Has anybody had a jackpot win and not been able to claim it

[aussiekeith]

Last weekend I won about $17,400 in a random jackpot at a RTG casino.
I knew that quite a few casinos of this type now have an exception to what coupons you use as most are 10x max cashout anyway.
So being so excited I contacted Live Help and told them and to be honest they just said, OK. that was it.
My first big win in my life over $700.00.
Anyway I emailed the casino and got know reply as to where I go from here.
I finally caught up with The Manager, well he said he was and he told me all I can claim is 10x my deposit of $25.00 which is $250.00.
I told him quite a few RTG casinos will pay out on random jackpots requrdeless of what coupons are used and if they are a sticky bonus, they will deduct the bonus amount off the account at completion of the withdrawal amount.
He told me what you get is what you play with, you should have taken out a no max coupon.Big Deal, how can a player tell if they are going to get a random jackpot.I have completed my playthrough requirements so should get the $250.00 no problem.The problem is what to do with the balance in my account.I emailed them to see if they could transfer some of the money over to one of my other accounts and of course after 2 days have still recieved no reply.They could offer a courtesy payment of 25% or 50% something like that as in therory if I was to win a decent amount again on what is in there, I cannot withdraw any of the winnings as the rules are 1 claim, per coupon.The manager told me just to play the money down to zero and build up Comp points.

 

[nielsenj]

You should never accept a bonus offer, if you cannot accept the terms and conditions under which it is given. I guess you have learned this the hard way. I feel sorry for you but I cannot see how you should have a legitimate complaint towards the casino based on the information you have provided. You have accepted a coupon with a 10x max cashout and you have won that amount.

 

[thelawnet]

Last weekend I won about $17,400 in a random jackpot at a RTG casino.
I knew that quite a few casinos of this type now have an exception to what coupons you use as most are 10x max cashout anyway.
So being so excited I contacted Live Help and told them and to be honest they just said, OK. that was it.
My first big win in my life over $700.00.
Anyway I emailed the casino and got know reply as to where I go from here.
I finally caught up with The Manager, well he said he was and he told me all I can claim is 10x my deposit of $25.00 which is $250.00.
I told him quite a few RTG casinos will pay out on random jackpots requrdeless of what coupons are used and if they are a sticky bonus, they will deduct the bonus amount off the account at completion of the withdrawal amount.
He told me what you get is what you play with, you should have taken out a no max coupon.Big Deal, how can a player tell if they are going to get a random jackpot.I have completed my playthrough requirements so should get the $250.00 no problem.The problem is what to do with the balance in my account.I emailed them to see if they could transfer some of the money over to one of my other accounts and of course after 2 days have still recieved no reply.They could offer a courtesy payment of 25% or 50% something like that as in therory if I was to win a decent amount again on what is in there, I cannot withdraw any of the winnings as the rules are 1 claim, per coupon.The manager told me just to play the money down to zero and build up Comp points.

tough luck I guess.... that's how these casinos offer such big binuses. the max cashouts are a killer. Anyway, it was easily avoidable, you had a 250 max cashout and you chose to play a game with a 17k jackpot. must really suck, but it just doesn't make sense for you to have played that game.

the comps point offfer seems fair to me. on pontoon you should be able to make 400* your deposit in wagering, and at .1% comps you should be able to cashout average of 6800 usd.

Only problem is the low bet limits at many of these places. check their games, forget the slots, and you'll easily cashout several thouand in comps.

good luck

 

[silcnlayc]

You should never accept a bonus offer, if you cannot accept the terms and conditions under which it is given. I guess you have learned this the hard way. I feel sorry for you but I cannot see how you should have a legitimate complaint towards the casino based on the information you have provided. You have accepted a coupon with a 10x max cashout and you have won that amount

Ditto

 

[tennis_balls]

the player accepted the terms and is stuck

still....this is a perfect example of what a dodgy outfit RTG is to allow an operator to implement such a policy

am I correct that this casino will now collect this random jackpot?

why decent operators like Inetbet choose this platform is beyond me?

 

[winbig]

the player accepted the terms and is stuck

still....this is a perfect example of what a dodgy outfit RTG is to allow an operator to implement such a policy

am I correct that this casino will now collect this random jackpot?

why decent operators like Inetbet choose this platform is beyond me?

