PlayHub Casino - accusing me of fraud on slots?

Harry_BKK

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IMO, the verdict won't bother PlayHub, no matter if it is for or against them. I have yet to see a case where Curacao found for the player and the casino then coughed up.
 

Lobo

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Who owns PlayHub?
List all contact information of companies, who (name of person(s) is in charge of that company etc etc.
Then you can try contact them directly + the companies (scammers) will get their names in the Google searches which can upper the pressure to have this resolved.

If they start to see that loss of business and reputation might exceed the amount owed to you, that can do some kind of wonders. (I was about to say a joke about Casumo regarding this, but I'll hold my fart in)
 

Slottery

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Without reading whole thread in detail, if they are checking something related to gameplay etc... they most probably are escalating it to game provider so especially when there is 3rd party included, it's just mission impossible to give exact timeframe. Waiting for now is pretty much all you can do and if getting unfair decision, then complain about it but i would wait until you get their reply.

It shouldn't take many weeks, sometimes provider getting back to single query can be bit slow and impossible for casino to estimate but would give it some time. Claiming complaint don't have any expiration times which would be in near future so your complaint is as valid next week what is now.
 

Slottery

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Who owns PlayHub?
List all contact information of companies, who (name of person(s) is in charge of that company etc etc.
Then you can try contact them directly + the scammers will get their names in the Google searches which can upper the pressure.

Have you ever tried this successfully? I know that some publicly listed companies who directors contact details are publicly available do get certain amount of player feedback but don't know any CEO or other C level directors who would really answer to any emails as they have other people in company who get paid for replying players :)
 

samdog21

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How you would ever deposit that kind of money in the banana republic, was first big mistake. Very hard for casinomeister to help from there. Most of casinos out of curacao are shady crooks. There are only a couple, bitzstarz being one that is accredited here.
 

dunover

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Every day I wake up I am feeling increasingly depressed by this whole situation. I keep praying for a miracle that it will somehow turn out well.... but I am so powerless until they see fit to 'complete their investigation' :( I'm 97% resigned to accept that it won't turn out well. Psychologically having that kind of money put under your nose and whisked away to nothingness when you're playing honest, fair and square games with your own money is pretty traumatic.

Make that 100% and you'll then grasp the reality of the situation. Bent casino, bent jurisdiction, bent 'license'. Sorry mate.
 

chiya

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Why would you deposit £450 at a Curacao licensed casino :axeman2::axeman2::axeman2:there are so many other reputable casinos available which have a uk license unless your on gamstop i am struggling to understand why

Two words:

Feature buys

Did you forget that UK has banned feature buys? If a player wants to do feature buys then it is no wonder they seek casinos that take UK players but do not have a license. And there are some casinos like that, that actually pay. This one clearly, isn't one of them.
 

Hamster 100

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Who owns PlayHub?
List all contact information of companies, who (name of person(s) is in charge of that company etc etc.
Then you can try contact them directly + the companies (scammers) will get their names in the Google searches which can upper the pressure to have this resolved.

If they start to see that loss of business and reputation might exceed the amount owed to you, that can do some kind of wonders. (I was about to say a joke about Casumo regarding this, but I'll hold my fart in)

All I know is they are owned by uSoft Gaming
logo


Dr. M.J. Hugenholtzweg z/n
Curaçao
Email: [email protected]
Phone: +1 (855) USOFT 80
Fax: +1 (855) USOFT 80

And they are licensed by Curacao. I can't find a single NAME of anyone to deal with apart from who I have dealt with in support - one William Dornat.
 

Hamster 100

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Two words:

Feature buys

Did you forget that UK has banned feature buys? If a player wants to do feature buys then it is no wonder they seek casinos that take UK players but do not have a license. And there are some casinos like that, that actually pay. This one clearly, isn't one of them.


Yes & I enjoy Feature Buys so much, this was what I was consistently doing during my play.
 

Slottery

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Don't stress, relax and wait their reply for little why and start then your complaints if not happy with their answers. You don't have any shortcut to get everything magically sorted today, if they are willing to check your gameplay with providers, it does take some time and is impossible to give timeframe as it's in providers hands.

If not hearing anything in next two weeks, start to claim your complaints but getting more stress and higher blood pressure by panicking now, don't help at all for your health or outcome of this situation, being patient makes better for you.

Also good to have time to think are bonus buys so important that you want to play in Curacao under their consumer protection instead of UK.
 

Harry_BKK

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Don't stress, relax and wait their reply for little why and start then your complaints if not happy with their answers. You don't have any shortcut to get everything magically sorted today, if they are willing to check your gameplay with providers, it does take some time and is impossible to give timeframe as it's in providers hands.

If not hearing anything in next two weeks, start to claim your complaints but getting more stress and higher blood pressure by panicking now, don't help at all for your health or outcome of this situation, being patient makes better for you.

Also good to have time to think are bonus buys so important that you want to play in Curacao under their consumer protection instead of UK.

FYI, Pornhub was a major shareholder when they first launched the casino. They decided to get out pretty quickly.

