Resolved Heroes Casino - Blackjack issues, slow-pay

Westland Bowl

Tin Foil Hat Club Member
PABnonaccred
CAG
Joined
Nov 1, 2005
Location
America
It seems that the "fairest blackjack" has all to do with you winning. With this sort of numbers you should start worrying that it might be biassed in favour of the player. :)

Well, the overall winning hand percentage is about 43% which is the norm for blackjack. But it may have something to do with my method of playing as explained below.

Bowl, are you requesting the entire cashout in a lump sum? And via what method? I don't recommend doing a lick of playing until you get paid.

Also, out of curiosity, where you using some sort of really aggressive positive progression betting? Or just had an absurdl lucky streak?

Well, yeah, I requested to withdrawal my balance but I assume that by default they would pay $5,000 at a time (as stated in T&C). I didn't think I needed to do multiple withdrawal requests of $5,000 each.

I wrote this on another forum: As far as "how" I did it, yes, I did use a modified Martingale progression. It's the basis of how I play. I achieve a winning hand first, then I do a martingale bet. I depend on winning at least two hands in a row within a session, you know, back to back wins. But too many lone wins can martingale you to the maximum bet limit. And there isn't much manueuver room when you are betting the max. That is how I lost a number of times over $1500 in a session. But also when you get those sessions where you are winning over 60% of your hands, my! those maximum bets add up! Scary ride though!:eek2:
 

Westland Bowl

Tin Foil Hat Club Member
PABnonaccred
CAG
Joined
Nov 1, 2005
Location
America
These are the Terms and Conditions of withdrawals at Heroes Casino:

Heroes Casino will make every attempt to ensure that all withdrawals are paid out in a timely fashion. Certain factors beyond the control of Heroes Casino, including, but not limited to, limitations imposed by financial institutions, may result in withdrawals taking longer to process.

A Player's initial withdrawal or changes to payment details are subject to clearance by the payment processor's risk department. This review can take up to 5 business days at which time the Player will be informed via email of their payment processed date.

The minimum withdrawal from the casino is $15. The maximum amount that can be withdrawn is $5,000 per week. Any withdrawal amount greater than $5,000 must be pre-approved by Heroes Casino Management.

My original withdrawal request was on Saturday November 15th, 2008 which would make Friday, November 21st the fifth business day. But I repeated my withdrawal request on Tuesday, November 18th with added webwallet account information. I guess the second withdrawal request re-started the 5 business day window. So that makes it to the end of Tuesday November 25th, tomorrow.

Here's a screenshot of my balance at Heroes Casino (before they paid the .3% rebate):
 

shoust

Full Member
Joined
Sep 25, 2008
Location
England
What did you deposit with? Something listed at the bottom of banking options

Unless otherwise specified all direct credit card deposits have a min 21 day hold before a withdrawal can be made. This does not apply to any method that is powered by Moneybookers.
 

scorpio

Dormant account
Joined
Mar 26, 2008
Location
Georgia
I deposited there 3 times after reading this thread. Man they sucked me dry and I thought the BJ was HORRIBLE.:eek:
 

Westland Bowl

Tin Foil Hat Club Member
PABnonaccred
CAG
Joined
Nov 1, 2005
Location
America
I deposited there 3 times after reading this thread. Man they sucked me dry and I thought the BJ was HORRIBLE.:eek:

Well, I do use a betting progression (after wins) so I don't know if that makes any difference with your experience.
 

scorpio

Dormant account
Joined
Mar 26, 2008
Location
Georgia
I sort of work that way. If things are going my way I up it a bit. This was a slaughter tho. I never caught a break; It wasn't even pleasant...didn't even get kissed....lol
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Any news? Seems to have been quite a while since you administered the withdrawal

No doubt...it's been about a month now....Fair games or not, it doesn't do any good if you can't/won't get paid.

But, I guess we should give them the benefit of the doubt because WB is in the USA...I hope he gets his money!
 

Balky

Senior Member
Joined
Aug 25, 2007
Location
Croatia
I wonder if you are in touch with the Casino, since this is a considerable amount of money and about one month already has passed from the cashout request. Hope you get the money without problems

Cheers Balky
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
It looks like you have been had. They can let you win massive amounts if they have no intention of paying you.
 

Westland Bowl

Tin Foil Hat Club Member
PABnonaccred
CAG
Joined
Nov 1, 2005
Location
America
It looks like you have been had. They can let you win massive amounts if they have no intention of paying you.

I hope that is not the case. Tomorrow (Monday Dec 15th) is when I absolutely should be hearing from Heroes on payout as they have all the digitally scanned documents they requested. I sent the last document upload on Dec 6th but assuming they payout only on Mondays, then Monday would be the fifth business day, the latest they promised they would respond according to their Terms and Conditions.
 

EasyRhino

Dormant account
Joined
Sep 17, 2006
Location
San Diego
I recommend trying to get an updated status from them, and then, when they still stall after Monday, I recommend pitching a bitch.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
Yeah Westland that monday has come and gone mate???- loease give us some good news mate, I got my fingers crossed for you
 
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