I bet they won't even let RTG know they're not going to pay the jackpot.

If I were the player, I'd contact RTG directly and let them know what's up.

Too bad RTG doesn't have autoplay for BJ...could rake up comp points pretty quick But with a $17k BR sitting there, you could afford to play $9+ spins on slots and build comps up just as quick...and who really cares about betting so high since you can't touch the money...think of it as "fun play".

Taking a stab in the dark here, but this is ConnectTo casino, isn't it? They're notorious for these 10x max cashout bonuses.

edit: Just make sure to get it in writing that you can cash your comp points out, seeing as how you've already maxed out on the 10x bonus. I'm actually surprised they didn't zero your account when you withdrew.

 

[thelawnet]

I bet they won't even let RTG know they're not going to pay the jackpot.

If I were the player, I'd contact RTG directly and let them know what's up.

Too bad RTG doesn't have autoplay for BJ...could rake up comp points pretty quick But with a $17k BR sitting there, you could afford to play $9+ spins on slots and build comps up just as quick...and who really cares about betting so high since you can't touch the money...think of it as "fun play".

Taking a stab in the dark here, but this is ConnectTo casino, isn't it? They're notorious for these 10x max cashout bonuses.

edit: Just make sure to get it in writing that you can cash your comp points out, seeing as how you've already maxed out on the 10x bonus. I'm actually surprised they didn't zero your account when you withdrew.

um, no, slots would be a bad idea..... you'd lose your money really quick. at least play video poker or something.

 

[AussieDave]

You should never accept a bonus offer

Not sure if inetbet sets a max cash-out on any of their chips as I don't play rtg. But if you really want to play rtg then you need to play at a respectable establishment such as inetbet.

Personally that max cashout BS is just that BS. I can see that happenning at a B&M casino, not. I'm sure this is just another means that these dodgy casinos use to trap the unsuspecting player.


PS AussieKeith I'd still take winbig's advice and contact rtg. I'll pm you a couple of contacts I have.

 

[thelawnet]

Not sure if inetbet sets a max cash-out on any of their chips as I don't play rtg. But if you really want to play rtg then you need to play at a respectable establishment such as inetbet.

Personally that max cashout BS is just that BS. I can see that happenning at a B&M casino, not. I'm sure this is just another means that these dodgy casinos use to trap the unsuspecting player.

Why is it BS?

They offer bigger bonuses, but it's harder to cash them out. It's not like they make a secret of it.

 

[silcnlayc]

Not sure if inetbet sets a max cash-out on any of their chips as I don't play rtg. But if you really want to play rtg then you need to play at a respectable establishment such as inetbet.

Hate to burst your bubble but InetBet also has these fine print T&C's.

Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)

Personally that max cashout BS is just that BS. I can see that happenning at a B&M casino, not. I'm sure this is just another means that these dodgy casinos use to trap the unsuspecting player

Funny how in one breath this is a GREAT stand up casino and in another breath it becomes unknowingly dodgy...

 

[aussiekeith]

This casino is not Connect to Casino, but now you mention them I emailed them to get my 1300 comp points put back into my account as requested in the Cashier and it was never put in there and I never got an email back from them.
I cannot not mention the name of this casino group at this stage as I have submitted a pitch a bitch and until this is sorted I will have to wait.
I may add that this casino group has not answered any of my emails since the win and the only way,I can contact them is via Live Help.
I cant get the right times to catch up with manager in Live Help, so I am waiting now to see what happens. As far as playthrough and comp points I am over my play through requirements but almost $1,500 and my total playthrough is just under $7,000. I have the grand total of 3 comp points in my account at this time
and remember if I can build up a decent amount of comp points, then once they are put back into the account, they have a playthrough requirement with them as well.

 

[winbig]

I cannot not mention the name of this casino group at this stage as I have submitted a pitch a bitch and until this is sorted I will have to wait.
I may add that this casino group has not answered any of my emails since the win and the only way,I can contact them is via Live Help.
I cant get the right times to catch up with manager in Live Help, so I am waiting now to see what happens. As far as playthrough and comp points I am over my play through requirements but almost $1,500 and my total playthrough is just under $7,000. I have the grand total of 3 comp points in my account at this time
and remember if I can build up a decent amount of comp points, then once they are put back into the account, they have a playthrough requirement with them as well.