Usoftgaming then renamed the casino into PlayHub Casino and also opened PH Casino and BetSwagger. You can google and see how many complaints you can find for non-payment with exactly the same storyline as the OP. And it is always when the amount is large. Typical rogue behaviour, pay the small change and confiscate the big wins.
 

Hamster 100

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I joined up taking some comfort in the fact that they were linked to someone as large as Porn Hub. Had no idea they no longer were linked.
 

Slottery

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FYI, Pornhub was a major shareholder when they first launched the casino. They decided to get out pretty quickly.

Usoftgaming then renamed the casino into PlayHub Casino and also opened PH Casino and BetSwagger. You can google and see how many complaints you can find for non-payment with exactly the same storyline as the OP. And it is always when the amount is large. Typical rogue behaviour, pay the small change and confiscate the big wins.

Would still give them fair two weeks or something if they willing to complete any gameplay checks. Not that huge amount that would be biggest miracle to get paid but wouldn't yet take loan against that :D
 

dunover

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All I know is they are owned by uSoft Gaming
logo


Dr. M.J. Hugenholtzweg z/n
Curaçao
Email: [email protected]
Phone: +1 (855) USOFT 80
Fax: +1 (855) USOFT 80

And they are licensed by Curacao. I can't find a single NAME of anyone to deal with apart from who I have dealt with in support - one William Dornat.
Yes, that's the address linked with 1668/JAZ scam casinos. Only they're getting wise to the fact that amongst other we at CM have publicized the fact people shouldn't play at sites where they see the devil's number 1668/JAZ, so they omit it from their casinos nowadays.
 

Harry_BKK

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Would still give them fair two weeks or something if they willing to complete any gameplay checks. Not that huge amount that would be biggest miracle to get paid but wouldn't yet take loan against that :D

OK. I did some research the other day (you can see my post on page 1 or 2 of this thread) and one of the main people is director/CEO/major shareholder in dozens of active and inactive companies, not just in Cyprus. The absolute majority connected to online gambling and payment processing. I stopped at 71 as I didn't want to get any deeper into the matter.

I'll bet my last shirt that the "investigation trick" is just that, a trick to wear the OP out. He didn't win a progressive, neither have there been any reports of faulty games. They just claim that it is not possible to win over 50K from a GBP450 deposit.

Well, I won 23K from a mere EUR19 cashback at VS and got paid in minutes. Just sayin' :D

EDIT: The post in question is on page 3 - PlayHub Casino - accusing me of fraud on slots?
 

Slottery

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OK. I did some research and one of the main people is director/CEO/major shareholder in dozens of active and inactive companies, not just in Cyprus. The absolute majority connected to online gambling and payment processing. I stopped at 71 as I didn't want to get any deeper into the matter.

I'll bet my last shirt the "investigation trick" is just that, a trick to wear the OP out. He didn't win a progressive, neither have there been any reports of faulty games. They just claim that it is not possible to win over 50K from a GBP450 deposit.

Well, I won 23K from 19 cashback at VS and got paid in minutes. Just sayin' :D

Very legit casinos checking gameplays before paying out some big wins (big that way that player been extremely lucky), that's why just said that give it that two weeks before starting panic mode, claim complaint and kiss good bye for money.
 

Harry_BKK

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Very legit casinos checking gameplays before paying out some big wins (big that way that player been extremely lucky), that's why just said that give it that two weeks before starting panic mode, claim complaint and kiss good bye for money.

I don't think it is legit because no casino is checking if the games were faulty when someone loses 50K. Some casinos will have 100s of thousands in net revenue in a day, do they check if the games were faulty, because people lost so much?

What do you need to check? There are so many diagnostics built-in, any casino can analyze the gameplay in minutes. If it is anything like what Microgaming is offering casino operators, then they can nearly count the number of farts from a player during a session.

Two weeks, are they still using pigeon mail or horse couriers? :rolleyes:
 

danofthewibble

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Essentially, assume the money is gone. IF they pay you, let them do it. They may want to do it by a few instalments. Take every single instalment that they pay you as a bonus, and don't assume you'll see another instalment. And never, ever play there again.
 

Hamster 100

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I don't think it is legit because no casino is checking if the games were faulty when someone loses 50K. Some casinos will have 100s of thousands in net revenue in a day, do they check if the games were faulty, because people lost so much?

What do you need to check? There are some many diagnostics built-in, any casino can analyze the gameplay in minutes. If it is anything like what Microgaming is offering casino operators, then casino operators can nearly count the farts of a player during a session.

Two weeks, are they still using pigeon mail or horse couriers? :rolleyes:

Couldn't agree more and not prepared to rest on my laurels for this amount of legitimately won money.
 

Hamster 100

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Essentially, assume the money is gone. IF they pay you, let them do it. They may want to do it by a few instalments. Take every single instalment that they pay you as a bonus, and don't assume you'll see another instalment. And never, ever play there again.

Had been working my way up the Swagger Levels to allow larger withdrawal amounts per month but for this sum, at my current Swagger Level when they banned me (mid range, "Gold" I think I was- the levels run from "Bronze" to "VIP"), I'd already be expecting at least a three month wait to receive full amount. Instalments absolutely fine.
 

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