Help! 777dragon (ACCREDITED CASINO of VegasPartnerLounge) not letting me withdraw

[roznez]

Hello,

I made a $2000 deposit on 777dragon, lost $700 on blackjack, which is fine. But now the 777dragon casino payment department isn't allowing me to withdraw because "I didn't fulfill the wagering requirements of the deposit bonus."

First off, I was not aware of a deposit bonuses when I deposited. From my experience, most casinos allow you to cancel deposit bonuses in order to withdraw, so I never worried about such things.

Now, 777dragon says I'm required to wager $350,000 ($7000x50) to cash out my $1400 bankroll!

Does VegasPartnerLounge have a rep here who could help sort this out? Surely accredited casinos shouldn't have such predatory policies.

Thank you.

 

[BMWSTACK]

Hello,

I made a $2000 deposit on 777dragon, lost $700 on blackjack, which is fine. But now the 777dragon casino payment department isn't allowing me to withdraw because "I didn't fulfill the wagering requirements of the deposit bonus."

First off, I was not aware of a deposit bonuses when I deposited. From my experience, most casinos allow you to cancel deposit bonuses in order to withdraw , so I never worried about such things.

Now, 777dragon says I'm required to wager $350,000 ($7000x50) to cash out my $1400 bankroll!

Does VegasPartnerLounge have a rep here who could help sort this out? Surely accredited casinos shouldn't have such predatory policies.

Thank you.

You say "that you were not aware of a deposit bonus, but most casinos allow you to cancel a deposit bonus." Sounds a little flaky. You either had a bonus or not. Your balance would have obviously been larger.

Now getting back to "most casinos allowing you to cancel a deposit bonus." Which planet are these casinos on? Casinos don't let you cancel a bonus after you lose or win money. That's the craziest thing ive ever heard. Everyone would lose half their balance and then say , never mind I didn't want the bonus let me withdraw what I didn't lose.
The 50x playthough on there site is the following : 2.2.4.2 50 times (50X) play-through on welcome bonuses and 100 bets on the Player's first purchase.

Sounds like you had a bonus. If you didn't then Im sure you will be able to withdraw.

Im just curious how long or how many hands did you play?

 

[roznez]

You say "that you were not aware of a deposit bonus, but most casinos allow you to cancel a deposit bonus." Sounds a little flaky. You either had a bonus or not. Your balance would have obviously been larger.

Now getting back to "most casinos allowing you to cancel a deposit bonus." Which planet are these casinos on? Casinos don't let you cancel a bonus after you lose or win money. That's the craziest thing ive ever heard. Everyone would lose half their balance and then say , never mind I didn't want the bonus let me withdraw what I didn't lose.
The 50x playthough on there site is the following : 2.2.4.2 50 times (50X) play-through on welcome bonuses and 100 bets on the Player's first purchase.

Sounds like you had a bonus. If you didn't then Im sure you will be able to withdraw.

Im just curious how long or how many hands did you play?

I've played on many casinos, and never been denied the option to forfeit my bonus/bonus winnings in order to cash out my bankroll.

The bonus was automatically applied after my deposit. I didn't enter a code or knowingly agree to any bonus terms or even know of its existence. Had I known, I would've cancelled it.

I have no idea how much I played, but more than enough to clear any requirements. I lost a 3rd of my deposit ffs.

 

[lockinlove]

Im confused.

If you deposited $2000.00 but the wagering is $7000.00 x 50...You still have $6300.00 to play with?

Surely you would notice $5000.00 added to your account

 

[BMWSTACK]

I've played on many casinos, and never been denied the option to forfeit my bonus/bonus winnings in order to cash out my bankroll.

The bonus was automatically applied after my deposit. I didn't enter a code or knowingly agree to any bonus terms or even know of its existence. Had I known, I would've cancelled it.

I have no idea how much I played, but more than enough to clear any requirements. I lost a 3rd of my deposit ffs.

