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HeyMikey

Dormant account
PABnonaccred
Joined
Apr 21, 2007
Location
USA
Read the terms of the $10 free offer carefully. It requires 20x WR requirement on the $10 and a max cash out of $100. Then they require a $25 deposit (makes sense for verification). BUT, then they require another 20x WR on the $25 before you can cash out the max of $100.

I wasted $25 :mad:
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Read the terms of the $10 free offer carefully. It requires 20x WR requirement on the $10 and a max cash out of $100. Then they require a $25 deposit (makes sense for verification). BUT, then they require another 20x WR on the $25 before you can cash out the max of $100.

I wasted $25 :mad:
Let me get this straight.

When you make the required deposit of $25 (bonus free) you still can not cash out your $100?
You then have a WR of $500 despite taking no bonus on your deposit?

So your max cashout of $100 on the ND bonus is non playable?

Edit:

OK I have been to their site and these are the T&C's of the ND bonus offer.

1. Bonus is valid through midnight on August 5th, 2009.
2. The Trial Bonus is valid for NEW members who have NEVER made a deposit to their accounts.
3. This offer cannot be combined with any other bonus offers.
4. No deposit or credit card information will be required to receive the $10.00 free trial bonus.
5. In order to cash out you need to wager both the bonus and the deposit amount 20 times on any of our Slots, Scratch Cards or Keno games.
6. Wagers made on any other game will not count towards the wagering requirements. Winnings coming from games other than the ones allowed in this promotion will be removed prior to processing a withdrawal.
7. A minimum deposit of $25.00 is required prior to processing any withdrawal request.
8. The minimum withdrawal amount is $50.00. Maximum withdrawal with the free $10.00 is $100.00. This means that if you won over $100.00, you will need to make a minimum deposit of $25.00 before you can take out $100.00. The remaining money won with the free trial bonus will be deducted.
9. When you make a deposit after enjoying the trial bonus, well remove any balance remaining in your account stemming from this offer.
10. Any funds remaining in accounts stemming from this offer will be removed within 30 days after the bonus was received.
11. Your registration must be accurately completed to be eligible to receive the $10.00 bonus. Accounts with invalid or incomplete information wont qualify for the trial bonus.
12. Only one bonus is allowed per account/household or environments where computers are shared.
13. If you open more than one account without written authorization from casino management well close all accounts and winnings will be voided.
14. These terms are subject to change without notice, so we strongly suggest you to check the terms often.
15. General Terms and Conditions also apply.


So there is absolutely no mention of any added WR being attached to the $25 deposit and your $100 should be removed from your account and processed for withdrawal.
Either they are rogue with a capital R or you have been badly misinformed by their CS or you have made a mistake.
 

HeyMikey

Dormant account
PABnonaccred
Joined
Apr 21, 2007
Location
USA
Here it is

This is what CS is pointing to for the added $500 WR:

5. In order to cash out you need to wager both the bonus and the deposit amount 20 times on any of our Slots, Scratch Cards or Keno games.
 

Copperpot

Dormant account
Joined
Oct 22, 2008
Location
London
Let me get this straight.

When you make the required deposit of $25 (bonus free) you still can not cash out your $100?
You then have a WR of $500 despite taking no bonus on your deposit?

So your max cashout of $100 on the ND bonus is non playable?

Edit:

OK I have been to their site and these are the T&C's of the ND bonus offer.

1. Bonus is valid through midnight on August 5th, 2009.
2. The Trial Bonus is valid for NEW members who have NEVER made a deposit to their accounts.
3. This offer cannot be combined with any other bonus offers.
4. No deposit or credit card information will be required to receive the $10.00 free trial bonus.
5. In order to cash out you need to wager both the bonus and the deposit amount 20 times on any of our Slots, Scratch Cards or Keno games.
6. Wagers made on any other game will not count towards the wagering requirements. Winnings coming from games other than the ones allowed in this promotion will be removed prior to processing a withdrawal.
7. A minimum deposit of $25.00 is required prior to processing any withdrawal request.
8. The minimum withdrawal amount is $50.00. Maximum withdrawal with the free $10.00 is $100.00. This means that if you won over $100.00, you will need to make a minimum deposit of $25.00 before you can take out $100.00. The remaining money won with the free trial bonus will be deducted.
9. When you make a deposit after enjoying the trial bonus, well remove any balance remaining in your account stemming from this offer.
10. Any funds remaining in accounts stemming from this offer will be removed within 30 days after the bonus was received.
11. Your registration must be accurately completed to be eligible to receive the $10.00 bonus. Accounts with invalid or incomplete information wont qualify for the trial bonus.
12. Only one bonus is allowed per account/household or environments where computers are shared.
13. If you open more than one account without written authorization from casino management well close all accounts and winnings will be voided.
14. These terms are subject to change without notice, so we strongly suggest you to check the terms often.
15. General Terms and Conditions also apply.


