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I will never deposit at Gowild again.

Discussion in 'Online Casinos' started by skyestar40, Sep 24, 2012.

    Sep 24, 2012
  1. skyestar40

    skyestar40 Newbie member

    Occupation:
    selfenployed
    Location:
    australia
    :mad::mad::mad:


    Need to vent.I have had alot of bad thing happen at Gowild and keep giving them chances,well this is the last one.I can never copy and paste at this casino,so this is me asking for a copy of my chat.Asked at 7.10 begged for 33 min to get this chat.And what manager would say this.:mad::mad:

    Gowild: I have requested that we send you a copy of your chat but regretfully the duty manager has not authorised me




    2012/09/24 07:10:27 GMT
    Player: 7 HOURS
    2012/09/24 07:10:49 GMT
    Player: can u send this chat to me please
    2012/09/24 07:11:44 GMT
    rep: Please feel free to copy this chat Debra
    2012/09/24 07:11:59 GMT
    Player: did that wont work
    2012/09/24 07:12:13 GMT
    Player: why do u think i ask u to send it
    2012/09/24 07:13:56 GMT
    rep: Can you select the chat text or may I please ask, do you receive an error when trying to select the whole text?
    2012/09/24 07:14:24 GMT
    Player: it just wont work never has for this casino
    2012/09/24 07:14:50 GMT
    Player: so can u please send it to me please please please
    2012/09/24 07:16:11 GMT
    rep: From our side everything seems to be working perfectly
    2012/09/24 07:16:25 GMT
    Player: will it NOT HERE
    2012/09/24 07:16:34 GMT
    Player: 'AND WILL BE POSTING IT
    2012/09/24 07:16:42 GMT
    rep: I would kindly ask you to select the whole text then you can copy the copy the paste with the shortcut CTRL + C
    2012/09/24 07:16:51 GMT
    Player: SO PLEASE CAN U SEND THE CHAT PLEASE
    2012/09/24 07:17:16 GMT
    Player: i know how to copy and past
    2012/09/24 07:17:20 GMT
    rep: Afterwards I will kindly ask you to open a notepag text and paste the conversation there by using the shortcut CTRL + V
    2012/09/24 07:17:23 GMT
    Player: it wont work
    2012/09/24 07:17:41 GMT
    Player: i have not working
    2012/09/24 07:18:29 GMT
    Player: can ju send the chat to my email please
    2012/09/24 07:20:17 GMT
    rop: Hi again Deborah
    2012/09/24 07:20:32 GMT
    Player: is it to much to ask for u to send the chat
    2012/09/24 07:20:45 GMT
    rep: I have requested that we send you a copy of your chat but regretfully the duty manager has not authorised me.
    2012/09/24 07:20:53 GMT
    rep: Sorry about that.
    2012/09/24 07:21:13 GMT
    Player: and why because of casino meister
    2012/09/24 07:22:05 GMT
    rep: However, what I will do is request that your VIP manager places your name at the top of his list for when he credits cash back later today.
    2012/09/24 07:22:13 GMT
    Player: i am asking for the chat and he said no,what is that
    2012/09/24 07:22:30 GMT
    rep: Sorry, I am not following your point here.
    2012/09/24 07:22:42 GMT
    Player: no i will have this open till i can get the chatr
    2012/09/24 07:22:50 GMT
    rep: you have a copy of the chat. You only need to copy and paste it into a word document.
    2012/09/24 07:22:57 GMT
    Player: soi glad he said no to sending it
    2012/09/24 07:23:07 GMT
    Player: look great for your casino
    2012/09/24 07:23:19 GMT
    rep: As I stated, the cashbacks will be processed later today.
    2012/09/24 07:23:39 GMT
    Player: i have tryed it wont work do u understand what i an saying
    2012/09/24 07:23:54 GMT
    rep: It is a process that involves other departments but I will ensure you are placed at the front of the list.
    2012/09/24 07:24:33 GMT
    Player: so press copy done then press past not working
    2012/09/24 07:24:35 GMT
    rep: I hope this satisfies you. Regretfully i am unable to place the cashback in your account myself.
    2012/09/24 07:24:55 GMT
    Player: no i would like a copy fo this chat please
