Resolved Heroes Casino - Blackjack issues, slow-pay

[aka23]

I agree on the thread title chage jasmin, good call.

How long has tis taken now, they would have well and truly concluded the audit so what's up Heroes, pay the man what you owe him.

I agree that the title is misleading, given the current payment problem. The original post has also become misleading, which states:

"Heroes offers up to $20,000 per hand in Blackjack and $50,000 per roll in Craps. I'm not a big league player, so there should be no problems with the withdrawal."

As I stated on the first page of this thread, taking large bets does not mean there will be no withdrawal problems. If anything it is a red flag for possible issues, given the size of the casino. Along the same lines, making large wins with a progressive betting system is not a good indication of "fair" blackjack.

Having said that, I do hope Westland Bowl does gets paid the winnings soon; and if things are not looking promising, a PIB could help.

 

[Westland Bowl]

I was contacted by Heroes this week but I'll know something more definite next week.

 

[same_old]

I was contacted by Heroes this week but I'll know something more definite next week.

Keep that head up mate, I have to say you are very pateint with this, dont forget Bryan is always around to help in this type of situation.

 

[same_old]

tic toc

 

[Jasminebed]

Thanks to the moderators for the change to the thread title.

Hope you have happy news for us next week West.

 

[LaurieJim]

tic toc

ditto!!!! have you heard anything yet westland?...............laurie

 

[same_old]

Yeah this is coming to over two month since this started, audits would have well and truly been done and concluded so whats up with this???.. always next week next week, how about some answers here heroes

 

[me_and_ed]

Yeah this is coming to over two month since this started, audits would have well and truly been done and concluded so whats up with this???.. always next week next week, how about some answers here heroes

I thinks he is going to take it dry in the hiney!!!(wishing for you Westland not).I wish I could legally steal.

 

[same_old]

Yes i'm here again to touch base and see how this is going. I wont let up on this until I know whats going on, westland if you ended up spending the money mate its ok we dont cre we just want to know if the casino is still stalling this, if so, what are they saying to you.. is the Audit still going.

 

[same_old]

west come on mate please answer mate, i'm worried buddy??


Just private msg me if you like just want to know you are doing ok.

 

[Westland Bowl]

west come on mate please answer mate, i'm worried buddy??


Just private msg me if you like just want to know you are doing ok.

I'm doing fine. I haven't lost my money. I'm still in negotiations with Heroes. As for why it is taking so long? Well, what you think is probably right.

 

[me_and_ed]

I'm doing fine. I haven't lost my money. I'm still in negotiations with Heroes. As for why it is taking so long? Well, what you think is probably right.

Negotitions??? Why the hell should you have to "negotiate" to get your winnings, why cant there be some accountability in this industry!!!

 

[Balky]

Interesting approach. The player deposits and wins, and after 2 months of waiting some "negotiations" about the payout are being started. I wonder what kind of motivation that is for other players, to try out and deposit in Heroes.


Cheers

Balky

 

[same_old]

So does this warrant rogueness because of the delays and stall tatics?,

It should do in my book.


Max or Bryan what are your thoughts on this please.

 

[maxd]

Haven't seen a PAB on this so ...

Does sound like pretty crappy service though, enough that I'm going to tweak the thread title yet again. I trust no one will object.

 

[Westland Bowl]

I referred my case to Cyberluck (

You do not have permission to view link Log in or register now.

), the licensing and hosting provider of Heroes Casino. Cyberluck, the Galewind software provider, and the Curacao Dept. of Justice are conducting the investigation. Cyberluck is a Master Licensing Authority member of the Curacao Internet Gaming Association (CIGA), a representative arm of the government of Netherlands Antilles.

Members of the CIGA (Link Removed ( Old/Invalid) ) and by extension their sub-licensees (Heroes Casino), are required to abide by CIGA's Code of Conduct:

• 3. Financial: All CIGA members will ensure that there is adequate financing available to pay all current obligations and that working capital is adequate to finance ongoing operations. CIGA members will pay winnings and account balances promptly on demand.

• 5. Dispute Resolution and Audit Trails: In order to provide prompt and efficient dispute resolution each CIGA member will retain detailed transaction records which will be archived, accessible and auditable by the Curacao Gaming Commission.