So there is absolutely no mention of any added WR being attached to the $25 deposit and your $100 should be removed from your account and processed for withdrawal.
Either they are rogue with a capital R or you have been badly misinformed by their CS or you have made a mistake.
The exact same thing happened to me at Casino Titan, i was told that i'd have to wager my $25 deposit but i emailed them & they said i didn't.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
This is what CS is pointing to for the added $500 WR:

5. In order to cash out you need to wager both the bonus and the deposit amount 20 times on any of our Slots, Scratch Cards or Keno games.
But it is a no deposit bonus so therefore the deposit amount is 0X20=0 (deposit) + 10X20=200 (NDB) :eek2:
You have already completed the WR.

The only time a deposit is mentioned is that it is required to process the withdrawal request.

What they are saying not only goes against the T&C's but means if true that even should you lose the $10 NDB then deposit $25 without taking a bonus you will have minimum $500 WR attached to you deposit!

If what you say is true they are full of shit.
Thanks for the heads up.
Rogue alert.:sniper:
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
This is what CS is pointing to for the added $500 WR:

5. In order to cash out you need to wager both the bonus and the deposit amount 20 times on any of our Slots, Scratch Cards or Keno games.
That term ONLY applies to deposit match bonuses - the CS got it wrong.

This casino is in the "Pending Accreditation" section here at CM - time to make them prove they deserve to be there by refunding whatever balance you had before you made your $25 deposit + the $25 as well.

If what you say is true they are full of shit.
Thanks for the heads up.
Rogue alert.:sniper:
See above.
I hope they're not trying to beat HippoJo's Pending Accredited to Rogue speed record! :eek:

KK
 

HeyMikey

Dormant account
PABnonaccred
Joined
Apr 21, 2007
Location
USA
Guys:
I received an email from the manager today, AFTER I LOST ALL THE FUNDS. She said she would make an exception to the rules because she likes to please CM members. So it sounds like those are the rules. They definitely are unfair making a player wager 20x a cash deposit with no ties to any bonus other than to withdraw funds from a previous bonus. Anyhow, I replied to her that the money is gone because I was pissed at their unreasonable terms and played the money recklessly. I feel cheated!
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Guys:
I received an email from the manager today, AFTER I LOST ALL THE FUNDS. She said she would make an exception to the rules because she likes to please CM members. So it sounds like those are the rules. They definitely are unfair making a player wager 20x a cash deposit with no ties to any bonus other than to withdraw funds from a previous bonus. Anyhow, I replied to her that the money is gone because I was pissed at their unreasonable terms and played the money recklessly. I feel cheated!
Well that does not sound good.
Certainly the email was an empty gesture if you already lost the money before it was sent.
A bigger concern is that it is not in their T&C's and as I explained the logic of their argument, that it is, fails completely.

I think perhaps the Rep needs get over here and clarify some things before their reputation is tarnished even before they get off the ground.
 
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chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
According to para 8 of the Ts and Cs, if you win anywhere between $50 and $100 you can cash out without making a $25 deposit right?
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
But it is a no deposit bonus so therefore the deposit amount is 0X20=0 (deposit) + 10X20=200 (NDB) :eek2:
You have already completed the WR.

The only time a deposit is mentioned is that it is required to process the withdrawal request.

What they are saying not only goes against the T&C's but means if true that even should you lose the $10 NDB then deposit $25 without taking a bonus you will have minimum $500 WR attached to you deposit!

