my supervisor and you will be receiving the chat transcript in a few moments
2012/09/24 07:43:33 GMT
Player: o how nice just 50 min asking for it

 

[Nifty29]

You probably don't want to hear this, but IMO it is you that is being unreasonable in this chat.

It appears you asked for your cashback, the rep said the VIP manager wasn't in yet and that it would be credited later. She even emailed the VIP manager asking for you to be credited first.

However, you refused to accept that you had to wait, and made a big stink about not being sent your chat log, EVEN though the rep asked you several times to email your request.

No wonder CSR's get annoyed at times when they have to deal with rubbish like this.

If I were the casino i would close your account.

 

[Tirilej]

My only thought was why they couldn't just sent her the chat? That's no big deal is it?
If she says it doesn't work to copy then it's just to send it. I would be angry myself, but would probably have given up after asking twice

 

[KasinoKing]

I have to agree with Nifty here.
I do totally understand how frustrating it can be when you don't get a simple answer immediately - and us gamblers are general impatient by nature!

Not sure if this will work at Go Wild, but next time, try this:
Click anywhere inside the chat window.
Hold down "Ctrl" and press "A" - this should highlight everything inside the window.
Hold down "Ctrl" and press "C" - this copies the highlighted section to your clipboard.
Open Word (or any other suitable application)
Hold down "Ctrl" and press "V" - this should paste all the highlighted text.

I have used the above method many times, when highlighting & copying using only the mouse does not work.

KK

 

[vinylweatherman]

I fail to see why the CS rep had to wind an already irate customer up even further by patronising him by telling him the detailed procedure that he already knows doesn't work rather than simply sending him a copy of the chat and ending "have a good day".

It seems there is a policy of refusing requests for chat transcripts, shown by the supervisor blocking the CS from doing the simple step of sending it. He then relents under pressure, but then gives out a few hoops that the player needs to jump through, rather than saying the CS rep can go ahead and send it. I assume that the CS rep is perfectly capable of doing this from the reply, yet is blocked from doing so by the supervisor, who must be working from company policy.

It seems an attempt to prevent chat discussions being made into a written record in case the CS rep gives the wrong answer, and the player then falls foul of the terms.

They know they can't stop players taking their own copy from their screens, so will happily tell them the usual procedure, except that in this case it does not work, and given that this seems specific to this casino, is something that has been designed into the chat interface. It is likely to be something along the lines of the HTML "no right click" script sometimes used to prevent visitors from taking copies of images from a webpage, but it should also work to disable any function that is activated by the right mouse button, hence the "no right click" name given to this family of scripts. Highlighting still works, as this is a left mouse button function, and CTRL C would then work as this is not a mouse function at all, needing a different script to have it disabled.

Chat sessions often have an "email me the transcript" function built in, seen at the end whilst the chat window is broken.

If GoWild have nothing to hide, why are they making it difficult for players to get a transcript of a chat session, going as far as they can without overtly saying it is not permitted to have the transcript.


Use of an alternate browser may work here, as the "no right click" script only works on certain browsers, as each browser needs different variants, and a general script just covers as many bases as needed. The one I have just coveres Internet Explorer, and the Mozilla based browsers such as Firefox. It probably doesn't work on Chrome, although I have never tested this.

 

[skyestar40]

You probably don't want to hear this, but IMO it is you that is being unreasonable in this chat.

It appears you asked for your cashback, the rep said the VIP manager wasn't in yet and that it would be credited later. She even emailed the VIP manager asking for you to be credited first.

However, you refused to accept that you had to wait, and made a big stink about not being sent your chat log, EVEN though the rep asked you several times to email your request.

No wonder CSR's get annoyed at times when they have to deal with rubbish like this.

If I were the casino i would close your account.

No, Im the one that closed my account,and can you tell me in this email where it said i had to wate on my vip manager.

Hello Debra,


Join the VIP Sunday Bonus Giveaway!

Claim this awesome 75% bonus up to 75 casino credits on your
next two deposits of 50 or more, available until today,
September 23rd, 23:59 GMT.

That’s not all! Tomorrow, September 24th, I’ll add 25% cash back
up to 40 casino credits to your account, if you don’t accomplish
any winnings after claiming this promotion.