Well in the case its automatically applied, then you could ask them to cancel before you begin to play? I am not familiar with this bonus system where you have separate bonus funds and cash funds, but here are some of bonus terms:

2.3.3 Should the Player decide to reverse a portion of their cash in during the 24 hour pending period, or requests part of the cash in to be token refunded after the 24 hour pending period, the bonus confiscated will not be credited back to the Players bonus account. The Player forfeits the bonus.

2.3.4 The events mentioned above require the Player to complete wagering requirements. Players must wager the 50x before being allowed to cash-in.

2.3.5 Bonus events that cannot be forfeited are:

2.3.5.1 Initial Deposit Bonuses

2.3.5.2 No Deposit Bonuses

2.3.5.3 VIP Bonus

 

[Nifty29]

Im confused.

If you deposited $2000.00 but the wagering is $7000.00 x 50...You still have $6300.00 to play with?

Surely you would notice $5000.00 added to your account

....and there it is folks.

Oh I deposited $2000 and another $5000 appeared....I thought nothing of it and kept playing.

Yeah right.

You accepted the bonus, and used it to play, so you DID accept the terms and you DO need to complete the WR to withdraw. A very clear cut case this one.

 

[roznez]

Please stop putting words in my mouth. When did I say $5000 was credited to my account?

I was (apparently) given $150 bonus money after the $2000 deposit. Sorry that I didn't notice a 7.5% bump in my bankroll before wagering my first hand? I was betting $50 per hand in blackjack, that $150 disappears quick. I deposited and went straight to the blackjack tables. I wasn't on the lookout for any hidden bonuses..

Regardless, that's besides the point. Whether it's $5000, $150, or $5, The terms are predatory, it shocks me to see people actually defending them.

Sure, take away the bonus money I cleared. I don't care. What I want to know is, why do they need to withhold the money I deposited?

 

[Dinahnana]

I am sure the OP knew he was getting the bonus and seemed quite happy to play with it until he started to lose. It could be that he is talking about the clear pay system or the type of system that Bet-at has where you can forfeit your bonus as long as you haven't touch the bonus funds. Eventhough it cleary states in the T&Cs it doesn't apply to the first deposit bonus.

 

[roznez]

I am sure the OP knew he was getting the bonus and seemed quite happy to play with it until he started to lose. It could be that he is talking about the clear pay system or the type of system that Bet-at has where you can forfeit your bonus as long as you haven't touch the bonus funds. Eventhough it cleary states in the T&Cs it doesn't apply to the first deposit bonus.

What good is an extra $150 on a $2000 bankroll?

You make it sound like I was somehow gaming the system.

Why the fuck would anyone deposit $2000 with a 50x clearing requirement to win $150? How could that possibly be profitable?

How did I "play with the $150" again, exactly?

I deposited to play blackjack, not get $2000 stolen from me because of this bullshit.

Someone ITT please start making some sense.

 

[jjezebel37]

Please stop putting words in my mouth. When did I say $5000 was credited to my account?

I was (apparently) given $150 bonus money after the $2000 deposit. Sorry that I didn't notice a 7.5% bump in my bankroll before wagering my first hand? I was betting $50 per hand in blackjack, that $150 disappears quick. I deposited and went straight to the blackjack tables. I wasn't on the lookout for any hidden bonuses..

Regardless, that's besides the point. Whether it's $5000, $150, or $5, The terms are predatory, it shocks me to see people actually defending them.

Sure, take away the bonus money I cleared. I don't care. What I want to know is, why do they need to withhold the money I deposited?

To be fair to nifty, you did say that you were required to wager £7000 which would clearly state that you received a £5000 bonus?

 

[roznez]

To be fair to nifty, you did say that you were required to wager £7000 which would clearly state that you received a £5000 bonus?

No, it's a $150 bonus with 50x wagering requirement. However, not all games contribute a 1:1 wager ratio. Every $ wagered in blackjack is worth only 2c to the wager requirement (hence the $7000/.02 = $350,000 figure).

Here's a screenshot of my balance:

 

[Dinahnana]

What good is an extra $150 on a $2000 bankroll?

