Resolved Heroes Casino - Blackjack issues, slow-pay

[SteveCut]

Straying from the theme a little, playing a bot when a bonus is involved should also be irrelevant, as perfect play does not eradicate the house edge. The casino devises their own bonuses. If they do not account for the possibility that a player (or bot) may play perfect basic strategy BJ then they have only themselves to blame for any losses.

 

[NASHVEGAS]

Win & loss patterns? As Heroes appear to be looking for an excuse not to pay it would probably have been best not to mention this as if they are as stupid as most casino operators they might even believe that you could gain an advantage from this. If they do happen to read this thread, let's make it absolutely clear that studying patterns is a complete waste of time & it's absolutely impossible to gain an advantage from doing so as the result of any one hand is completely independent of the results of previous hands (if the software simulation is correct & honest)

All well said

 

[Eagle]

Heroes said that they have been trying to reach me all this past week. But .....

This whole thing has me worried, man.
I hope you get your cash.
Keep us posted.


Eagle

 

[Westland Bowl]

This whole thing has me worried, man.
I hope you get your cash.
Keep us posted.
Eagle

The email address I provided Heroes was set up to automatically delete any email my email provider's filter considered spam. I changed the set up in that email to accept spam but put in a separate spam folder for my review. Apparently, Heroes DID try to contact me but I didn't know that the email address was deleting their email without my knowledge. So all the drama from this past week could have been avoided had I known that. Sigh. So me and Heroes are communicating right now.

 

[EasyRhino]

Don't get your gambling email at your work's email address

 

[same_old]

Have we heard more on this yet Westland????

 

[Westland Bowl]

Have we heard more on this yet Westland????

As far as I know, Heroes is examining my wagering play with third-party consultants. How long would that take, I don't know.

 

[LaurieJim]

As far as I know, Heroes is examining my wagering play with third-party consultants. How long would that take, I don't know.

and it has taken them now over a month to reach the point of a third party consult? i really hope you get this money and they are not just jerking you around.......laurie

 

[EasyRhino]

I hope its not the same idiots that were allegedly looking at gowild players.

 

[SteveCut]

What a crock of sh!t! What difference does your wagering play make?

 

[chuchu59]

Examining play with a third-party consultant? Strange, i would have thought they had already done this if they accuseed you of bot play.

This talk of bot play is ridiculous. I think its high time to get a consensus in the industry as to what the casinos feel they are disadvantaged by and hence they can confiscate winnings. Definitely, fraud involving multiple accounts is one of them. However, what has bot play to do with advantage play other than saying that this is disallowed in the Ts and Cs. I might as well state that clicking with your right hand is disallowed and hence your winnings are void. With due respect, the fact that we sometimes tend to agree with whatever is placed in the Ts and Cs gives the casinos ammunition to rob players of legitimate winnings. Remember we had an argument on use of 'autoplay'. What advantage is gained for a player who uses this function. Absolutely nothing. Furthermore, if a player had wrist problems, then autoplay actually enhances his ability to continue playing otherwise, his sessions will be short.

For a start, I tend to think that bot play, autoplay and 'bonus abuse' cannot be accepted as reasons to void winnings even though this is stated in the Ts and Cs. The industry must not give the rogues a 'helping hand' by saying 'sorry but you broke the Ts and Cs' so nothing much can be done.

 

[uungy]

I think any casino that comes up with an excuse of bot play. terms and conditions or not (personally I think its only there so that they can use it against you, not to pay) should be thrown out into the black hole.

Bot play is a complete crazy excuse, and its becoming more mainstream excuse now.

Since Casino-Club have come up with this excuse, and (without pointing fingers) they were partially accepted, as a reasonable excuse, the door has been opened for any casino to come up with an excuse like this, and its extremely hard to tell.

This has to be stopped, before we get into a big muddle. Terms have to be clear cut, and an outragous excuse like this, is not called for. just like the term "at the casino's discretion all winnings will be voided" is considered as ambiguous and unfair, any "bot play" term is within the same catagory, as firstly its very difficult to proove, and besides its running on the same line as the earlier mentioned term.