Contact our live hosts to claim this offer; it’s too good
to be missed.

So i contacted live host at 5 pm my time when was told it would be in my account by live chat first thing in the morning.
But asking for a copy of the chat to be told no.(great casino)And would loved to post the 6 chats about a flush withdrawl that took 4 day to flush.
And rude thay were to me.

 

[chuchu59]

I couldnt make much sense of the opening post but I shall make a wild guess (no pun intended). Like Nifty said, the OP saeems to be asking for the cashback to be credited immediately and even seemed to force the casino into submission by mentioning casinomeister. The casino should simply have sent him/her the chat and be finished with that. What's the point in making it so difficult for a player to have a copy of the chat? Both player and casino seem to be wrong here and this confrontation is IMO totally unnecessary.

 

[Borgie]

And rude thay were to me.[/QUOTE]

Sorry OP I should not derail but it just sounds like something Yoda would say

 

[skyestar40]

My only thought was why they couldn't just sent her the chat? That's no big deal is it?
If she says it doesn't work to copy then it's just to send it. I would be angry myself, but would probably have given up after asking twice

And rude thay were to me.

Sorry OP I should not derail but it just sounds like something Yoda would say [/QUOTE]

So sorry that i have to change my wording because of my spelling.Please dont make fun of it as this is why i dont post much.

 

[chuchu59]

And rude thay were to me.

Sorry OP I should not derail but it just sounds like something Yoda would say [/QUOTE]

Were they rude only when you requested a bonus? I recall they were more stupid than rude when they stated one was welcome to play any games with his/her own deposit. So much for stating the obvious.

 

[vinylweatherman]

I couldnt make much sense of the opening post but I shall make a wild guess (no pun intended). Like Nifty said, the OP saeems to be asking for the cashback to be credited immediately and even seemed to force the casino into submission by mentioning casinomeister. The casino should simply have sent him/her the chat and be finished with that. What's the point in making it so difficult for a player to have a copy of the chat? Both player and casino seem to be wrong here and this confrontation is IMO totally unnecessary.

So, what's the problem with that - she is simply expecting what has been promised.

Join the VIP Sunday Bonus Giveaway!

Claim this awesome 75% bonus up to 75 casino credits on your
next two deposits of 50 or more, available until today,
September 23rd, 23:59 GMT.

That’s not all! Tomorrow, September 24th, I’ll add 25% cash back
up to 40 casino credits to your account, if you don’t accomplish
any winnings after claiming this promotion.

Contact our live hosts to claim this offer; it’s too good
to be missed.

It seems the casino got it wrong, and the live hosts are NOT able to deal with the claims, but have to refer them up the chain which keeps to "office hours". Even without the argument over the chat transcript, this has already started to piss off the player.

The wording of the offer should have stated that the cashback is only credited by the management, and only when the office opens on Monday. The argument over the chat transcript should never have happened, the CS should have been allowed to just send it on request, which in this case would have killed this argument stone dead.

Now, it has been allowed to fester such that the OP closes the account, and now brings up a previous problem of incompetence over a withdrawal that took 4 days to flush, which is not really flushing at all, as this took LONGER than the usual timeframe for a non flushed withdrawal. I presume the chat logs in that case just show promises being given, and then being broken every time. This is incompetence, not something that used to be a problem with GoWild support, one that was once likened in quality to that of 32Red.

Go Wild - WHAT THE HELL HAPPENED

 

[skyestar40]

And why would you offer a bonus for the 24th then tell people to wate for hours.im in Australia it was my first chat 3.30pm next chat 5.00pm my time.
And i tried 5 times to copy the chat it would not work.Why would a casino say no to sending it,and yes i do have a attatuded with this casino because when you go to deposit thay are so nice but if there is a problem thay are so mean.That why 10 friends of mine have closed there accounts.And i have just found spell check is it ok to down load.

 

[skyestar40]

So, what's the problem with that - she is simply expecting what has been promised.



It seems the casino got it wrong, and the live hosts are NOT able to deal with the claims, but have to refer them up the chain which keeps to "office hours". Even without the argument over the chat transcript, this has already started to piss off the player.

The wording of the offer should have stated that the cashback is only credited by the management, and only when the office opens on Monday. The argument over the chat transcript should never have happened, the CS should have been allowed to just send it on request, which in this case would have killed this argument stone dead.

