LeJoueur, you obviously did not read this thread closely enough, or the discussion and comments re: Inetbet has confused you. This thread is NOT about Inetbet....Aussiekeith has not named the casino as yet. Given his statement about new management I can make an educated guess, but does it really matter? If it's who I think it is, they are reputable and they pay legitimate wins.
Aussiekeith, once again, you used a coupon which CLEARLY stated you are entitled to 10X your deposit, period. It is totally irrelevant how many of us may think this rule sucks, that is all you are entitled to, and it is all you will be paid. You are doing nothing more than wasting people's time (RTG, Montana, Bryan, etc.) by pursuing this. You even admit that you knew the terms of the coupon PRIOR to playing, so why complain about it now. I'm sorry to be harsh, but it's reality.
To answer your original question in this thread....as a matter of fact there was another member/player here who won a random maybe two or three months ago, and who also had been using a 10X max cashout coupon. While he was understandably upset about his luck, he handled it in a very professional manner. He realized his cashout was limited, and I'd lay money that it was at the same group of casinos that you played at. I'll see if I can dig up the thread.
It sucks, but the sooner you accept it, the better.