    2012/09/24 07:25:25 GMT
    rep: You could try using Ctrl C for copying the text after you have highlighted it.
    2012/09/24 07:25:33 GMT
    Player: your casino can not say no for me to have a copy
    2012/09/24 07:25:41 GMT
    Player: i have
    2012/09/24 07:25:46 GMT
    rep: Then once you have open up a Word document you can paste using Ctrl V.
    2012/09/24 07:25:59 GMT
    Player: tryed not working
    2012/09/24 07:26:07 GMT
    Player: do u understand
    2012/09/24 07:27:28 GMT
    rep: Yes, I understand and I really would like to help you further.
    2012/09/24 07:28:35 GMT
    rep: Let me ask the duty manager again if he can make an acception on this occasion. Can I ask you to bear with me a moment whilst I try again?
    2012/09/24 07:28:40 GMT
    Player: so why wont u just send me a copy
    2012/09/24 07:29:21 GMT
    rep: I have good news for you.
    2012/09/24 07:30:01 GMT
    rep: What the duty manager has agreed to is that if you send an email request via email, he will respond instantly with the transcript.
    2012/09/24 07:30:20 GMT
    rep: This email is not visible to you.
    2012/09/24 07:30:30 GMT
    Player: no i ask for a copy of this chat
    2012/09/24 07:30:40 GMT
    Player: what is going on
    2012/09/24 07:30:41 GMT
    rep: He needs a written request before sending.
    2012/09/24 07:31:02 GMT
    Player: this is wrighting
    2012/09/24 07:31:18 GMT
    Player: can i have the chat please mr manager
    2012/09/24 07:31:50 GMT
    rep: I am doing my utmost for you, and the duty manager has made a concession but has stipulated the request must be sent via email.
    2012/09/24 07:32:01 GMT
    Player: keep it up this looks great
    2012/09/24 07:32:13 GMT
    rep: You need only write a few words for your request and he will respond instantly.
    2012/09/24 07:32:21 GMT
    Player: he has got the request here
    2012/09/24 07:32:31 GMT
    Player: no not doing it
    2012/09/24 07:32:59 GMT
    Player: would like a gopy for my chat please as it wont work my end please
    2012/09/24 07:33:34 GMT
    Player: Dearn GoWild can i have a copy off this chat please
    2012/09/24 07:34:12 GMT
    Player: as i have tryed 5 time to get a gopy this end but its not working
    2012/09/24 07:34:27 GMT
    Player: thank you so much for your undrestanding
    2012/09/24 07:34:52 GMT
    Player: and being so kind to your vip custmars
    2012/09/24 07:35:15 GMT
    rep: I would kindly ask you to send an e-mail at This email is not visible to you. regarding your request and my colleagues will send you the chat transcript that you requested
    2012/09/24 07:35:47 GMT
    Player: no i have asked u for a copy and have ask befor and got it no prob
    2012/09/24 07:36:10 GMT
    Player: i dont need to send a email for this
    2012/09/24 07:36:38 GMT
    Player: i would kindly ask you for a copy of this chat please
    2012/09/24 07:38:29 GMT
    rep: Please note that this is a standard procedure and once you would have sent your request via e-mail my colleagues will answer to it as soon as possible
    2012/09/24 07:39:01 GMT
    Player: no it not like that i have asked lots of time for a copy
    2012/09/24 07:39:18 GMT
    Player: so why are u giving me a hard time
    2012/09/24 07:39:40 GMT
    Player: im not playing your games
    2012/09/24 07:40:50 GMT
    Player: i have a job and i do it well and am proud of it as i like people to come back
    2012/09/24 07:41:02 GMT
    Player: ,it keep me in a job
    2012/09/24 07:41:13 GMT
    Player: so i am nice to them
    2012/09/24 07:43:08 GMT
    rep: I have just spoken to my supervisor and you will be receiving the chat transcript in a few moments
    2012/09/24 07:43:33 GMT
    Player: o how nice just 50 min asking for it
     
  2. Sep 24, 2012
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    You probably don't want to hear this, but IMO it is you that is being unreasonable in this chat.

