Royal Ace Withdrawal help

[betorbelieveit]

Hello, I've won and completed the rollover requirements on a free 60 spins that was offered to me. I have also completed my verification process and sent all documents they asked for.

After that, they asked me to send 10$ in Litecoin to approve my withdrawal winnings so that way it will verify my crypto wallet address. After hesitation, I did send the 10$ of Litecoin on 7/7/24. I followed up with an email asking when I should be expecting the Cashout and was told up to 7 business days. Now that it's been after 7 business days I emailed them and was told that I need to contact them via live chat but I cannot open the live chat box. It won't open and does not exist. Please help, I'm starting to feel like I've been cheated.

Thank you

 

[removedbyrequest-20240904]

7 business days to approve, and then 7-10 to send the funds?! So possibly 17 business days for a crypto withdrawal… that should never be acceptable.

Don’t deposit anything else tho! I hope it works out for you and you get your cash out! I have never used them or heard of them to be honest

 

[The Viking]

Well if you use the search box on top right looking for Royal Ace here on CM im afraid it aint looking good
But all the best

 

[justdoit]

stop playing on scam casino, they are lot of good crypto casinos out there, BC casino 87. com casino Gandom casino 500 casino, they pay me all time for past 2-3 years np at all

 

[maxd]

Hello @betorbelieveit , we have a pretty good rep from Royal Ace here on the forums and that could be helpful in getting this taken care of. She is @TawniVirtualAce and your best bet would be to send her a Private Message regarding your issue.

If that doesn't work out and you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)