You make it sound like I was somehow gaming the system.

Why the fuck would anyone deposit $2000 with a 50x clearing requirement to win $150? How could that possibly be profitable?

How did I "play with the $150" again, exactly?

I deposited to play blackjack, not get $2000 stolen from me because of this bullshit.

Someone ITT please start making some sense.

First off you must have been posting the same time I was so I didn't see your previous post that stated you got a 150 bonus. Your previous posts lead the reader to believe it was more which you could have not missed. Normally when you get a bonus with the fortune lounge group a pop up does appear to let you know. Why don't you send the rep of the casino a PM to see if he can sort it out for you.
P.S. You don't have to be rude and you should have stated it was 150 bonus on top of the 2000 from the outset.

 

[roznez]

First off you must have been posting the same time I was so I didn't see your previous post that stated you got a 150 bonus. Your previous posts lead the reader to believe it was more which you could have not missed. Normally when you get a bonus with the fortune lounge group a pop up does appear to let you know. Why don't you send the rep of the casino a PM to see if he can sort it out for you.
P.S. You don't have to be rude and you should have stated it was 150 bonus on top of the 2000 from the outset.

I'm not familiar with the nature of casino bonuses tbh. I throw money on sites once in a while to have fun, and I've never encountered this issue before, so these events took me by complete surprise. What difference does the bolded make? Not being sarcastic, I genuinely don't know.

Sorry if I got heated. Between potentially losing the deposit and having everyone itt taking shots at me, only natural to get pissed.

 

[Tirilej]

I'm not familiar with the nature of casino bonuses tbh. I throw money on sites once in a while to have fun, and I've never encountered this issue before, so these events took me by complete surprise. What difference does the bolded make? Not being sarcastic, I genuinely don't know.

Sorry if I got heated. Between potentially losing the deposit and having everyone itt taking shots at me, only natural to get pissed.

The only thing I don't understand in this is why you are so afraid of losing your deposit.

You did make a deposit of 2000 which means that you were preparedd to lose that. Suddenly you wants to stop and get most part of it out.
How could we understand?

 

[paul7388]

okay im mellowing in my old age . I believe you then that you never intentionally took a bonus but fact is you still had a bonus applied and played with it. But and heres the big BUT . If what you say is true and you had a $150 bonus on a $2000 deposit that's a 7.5% bonus which seems a weird figure and even if its correct where the hell do you get this figure you need to wager $350,000 which is $7000 x 50 . So if you are telling truth then why ask casino where the wagering figure came from. Something just doesn't sound right here sorry.

 

[Dinahnana]

I'm not familiar with the nature of casino bonuses tbh. I throw money on sites once in a while to have fun, and I've never encountered this issue before, so these events took me by complete surprise. What difference does the bolded make? Not being sarcastic, I genuinely don't know.

Sorry if I got heated. Between potentially losing the deposit and having everyone itt taking shots at me, only natural to get pissed.

Okay its easy to miss an extra 150 thrown in there if you deposit 2000 however if the bonus was 2000 then you couldn't have missed it. That is the difference. You should be able to contact the rep on here https://www.casinomeister.com/forums/members/ and have him remove the bonus. If there is nothing fishy going on here the rep should be able to help you.
Good luck

 

[KasinoKing]

Im confused.

If you deposited $2000.00 but the wagering is $7000.00 x 50...You still have $6300.00 to play with?

Surely you would notice $5000.00 added to your account

No, no ,no! (Not just you - several posters!)

I can't believe so many experienced players are missing the glaring obvious in this story!
At MG casinos you only have to wager the BONUS money, not your deposit as well.

So when the OP said he has to wager $7,000 x 50 - that would have meant he got $7,000 in bonuses!
That is obviously not right as no casino in this world would give a $7,000 bonus on a $2,000 deposit!
He later confirmed that the bonus was actually only $150.

The only way he could arrive at such high wagering is because he played BlackJack: at VPL casinos BJ only counts at 2% in WR (one 50th), so a $150 bonus played on blackjack would involve wagering of $150 x 50 x 50 = $375,000.