If what you say is true they are full of shit.
Thanks for the heads up.
Rogue alert.:sniper:
I took up the offer with the playthru counter at $200. Busted though:p
 

HeyMikey

Dormant account
PABnonaccred
Joined
Apr 21, 2007
Location
USA
Ignore the playthrough counter. I zeroed mine out and it said $100 in the withdrawable field. I deposited the $25, tried to cash. They reversed my withdraw and sent me an email explaining that I had not met the playthrough of the $25 as stated earlier. The counter was not in effect because the $25 had no strings other than their bogus rule.
 

missmichelle

Meister Member
Joined
Sep 17, 2008
Location
Tucson AZ
If you deposit the 25.00 in order to cash out on the free chip and then are forced to wager it what happens if you win on your deposit? You are still only allowed to cash out 100.00? Someone has lost their mind.

Michelle
 

HeyMikey

Dormant account
PABnonaccred
Joined
Apr 21, 2007
Location
USA
The details

The more I think about it, the more shitty I think it is. I realize it's only $125 in all, but it certainly doesn't make for good business practice. I'll leave it to you guys to determine. Here's how the whole thing went down...

I took the $10 free offer. The playthrough counter read $200 WR. I ran it up to $160 or so and met the WR. I played it down to $100 realizing the max withdrawable of the bonus was $100. I deposited $25 using my credit card because Quicktender was not an available method in the cashier. The cashier now indicated $125 was withdrawable. I processed a withdraw via cheque of $100. I left the $25 in the account. I received an email the next day stating I had not met the WR. I contacted live support and was told the same thing. I asked them to explain and that's when I was told I needed to wager $500 more to meet the WR on the $25 deposit ($25x20WR). I stated this was unreasonable and that I met the original WR. I said this was a cash deposit with no WR attached. I was told 3 times that I should have read the terms carefully. I responded that I did. The CS then sent section of the terms #5 where it indicates the bonus and deposit must be wagered 20x. I said I understand but don't think that's reasonable and I would inform my peers on CM. She said ok and the chat session ended. I then recklessly pissed away the $125 in my account and uninstalled the software. I got the following email AFTER my account was at zero balance. Too late!

Hi Michael,
My name is Laura Chacon and Im the manager at CasinCubed.com.
Debbie has filled me in on your case and I would love to make an exception to our rules so that you can cash out the $100.00.
I wanted to explain that this specific rule was created to protect the site as if we dont add the requirement to the deposit then many will come deposit and then withdrawal everything and you and I know how many members can come to take advantage of this Of course I love and trust CasinoMeister members and Im more than willing to make exceptions whenever I can as I know youre not one of those trying to take advantage of us.
Please let me hear from you soon.
Regards,
Laura Chacon
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
This is ridculous. It is almost certain that there will be people who can cash out from the free chip. A deposit for verification of the player's identity is necessary but the WRs for the deposit is just forcing the player to give back some of the money he has already won. If the deposit was for verification and the WRs for the processing fees then it might be considered reasonable. In that case I believe a 2-4X WR on deposits would suffice.
 

BillyCubed

Dormant account
Joined
Jul 15, 2009
Location
CasinoCubed.com
Hi guys

CasinoCubed is in a SOFT LAUNCH mode--CM was kind enough to bring us on as Baptism by Fire, and so it lives up to its name.

We're taking onboard all your input and you'll see your influences in the new rules in the next couple of days. Our goal is to be as transparent and communicative as anyone, and live up to our tag line "The Fairest of Them All."

Because our goal IS to play fair with members who play fair with us. Only way to play it, we reckon. But still we do occasionally create overly onerous sounding rules to put off the scamsters so prevalent in the game. You, as known CM members, can always put a word in the wonderful Laura's ear (and there is NO casino manager more devoted to her customers guys, none) and we'll get you straightened out.

So watch this space, continue to blast ANY area where we need improvement--although the team is VERY experienced, it IS a new brand and we will have some wrinkles to iron out. Hang in there--and we'll show you how a real online casino is run for US players.

Billy
 

HeyMikey

Dormant account
PABnonaccred
Joined
Apr 21, 2007
Location
USA
I received the response from the casino manager today. This is fair of her. I do recommend they change the rule of the WR on the $25. I would also recommend adding Quicktender option for US players.

