Has anybody had a jackpot win and not been able to claim it

[Pinababy69]

While I feel bad for you Aussiekeith, I have to agree with the majority here. You played with a coupon that limited your payout and this fact wasn't "hidden". It sucks, but I don't see where you have any recourse. You were aware of the T & C's, and must abide by them. Like Winbig, I really can't understand why you would PAB? Rules are rules, we all expect casinos to abide by them...and we have to do the same.

 

[metaxa]

guarantee if a player cashes out 17 grand he's gonna put a nice chunk back anyway.

i don't think so. there are a lot of freebee hunters out there, which never deposit. regardless if they win a huge amount of money, these people are just bonus-hunters and not players.

as a regular depositor i'm comfortable with the max-cashouts for nondeposit bonus coupons.

@soflat
thats true, but show me a Cryptologic with free money coupons

 

[thelawnet]

thelawnet

It's a possible $250.

That is all I said

But it's a 1/10 chance (or less in fact because of the casino edge) that you will turn $25 in $250. So 9/10 times the player loses, 1/10 he wins $250. The average of course being $25.

Not sure where you are playing, however totally immaterial as it is free money so win/no loss is the only option, so no maths need.

The only point to having a max cashout is to reduce the cost to you of giving the chip to the player. But even without a max cashout, giving away a $25 free chip costs you no more than $25.

If the players mainly play on free chips, then wouldn't it be easier not to give them the money, as you are implying their custom is not worth very much.

I am not being rude to you but this is a ludicrously spurious argument, when one takes into consideration we have thousands of players and no possible way of ascertaining any new players 'merits' or 'worths' until they have played with us for some time.

Hmm, I would have thought that if the players kept on playing with the free chips and not depositing, you would stop offering them free chips, and either offer them nothing, or offer them match deposit bonuses.... Seems quite simple to me, and not hard to ascertain at all.

Again as I have said, the only benefit to you that a max cashout term serves is to slightly reduce the expected loss from giving a chip to a player (forget progressives, it's easy to say you can't win those, or if you do, the money goes back). And there is certainly no benefit to the player.

But since it is a fairly unlikely event (less than 1 in 10 by definition) to make more than 10* the initial chip, then you can't be saving yourselves more than 10% of the value of the chip to have a max cashout term. So instead of a $25 chip resulting in an average cashout of $20 maybe it results in an average cashout of $18. I don't think that's a very big cost saving to you, and it seems to me from a marketing perspective that it's worth more than the $2 to be able to say 'FREE $25 FROM INETBET! PLAY ANY GAMES EXCEPT PROGRESSIVE SLOTS! CASH OUT AS MUCH AS YOU LIKE!!!!"

Perhaps I've missed something, but I don't think so.

 

[tennis_balls]

Perhaps I've missed something, but I don't think so.

there is the x-factor that a no deposit, free chip with no max would attract many more of the wrong type of players for the casino operator. (i.e. players who are very unlikely to consider making a deposit)

 

[silcnlayc]

Surely it would be easier to say you aren't allowed to play the no deposit bonuses on progressive games, problem solved.

Agreed on this point. So many things to sift through over "FREE" or "BONUS" or what ever term you want use money. Truly getting somewhat tedious with all the do's and do nots.

These promotions are used by literally thousands of players, a large majority of whom almost exclusively only ever play with freebies.
There are two valid reasons for these caps on cash outs, firstly if a predominantly freebie only player wins a progressive it would be extremely unfair to our regular players who have been playing daily to win that self same jackpot.

Just don't give bonuses or free money unless they are regular players and at least allow all games to be played to meet the WR (of course this would never be done away with) this way a player can play progressives, black jack or whatever they please and stop being dictated to by the casinos on just how to spend thier OWN money (for to get a match deposit bonus you need to deposit funds).

I just think the T&C's have gotten totally ridiculous and the casinos are only hurting themselves in the long run.

To lure newbies to play at any one casino should be on a totally diferent level of T&C's in my opinion for why would you burden a player that plays $5000+ a month at a casino with the same T&C's as a new player there just for freebies??