Now, it has been allowed to fester such that the OP closes the account, and now brings up a previous problem of incompetence over a withdrawal that took 4 days to flush, which is not really flushing at all, as this took LONGER than the usual timeframe for a non flushed withdrawal. I presume the chat logs in that case just show promises being given, and then being broken every time. This is incompetence, not something that used to be a problem with GoWild support, one that was once likened in quality to that of 32Red.

Go Wild - WHAT THE HELL HAPPENED

Thank you so much you have said what i wish i could of said,so hard when my spelling is so bad.

 

[skyestar40]

Sorry OP I should not derail but it just sounds like something Yoda would say

Were they rude only when you requested a bonus? I recall they were more stupid than rude when they stated one was welcome to play any games with his/her own deposit. So much for stating the obvious.[/QUOTE]

Now my spelling is bad but sure i said in the email about a flush withdrawl.Just stating the obvious lol.

 

[rena35]

Thank you so much you have said what i wish i could of said,so hard when my spelling is so bad.

I cant play at go wild(usa) but it seems to me,if this would have happened i would have closed my account too.

 

[dionysus]

Ok, personally, I play there a lot. As for the ctrl c/ctrl v cutting and pasting of chat..well, I save every transcript and the process works fine for me. Why the op couldn't wrap their head around it or get it to work, I've no idea. Frankly, they could have easily have taken a screenshot at the time or used a snipping tool.
Do I each and every time get what I want from a CSR? No, of course not. That's like yelling at the secretary about my cheque being late. Sometimes I have to go to my manager. Same with GoWild; if I have an issue, I email my manager who inevitably makes it right

 

[vinylweatherman]

I am starting to think we haven't been told the whole truth about their little "incident" a while back where their main support centre was raided by police after an ex employee made claims they were conducting illegal gambling from the premises. Go Wild claimed things were quickly returned to normal, and that they had no case to answer, it was all "sour grapes" from a disgruntled ex employee.

It seems things were NEVER back to normal. The 32Red like CS has gone, and been replaced by some second rate lot. Given that they have no case to answer, how come they have not got the original support centre up and running again, bringing back these quality employees they had working there?

It suggests there is something missing, and that they are not sure whether they will end up getting busted for whatever they are up to, but this time managed to fool the investigators that there had been no wrongdoing.

They could have bailed completely to a new location, having to bring on new CS staff who would not be of the same quality as the old. They may even have done a quiet sale to new owners, who don't have the same attitudes and policies of the old, which has lead to a poorer experience for players.

It seems the new lot are not up to scratch, and keep messing up. This causes irate players to complain, sometimes in public. There have been a number of threads started because Go Wild have done (or not done) something that they used to excel at when based in their old offices, which I believe were in Croatia.

 

[dionysus]

I'm not sure where here support was lacklustre. The fact the player is irate here walking in, isn't GoWild's fault. They told the client how to cut and paste, explained to them to email and request the chat. I'm sure if he had, he'd likely have gotten his transcipt. But he'd sooner get his panties in a bunch than send a simple email. Like anywhere, support does NOT always have the answers. For all we know, the CSR was NOT authorized personally to send the chat, perhaps is new, being trained and did not know how, or simply, was instructed to ask members to forward requests via email. The chat host seemed nice, attempted to resolve the issue here. I don't see any poor support going on.

 

[skyestar40]

Ok, personally, I play there a lot. As for the ctrl c/ctrl v cutting and pasting of chat..well, I save every transcript and the process works fine for me. Why the op couldn't wrap their head around it or get it to work, I've no idea. Frankly, they could have easily have taken a screenshot at the time or used a snipping tool.
Do I each and every time get what I want from a CSR? No, of course not. That's like yelling at the secretary about my cheque being late. Sometimes I have to go to my manager. Same with GoWild; if I have an issue, I email my manager who inevitably makes it right

Yes i was going to take a screen shot and then i realised it would only show what i could see,and that was about 5 lines of the chat,so not a good idear.and if my pc would not copy it and all i asked was to send it,please tell me the big deal about it.And allthough i dont spell right i am the manager of my own verry good business,and my customers are verry inportant to me.Thats why it is a good business.