I dont use a bot, as mentioned in other posts of mine, so I have no reason to say ban it, I just think this is ridiculous.

 

[OGD]

Wouldn't it be a safe bet to edit the title of this thread and put Avoid or current complaint regarding Heroes Casino instead of saying fair blackjack. I would hate to read about other guest or members scammed from this thread.

 

[Balky]

I have the impression that these guys are waiting to see if the loss by paying westland bowl would exceed the losses caused by bad reputation after not paying. "Bot-play" is obviously only a lame excuse.

 

[shoust]

Any news from heroes Westland? If they are taking an awfully long time to pay you anything , then I have doubts they intend to pay you at all.

 

[Westland Bowl]

Any news from heroes Westland? If they are taking an awfully long time to pay you anything , then I have doubts they intend to pay you at all.

I've heard they are near completion of the audits of my wager history but things were definitely slowed by the holidays. I just have to see what next week brings.

 

[same_old]

I would have had over 6 no no make that seven heartattacks since this all begun, seriously how would one feel knowing that 34k is on the line and your awaiting for someone to literally say "yes or no".. I would have no fingernails left cartons and cartons of smokes gone and develped a drug problem...



I have everything crossed for you on this one westland, I know this sounds silly but TRY and accupy yourself with something else while this goes on.

 

[Westland Bowl]

.......I have everything crossed for you on this one westland, I know this sounds silly but TRY and accupy yourself with something else while this goes on.

Well, Same Old, I do try but with so much holiday time off, I get bored and end up playing on Heroes. Don't worry, I didn't lose any money.

 

[Jasminebed]

Well, Same Old, I do try but with so much holiday time off, I get bored and end up playing on Heroes. Don't worry, I didn't lose any money.

It might have been better if you said you didn't lose much money. I do hope that you played something other than Blackjack.

Things do take longer over a holiday season, I'm still waiting for a resolution of a problem that happened Christmas day.

I so hope you have a positive outcome to post on January 5th at the latest, because it is now again the weekend.

 

[Jasminebed]

Hump day on the first full week back after the holiday season.

Time for an update please Westland bowl. Frankly, I think it is time for payment, but I do understand that if your email address was junking their mail that may have raised a red flag.

How many hours did you play to acheive this win? Certainly a third party consultant could have reviewed it by now.

Moderators, I would like to see the title of this thread changed...if you are a new member, you do not have time to read all of all the threads.

 

[same_old]

I agree on the thread title chage jasmin, good call.

How long has tis taken now, they would have well and truly concluded the audit so what's up Heroes, pay the man what you owe him.

 

[Mousey]

I've stayed out of this... primarily due to the thread title (which leads one to think all is peachy keen fine and dandy) ... but I noticed this was still active (over a month?) and popped in...

After the first overview of your docs, etc., the least this casino should have done is send you $5k as a sort of goodwill gesture, while they take a closer look at your account/play/docs. I have a very bad feeling about this.

WestlandBowl... just my humble opinion, but I strongly urge you to cut off posting, and hit the PAB button. If the casino mentioned Cipher first.... well.... nevermind... I'd really let Max and Bryan do their 'thing'....

 

[shoust]

I recommend what Mousey says, its been almost 2 months since the start of this thread and they haven't even considered giving you an answer yet, even alone a cent.

 

[OGD]

I agree on the thread title change jasmin, good call.

How long has tis taken now, they would have well and truly concluded the audit so what's up Heroes, pay the man what you owe him.

Should say, ROGUE CASINO

 

[same_old]

Yep totally agree with Mousy on this one, stop posting and just PAB, you dont want to give them even the slightest reason to not pay you, we dont want them saying you have given them a bad wrap ( which has NEVER happend, Westland has been VERY patient imo).

I actually feel quite sick over this, Please heroes I'm a beleiver in Karma and you really need to do the right thing by this man. He has gone to the extent to promote you guy's and is giving you All the info you need so please do the right thing here.

 

[aka23]

I agree on the thread title chage jasmin, good call.

How long has tis taken now, they would have well and truly concluded the audit so what's up Heroes, pay the man what you owe him.