This, I will never understand, for players such as me, will and have gone elsewhere to play without bonuses 99% of the time. (I have tried one or two bonuses with success after my first debacle, but this is not the norm for me) and to be treated the same as a freebie scouting newbie player is very insulting.

 

[aussiekeith]

Ok I have read all the messages in here and I seem to have stirred up a lot of coments.First thing I want to say is that there are some RTG Casinos who will pay out on random jackpot wins and the chance of a player actually being lucky enough to hit one is quite low mathmatically but the player must have completed the playthrough of the deposit and the bonus to do so.Furthermore the bonus amount will be taken out of the players account when the withdrawal is complete. Secondly to clarify this situation ever more I have made 10 deposits into this casino where I won this money and while some have been for normal play coupons others have been for cashback coupons as well, so I did not really win this money on just a $25.00 deposit but infact more than that.So I am in no way abusing free coupons or anything such like.I will say again too that it is impossible to know exactly when a jackpot will go off, but then again, if the amount in the top of the software where the random jackpot amount shows, is spinning around at quite a speed and the amount is quite high, then that is an indication that the jackpot is close to going off.I could have contacted live help to take the coupon bonus amount out of my account I guess or I could have deposited a no max coupon into the account and kept playing.But this also brings up an issue too.
You are not suppost to deposit a coupon onto of a previous coupon that has not been fully played through in most RTG Casinos that I have played at.
Maybe this whole coupon system needs to be restructured and maybe only certain coupons allowable to be used in any game with a random jackpot and/or progressive jackpot.There are no problems like this with microgaming, grandvirtual and a lot of other software online casinos.
Furthermore there are some RTG that all coupons are only 10x max claim.
What about having coupons with a lower bonus and 20x or 25x max cashout?
I still say that if a player is lucky enough to win a large jackpot the casino should make an offer of a good will payment at least of say 25 to 50% of the jackpot win requardless of the coupon used as the chances of winning these jackpots are something like 1 in a million. If there figures are wrong then can somebody please tell me the exact odds.Thank You.

 

[soflat]

If you felt the jackpot was about to be won, then you shouldn't have used a coupon with a limit like this.

If I were in charge at the casino, I'd throw you a $100 ND bonus as consolation.

 

[BBKPoker]

Just another concurrence that the casino has the right to pay by the terms it clearly stated and that the player was aware of. Free money is still free money. Enjoy the $250.

 

[winbig]

Just another concurrence that the casino has the right to pay by the terms it clearly stated and that the player was aware of. Free money is still free money. Enjoy the $250.

That's the thing. It wasn't free money. People are forgetting there was a deposit made:

I finally caught up with The Manager, well he said he was and he told me all I can claim is 10x my deposit of $25.00 which is $250.00.

It's not like the OP was playing a ND coupon.

But when it all boils down, you're right. The terms were clearly stated, and they have a right to deny anything over the $250.

 

[thelawnet]

Ok I have read all the messages in here and I seem to have stirred up a lot of coments.First thing I want to say is that there are some RTG Casinos who will pay out on random jackpot wins and the chance of a player actually being lucky enough to hit one is quite low mathmatically but the player must have completed the playthrough of the deposit and the bonus to do so.Furthermore the bonus amount will be taken out of the players account when the withdrawal is complete. Secondly to clarify this situation ever more I have made 10 deposits into this casino where I won this money and while some have been for normal play coupons others have been for cashback coupons as well, so I did not really win this money on just a $25.00 deposit but infact more than that.So I am in no way abusing free coupons or anything such like.I will say again too that it is impossible to know exactly when a jackpot will go off, but then again, if the amount in the top of the software where the random jackpot amount shows, is spinning around at quite a speed and the amount is quite high, then that is an indication that the jackpot is close to going off.I could have contacted live help to take the coupon bonus amount out of my account I guess or I could have deposited a no max coupon into the account and kept playing.But this also brings up an issue too.
You are not suppost to deposit a coupon onto of a previous coupon that has not been fully played through in most RTG Casinos that I have played at.
Maybe this whole coupon system needs to be restructured and maybe only certain coupons allowable to be used in any game with a random jackpot and/or progressive jackpot.There are no problems like this with microgaming, grandvirtual and a lot of other software online casinos.
Furthermore there are some RTG that all coupons are only 10x max claim.
What about having coupons with a lower bonus and 20x or 25x max cashout?
I still say that if a player is lucky enough to win a large jackpot the casino should make an offer of a good will payment at least of say 25 to 50% of the jackpot win requardless of the coupon used as the chances of winning these jackpots are something like 1 in a million. If there figures are wrong then can somebody please tell me the exact odds.Thank You.

