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Heads Up - Zip Payments Payment Processor

Discussion in 'Online Casinos' started by 2young2care, Jul 11, 2008.

    Jul 11, 2008
  1. 2young2care

    2young2care Experienced Member

    Occupation:
    slots
    Location:
    around the corner
    I just got notice from my bank that 2 checks I deposited last week have been returned NSF. They were both from Zip Payments from withdrawals I had made at 2 different Fortune Lounge group casinos. One check was only for $80 and the other was only $50!! :eek:

    Thought I'd give a heads up.
     
  2. Jul 12, 2008
  3. desiredusername

    desiredusername Dormant account

    Occupation:
    to look pretty
    Location:
    USA
    You are NOT alone!

    My sole purpose of reading these posts today was to see if anyone else was having problems with ZIP Payments. I received three checks from them within the past two weeks. The first one bounced, and my bank is holding my funds on the other two because they have "confidential information that the check(s) may not be paid" (straight off the notice from my bank). I contacted the casino immediately, although they claim they have not had any other player complaints. I was told someone in their financial department would investigate the situation and get back to me within 48 hours... that was several days ago and I have yet to be contacted. I feel only slightly better knowing that I am not alone. I am extremely upset that the casino has done absolutely nothing to help resolve the situation; or, at a minimum, at least had the courtesy to contact me with whatever information they might have. If anyone else has any information, I'd love to know!
     
  4. Jul 13, 2008
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Please, if you haven't already done so... contact the forum rep for Fortune Lounge via PM with pertinent details. Go HERE and you'll see fortune lounge listed along with contact info.

    Good luck to you both. Let us know how this goes.
     
    1 person likes this.
  6. Jul 13, 2008
  7. desiredusername

    desiredusername Dormant account

    Occupation:
    to look pretty
    Location:
    USA
    It wasn't the Fortune Lounge Group, but I did contact the appropriate rep through this site earlier today. Haven't yet received a reply, but I'll be sure to post whatever I learn.
     
    1 person likes this.
  8. Jul 13, 2008
  9. 2young2care

    2young2care Experienced Member

    Occupation:
    slots
    Location:
    around the corner
    It isn't the casinos fault. I have always been paid promptly by Fortune Lounge group casinos. I just wanted to give warning to anyone expecting payments and always receive a check. I'm still expecting a larger check from another casino that I know uses Zip Payments and I'm worried. It's pretty bad when a $50 check bounces. :(
     
  10. Jul 15, 2008
  11. desiredusername

    desiredusername Dormant account

    Occupation:
    to look pretty
    Location:
    USA
    Update

    It's been a week now since I first notified the casino of this situation, and it doesn't seem like I'm any closer to a resolution. The casino itself has done nothing more than thank me for my patience.

    One small victory, perhaps... I did get an acknowledgment through their group's representative that a problem does exist. She even confirmed that my second and third checks would be returned NSF, and they were today.

    I'm still sending emails regularly in hopes that I can get replacement checks issued immediately and sent via overnight. Considering my first withdrawal occurred June 15, I can quite literally say that I've been waiting a month for payment. While I do understand that casino is not totally to blame, their lack of response is abhorrent (or some other fancy word for completely shitty).

    Hopefully I'll be a shiny, happy person in my next update.
     
    2 people like this.
  12. Jul 20, 2008
  13. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    Just to let everyone know a reporter from cnbc is nosing around here.

    This reporter seems to feel that the two threads here at CM about zip payments bouncing constitute proof that the government has shut down all gambling payments to US residents.
     
    2 people like this.
  14. Jul 20, 2008
  15. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    How do you know this lots0 ? Not that I don't believe you, I am just curious...:confused:
     
  16. Jul 20, 2008
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    It's an interesting if rather short article by CNBC writer Darren Rovell, who is apparently investigating the impact of financial bans in online gambling and names Zip Payments and Morris Mohawk Gaming Group (Bodog) as two companies that did not respond to his enquiries.

    Rovell is intrigued by how pervasive - or not - the payment problem has become, and he invites Internet gamblers who have received rubber cheques or have been told that payment would take more than a month to share their stories by emailing This email is not visible to you..

    Rovell says he was formerly of the opinion that the [U.S.] government was never going to stop online gambling run by companies with fifteen different names in countries outside the United States. His view has changed, and he wrote this week that the U.S. government was coming closer to halting the pastime by effectively crippling Internet online gambling payment systems.

    His premise is that it's easy enough to bet on the Internet but getting paid is more problematic (in terms of timeframes etc etc)


    It's on the CNBC website.

    Edited to add that the piece I saw did not mention Casinomeister, although when referring to Zip Payments it did comment that player message boards "lit up" with complaints about no-slow payments and bouncing checks.
     