PAB? Why? You're not going to see one cent over the $250. Their rules were as plain as day - specifically stating you cannot cash out over 10x your deposit..

Have you contacted RTG regarding this? At the very most they can make sure this casino does NOT recieve the jackpot that you won and keep it for themselves. I sincerely doubt they will overturn the casinos ruling.

 

[NoMouthToScream]

If you don't receive the money, make damn sure to get as much loyalty points as possible playing 1 dollar bets on BJ or something. OR just find a machine with some autoplay and set it to the max at the lowest possible wager. Find a time when they offer triple points or something. Max it out. . Considering your amount, it might take a while.

Edited. I just reread that you have playthrough requirements on your comp points? Holy crap, that's a crappiest crappy craptacular casino.

 

[winbig]

Just noticed something else.....you've completed all this wagering, and only have THREE comp points?

If that's correct, I'd uninstall that casino and cut your "losses". Hardly worth the time to build up comps, then have to play through another WR on them.

 

[tennis_balls]

Hate to burst your bubble but InetBet also has these fine print T&C's.

Hate to burst your bubble-burst but the InetBet fine print you quoted refers to non-deposit bonuses. This player says he deposited $25 so he was most likely playing with a deposit bonus.

Gotta get those facts straight if you're gonna be a good little bubble-burster.

 

[thelawnet]

Hate to burst your bubble-burst but the InetBet fine print you quoted refers to non-deposit bonuses.

it stilll sucks though. If the casino is giving away $25 no deposit bonuses or whatever, the cost of that gift is somewhat less than $25 (because the player is likely to lose the money in the casino).

Saying the player has a max cashout of say $250 is not really going to save the casino very much money, as the chance of the player winning a jackpot is tiny. The average loss to the casino from their gift can never exceed $25, and setting max cashouts doesn't really save them much.

What it does do is piss off a player, because in the very unlikely event he wins, he won't get paid.

Btw, there are other accredited casinos with max cashout clauses. I know that King Solomons has a max cashout on all their *deposit* bonuses.

 

[winbig]

Where did you see that? The only reference to a max cashout I see on their terms page was for ND/freebie bonuses:

Please note, Free "no purchase" bonuses such as scratch card bonuses, birthday bonuses, ad-hoc complimentary bonuses etc must be wagered 30 times before cashing in. The maximum cashin amount from these "FREE" bonuses is $1000 unless otherwise stated.

 

[emily_hanson]

Hello to all

There appears to be a slight ambiguity here as to bonuses and max cash outs terms.

As far as we here at iNetBet are concerned we do not have any max cash outs attached to any deposit bonuses, neither for the record have we ever.

Where our 10 times the bonus amount max cash out comes into play is with non- deposit bonuses. Specifically these are freebies that we regularly make available, for say a Valentines Day or a Thanksgiving Day promotion or similar.

These promotions are used by literally thousands of players, a large majority of whom almost exclusively only ever play with freebies.

There are two valid reasons for these caps on cash outs, firstly if a predominantly freebie only player wins a progressive it would be extremely unfair to our regular players who have been playing daily to win that self same jackpot.

If this were to occur we would pay out the 10 times max and restore the jackpot to it previous setting prior to it being hit, we obviously could not do this if we had paid it out to another player.

We also would be restricted as to the free money we made available if there were no caps, as an example over 5,000 individuals used this weeks free $5 to try the new Slots in a 24 hour period.

silcnlayc

Yes we have terms, that is obvious, however they are not 'fine print' as you suggest, they are on page one of our terms and conditions, they are also sent out with every mail that accompanies any free money we deposit into a players account.

Thelawnet

The average loss to the casino from their gift can never exceed $25, and setting max cash outs doesn't really save them much

I am sorry but I do not quite see your logic, if $25 is given in free money and the max cash out is 10 times then the liability to the Casino is a possible $250

it stilll sucks though. If the casino is giving away $25 no deposit bonuses or whatever, the cost of that gift is somewhat less than $25 (because the player is likely to lose the money in the casino).

