helterskelter22
Newbie member
- Joined
- Dec 26, 2024
- Location
- glasgow
Hello everybody, Merry Christmas and happy new Year
I’m wondering if anyone here can lend some help or advice.
For the last month or so, I’ve been playing at a casino called Vulkka, they belong to the Wild Wild/Nenonix/Flashdash group of casinos and they’re either Curacao based and/or licensed.
I strictly play Big Bass games, and on Saturday 14th of December at 20:39 I managed to run up my balance to £1000.
I’d like to prefix this by saying I also done this exact same thing in November 24 and I had my funds 2-3 days later using bank transfer.
Anyway, I made a withdrawal request on Saturday 14th of December at 20:39 for £1000.
It is now Thursday 26 December, 12 days and perhaps 7/8 working days have past and it still says ‘Pending’ and the live chat tells me to wait for an update.
The last time I made a withdrawal, was on a weekend and I received the funds by Tuesday night.
I was told it takes 24 hours for processing of a request followed by up to 5 working days to complete the withdrawal.
Any attempts at getting clarification from the Live Chat feature is met with obviously scripted responses along with the occasional real response. They seem to be vaguely saying sometimes further detailed checks are required which can take longer and that this is the decision of the “Operator”.
Whoever the operator is I don’t know, when I ask if I can get in touch with this mystery operator they revert back to the script.
I’ve been asking for updates daily and they just keep telling me the same shit, I’d usually accept I’m never getting the funds but they paid out incredibly quickly last time.
Anybody know what I can do from here or have had experience with this casino family? Or even provide some sort of explanation as to what they could be checking or why it’s taking so long?
Please see files attached for reference and I appreciate any help you guys can provide.
I’m wondering if anyone here can lend some help or advice.
For the last month or so, I’ve been playing at a casino called Vulkka, they belong to the Wild Wild/Nenonix/Flashdash group of casinos and they’re either Curacao based and/or licensed.
I strictly play Big Bass games, and on Saturday 14th of December at 20:39 I managed to run up my balance to £1000.
I’d like to prefix this by saying I also done this exact same thing in November 24 and I had my funds 2-3 days later using bank transfer.
Anyway, I made a withdrawal request on Saturday 14th of December at 20:39 for £1000.
It is now Thursday 26 December, 12 days and perhaps 7/8 working days have past and it still says ‘Pending’ and the live chat tells me to wait for an update.
The last time I made a withdrawal, was on a weekend and I received the funds by Tuesday night.
I was told it takes 24 hours for processing of a request followed by up to 5 working days to complete the withdrawal.
Any attempts at getting clarification from the Live Chat feature is met with obviously scripted responses along with the occasional real response. They seem to be vaguely saying sometimes further detailed checks are required which can take longer and that this is the decision of the “Operator”.
Whoever the operator is I don’t know, when I ask if I can get in touch with this mystery operator they revert back to the script.
I’ve been asking for updates daily and they just keep telling me the same shit, I’d usually accept I’m never getting the funds but they paid out incredibly quickly last time.
Anybody know what I can do from here or have had experience with this casino family? Or even provide some sort of explanation as to what they could be checking or why it’s taking so long?
Please see files attached for reference and I appreciate any help you guys can provide.