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Has anybody had a jackpot win and not been able to claim it

Discussion in 'Casino Complaints - Bonus Issues' started by aussiekeith, Sep 1, 2006.

    Sep 1, 2006
  1. aussiekeith

    aussiekeith Dormant account

    Occupation:
    adult student
    Location:
    South Australia
    Last weekend I won about $17,400 in a random jackpot at a RTG casino.
    I knew that quite a few casinos of this type now have an exception to what coupons you use as most are 10x max cashout anyway.
    So being so excited I contacted Live Help and told them and to be honest they just said, OK. that was it.
    My first big win in my life over $700.00.
    Anyway I emailed the casino and got know reply as to where I go from here.
    I finally caught up with The Manager, well he said he was and he told me all I can claim is 10x my deposit of $25.00 which is $250.00.
    I told him quite a few RTG casinos will pay out on random jackpots requrdeless of what coupons are used and if they are a sticky bonus, they will deduct the bonus amount off the account at completion of the withdrawal amount.
    He told me what you get is what you play with, you should have taken out a no max coupon.Big Deal, how can a player tell if they are going to get a random jackpot.I have completed my playthrough requirements so should get the $250.00 no problem.The problem is what to do with the balance in my account.I emailed them to see if they could transfer some of the money over to one of my other accounts and of course after 2 days have still recieved no reply.They could offer a courtesy payment of 25% or 50% something like that as in therory if I was to win a decent amount again on what is in there, I cannot withdraw any of the winnings as the rules are 1 claim, per coupon.The manager told me just to play the money down to zero and build up Comp points.:eek:
     
    Last edited: Sep 1, 2006
  2. Sep 1, 2006
  3. nielsenj

    nielsenj Dormant account webmeister

    Occupation:
    Student
    Location:
    Scandinavia
    You should never accept a bonus offer, if you cannot accept the terms and conditions under which it is given. I guess you have learned this the hard way. I feel sorry for you but I cannot see how you should have a legitimate complaint towards the casino based on the information you have provided. You have accepted a coupon with a 10x max cashout and you have won that amount.
     
  4. Sep 1, 2006
  5. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    tough luck I guess.... that's how these casinos offer such big binuses. the max cashouts are a killer. Anyway, it was easily avoidable, you had a 250 max cashout and you chose to play a game with a 17k jackpot. must really suck, but it just doesn't make sense for you to have played that game.

    the comps point offfer seems fair to me. on pontoon you should be able to make 400* your deposit in wagering, and at .1% comps you should be able to cashout average of 6800 usd.

    Only problem is the low bet limits at many of these places. check their games, forget the slots, and you'll easily cashout several thouand in comps.

    good luck
     
  6. Sep 1, 2006
  7. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Ditto
     
  8. Sep 1, 2006
  9. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    the player accepted the terms and is stuck

    still....this is a perfect example of what a dodgy outfit RTG is to allow an operator to implement such a policy

    am I correct that this casino will now collect this random jackpot?

    why decent operators like Inetbet choose this platform is beyond me?
     
    1 person likes this.
  10. Sep 1, 2006
  11. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania

    I bet they won't even let RTG know they're not going to pay the jackpot.

    If I were the player, I'd contact RTG directly and let them know what's up.

    Too bad RTG doesn't have autoplay for BJ...could rake up comp points pretty quick :) But with a $17k BR sitting there, you could afford to play $9+ spins on slots and build comps up just as quick...and who really cares about betting so high since you can't touch the money...think of it as "fun play".

    Taking a stab in the dark here, but this is ConnectTo casino, isn't it? They're notorious for these 10x max cashout bonuses.

    edit: Just make sure to get it in writing that you can cash your comp points out, seeing as how you've already maxed out on the 10x bonus. I'm actually surprised they didn't zero your account when you withdrew.
     
    Last edited: Sep 1, 2006
  12. Sep 1, 2006
  13. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    um, no, slots would be a bad idea..... you'd lose your money really quick. at least play video poker or something.
     
  14. Sep 1, 2006
  15. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Not sure if inetbet sets a max cash-out on any of their chips as I don't play rtg. But if you really want to play rtg then you need to play at a respectable establishment such as inetbet.