    4 people like this.
  18. Jul 20, 2008
  19. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    Yup and if you search google (or any of the other search engines) for anything to do with [zip payments] the threads on CM are the only related search results.
     
    3 people like this.
  20. Jul 20, 2008
  21. 2young2care

    2young2care Experienced Member

    Occupation:
    slots
    Location:
    around the corner
    Just wanted to add that the Fortune Lounge rep here has contacted me and is working with me to get restitution. Also, I received the physical checks that were returned from the bank and they were stamped with "Refer to Maker". I did a google search on that phrase and didn't particularly like the results that came up.
     
  22. Jul 21, 2008
  23. deucebag

    deucebag Experienced Member PABnononaccred PABnonaccred PABaccred

    Occupation:
    Engineer
    Location:
    cyberspace
    Actually I've read about zip on twoplustwo and sportsbookreview as well, and those forums truly have been "lit up". zip was used by many sites, including Full Tilt Poker and Sportsbook.com. Other forums have a policy of deleting the names of payment processors and their banks so as not tip off the banks, that is probably why you don't get many hits.
     
    1 person likes this.
  24. Jul 21, 2008
  25. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Ummmmm:eek: I received a PM about a week and a half ago that put my radar up, not really sure why but it did, I think it was gut instint.
     
  26. Jul 22, 2008
  27. vickie40

    vickie40 Vickie

    Occupation:
    Making the US a safer place!
    Location:
    USA
    I also received a NSF check back from my bank from Zip from a Royal Vegas Payout from June 15th. I haven't heard back from the Fortune Lounge Rep here yet. Has anyone else heard anything else regarding this?

    Thanks!
     
  28. Jul 23, 2008
  29. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Received a PM from Vickie40 yesterday after I had already left the office.

    PM'ed her this morning and requested some documentation. As soon as I receive it the issue will be resolved.

    Wim
     
  30. Jul 29, 2008
  31. vickie40

    vickie40 Vickie

    Occupation:
    Making the US a safer place!
    Location:
    USA
    Just wanted to update everyone. At this time Wim is working with me to reimburse me for my overdraft fees along with replacing the check. I think that says something about Fortune Lounge's customer service.

    Thanks!
     
  32. Aug 28, 2008
  33. 2young2care

    2young2care Experienced Member

    Occupation:
    slots
    Location:
    around the corner
    UPDATE

    I'd like to update everyone on the situation with my withdrawals from Fortune Lounge group of casinos. Their rep here contacted me shortly after my first post. Wim checked into the situation for me, collected the necessary documentation, and got my payments re-issued to me through another processor. Best of all, he kept me updated at nearly 24-hour intervals until I had my payment in my physical possession. Thank you very much, Wim!!

    :thumbsup:

    Also, an update from another thread concerning Grand Mondial in which someone had asked about how quickly they pay:

    http://www.casinomeister.com/forums/casino-complaints-bonus-issues/25794-grand-mondial-advisory.html

    I had 2 more live chat sessions where I was unsuccessful in getting any information about the whereabouts of my withdrawal of April 22nd. I finally contacted their rep here and received my payment this morning. While I'm a very patient person, this experience with their live chat (they were always polite, of course) was on the verge of making me lose that particular virtue. :oops: For instance, they kept telling me that my check had been sent once and then sent again and that it was really weird I hadn't received it yet. :confused: I agreed!! :rolleyes: The actual situation was that a check had never been sent at all and their records showed an ACH withdrawal to my bank account. Except that also didn't happen and I didn't think US players could receive ACH withdrawals anyway. Nevertheless, Grand Mondial's rep here at CM was very helpful in getting the situation straightened out and kept me updated at regular intervals until I had payment in my possession. Thank you very much Mario!!

    :thumbsup:

    In the future, I will be using my QT and Ewallet Xpress accounts for all my withdrawals. :D No paper checks for me!!
     
  34. Aug 28, 2008
  35. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    This is exactly why threads such as this should be kept in 'america the beautiful.' That way they're hidden from search engines.
     
  36. Aug 28, 2008
  37. kauphy

    kauphy Meister Member

    Occupation:
    mom
    Location:
    az
    fl

    the fl group of casino are the greatest and the people who work there r just about the best group you can find on any on-line casino. i had a bounce check from them awhile back and they did everything they could to get anoughter one to me as fast as they could. i still play there and have no promble getting paid. they really r the best.
     
  38. Aug 28, 2008
  39. 2young2care

    2young2care Experienced Member

    Occupation:
    slots
    Location:
    around the corner
    Should I have not made an update? :oops::oops::oops:

    Please move the thread elsewhere if this information is too sensitive. I don't want to cause any trouble. :oops:
     

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