Unfortunately I think the OP is SOL on this, because he didn't notice the bonus being added. If VPL made an exception in this case, it could open the floodgates of APs "trying it on". They MIGHT make an exception as he deposited more than 13 times the amount needed to get that bonus - I hope they do personally, as it does look like a genuine error and I don't like seeing players get "punished" for things like this.

If VPL don't budge, the best thing for the OP to do is switch to slots play, which would reduce his outstanding WR from $350,000 to just $7,000.

KK

 

[paul7388]

the only way I can see getting $150 bonus is if it was his third deposit at the casino where they give bonus up to $150 with 50x playthrough as any other bonus apart from starter bonuses are all 40x playthrough of bonus. If indeed it was his third ever deposit then $150 will probably have been added automatically without player accepting. But no matter how long ago player signed up it will have told you that you get bonus on first 3 deposits. So maybe player never realised he had bonus tho must admit I always check my balance before playing tho sometimes bonus doesn't get added for 10 minutes so after checking its quite possible the bonus appeared while he was playing high stakes and never realised. But again if it was his third deposit bonus then casino has done no wrong as it clearly states on home page how bonuses work. If it wasn't a starter bonus then ive no idea how it would have 50x and not 40x playthrough or why it would have been added as 7.5 % bonuses aren't normal so guessing it had to be third deposit

 

[roznez]

Fwiw everything KasinoKing said is correct.

These bonus policies are unbelievably predatory. I can't believe what's happening to me right now is considered acceptable practice. I come from the online poker world, and can guarantee if a poker site tried to pull a stint like this with their bonuses, their reputation would get torn to shit overnight.

 

[coxwel]

What KK posted above sums it up, the high wr is only that high if you clear it on blackjack.

Anyway what i find strange too is that the op just started playing without noticing that he gets a bonus, which is also overly advertised in nearly every casino, so he should have known that in mg casinos bonuses come automatically and you can cancel them by writing to support BEFORE you make a bet, then it would have been no problem.

You can however, cancel a bonus in VPL casinos, which is pretty cool BUT this rule doenst apply for initial sign up bonuses.

Anyway, i would assume anybody depositing thousands to an OC, claiming he does this time to time, so is familiar with OC´s and bonuses, i cannot believe the op has no clue what´s going on or didnt notice the bonus. He just lost money and now wants to save the rest, understandable, but you should have canceled the bonus before, now it´s up to the casino which would be in it´s full right to force completing the wr.

If VPL enforces the wagering of the wr, the op could still try his luck on slots and the chance to wager 7k with his balance is still existant and maybe he gets a good win out of it. It´s just pretty bad to not read Promotions nor have alook at your balance, esspecially by depositing 2k and then have this trouble because of a smalish bonus, compared to his deposit. So the op made a mistake here and it would be nice gesture of VPL if they would cancel his bonus which i dont expect as he already wagered, and it would also be unfair for players who knowingly take the bonus and bust out, as they also had no chance of canceling early, which is ok for most as the read the rules and had a look on their balance BEFORE starting to wager.

I just cant believe that an experienced online player, which he is, has no clue hes playing with a bonus until he tries to withdraw? c´mon


cheers
coxwel

 

[coxwel]

Fwiw everything KasinoKing said is correct.

These bonus policies are unbelievably predatory. I can't believe what's happening to me right now is considered acceptable practice. I come from the online poker world, and can guarantee if a poker site tried to pull a stint like this with their bonuses, their reputation would get torn to shit overnight.

Youre mixing things up here, Pokerbonus and Casino Bonuses is naturally someting totally dirfferent, as in poker you are mostly not given your whole bonus upfront. To say the terms are predatory is just not fair, you accepted these terms, also if you say you ahvent noticed, then it´s up to you not caring about the rules of the Oc you deposit 2k to.