    Personally that max cashout BS is just that BS. I can see that happenning at a B&M casino, not. I'm sure this is just another means that these dodgy casinos use to trap the unsuspecting player.


    PS AussieKeith I'd still take winbig's advice and contact rtg. I'll pm you a couple of contacts I have.
     
  16. Sep 1, 2006
  17. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK

    Why is it BS?

    They offer bigger bonuses, but it's harder to cash them out. It's not like they make a secret of it.
     
  18. Sep 2, 2006
  19. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Hate to burst your bubble but InetBet also has these fine print T&C's.
    Funny how in one breath this is a GREAT stand up casino and in another breath it becomes unknowingly dodgy...
     
  20. Sep 2, 2006
  21. aussiekeith

    aussiekeith Dormant account

    Occupation:
    adult student
    Location:
    South Australia
    This casino is not Connect to Casino, but now you mention them I emailed them to get my 1300 comp points put back into my account as requested in the Cashier and it was never put in there and I never got an email back from them.
    I cannot not mention the name of this casino group at this stage as I have submitted a pitch a bitch and until this is sorted I will have to wait.
    I may add that this casino group has not answered any of my emails since the win and the only way,I can contact them is via Live Help.
    I cant get the right times to catch up with manager in Live Help, so I am waiting now to see what happens. As far as playthrough and comp points I am over my play through requirements but almost $1,500 and my total playthrough is just under $7,000. I have the grand total of 3 comp points in my account at this time
    and remember if I can build up a decent amount of comp points, then once they are put back into the account, they have a playthrough requirement with them as well.:mad:
     
  22. Sep 2, 2006
  23. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania

    PAB? Why? You're not going to see one cent over the $250. Their rules were as plain as day - specifically stating you cannot cash out over 10x your deposit..

    Have you contacted RTG regarding this? At the very most they can make sure this casino does NOT recieve the jackpot that you won and keep it for themselves. I sincerely doubt they will overturn the casinos ruling.
     
  24. Sep 2, 2006
  25. NoMouthToScream

    NoMouthToScream Experienced Member

    Occupation:
    Employed
    Location:
    USA
    If you don't receive the money, make damn sure to get as much loyalty points as possible playing 1 dollar bets on BJ or something. OR just find a machine with some autoplay and set it to the max at the lowest possible wager. Find a time when they offer triple points or something. Max it out. :D . Considering your amount, it might take a while.

    Edited. I just reread that you have playthrough requirements on your comp points? Holy crap, that's a crappiest crappy craptacular casino.
     
    Last edited: Sep 2, 2006
  26. Sep 2, 2006
  27. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Just noticed something else.....you've completed all this wagering, and only have THREE comp points?

    If that's correct, I'd uninstall that casino and cut your "losses". Hardly worth the time to build up comps, then have to play through another WR on them.
     
  28. Sep 2, 2006
  29. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    Hate to burst your bubble-burst but the InetBet fine print you quoted refers to non-deposit bonuses. This player says he deposited $25 so he was most likely playing with a deposit bonus.

    Gotta get those facts straight if you're gonna be a good little bubble-burster.
     
    2 people like this.
  30. Sep 2, 2006
  31. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    it stilll sucks though. If the casino is giving away $25 no deposit bonuses or whatever, the cost of that gift is somewhat less than $25 (because the player is likely to lose the money in the casino).

    Saying the player has a max cashout of say $250 is not really going to save the casino very much money, as the chance of the player winning a jackpot is tiny. The average loss to the casino from their gift can never exceed $25, and setting max cashouts doesn't really save them much.

    What it does do is piss off a player, because in the very unlikely event he wins, he won't get paid.

    Btw, there are other accredited casinos with max cashout clauses. I know that King Solomons has a max cashout on all their *deposit* bonuses.
     
  32. Sep 2, 2006
  33. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Where did you see that? The only reference to a max cashout I see on their terms page was for ND/freebie bonuses:

     
  34. Sep 2, 2006
  35. emily_hanson

    emily_hanson Casino Representative

    Occupation:
    iNetBet Casino Manager
    Location:
    London
    Hello to all

    There appears to be a slight ambiguity here as to bonuses and max cash outs terms.