    It appears you asked for your cashback, the rep said the VIP manager wasn't in yet and that it would be credited later. She even emailed the VIP manager asking for you to be credited first.

    However, you refused to accept that you had to wait, and made a big stink about not being sent your chat log, EVEN though the rep asked you several times to email your request.

    No wonder CSR's get annoyed at times when they have to deal with rubbish like this.

    If I were the casino i would close your account.
     
    13 people like this.
  4. Sep 24, 2012
  5. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    My only thought was why they couldn't just sent her the chat? That's no big deal is it?
    If she says it doesn't work to copy then it's just to send it. I would be angry myself, but would probably have given up after asking twice:rolleyes:
     
    2 people like this.
  6. Sep 24, 2012
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I have to agree with Nifty here.
    I do totally understand how frustrating it can be when you don't get a simple answer immediately - and us gamblers are general impatient by nature!

    Not sure if this will work at Go Wild, but next time, try this:
    Click anywhere inside the chat window.
    Hold down "Ctrl" and press "A" - this should highlight everything inside the window.
    Hold down "Ctrl" and press "C" - this copies the highlighted section to your clipboard.
    Open Word (or any other suitable application)
    Hold down "Ctrl" and press "V" - this should paste all the highlighted text.

    I have used the above method many times, when highlighting & copying using only the mouse does not work.

    KK
     
    1 person likes this.
  8. Sep 24, 2012
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I fail to see why the CS rep had to wind an already irate customer up even further by patronising him by telling him the detailed procedure that he already knows doesn't work rather than simply sending him a copy of the chat and ending "have a good day".

    It seems there is a policy of refusing requests for chat transcripts, shown by the supervisor blocking the CS from doing the simple step of sending it. He then relents under pressure, but then gives out a few hoops that the player needs to jump through, rather than saying the CS rep can go ahead and send it. I assume that the CS rep is perfectly capable of doing this from the reply, yet is blocked from doing so by the supervisor, who must be working from company policy.

    It seems an attempt to prevent chat discussions being made into a written record in case the CS rep gives the wrong answer, and the player then falls foul of the terms.

    They know they can't stop players taking their own copy from their screens, so will happily tell them the usual procedure, except that in this case it does not work, and given that this seems specific to this casino, is something that has been designed into the chat interface. It is likely to be something along the lines of the HTML "no right click" script sometimes used to prevent visitors from taking copies of images from a webpage, but it should also work to disable any function that is activated by the right mouse button, hence the "no right click" name given to this family of scripts. Highlighting still works, as this is a left mouse button function, and CTRL C would then work as this is not a mouse function at all, needing a different script to have it disabled.

    Chat sessions often have an "email me the transcript" function built in, seen at the end whilst the chat window is broken.

    If GoWild have nothing to hide, why are they making it difficult for players to get a transcript of a chat session, going as far as they can without overtly saying it is not permitted to have the transcript.


    Use of an alternate browser may work here, as the "no right click" script only works on certain browsers, as each browser needs different variants, and a general script just covers as many bases as needed. The one I have just coveres Internet Explorer, and the Mozilla based browsers such as Firefox. It probably doesn't work on Chrome, although I have never tested this.
     
    6 people like this.
  10. Sep 24, 2012
  11. skyestar40

    skyestar40 Newbie member

    Occupation:
    selfenployed
    Location:
    australia

    No, Im the one that closed my account,and can you tell me in this email where it said i had to wate on my vip manager.

