vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
I speak with my VIP manager all the time via his email for offers requests and promotions
Who says they don't have phone numbers?
Phone - Toll Free Numbers:
Canada: 1-866-878-0294
United Kingdom: 0-808-120-3629
There was no no flat out refusal 'under any circumstances'..the rep quite quickly and clearly stated that if the player simply send in an email request he would get the transcript and that she would notify the manger to do it promptly and have his name put on the top of the to-do list. Sending an email is hardly a 'long-winded' procedure; the amount of time the OP spent complaining about it could have been spent to simply send the damn request
It is more long winded than the rep doing it on the spot, which seems possible. It also means logging out of the casino, logging in to email, typing AGAIN what has already been typed, and waiting for a response. This is an overly complicated procedure for what is a very simple request. If I want my light on, I flick the switch, I do not email an electrician to call during business hours to flick it on for me. This is the kind of thing that CS reps should be able to handle on the spot, along with the routine crediting of promotion claims. It is the whole point of having front line CS.
If they have a phone, how come the OP couldn't find it, and CS couldn't give out the number?
Whilst the OP could simply have sent the request, it can also be said that the CS agent could have simply sent the transcript. Both would have achieved the same end, the ending of the heated chat session and the player getting the transcript. CS made a song and dance about "procedure" rather than spend a couple of seconds sending the transcript, itself only needed because the normal procedure had suffered some kind of technical fault.
There is a suggestion that the OP is a VIP there, not an ordinary player. If so, this only makes the service they received seem worse, as VIP service should be a notch or two above the basic levels.
There are plenty of casinos that would have sent the transcript without fuss, and credited the cashback on the spot. The OP was wise to bail from GoWild and go in search of them.