PlayHub Casino - accusing me of fraud on slots?

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
Firstly please excuse my newbie status.... I've been a member here for a very long time but haven't been on for a while, and couldn't locate my original log in details!

On the evening of Thursday 30 April 2020, I decided to look for a new casino to play with having tired of my usual online casinos - many of whom I have been a high rolling slots player for a long time.

I decided to join up to PlayHub Casino (uSoft group, Curaçao license) for a different range of slot games and made an initial deposit of £450.00 - taking no bonus because I do not like to be tied to terms of bonuses, especially involving stake limits. I am and always have been a high-rolling slots player and I only enjoy playing high stake slots games.

I embarked on my usual style of play which is exclusively on slots that offer the purchase of the feature. Upon starting to play a slot time, and a few normal rounds, I decided to purchase the feature, had a lucky round and my balance increased. I continued playing in this style, sometimes winning on the feature, sometimes losing - sometimes to the point of losing nearly my whole bankroll, only to be lucky again, and so on. I was very much enjoying my play and working my way through their 'Swagger Levels' to increase my status on the site.... the higher you are in the levels, the more you can withdraw per month, stuff like that.

I must add during this time I was asked to complete verification and I complied with this at every stage, proving my identity with bank statements, photos of my depositing card, my driving license and even the extra request of myself holding up my passport in a selfie. I was awaiting full verification and would have been able to provide anything else as required.

Over the next few days, I switched games to another slot which also allowed you to buy the feature and allows a higher stake. Due to a healthy bankroll at this stage, I was able to again do some high rolling games, purchasing the feature as per my usual style of play. I played for numerous hours in total - again with my balance going up, and going down. At one point I was down to a very low balance and would have accepted the outcome of this were my next game not randomly a lucky one. I have been in the position before of losing huge sums of money at casinos and I know this is sometimes the outcome.

However, I had accrued a very healthy bankroll at this stage and was on cloud 9 as you can imagine. It has been years since I have had a big win of this kind. Every game I played was fair, originating from my own deposit and I of course have ABSOLUTELY no control over how a feature paid out. Sometimes a £3,500 feature-purchase wager would result in only a £85 win and I accepted that kind of loss on many occasions whilst playing.

During the evening of Tuesday 05 May 2020, whilst in the middle of enjoying a play session, my account was suddenly blocked/banned.
I immediately emailed support to see what was going on as there was no accompanying communication. I was informed by support that my account was being investigated for fraudulent play. After a few back and forth, the support agent stated that my game play was highly unusual and mirrored many fraud cases he has seen in the past and that there is no way I could have won every day for 3-4 days in a row, that the chances of that were "slim to none". If that were the case why would anyone ever play?

And why would the site offer high stake wagers if they didn't expect you sometimes to win big? Of course high rolling is sometimes going to result in high wins. And my game log will clearly show that I often LOST on many of my games, right down to the last game on my bankroll at times.

I don't feel good about this. The accusation of fraud is one thing ... I would never partake in anything such as this nor would I know how. How would that even work playing slots!? Everything I won originated from my own honest deposit, no bonus, and I played a lot with my luck being random, how would I ever be able to control the outcome of a feature?

I am sickened that my large win that made me so happy is now in jeopardy and I just have to sit and wait til they complete their 'checks' which I am sure will find me in breach of their T&C which I am most certainly not. What on Earth can I do? I am an honest, loyal player who only has one consistent play style and I would never do - nor know how to do - anything criminal. Is there still a rep here from PH?
 

merlinslair

Full Member
Joined
Jul 25, 2014
Location
United Kingdom
That's so sad been there a few times for no reason banned and vlocked with some bull about terms and fraud
I hate to say it but my guess they will just find you guilty of some rubbish as they don't obviously want to pay out
Never heard of that casino myself but if its UK then jdjt go to the gaming board with what you say see if they can help
But gutted for. You as we do have lucky streaks and have to go through these hoops.
Not like streamers sadly who just get cashed out everytime every day every minute without even a. Wobble
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
no uk license I’m afraid you’ve lost your money no way these cowboys would of paid out anyway
 