    Hello Debra,


    Join the VIP Sunday Bonus Giveaway!

    Claim this awesome 75% bonus up to 75 casino credits on your
    next two deposits of 50 or more, available until today,
    September 23rd, 23:59 GMT.

    That’s not all! Tomorrow, September 24th, I’ll add 25% cash back
    up to 40 casino credits to your account, if you don’t accomplish
    any winnings after claiming this promotion.

    Contact our live hosts to claim this offer; it’s too good
    to be missed.

    So i contacted live host at 5 pm my time when was told it would be in my account by live chat first thing in the morning.
    But asking for a copy of the chat to be told no.(great casino)And would loved to post the 6 chats about a flush withdrawl that took 4 day to flush.
    And rude thay were to me.
     
  12. Sep 24, 2012
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I couldnt make much sense of the opening post but I shall make a wild guess (no pun intended:D). Like Nifty said, the OP saeems to be asking for the cashback to be credited immediately and even seemed to force the casino into submission by mentioning casinomeister. The casino should simply have sent him/her the chat and be finished with that. What's the point in making it so difficult for a player to have a copy of the chat? Both player and casino seem to be wrong here and this confrontation is IMO totally unnecessary.
     
  14. Sep 24, 2012
  15. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    And rude thay were to me.[/QUOTE]

    Sorry OP I should not derail but it just sounds like something Yoda would say :D
     
    Last edited: Sep 24, 2012
    3 people like this.
  16. Sep 24, 2012
  17. skyestar40

    skyestar40 Newbie member

    Occupation:
    selfenployed
    Location:
    australia
    Sorry OP I should not derail but it just sounds like something Yoda would say :D[/QUOTE]

    So sorry that i have to change my wording because of my spelling.Please dont make fun of it as this is why i dont post much.
     
  18. Sep 24, 2012
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Sorry OP I should not derail but it just sounds like something Yoda would say :D[/QUOTE]

    Were they rude only when you requested a bonus? I recall they were more stupid than rude when they stated one was welcome to play any games with his/her own deposit. So much for stating the obvious.
     
  20. Sep 24, 2012
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    So, what's the problem with that - she is simply expecting what has been promised.

    It seems the casino got it wrong, and the live hosts are NOT able to deal with the claims, but have to refer them up the chain which keeps to "office hours". Even without the argument over the chat transcript, this has already started to piss off the player.

    The wording of the offer should have stated that the cashback is only credited by the management, and only when the office opens on Monday. The argument over the chat transcript should never have happened, the CS should have been allowed to just send it on request, which in this case would have killed this argument stone dead.

    Now, it has been allowed to fester such that the OP closes the account, and now brings up a previous problem of incompetence over a withdrawal that took 4 days to flush, which is not really flushing at all, as this took LONGER than the usual timeframe for a non flushed withdrawal. I presume the chat logs in that case just show promises being given, and then being broken every time. This is incompetence, not something that used to be a problem with GoWild support, one that was once likened in quality to that of 32Red.

    Go Wild - WHAT THE HELL HAPPENED:confused:
     
    3 people like this.
  22. Sep 24, 2012
  23. skyestar40

    skyestar40 Newbie member

    Occupation:
    selfenployed
    Location:
    australia
    And why would you offer a bonus for the 24th then tell people to wate for hours.im in Australia it was my first chat 3.30pm next chat 5.00pm my time.
    And i tried 5 times to copy the chat it would not work.Why would a casino say no to sending it,and yes i do have a attatuded with this casino because when you go to deposit thay are so nice but if there is a problem thay are so mean.That why 10 friends of mine have closed there accounts.And i have just found spell check is it ok to down load.
     
  24. Sep 24, 2012
  25. skyestar40

    skyestar40 Newbie member

    Occupation:
    selfenployed
    Location:
    australia
    Thank you so much you have said what i wish i could of said,so hard when my spelling is so bad.
     