    As far as we here at iNetBet are concerned we do not have any max cash outs attached to any deposit bonuses, neither for the record have we ever.

    Where our 10 times the bonus amount max cash out comes into play is with non- deposit bonuses. Specifically these are freebies that we regularly make available, for say a Valentines Day or a Thanksgiving Day promotion or similar.

    These promotions are used by literally thousands of players, a large majority of whom almost exclusively only ever play with freebies.

    There are two valid reasons for these caps on cash outs, firstly if a predominantly freebie only player wins a progressive it would be extremely unfair to our regular players who have been playing daily to win that self same jackpot.

    If this were to occur we would pay out the 10 times max and restore the jackpot to it previous setting prior to it being hit, we obviously could not do this if we had paid it out to another player.

    We also would be restricted as to the free money we made available if there were no caps, as an example over 5,000 individuals used this weeks free $5 to try the new Slots in a 24 hour period.

    silcnlayc

    Yes we have terms, that is obvious, however they are not 'fine print' as you suggest, they are on page one of our terms and conditions, they are also sent out with every mail that accompanies any free money we deposit into a players account.

    Thelawnet

    The average loss to the casino from their gift can never exceed $25, and setting max cash outs doesn't really save them much

    I am sorry but I do not quite see your logic, if $25 is given in free money and the max cash out is 10 times then the liability to the Casino is a possible $250

    it stilll sucks though. If the casino is giving away $25 no deposit bonuses or whatever, the cost of that gift is somewhat less than $25 (because the player is likely to lose the money in the casino).

    They are also likely to win, so again it works both ways.

    What it does do is piss off a player, because in the very unlikely event he wins, he won't get paid.

    Why would $250 p off a player who has made no deposit and taken no risk with their own funds, assuming they had bothered to read the terms surrounding the free money offer?

    Having said all the above I do agree that it is disappointing to not get paid in full for a big win. However I do firmly believe that if there are no funds ever at risk it is totally acceptable to enforce some parameters and a free $250 or $100 or whatever the amount is still better than not having played.

    I hope this assists in explaining our position.

    Have a great weekend.
    My best to all.

    Emily Hanson
    Manager iNetBet
     
    Last edited: Sep 2, 2006
    2 people like this.
  36. Sep 2, 2006
  37. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK

    It's a possible $250.

    But it's a 1/10 chance (or less in fact because of the casino edge) that you will turn $25 in $250. So 9/10 times the player loses, 1/10 he wins $250. The average of course being $25.

    There is no way the *average* liability from a $25 bonus can exceed $25.

    Otherwise you would be telling me that if I go into a casino in Las Vegas with a $25 chip that has no max winnings (as of course they don't), that chip is somehow worth more than $25?

    Surely it would be easier to say you aren't allowed to play the no deposit bonuses on progressive games, problem solved. The chance of the player winning more than $250 is very small, and if they do (e.g., they play video poker for a while and get a four-of-a-kind worth $625), why shouldn't they be able to cash it out?

    If the players mainly play on free chips, then wouldn't it be easier not to give them the money, as you are implying their custom is not worth very much.
     
  38. Sep 2, 2006
  39. emily_hanson

    emily_hanson Casino Representative

    Occupation:
    iNetBet Casino Manager
    Location:
    London
    thelawnet

    It's a possible $250.

    That is all I said

    But it's a 1/10 chance (or less in fact because of the casino edge) that you will turn $25 in $250. So 9/10 times the player loses, 1/10 he wins $250. The average of course being $25.

    Not sure where you are playing, however totally immaterial as it is free money so win/no loss is the only option, so no maths need.

    If the players mainly play on free chips, then wouldn't it be easier not to give them the money, as you are implying their custom is not worth very much.

    I am not being rude to you but this is a ludicrously spurious argument, when one takes into consideration we have thousands of players and no possible way of ascertaining any new players 'merits' or 'worths' until they have played with us for some time.
    In a perfect world you may have a point but my last recollection of this world we live in left me with no sense of perfection.

    My best to you
    Emily
     

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