I agree that the title is misleading, given the current payment problem. The original post has also become misleading, which states:

"Heroes offers up to $20,000 per hand in Blackjack and $50,000 per roll in Craps. I'm not a big league player, so there should be no problems with the withdrawal."

As I stated on the first page of this thread, taking large bets does not mean there will be no withdrawal problems. If anything it is a red flag for possible issues, given the size of the casino. Along the same lines, making large wins with a progressive betting system is not a good indication of "fair" blackjack.

Having said that, I do hope Westland Bowl does gets paid the winnings soon; and if things are not looking promising, a PIB could help.

 

[Westland Bowl]

I was contacted by Heroes this week but I'll know something more definite next week.

 

[same_old]

I was contacted by Heroes this week but I'll know something more definite next week.

Keep that head up mate, I have to say you are very pateint with this, dont forget Bryan is always around to help in this type of situation.

 

[same_old]

tic toc

 

[Jasminebed]

Thanks to the moderators for the change to the thread title.

Hope you have happy news for us next week West.

 

[LaurieJim]

tic toc

ditto!!!! have you heard anything yet westland?...............laurie

 

[same_old]

Yeah this is coming to over two month since this started, audits would have well and truly been done and concluded so whats up with this???.. always next week next week, how about some answers here heroes

 

[me_and_ed]

Yeah this is coming to over two month since this started, audits would have well and truly been done and concluded so whats up with this???.. always next week next week, how about some answers here heroes

I thinks he is going to take it dry in the hiney!!!(wishing for you Westland not).I wish I could legally steal.

 

[same_old]

Yes i'm here again to touch base and see how this is going. I wont let up on this until I know whats going on, westland if you ended up spending the money mate its ok we dont cre we just want to know if the casino is still stalling this, if so, what are they saying to you.. is the Audit still going.

 

[same_old]

west come on mate please answer mate, i'm worried buddy??


Just private msg me if you like just want to know you are doing ok.

 

[Westland Bowl]

west come on mate please answer mate, i'm worried buddy??


Just private msg me if you like just want to know you are doing ok.

I'm doing fine. I haven't lost my money. I'm still in negotiations with Heroes. As for why it is taking so long? Well, what you think is probably right.

 

[me_and_ed]

I'm doing fine. I haven't lost my money. I'm still in negotiations with Heroes. As for why it is taking so long? Well, what you think is probably right.

Negotitions??? Why the hell should you have to "negotiate" to get your winnings, why cant there be some accountability in this industry!!!

 

[Balky]

Interesting approach. The player deposits and wins, and after 2 months of waiting some "negotiations" about the payout are being started. I wonder what kind of motivation that is for other players, to try out and deposit in Heroes.


Cheers

Balky

 

[same_old]

So does this warrant rogueness because of the delays and stall tatics?,

It should do in my book.


Max or Bryan what are your thoughts on this please.

 

[maxd]

Haven't seen a PAB on this so ...

Does sound like pretty crappy service though, enough that I'm going to tweak the thread title yet again. I trust no one will object.

 

[Westland Bowl]

I referred my case to Cyberluck (

You do not have permission to view link Log in or register now.

), the licensing and hosting provider of Heroes Casino. Cyberluck, the Galewind software provider, and the Curacao Dept. of Justice are conducting the investigation. Cyberluck is a Master Licensing Authority member of the Curacao Internet Gaming Association (CIGA), a representative arm of the government of Netherlands Antilles.

Members of the CIGA (Link Removed ( Old/Invalid) ) and by extension their sub-licensees (Heroes Casino), are required to abide by CIGA's Code of Conduct:

• 3. Financial: All CIGA members will ensure that there is adequate financing available to pay all current obligations and that working capital is adequate to finance ongoing operations. CIGA members will pay winnings and account balances promptly on demand.

• 5. Dispute Resolution and Audit Trails: In order to provide prompt and efficient dispute resolution each CIGA member will retain detailed transaction records which will be archived, accessible and auditable by the Curacao Gaming Commission.