They are also likely to win, so again it works both ways.

What it does do is piss off a player, because in the very unlikely event he wins, he won't get paid.

Why would $250 p off a player who has made no deposit and taken no risk with their own funds, assuming they had bothered to read the terms surrounding the free money offer?

Having said all the above I do agree that it is disappointing to not get paid in full for a big win. However I do firmly believe that if there are no funds ever at risk it is totally acceptable to enforce some parameters and a free $250 or $100 or whatever the amount is still better than not having played.

I hope this assists in explaining our position.

Have a great weekend.
My best to all.

Emily Hanson
Manager iNetBet

 

[thelawnet]

Hello to all

There appears to be a slight ambiguity here as to bonuses and max cash outs terms.

As far as we here at iNetBet are concerned we do not have any max cash outs attached to any deposit bonuses, neither for the record have we ever.

Where our 10 times the bonus amount max cash out comes into play is with non- deposit bonuses. Specifically these are freebies that we regularly make available, for say a Valentines Day or a Thanksgiving Day promotion or similar.

These promotions are used by literally thousands of players, a large majority of whom almost exclusively only ever play with freebies.

There are two valid reasons for these caps on cash outs, firstly if a predominantly freebie only player wins a progressive it would be extremely unfair to our regular players who have been playing daily to win that self same jackpot.

If this were to occur we would pay out the 10 times max and restore the jackpot to it previous setting prior to it being hit, we obviously could not do this if we had paid it out to another player.

We also would be restricted as to the free money we made available if there were no caps, as an example over 5,000 individuals used this weeks free $5 to try the new Slots in a 24 hour period.

silcnlayc

Yes we have terms, that is obvious, however they are not 'fine print' as you suggest, they are on page one of our terms and conditions, they are also sent out with every mail that accompanies any free money we deposit into a players account.

Thelawnet

The average loss to the casino from their gift can never exceed $25, and setting max cash outs doesn't really save them much

I am sorry but I do not quite see your logic, if $25 is given in free money and the max cash out is 10 times then the liability to the Casino is a possible $250

It's a possible $250.

But it's a 1/10 chance (or less in fact because of the casino edge) that you will turn $25 in $250. So 9/10 times the player loses, 1/10 he wins $250. The average of course being $25.

There is no way the *average* liability from a $25 bonus can exceed $25.

Otherwise you would be telling me that if I go into a casino in Las Vegas with a $25 chip that has no max winnings (as of course they don't), that chip is somehow worth more than $25?

Surely it would be easier to say you aren't allowed to play the no deposit bonuses on progressive games, problem solved. The chance of the player winning more than $250 is very small, and if they do (e.g., they play video poker for a while and get a four-of-a-kind worth $625), why shouldn't they be able to cash it out?

If the players mainly play on free chips, then wouldn't it be easier not to give them the money, as you are implying their custom is not worth very much.

 

[emily_hanson]

thelawnet

It's a possible $250.

That is all I said

But it's a 1/10 chance (or less in fact because of the casino edge) that you will turn $25 in $250. So 9/10 times the player loses, 1/10 he wins $250. The average of course being $25.

Not sure where you are playing, however totally immaterial as it is free money so win/no loss is the only option, so no maths need.

If the players mainly play on free chips, then wouldn't it be easier not to give them the money, as you are implying their custom is not worth very much.

I am not being rude to you but this is a ludicrously spurious argument, when one takes into consideration we have thousands of players and no possible way of ascertaining any new players 'merits' or 'worths' until they have played with us for some time.
In a perfect world you may have a point but my last recollection of this world we live in left me with no sense of perfection.

My best to you
Emily

 

[1819]

it stilll sucks though. If the casino is giving away $25 no deposit bonuses or whatever, the cost of that gift is somewhat less than $25 (because the player is likely to lose the money in the casino).

Saying the player has a max cashout of say $250 is not really going to save the casino very much money, as the chance of the player winning a jackpot is tiny. The average loss to the casino from their gift can never exceed $25, and setting max cashouts doesn't really save them much.

What it does do is piss off a player, because in the very unlikely event he wins, he won't get paid.