The casino is running a business. They want to make money. They are unlikely to make goodwill payments without very good reason.

Personally I would play till your money is gone building up comps.

 

[AussieDave]

Funny how in one breath this is a GREAT stand up casino and in another breath it becomes unknowingly dodgy...

WTF is your problem?

I posted about rtg casinos using max cash out coupons for depositing players. You come back trying to be a smart a$$ with iNetBet's T&C's which are clearly about free chips (no deposits) & use this totally out of context to slam my post.

AussieKeith made a $25 deposit. Therefore any moron can see if AussieKeith had been playing at iNetBet he would NOT be bound by the FREE CHIP (no deposit) T&C's that you posted.

As I've not played at iNetBet for 3 years I'm not savvy with their bonus chips for depositing players. Though, taking a quick look over their (iNetBet's promo pages) I don't see any max cashout bonuses for depositing players.

This may lend itself to the reason why I gave iNetBet the

 

[AussieDave]

The casino is running a business. They want to make money. They are unlikely to make goodwill payments without very good reason.

Exactly. Besides imo AussieKeith was well aware that the bonus was a 10x max cash out. If he was unsure about the casino paying out on jackpots regardless if a max cash-out chip is used, it would have been wise to phone the casino and get it in writing before playing a jackpot machine.

Trying to leverage his jackpot win pay-out based on any other rtg casinos T&C's, is IMHO a waste of time.

Personally I would play till your money is gone building up comps.

Playing the $17K thru to $250 seems like the best idea. Cash the $250 out & claim the loyality points.

I'd be careful not the cash out the $250 first, as this may find the 17K wiped from your account!

Though, who is to say the casino doesn't place a void on the loyality points gained from the $17K?

At a guess this type of senerio is just as likely too. If they don't and depending on which rtg he was playing, may also determine the max amount of withdrawl he can gain from a loyality bonus.

Personally I'd be going thru the T&C's with a fine tooth comb and taking screen caps of their T&C's/ Rules and anything else that maybe used to up turn the loyality points apple cart.

 

[LeJoueur]

This story sucks.

Very UL aussiekeith. What a harsh way to learn about T&C's.

Personally, I think it stinks that the casino doesn't cough up. How many players will ever win a progressive? It can't be many. It's a gambler's dream to hit a progressive and so to hit it and not get paid really does STINK! It's not as if a casino like iNetBet cannot afford it.

If it's any consolation, it's only money. I wouldn't call it a life changing amount. Try not to dwell on it too much. Just try and see if you can earn some quality cashback with it. Surely they can at least offer you a chance to build that up?

Come on iNetBet. Give the man some consolation for crying out loud.

I will NEVER accept a bonus again. I learned the hard way too, but nothing like the amount involved here.

 

[aussiekeith]

The loyalty or comp points work like this.
1 comp point = $1.00 and as soon as you have a minimum of 10 comp points, then you can cash out.I now have 4 comp points after playing over the week end.So it will take a while to build them up, but in the end I do not think I will have a lot of comp points to use. However thats the way it is.
I am just going to stay with grandvirtual software casinos I think as they have a much fairer system of paying jackpots, where you get a percentage according to
what amount of coins you play with and they only have a 15x playthrough with all deposit and or redeposit bonus payments.
As I said before I had 1300 comp points with Connect To Casino and I never recieved them into my account,when I made the request.
At Cool Cat Casino over 6 months I have made 2 withdrawals both after playthrough had been completed and both under $200.00 and the first took 1 month to reach my Neteller account and the second 27 days and they had all the ID information etc to make withdrawals faster.
With microgaming casinos I have had 3 withdrawals of under $500.00 and they were all paid within 5 days and that was at 3 different casinos.