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Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
I just don't understand how they think fraud is possible? Support saying 'this mirrors many fraud cases we have seen'...I can't in a million years fathom how this could actually be achieved (don't worry I'm not looking for advice on how to cheat at slots, I am just genuinely BAFFLED by the accusation - their slots are their own to audit and if they question their payouts ratios then surely thats their own affair to investigate?) I lost easily as many times as I won on my feature rounds. It just so happened to eventually end up on a good bank roll due to RANDOM LUCK with high stakes.

I guess I was foolish to go with PH but I liked the range of unique slots and purchase feature slots on offer for a change... I checked out some reviews and saw comments about payout being fine and support were originally responsive to emails, regarding verifying my account so all seemed to be OK at first.

Support got quite rude with their accusation, telling me they pay out millions worldwide but that they have never seen play like mine before. It's not my fault they are inexperienced with high rollers.

I guess I'll wait to see what they say when they have completed their 'checks' but I am not holding my breath. I hope to at least get my deposit back though.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
I just don't understand how they think fraud is possible? Support saying 'this mirrors many fraud cases we have seen'...I can't in a million years fathom how this could actually be achieved (don't worry I'm not looking for advice on how to cheat at slots, I am just genuinely BAFFLED by the accusation - their slots are their own to audit and if they question their payouts ratios then surely thats their own affair to investigate?) I lost easily as many times as I won on my feature rounds. It just so happened to eventually end up on a good bank roll due to RANDOM LUCK with high stakes.

I guess I was foolish to go with PH but I liked the range of unique slots and purchase feature slots on offer for a change... I checked out some reviews and saw comments about payout being fine and support were originally responsive to emails, regarding verifying my account so all seemed to be OK at first.

Support got quite rude with their accusation, telling me they pay out millions worldwide but that they have never seen play like mine before. It's not my fault they are inexperienced with high rollers.

I guess I'll wait to see what they say when they have completed their 'checks' but I am not holding my breath. I hope to at least get my deposit back though.
They know full well no fraud has taken place. This is just there get it jail card to not pay you. Sadly you will have to just move on from it Cos they aren’t licensed to the uk and are clearly cowboys please play at reputable casinos Cos then at least you have some sort of leg to stand on if anything goes tits up
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I made sure and asked support first if UK players are fine, which they said yes :(
They are NOT fine as they don't have a license to take UK players.

They are about as straight as a monkey puzzle tree. AVOID!!

You do not have permission to view link Log in or register now.
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
Oh no :( Am I likely to even get my deposit back? They have stopped replying to my messages and told me just to wait until the team have completed their checks. Is there a rep here at all from Porn Hub or Play Hub or any of the eSoft sites?
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Oh no :( Am I likely to even get my deposit back? They have stopped replying to my messages and told me just to wait until the team have completed their checks. Is there a rep here at all from Porn Hub or Play Hub or any of the eSoft sites?

No and no.

We would not deal with scum like this on here anyway, i.e. casinos taking unlawful unregulated deposits.

You could try the PAB service but I doubt you'll get any joy from that.

Player Arbitration Policies and Procedures
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Oh no :( Am I likely to even get my deposit back? They have stopped replying to my messages and told me just to wait until the team have completed their checks. Is there a rep here at all from Porn Hub or Play Hub or any of the eSoft sites?

You might need to travel west to Costa Rica if you want to talk to someone from Usoftgaming.

I'm afraid you won't see a penny. A visit to the accredited casino page is recommended at this point: Best Online Casinos Reviews 2020 : Accredited - Casinomeister
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
I know there was a rep on here from PH a while back, he was asking what everyone thought of the porn and gambling combination initiative... :what:
 
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