Theres nothing in this case about bad reputation or predatory rules, it´s about you as a player not having read or understood the casinos terms and conditions nor noticing that you have been credited a bonus, by starting to wager you accepted this bonus. Now you lost money and realized you would have asky high wr by clearing the bonus on blackjack and come here and say the casino is predatory and i didnt realize i got a bonus?

I dont think that´s the right way of dealing with your problem, your situation is not in the slightest way caused by the "predatory" casino, it´s pretty homemade by yourself.


cheers
coxwel

 

[incrediblestuff]

Correct, but Poker Sites have a different type of advantage - players, mostly groups of people that try to collide, and launder money. It's a sad fact that most Casinos nowadays have such bonus rules, but indeed even a 150 bonus,- should have been noticed by you, as a fairly intelligent person (you seem to be) it would not have been unwise to open chat and ask about the nature of the bonus, the wagering requirements and the contribution of BJ, which you had planned on playing: i can tell you now for every next event, that BJ is indeed not one of the most popular games in correlation with bonuses, from the casino's viewpoint, and in fact in most Casinos it's disallowed to play at all on bonus money.

But now that it has already progressed, i would hope Wim (should be an ok guy, longstanding accredited rep and all) can fix what appears to be a small but expensive negligent error

P.M. Wim and notify him to your issue, and this thread, and maybe this will come to a satisfactory solution.

 

[coxwel]

P.M. Wim and notify him to your issue, and this thread, and maybe this will come to a satisfactory solution.

Wim would be the wrong guy here, he´s the rep for Fortune Lounge Group, The op played on a VPL casino which also have a rep here, think he or sh is called VPL here.

 

[incrediblestuff]

Oops, that'll learn me to start typing and thinking before i had my second coffee

 

[Nifty29]

No, no ,no! (Not just you - several posters!)

I can't believe so many experienced players are missing the glaring obvious in this story!
At MG casinos you only have to wager the BONUS money, not your deposit as well.

So when the OP said he has to wager $7,000 x 50 - that would have meant he got $7,000 in bonuses!
That is obviously not right as no casino in this world would give a $7,000 bonus on a $2,000 deposit!
He later confirmed that the bonus was actually only $150.

The only way he could arrive at such high wagering is because he played BlackJack: at VPL casinos BJ only counts at 2% in WR (one 50th), so a $150 bonus played on blackjack would involve wagering of $150 x 50 x 50 = $375,000.

Unfortunately I think the OP is SOL on this, because he didn't notice the bonus being added. If VPL made an exception in this case, it could open the floodgates of APs "trying it on". They MIGHT make an exception as he deposited more than 13 times the amount needed to get that bonus - I hope they do personally, as it does look like a genuine error and I don't like seeing players get "punished" for things like this.

If VPL don't budge, the best thing for the OP to do is switch to slots play, which would reduce his outstanding WR from $350,000 to just $7,000.

KK

Yes. Nice pickup. Forgot it was MG...although not all MGs are the same, so it wouldn't surprise me if it was D+B (I know I've seen an MG or two do it too just cannot remember who...).

Still, the OP accepted the bonus....oh yes they did....and I think anyone who did NOT notice that their balance was $2150 and not $2000 is either telling porkies to prop up their complaint or they are.....well fill in the blanks as you wish.

BOTTOM LINE:

2.3.3 Should the Player decide to reverse a portion of their cash in during the 24 hour pending period, or requests part of the cash in to be token refunded after the 24 hour pending period, the bonus confiscated will not be credited back to the Players bonus account. The Player forfeits the bonus.

2.3.4 The events mentioned above require the Player to complete wagering requirements. Players must wager the 50x before being allowed to cash-in.

2.3.5 Bonus events that cannot be forfeited are:

2.3.5.1 Initial Deposit Bonuses

2.3.5.2 No Deposit Bonuses

2.3.5.3 VIP Bonus

End of.

Moral of the story for the news reading....ALWAYS check bonus terms and policies BEFORE you deposit and play....and remember that EVERY casino is DIFFERENT. Just because some do it one way doesn't mean they all do (common sense I would have thought)