 

[silcnlayc]

WTF is your problem? I posted about rtg casinos using max cash out coupons for depositing players

No , you didn't. You clearly stated ANY of thier chips, and that would include what was posted and which I responded with the T&C's of this casino.

Not sure if inetbet sets a max cash-out on any of their chips

And then you clearly stated this in another paragraph.

Personally that max cashout BS is just that BS. I can see that happenning at a B&M casino, not. I'm sure this is just another means that these dodgy casinos use to trap the unsuspecting player.

And I was responding to all you stated about how InetBet got the thumbs up on one hand and max cashouts being BS..

As I've not played at iNetBet for 3 years

And I am happy for you in this regard, as I myself chose not to continue playing there a few months back. To each thier own.

 

[aussiekeith]

I have not stated what casino this is at this stage as per request so please do not blame any RTG casinos at this stage.
I have contacted RTG software and I am awaiting a reply.
When, what is in place now has been processed, then and only then will I name the casino and the group that this casino belongs too.
All I am saying at this stage is that I have been to the website and there is a message there that States they are under New Management.
I have been through all the T&Cs on the website and there are so darn many it is quite hard to understand everything on there as to there are so many coupons which some change daily.You just about need to be a Lawyer to understand it all. One thing I was told by the manager is that I should not use another coupon until the amount in that account is below $1.00.
It says nothing that I can find on the website stating that you must not deposit coupons, be they the special day coupons are any coupon,that you cannot deposit coupons in an account that is avove $1.00 or zero balance.
I would have though that If a win on a coupon, once it has been withdrawn, and the bonus amount taken from the players account, then that coupon, is no longer void, therefore I can see no reason why I could not deposit and use
a no max,15 times pay coupon or whatever, even just a deposit without a coupon and keep playing.I guess this is a hard one to know but as I can find nothing on the website as I stated before about an account having to be below $1.00, then that maybe a way to possibly get some more money out of my account, rather that just play the balance out for Comp Points

 

[soflat]

One thing I was told by the manager is that I should not use another coupon until the amount in that account is below $1.00.
It says nothing that I can find on the website stating that you must not deposit coupons, be they the special day coupons are any coupon,that you cannot deposit coupons in an account that is avove $1.00 or zero balance.
I would have though that If a win on a coupon, once it has been withdrawn, and the bonus amount taken from the players account, then that coupon, is no longer void, therefore I can see no reason why I could not deposit and use
a no max,15 times pay coupon or whatever, even just a deposit without a coupon and keep playing.I guess this is a hard one to know but as I can find nothing on the website as I stated before about an account having to be below $1.00, then that maybe a way to possibly get some more money out of my account, rather that just play the balance out for Comp Points

If it is not stated on the website, then it is just common sense that you not deposit and claim a coupon on top of the coupon you already claimed, because you are already in excess of the maximum cashout amount on the first coupon.

You won't be able to cashout more than the maximum allowed by the first coupon (unless the website says you can, which it obviously doesn't).

You have two options:
1) Do the comp thing and cashout when you get down to the maximum cashout amount. Then claim the comps.
2) Just leave the money in the account indefinitely.

Neither of these options involves claiming another coupon in order to circumvent the rules of the first coupon (trust me they aren't going to be fooled by that).

 

[Pinababy69]

Personally, I think it stinks that the casino doesn't cough up. How many players will ever win a progressive? It can't be many. It's a gambler's dream to hit a progressive and so to hit it and not get paid really does STINK! It's not as if a casino like iNetBet cannot afford it.

Come on iNetBet. Give the man some consolation for crying out loud.

LeJoueur, you obviously did not read this thread closely enough, or the discussion and comments re: Inetbet has confused you. This thread is NOT about Inetbet....Aussiekeith has not named the casino as yet. Given his statement about new management I can make an educated guess, but does it really matter? If it's who I think it is, they are reputable and they pay legitimate wins.