 

[Tropicana50]

In future if you are unable to copy and paste just press ctrl+U (in Google Chrome) and it will bring up the source code for the current page in a new window. You can then copy the text directly from this page instead, which will not have any right click blockers attached to it. Cheers.

- T

 

[chuchu59]

Were they rude only when you requested a bonus? I recall they were more stupid than rude when they stated one was welcome to play any games with his/her own deposit. So much for stating the obvious.

Now my spelling is bad but sure i said in the email about a flush withdrawl.Just stating the obvious lol.[/QUOTE]

Sorry I didnt read that in your post. As for the 'obvious' comment it was directed at Gowild not you lol.

 

[skyestar40]

This is the start of the chat,i only said casino meister after begging for the copy of the chat.You cannot phone this casino, and asked once for them to call me and was told no.I was told a manager was not in but the manager that was not there said no to the copy lol, then said her colleagues will send it,I thought the manager wonted the email so he could sent it must of read it wrong.
[colleagues will send you the chat transcript that you]

And never said a thing first about the bonus.Just asked to speak to managers.

2012/09/24 06:51:11 GMT
rep: Hi! Welcome to GoWild
2012/09/24 06:51:27 GMT
Player: can i speak to my vip manager please
2012/09/24 06:51:29 GMT
rep: Hey Debra, how are you today?
2012/09/24 06:51:37 GMT
Player: ok thanks
2012/09/24 06:56:35 GMT
Player: would it be ok if i spoke to my vip manager please wated 5 min on line here
2012/09/24 06:57:07 GMT
rep: At the moment vip m is out of the office Debra
2012/09/24 06:57:30 GMT
Player: ok other vip manager please
2012/09/24 06:57:43 GMT
Player: vip manager
2012/09/24 06:58:37 GMT
rep: vip is not in the office for the moment
2012/09/24 06:58:57 GMT
Player: ok your manager then
2012/09/24 06:59:06 GMT
rep: However, rest assured that the vip department will handle the cashback and they will contact you via email in the shortest time possible
2012/09/24 06:59:59 GMT
Player: no its 5.00 pm here how long dose it take all others add there after midnight
2012/09/24 07:00:23 GMT
Player: and why did my mum just get hers
2012/09/24 07:02:15 GMT
rep: I understand Debra, however, please rest assured that our vip department will check everything and all of our players will be notified via e-mail
2012/09/24 07:02:36 GMT
Player: so why did mum get hers'
2012/09/24 07:07:00 GMT
rep: I am unaware of that, however I am sure that all of our players that are eligible to receive their cash-back deal will be notified in time.
2012/09/24 07:07:32 GMT
Player: in time for what
2012/09/24 07:08:18 GMT
Player: you give a pro and then take hours and hours to give it
2012/09/24 07:08:48 GMT
Player: what time is it there please
2012/09/24 07:09:18 GMT
rep: I understand how you must be feeling however the VIP Department will take care of the promotion details and the time is 07:09 AM GMT
2012/09/24 07:09:52 GMT
Player: o was told yesterday it wil be in after midinght
2012/09/24 07:10:14 GMT
Player: only 7 hours later and still not in
2012/09/24 07:10:27 GMT
Player: 7 HOURS
2012/09/24 07:10:49 GMT
Player: can u send this chat to me please
2012/09/24 07:11:44 GMT
rep: Please feel free to copy this chat Debra
2012/09/24 07:11:59 GMT
Player: did that wont work
2012/09/24 07:12:13 GMT
Player: why do u think i ask u to send it
2012/09/24 07:13:56 GMT

 

[skyestar40]

Now my spelling is bad but sure i said in the email about a flush withdrawl.Just stating the obvious lol.

Sorry I didnt read that in your post. As for the 'obvious' comment it was directed at Gowild not you lol.[/QUOTE]

so sorry and thanks.

 

[dionysus]

No offense, but really, I can understand why the managers are NOT in at 7am. Can you not say, read a book or watch TV and wait for it to come in?

 

[skyestar40]

No offense, but really, I can understand why the managers are NOT in at 7am. Can you not say, read a book or watch TV and wait for it to come in?

Funny that a manager asked for a email and said not to the copy of the chat at 7 am and i didnt bring up the bonus.