  26. Sep 24, 2012
  27. skyestar40

    skyestar40 Newbie member

    Occupation:
    selfenployed
    Location:
    australia
    Were they rude only when you requested a bonus? I recall they were more stupid than rude when they stated one was welcome to play any games with his/her own deposit. So much for stating the obvious.[/QUOTE]

    Now my spelling is bad but sure i said in the email about a flush withdrawl.Just stating the obvious lol.
     
  28. Sep 24, 2012
  29. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space


    I cant play at go wild(usa) but it seems to me,if this would have happened i would have closed my account too.
     
    1 person likes this.
  30. Sep 24, 2012
  31. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Ok, personally, I play there a lot. As for the ctrl c/ctrl v cutting and pasting of chat..well, I save every transcript and the process works fine for me. Why the op couldn't wrap their head around it or get it to work, I've no idea. Frankly, they could have easily have taken a screenshot at the time or used a snipping tool.
    Do I each and every time get what I want from a CSR? No, of course not. That's like yelling at the secretary about my cheque being late. Sometimes I have to go to my manager. Same with GoWild; if I have an issue, I email my manager who inevitably makes it right
     
    1 person likes this.
  32. Sep 24, 2012
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I am starting to think we haven't been told the whole truth about their little "incident" a while back where their main support centre was raided by police after an ex employee made claims they were conducting illegal gambling from the premises. Go Wild claimed things were quickly returned to normal, and that they had no case to answer, it was all "sour grapes" from a disgruntled ex employee.

    It seems things were NEVER back to normal. The 32Red like CS has gone, and been replaced by some second rate lot. Given that they have no case to answer, how come they have not got the original support centre up and running again, bringing back these quality employees they had working there?

    It suggests there is something missing, and that they are not sure whether they will end up getting busted for whatever they are up to, but this time managed to fool the investigators that there had been no wrongdoing.

    They could have bailed completely to a new location, having to bring on new CS staff who would not be of the same quality as the old. They may even have done a quiet sale to new owners, who don't have the same attitudes and policies of the old, which has lead to a poorer experience for players.

    It seems the new lot are not up to scratch, and keep messing up. This causes irate players to complain, sometimes in public. There have been a number of threads started because Go Wild have done (or not done) something that they used to excel at when based in their old offices, which I believe were in Croatia.
     
    1 person likes this.
  34. Sep 24, 2012
  35. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I'm not sure where here support was lacklustre. The fact the player is irate here walking in, isn't GoWild's fault. They told the client how to cut and paste, explained to them to email and request the chat. I'm sure if he had, he'd likely have gotten his transcipt. But he'd sooner get his panties in a bunch than send a simple email. Like anywhere, support does NOT always have the answers. For all we know, the CSR was NOT authorized personally to send the chat, perhaps is new, being trained and did not know how, or simply, was instructed to ask members to forward requests via email. The chat host seemed nice, attempted to resolve the issue here. I don't see any poor support going on.
     
  36. Sep 24, 2012
  37. skyestar40

    skyestar40 Newbie member

    Occupation:
    selfenployed
    Location:
    australia
    Yes i was going to take a screen shot and then i realised it would only show what i could see,and that was about 5 lines of the chat,so not a good idear.and if my pc would not copy it and all i asked was to send it,please tell me the big deal about it.And allthough i dont spell right i am the manager of my own verry good business,and my customers are verry inportant to me.Thats why it is a good business.
     
  38. Sep 24, 2012
  39. Tropicana50

    Tropicana50 Senior Member

    Occupation:
    Programmer
    Location:
    England
    In future if you are unable to copy and paste just press ctrl+U (in Google Chrome) and it will bring up the source code for the current page in a new window. You can then copy the text directly from this page instead, which will not have any right click blockers attached to it. Cheers.

    - T
     

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