Aussiekeith, once again, you used a coupon which CLEARLY stated you are entitled to 10X your deposit, period. It is totally irrelevant how many of us may think this rule sucks, that is all you are entitled to, and it is all you will be paid. You are doing nothing more than wasting people's time (RTG, Montana, Bryan, etc.) by pursuing this. You even admit that you knew the terms of the coupon PRIOR to playing, so why complain about it now. I'm sorry to be harsh, but it's reality.

To answer your original question in this thread....as a matter of fact there was another member/player here who won a random maybe two or three months ago, and who also had been using a 10X max cashout coupon. While he was understandably upset about his luck, he handled it in a very professional manner. He realized his cashout was limited, and I'd lay money that it was at the same group of casinos that you played at. I'll see if I can dig up the thread.

It sucks, but the sooner you accept it, the better.

 

[Pinababy69]

Aussiekeith, I found the thread I referred to in the above post. It is EXACTLY the same situation as yours, except this poster deposited $200 and was therefore allowed to cashout $2,000. It is worth your time reading it.

https://www.casinomeister.com/forum...cashout-2000.13001/?highlight=Random+Jackpots

It's little consolation, but take some comfort that you're not the only one it has happened to.

 

[chuchu59]

While the casino cannot be blamed for seemingly enforcing the terms and conditions, I would regard this as blatant discrimination against some players. If I remember correctly, regardless of the size of your bet at these slots, the random jackpot can be yours if you are lucky and so everyone who is playing could have hit it. So this is not actually designed to favour the big or loyal players.

This player was lucky and unless the random JP is privy to this casino only, then the casino suffers no loss as the proceeds would come from RTG. As to Emily's view that this would be unfair to regular players, I beg to differ. Unless the redeemed coupon restricted play at these 'random JP' slots, then everyone who plays should have an equal chance of getting the JP. Remember it is the casino who gave them free money. If we are talking about fairness, then all players who play with bonuses should not be entitled to win the random JP otherwise this would be unfair to the players who dont take bonuses.

 

[iNetBet Promos]

Hi everyone,
There seems to be some confusion on the part of some posters.
As pinababy69 says this situation has not arisen at iNetBet and it cannot do so as we do not have any restrictions on payouts/winnings gained using a deposit bonus.
There were some points/queries directed at us earlier in the thread, which we answered. However the initial topic started is not about iNetBet. As I say we do not limit payouts in this way.
In response to chuchu59, the Random Jackpots on Real Series Slots are not system wide. They are all in house and so RTG plays no part in payments etc this is all taken care of by the individual Casino.
Many thanks for allowing me to clarify these points.
Best Regards
iNetBet Promos

 

[aussiekeith]

LeJoueur, you obviously did not read this thread closely enough, or the discussion and comments re: Inetbet has confused you. This thread is NOT about Inetbet....Aussiekeith has not named the casino as yet. Given his statement about new management I can make an educated guess, but does it really matter? If it's who I think it is, they are reputable and they pay legitimate wins.

Aussiekeith, once again, you used a coupon which CLEARLY stated you are entitled to 10X your deposit, period. It is totally irrelevant how many of us may think this rule sucks, that is all you are entitled to, and it is all you will be paid. You are doing nothing more than wasting people's time (RTG, Montana, Bryan, etc.) by pursuing this. You even admit that you knew the terms of the coupon PRIOR to playing, so why complain about it now. I'm sorry to be harsh, but it's reality.

To answer your original question in this thread....as a matter of fact there was another member/player here who won a random maybe two or three months ago, and who also had been using a 10X max cashout coupon. While he was understandably upset about his luck, he handled it in a very professional manner. He realized his cashout was limited, and I'd lay money that it was at the same group of casinos that you played at. I'll see if I can dig up the thread.

