PlayHub Casino - accusing me of fraud on slots?

Harry_BKK

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Mack - thats another thing I don't fully understand - they will toss the accusation around about me somehow "cheating" the slots... but these are their own slots that they host and surely, audit - are they then indirectly admitting their slots aren't safe and are able to be hacked somehow?

I will take this as far as I need to in terms of a resolution so contacting the slots software company is not something I'll rule out.

They are not their own slots. They only have a simple API connecting to game servers at the providers, e.g. Chilli Pop goes to Betsoft.

The slot provider is just that, providing a service. They have no connection to the casino, nor are they interested in getting involved in player/casino disputes. If the game is faulty, then it is a different story.
 

Hamster 100

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They are not their own slots. They only have a simple API connecting to game servers at the providers, e.g. Chilli Pop goes to Betsoft.

The slot provider is just that, providing a service. They have no connection to the casino, nor are they interested in getting involved in player/casino disputes. If the game is faulty, then it is a different story.
I meant mean, surely they have the responsibility instead of the player for the auditing of the slots etc, instead of trying to tell me its impossible for me to win in the way I did.. I have no control over how the feature pays out. I am not making much sense here but I know what I mean honestly!
 

Harry_BKK

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I meant mean, surely they have the responsibility instead of the player for the auditing of the slots etc, instead of trying to tell me its impossible for me to win in the way I did.. I have no control over how the feature pays out. I am not making much sense here but I know what I mean honestly!

They are just trying to find a way not to pay you and close your account. These are template emails these casinos are sending out to hundreds and thousands of players.

It doesn't really matter what they claim in the email. Should you be able to somehow clear one part, they will come up with something else.

Sorry but I have not heard once in years and years for such a case to end well for the player. They will go as far as closing the casino and reopen under e.g. PlayH Casino. It doesn't matter to them. They pay up to 60% commission, so they will always find affiliates who do not care for players that will promote them and get them the traffic they need.
 

mack341

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Are you naive or just kind-hearted mate? :D

The legal jurisdiction applying to the casino is Curacao, good luck getting anything out of there! :oops:

You do know that some game providers have two names, one for MGA/UKGC and one for "grey markets". Same games just different names and graphics. It would be the easiest to circumvent.

BTW, MGA is asking casinos that want an MGA licence to list only game suppliers who also have an MGA licence. So something like that is already happening, but how far can a regulator go before it becomes communism-style?

If the scammes are routeing the money back into the EU area via cyprus it's something that shoudn't be going on especially with all the laws and regulations the EU seem to have and love, and yet this backdoor is available and easily used?

I mentioned sister firms and shell companies, Dunover said this slot maker is linked to pragmatic iirc, so there is a way in there for MGA/ukgc to route out the scam casinos from using slots made by household names, if the political will/direction is there it can be done via law, and then playhub's of this world would have to use inhouse made slots and servers.

I don't see that as naive or kind hearted, unless you are saying the whole system is crooked, the ukgc/mga/EU etc.. and they will turn a blind eye and not lift a finger to try and stop the curacao corruption?

the way in is via the slot makers, the ukgc/ mga and EU have a lot of power and commercial control over these if they wanted to use it...

edit: ^ I got that wrong regarding a link between pragmatic and betsoft :oops:
 
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Harry_BKK

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If the scammes are routeing the money back into the EU area via cyprus it's something that shoudn't be going on especially with all the laws and regulations the EU seem to have and love, and yet this backdoor is available and easily used?

I mentioned sister firms and shell companies, Dunover said this slot maker is linked to pragmatic iirc, so there is a way in there for MGA/ukgc to route out the scam casinos from using slots made by household names, if the political will/direction is there it can be done via law, and then playhub's of this world would have to use inhouse made slots and servers.

I don't see that as naive or kind hearted, unless you are saying the whole system is crooked, the ukgc/mga/EU etc.. and they will turn a blind eye and not lift a finger to try and stop the curacao corruption?

the way in is via the slot makers, the ukgc/ mga and EU have a lot of power and commercial control over these if they wanted to use it...

I meant naive or kind-hearted because you seemed to be hoping to find some honest element in this malarkey. This is a stone-cold business with the proceeds going to parts of the world you don't want to know. It is a cash cow for certain groups, to put it mildly.

Betsoft is not connected to Pragmatic. Pragmatic used to be Topgame which was probably the most rogue games provider you could ever find and they were also running the casinos to collect the double-dip profits. Apparently, the old owner is out, which some doubt and some believe. It is not very clear and extremely tough to find anything definite.

Prove the corruption mate! I will bow to you if you can. They cover their backs in all possible directions. And if they get really caught out, then they just close shop and open a new post box company.
 

mack341

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I meant naive or kind-hearted because you seemed to be hoping to find some honest element in this malarkey. This is a stone-cold business with the proceeds going to parts of the world you don't want to know. It is a cash cow for certain groups, to put it mildly.