• 6. Accountability: To enhance customer confidence in gaming system integrity, CIGA members making their service available in Curacao voluntarily agree to make their systems, algorithms and practices available for inspection and review by any legitimate gaming commission or governmental authority or to any independent testing authority recognized by the CIGA, in accordance with generally accepted methods for protecting proprietary information.

I not sure if these are one and the same, or different entities, or what:
-Curacao Internet Gaming Association (CIGA)
-Curacao eGaming Licensing Authority (Division within Cyberluck?)
-Curaca Gaming Commission (Division with CIGA?)

 

[me_and_ed]

I referred my case to Cyberluck (

You do not have permission to view link Log in or register now.

), the licensing and hosting provider of Heroes Casino. Cyberluck, the Galewind software provider, and the Curacao Dept. of Justice are conducting the investigation. Cyberluck is a Master Licensing Authority member of the Curacao Internet Gaming Association (CIGA), a representative arm of the government of Netherlands Antilles.

Members of the CIGA (Link Removed ( Old/Invalid) ) and by extension their sub-licensees (Heroes Casino), are required to abide by CIGA's Code of Conduct:

• 3. Financial: All CIGA members will ensure that there is adequate financing available to pay all current obligations and that working capital is adequate to finance ongoing operations. CIGA members will pay winnings and account balances promptly on demand.

• 5. Dispute Resolution and Audit Trails: In order to provide prompt and efficient dispute resolution each CIGA member will retain detailed transaction records which will be archived, accessible and auditable by the Curacao Gaming Commission.

• 6. Accountability: To enhance customer confidence in gaming system integrity, CIGA members making their service available in Curacao voluntarily agree to make their systems, algorithms and practices available for inspection and review by any legitimate gaming commission or governmental authority or to any independent testing authority recognized by the CIGA, in accordance with generally accepted methods for protecting proprietary information.

I not sure if these are one and the same, or different entities, or what:
-Curacao Internet Gaming Association (CIGA)
-Curacao eGaming Licensing Authority (Division within Cyberluck?)
-Curaca Gaming Commission (Division with CIGA?)

Keep us posted please.

 

[Westland Bowl]

Keep us posted please.

I will.

 

[LaurieJim]

i sure hope you fight them to the end and get your money, atleast your not giving up..........laurie

 

[Westland Bowl]

I referred my case to Cyberluck (

You do not have permission to view link Log in or register now.

), the licensing and hosting provider of Heroes Casino. Cyberluck, the Galewind software provider, and the Curacao Dept. of Justice are conducting the investigation. Cyberluck is a Master Licensing Authority member of the Curacao Internet Gaming Association (CIGA), a representative arm of the government of Netherlands Antilles.

I've sent an email to Cyberluck late Tuesday night (Feb. 17th) asking if the investigation is near completion yet. Once I hear from them I'll let everyone know.

 

[mercy]

I think it's time to PAB.

 

[jas2587]

I think it's time to PAB.

I agree with CHESTer I mean Mercy this has gone on since 16th November 2008 that is way to long IMO an alot of others toooo

Good Luck Westland

Cindy

 

[RobWin]

I agree with CHESTer I mean Mercy this has gone on since 16th November 2008 that is way to long IMO an alot of others toooo

Good Luck Westland

Cindy

Holy timeline batman !! You are correct...this issue is now over three months old, does anyone here still believe this outfit is going to pay West??

Westlandbowl, why have you not filled out a PAB with Max yet regarding this...

 

[winbig]

Holy timeline batman !! You are correct...this issue is now over three months old, does anyone here still believe this outfit is going to pay West??

Westlandbowl, why have you not filled out a PAB with Max yet regarding this...

The way I see it is that any 3rd party getting into the matter at this point would only stall payments/progress even more...

 

[RobWin]

The way I see it is that any 3rd party getting into the matter at this point would only stall payments/progress even more...

Or...it could bring some clarity to what the real underling issue really is here with a payment being held up for three months...that is almost unheard of unless you are dealing with a rogue operation such as the virtual group or the likes.

I don't care who's looking into this but I know one thing for sure and that is the fact that it does not take three months to get some sort of resolution to this issue... peace accords are penned and signed in less time than this!!