Now I want to say again that I did not mention the casino as yet.
I will say that it is in the blacklisted section on this site.
As far as the 10x payout, I thought they had the same rules as the other RTG s that I play at and that is, quote, in the case of a Random Jackpot Win, the player will recieve the full amount of the Random Jackpot Win, minus the coupon bonus amount that was claimed on their last deposit with the casino and furthermore, all of the playthrough requirements have to be met, before the player applies for a withdrawal.
I still mantain this whole system sucks if a player wins a large jackpot that more than often take months to build up and the player is left with thousands of Dollars left in their account and all they can do is to play it out for silly Comp points and which I may add in many casinos, not just RTG, there is a playthrough required on Comp points.I realize that there are some casinos that do not have a playthrough requirement on Comp Points, but more do that dont. So I should have used a no max cash out coupon. Right this true but even so the way this game was playing it seemed like it would soon go off but then there are never any yes it will or no it wont, it just comes down to pure luck.It sure made a change for me to get one instead of what I am used to by sitting on the computer 4 times in last 5 weeks playing random jackpot games and seeing the jackpot suddenly go back to $1,000.00 when somebody else has been lucky enough to hit the jackpot.The whole RTG and its coupon system sucks anyway, why not give out lower percentage bonus on the coupons and allow players to cash out. God only knows how many other players have been caught up like this before.I was looking at an RTG site today and read in there they have a $2,000 max cash out.So what happens to jackpot winners there. Anyway enough said. I give up on this.
Cheers :notworthy :notworthy

 

[LeJoueur]

LeJoueur, you obviously did not read this thread closely enough, or the discussion and comments re: Inetbet has confused you. This thread is NOT about Inetbet....Aussiekeith has not named the casino as yet. Given his statement about new management I can make an educated guess, but does it really matter? If it's who I think it is, they are reputable and they pay legitimate wins.

Aussiekeith, once again, you used a coupon which CLEARLY stated you are entitled to 10X your deposit, period. It is totally irrelevant how many of us may think this rule sucks, that is all you are entitled to, and it is all you will be paid. You are doing nothing more than wasting people's time (RTG, Montana, Bryan, etc.) by pursuing this. You even admit that you knew the terms of the coupon PRIOR to playing, so why complain about it now. I'm sorry to be harsh, but it's reality.

To answer your original question in this thread....as a matter of fact there was another member/player here who won a random maybe two or three months ago, and who also had been using a 10X max cashout coupon. While he was understandably upset about his luck, he handled it in a very professional manner. He realized his cashout was limited, and I'd lay money that it was at the same group of casinos that you played at. I'll see if I can dig up the thread.

It sucks, but the sooner you accept it, the better.

You are quite correct.

Sorry for the error everybody. It was late last night and I think had 1 German beer too many and I was just enjoying the thread.

Once again, sincere apologies.

 

[1819]

just a footnote... a while ago i stopped taking bonus' at a reputable rtg because of the 10x max cashout. then i just stopped playing there all together. i then got an email from a manager telling me that because i had earned "bronze status" as a player i would no longer be bound by their max cashout restrictions. i could not find that anywhere in t&c's and also could not find gold,silver, bronze status anywhere on their website so i didnt trust it and didnt go back. are these kind of offers possible?

 

[aussiekeith]

clip>just a footnote... a while ago i stopped taking bonus' at a reputable rtg because of the 10x max cashout. then i just stopped playing there all together. i then got an email from a manager telling me that because i had earned "bronze status" as a player i would no longer be bound by their max cashout restrictions. i could not find that anywhere in t&c's and also could not find gold,silver, bronze status anywhere on their website so i didnt trust it and didnt go back. are these kind of offers possible?>end.
I have had those sort of emails myself.
I think if the manager says that you have been updated in your status, and they have emailed that out to you, then it should stand.
If it was me I would be keeping the email, for if I deposited again and was lucky enough to recieve a good win.
Some other groups have a VIP status and if you qualify for that status, then you often can claim a higher payout than normal players.It is not always no max but higher than just 10x.However to qualify you aften need to be depositing a certain amount of money per month, to get to that status.
I guess this varies from one casino to another.As you say these type of offers are not always in the T&Cs on the website but the manager can make offers to players, if and when they choose to do so, and its just like another group of software where I play quite often, where I have the allowed 3 casinos installed.One of them every month sends me out a coupon for a redeposit bonus, which is normally 50% with a 15x playthrough, so I always deposit at that certain casino in the group.