Betsoft is not connected to Pragmatic. Pragmatic used to be Topgame which was probably the most rogue games provider you could ever find and they were also running the casinos to collect the double-dip profits. Apparently, the old owner is out, which some doubt and some believe. It is not very clear and extremely tough to find anything definite.

Prove the corruption mate! I will bow to you if you can. They cover their backs in all possible directions. And if they get really caught out, then they just close shop and open a new post box company.

Yeah, I realise it could become complex, but that's never stopped the ukgc before, they bang on about money laundering and keeping crime out, but some of the big slot makers it would seem are assisting scammers to provide a gambling website product, should they be able to do this scot-free and still serve the uk market?

I'd love somebody to ask the ukgc just about this, if they replied 'it would be too complex' I'd think the political will is not there to confront it.

Also Just how much drug and people/sex trafficking money is getting washed through online casinos in unlicensed jurisdictions I wonder...too dangerous for anyone to investigate this closely though :eek2:
 
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dunover

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colinsunderland

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EDIT - Chilli Pop, a Betsoft slot. There's a surprise. Like their E.European friends Pragmatic, alas they ain't fussy as to whom they provide their slots and allow them to be used by people who take unlicensed deposits to play them.

Pragmatic who Dan works for allow their games to be used on sites not licensed in the UK but accepting UK players?
 

dunover

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Pragmatic who Dan works for allow their games to be used on sites not licensed in the UK but accepting UK players?

Yes, they appear at numerous sites that have taken unlicensed deposits. Probably down to the aggregator.

They tend to appear alongside Wazdan games.
 

colinsunderland

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Yes, they appear at numerous sites that have taken unlicensed deposits. Probably down to the aggregator.

They tend to appear alongside Wazdan games.

In which case it begs the question, why are they being promoted on here ffs.
Quite easy to put geoblocking in place at game server level.
 

colinsunderland

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Perhaps because not everyone believes only certain countries should be allowed to gamble online?

The UK are allowed to gamble online, what point are you trying to make?
If casinos that aren't licensed in the UK are rouged for accepting UK players, then why shouldn't software providers be subject to the same process?
 

neon claws

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The UK are allowed to gamble online, what point are you trying to make?
If casinos that aren't licensed in the UK are rouged for accepting UK players, then why shouldn't software providers be subject to the same process?
You're talking to someone who has to play at rogue casinos because their government is in the pocket of the pubs, clubs and casinos.

The point I am trying to make is it's very easy to decry these operations until you need them thanks to nanny state policies.
 

colinsunderland

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You're talking to someone who has to play at rogue casinos because their government is in the pocket of the pubs, clubs and casinos.

The point I am trying to make is it's very easy to decry these operations until you need them thanks to nanny state policies.
But I'm specifically talking about the UK market. Affiliates are rightly condemned for promoting these casinos that take gamstop excluded players, the casinos are put into the pit for taking deposits from UK players, yet a software provider that seemingly makes money from these excluded players is allowed to promote themselves on here.
 

Hamster 100

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Every day I wake up I am feeling increasingly depressed by this whole situation. I keep praying for a miracle that it will somehow turn out well.... but I am so powerless until they see fit to 'complete their investigation' :( I'm 97% resigned to accept that it won't turn out well. Psychologically having that kind of money put under your nose and whisked away to nothingness when you're playing honest, fair and square games with your own money is pretty traumatic.
 

neon claws

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Every day I wake up I am feeling increasingly depressed by this whole situation. I keep praying for a miracle that it will somehow turn out well.... but I am so powerless until they see fit to 'complete their investigation' :( I'm 97% resigned to accept that it won't turn out well. Psychologically having that kind of money put under your nose and whisked away to nothingness when you're playing honest, fair and square games with your own money is pretty traumatic.

It could just be a stalling tactic, hoping you'll reverse the winnings. Just stay cool until they've made a decision and go from there.
 

Lobo

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I wish you good luck, OP!
Keep up the pressure and don't give up. At this stage; Do not settle for anything less than what is owed to you. Do not try to make any deal with them.
Good luck!
 

Hamster 100

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I wish you good luck, OP!
Keep up the pressure and don't give up. At this stage; Do not settle for anything less than what is owed to you. Do not try to make any deal with them.
Good luck!
Thanks so much Lobo.... I won't back down... but I am worried that they will get away with this due to me having nowhere to turn.. I will certainly PAB though when it gets to that stage... this is way too much money to just say "oh well" to.
 

Hamster 100

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Little update. I provisionally emailed the Curacao-egaming complaints email address just to see what kind of response I'd get from them, if any. I today received a response from them asking for full details of this issue.

Promising sign? The lack of timescale provided by PlayHub for their 'investigation' is why I'm jumping all over it and won't let it lie - if they had said we will come back to you within 14 days, I would let that time elapse, but the lack of time frame is just adding extra alarm bells. I have now submitted full details to Curacao so lets see...
 

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