• 6. Accountability: To enhance customer confidence in gaming system integrity, CIGA members making their service available in Curacao voluntarily agree to make their systems, algorithms and practices available for inspection and review by any legitimate gaming commission or governmental authority or to any independent testing authority recognized by the CIGA, in accordance with generally accepted methods for protecting proprietary information.

I not sure if these are one and the same, or different entities, or what:
-Curacao Internet Gaming Association (CIGA)
-Curacao eGaming Licensing Authority (Division within Cyberluck?)
-Curaca Gaming Commission (Division with CIGA?)

 

[me_and_ed]

I referred my case to Cyberluck (

You do not have permission to view link Log in or register now.

), the licensing and hosting provider of Heroes Casino. Cyberluck, the Galewind software provider, and the Curacao Dept. of Justice are conducting the investigation. Cyberluck is a Master Licensing Authority member of the Curacao Internet Gaming Association (CIGA), a representative arm of the government of Netherlands Antilles.

Members of the CIGA (Link Removed ( Old/Invalid) ) and by extension their sub-licensees (Heroes Casino), are required to abide by CIGA's Code of Conduct:

• 3. Financial: All CIGA members will ensure that there is adequate financing available to pay all current obligations and that working capital is adequate to finance ongoing operations. CIGA members will pay winnings and account balances promptly on demand.

• 5. Dispute Resolution and Audit Trails: In order to provide prompt and efficient dispute resolution each CIGA member will retain detailed transaction records which will be archived, accessible and auditable by the Curacao Gaming Commission.

• 6. Accountability: To enhance customer confidence in gaming system integrity, CIGA members making their service available in Curacao voluntarily agree to make their systems, algorithms and practices available for inspection and review by any legitimate gaming commission or governmental authority or to any independent testing authority recognized by the CIGA, in accordance with generally accepted methods for protecting proprietary information.

I not sure if these are one and the same, or different entities, or what:
-Curacao Internet Gaming Association (CIGA)
-Curacao eGaming Licensing Authority (Division within Cyberluck?)
-Curaca Gaming Commission (Division with CIGA?)

Keep us posted please.

 

[Westland Bowl]

Keep us posted please.

I will.

 

[LaurieJim]

i sure hope you fight them to the end and get your money, atleast your not giving up..........laurie

 

[Westland Bowl]

I referred my case to Cyberluck (

You do not have permission to view link Log in or register now.

), the licensing and hosting provider of Heroes Casino. Cyberluck, the Galewind software provider, and the Curacao Dept. of Justice are conducting the investigation. Cyberluck is a Master Licensing Authority member of the Curacao Internet Gaming Association (CIGA), a representative arm of the government of Netherlands Antilles.

I've sent an email to Cyberluck late Tuesday night (Feb. 17th) asking if the investigation is near completion yet. Once I hear from them I'll let everyone know.

 

[mercy]

I think it's time to PAB.

 

[jas2587]

I think it's time to PAB.

I agree with CHESTer I mean Mercy this has gone on since 16th November 2008 that is way to long IMO an alot of others toooo

Good Luck Westland

Cindy

 

[RobWin]

I agree with CHESTer I mean Mercy this has gone on since 16th November 2008 that is way to long IMO an alot of others toooo

Good Luck Westland

Cindy

Holy timeline batman !! You are correct...this issue is now over three months old, does anyone here still believe this outfit is going to pay West??

Westlandbowl, why have you not filled out a PAB with Max yet regarding this...

 

[winbig]

Holy timeline batman !! You are correct...this issue is now over three months old, does anyone here still believe this outfit is going to pay West??

Westlandbowl, why have you not filled out a PAB with Max yet regarding this...

The way I see it is that any 3rd party getting into the matter at this point would only stall payments/progress even more...

 

[RobWin]

The way I see it is that any 3rd party getting into the matter at this point would only stall payments/progress even more...

Or...it could bring some clarity to what the real underling issue really is here with a payment being held up for three months...that is almost unheard of unless you are dealing with a rogue operation such as the virtual group or the likes.

I don't care who's looking into this but I know one thing for sure and that is the fact that it does not take three months to get some sort of resolution to this issue... peace accords are penned and signed in less time than this!!