Hi Mike,
So sorry you feel this way! I have worked in online casinos for a long time and I always protect the members when they have to be protected and I also protect the site when it has to be protected and in cases where free money is given I do my best to balance out everything.

Im refunding your deposit back to your credit card and you let me know if you would like to continue playing in our site.

I strongly advise you to NEVER redeem a bonus without reading and agreeing to the rules. I put a lot of emphasis on this as the last thing I want is to see people mad, sad or frustrated...

Ill let you know as soon as the refund has been completed. Once completed on processors end it will take around 10-15 business days to show up on your statement.

Warm regards,
Laura
Casino manager
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Hi guys

CasinoCubed is in a SOFT LAUNCH mode--CM was kind enough to bring us on as Baptism by Fire, and so it lives up to its name.

We're taking onboard all your input and you'll see your influences in the new rules in the next couple of days. Our goal is to be as transparent and communicative as anyone, and live up to our tag line "The Fairest of Them All."

Because our goal IS to play fair with members who play fair with us. Only way to play it, we reckon. But still we do occasionally create overly onerous sounding rules to put off the scamsters so prevalent in the game. You, as known CM members, can always put a word in the wonderful Laura's ear (and there is NO casino manager more devoted to her customers guys, none) and we'll get you straightened out.

So watch this space, continue to blast ANY area where we need improvement--although the team is VERY experienced, it IS a new brand and we will have some wrinkles to iron out. Hang in there--and we'll show you how a real online casino is run for US players.

Billy
Sorry but those T&C's absolutely do not state that the $25 deposit will have added WR attached. See my earlier post.

That does not put off the Hamsters (I couldn't find a definition for scamster) it just entraps players by offering something as a no deposit bonus that then requires a deposit! and not only that you then force an extra hidden and completely unfair WR on them.
You obviously have a different interpretation of what being transparent means to me and the rest of the forum.

Since it seems your CS was keen to enforce a T&C that does not even exist despite being informed otherwise namely an added WR of the verification deposit (20XWR bonus+deposit on a no deposit bonus of $10 is $200 end of - a little logic can go a long way) I would say these are some very deep wrinkles.

I can imagine players being even more thrilled after losing the $10 and depositing $25 without a bonus only to find that they have a $500 WR to complete (with restrictions) or are you only penalising winning players with this imaginary term plucked from Satan's bottom?

"Fairest of them all", you say - was that not the wicked Queen?

Things get even worse when eventually it seems you are prepared to make exceptions to this non existent T&C for our beloved community.
I guess if you don't have a voice, tough!

So that is the negative what about the positive?

Well obviously Bryan must of seen something in you to consider you for the accredited list and you in turn must of known how important your launch would be and it is hard to believe you would of deliberately come up with this ND turd as a scam. (not much of a positive but I am trying)

A more positive thing is that you are here on these boards and reading and hopefully taking the criticism in and using it constructively.
It is beyond me how an "experienced team" can screw something up, such as this ND promo, so absolutely but you are not the First and won't be the last.

Everyone deserves a Second chance.
You need to get these no deposit T&C's sorted Yesterday or scrap the promo completely.
Also having a $1000 a Week maximum withdrawal limit hurts you enormously.
I accept a new operation can have cash-flow issues and I would sooner this restriction and everyone gets paid rather than a higher limit and non payment - do not pass go - rogue pit.

An inauspicious beginning but let's see how you react.

EDIT:

Just read Mikey's post as he posted as I was writing.

So he got his deposit returned - good.
What I object to is the patronising way he is made to feel as if he can not read the T&C's or interpret them correctly.
The problem is the T&C's are bogus!
 

coxwel

Senior Member
PABnononaccred
Joined
Feb 11, 2009
Location
germany
i am in the same situation, and have still niot made the deposit as i heard in chat what the rewuirements are,. i have 100 withdrawable now and contacted the casino and the rep several times!

so i hope you finally get in contact with me and also make kind of exception as first these rules would be crazy, i won 100 from the chip, and your operator milton already told me once i could cash out!

my user id: <removed>


cheers

coxwel
 
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