Btw, there are other accredited casinos with max cashout clauses. I know that King Solomons has a max cashout on all their *deposit* bonuses.

correct! a casino will not lose money with a no max cashout bonus. guarantee if a player cashes out 17 grand he's gonna put a nice chunk back anyway. now that player is mad and gone forever. unhappy player=no more money for this casino. suicidal marketing in the long run!

 

[1819]

Hello to all

There appears to be a slight ambiguity here as to bonuses and max cash outs terms.

As far as we here at iNetBet are concerned we do not have any max cash outs attached to any deposit bonuses, neither for the record have we ever.

Where our 10 times the bonus amount max cash out comes into play is with non- deposit bonuses. Specifically these are freebies that we regularly make available, for say a Valentines Day or a Thanksgiving Day promotion or similar.

These promotions are used by literally thousands of players, a large majority of whom almost exclusively only ever play with freebies.

There are two valid reasons for these caps on cash outs, firstly if a predominantly freebie only player wins a progressive it would be extremely unfair to our regular players who have been playing daily to win that self same jackpot.

If this were to occur we would pay out the 10 times max and restore the jackpot to it previous setting prior to it being hit, we obviously could not do this if we had paid it out to another player.

We also would be restricted as to the free money we made available if there were no caps, as an example over 5,000 individuals used this weeks free $5 to try the new Slots in a 24 hour period.

silcnlayc

Yes we have terms, that is obvious, however they are not 'fine print' as you suggest, they are on page one of our terms and conditions, they are also sent out with every mail that accompanies any free money we deposit into a players account.

Thelawnet

The average loss to the casino from their gift can never exceed $25, and setting max cash outs doesn't really save them much

I am sorry but I do not quite see your logic, if $25 is given in free money and the max cash out is 10 times then the liability to the Casino is a possible $250

it stilll sucks though. If the casino is giving away $25 no deposit bonuses or whatever, the cost of that gift is somewhat less than $25 (because the player is likely to lose the money in the casino).

They are also likely to win, so again it works both ways.

What it does do is piss off a player, because in the very unlikely event he wins, he won't get paid.

Why would $250 p off a player who has made no deposit and taken no risk with their own funds, assuming they had bothered to read the terms surrounding the free money offer?

Having said all the above I do agree that it is disappointing to not get paid in full for a big win. However I do firmly believe that if there are no funds ever at risk it is totally acceptable to enforce some parameters and a free $250 or $100 or whatever the amount is still better than not having played.

I hope this assists in explaining our position.

Have a great weekend.
My best to all.

Emily Hanson
Manager iNetBet

you left out comps. comps cannot be considered "freebies" since they are a direct result of player wagering. max cashouts on comps is insane. do you guys limit them?

 

[iNetBet Promos]

Hi 1819,
In Emily's absence I thought I would reply to your post regarding comps. The word comp here does not refer to our comp point program.
At iNetBet there are no restrictions to the max cash out limit on comp point redemptions. As you correctly state these points have been earned by the players through their play. Thus on redemption we place no limit to the maximum winnings a player can cash out from these.
I hope that I have clarified this issue for you.
Best Regards
iNetBet Promos

 

[1819]

Hi 1819,
In Emily's absence I thought I would reply to your post regarding comps. The word comp here does not refer to our comp point program.
At iNetBet there are no restrictions to the max cash out limit on comp point redemptions. As you correctly state these points have been earned by the players through their play. Thus on redemption we place no limit to the maximum winnings a player can cash out from these.
I hope that I have clarified this issue for you.
Best Regards
iNetBet Promos

yes you did. that is the way it should be. good job!

 

[soflat]

Well let's face it, there is a culture at most RTGs that you do not find at Microgaming and Cryptologic casinos.

The RTG bonuses are often highly restrictive in the games you play, many have large wagering requirements, and too many of them have rules on the amount you can cashout (both minimum and maximum). And most RTGs are too embarassed to publish their payout percentages.

 

[Pinababy69]

While I feel bad for you Aussiekeith, I have to agree with the majority here. You played with a coupon that limited your payout and this fact wasn't "hidden". It sucks, but I don't see where you have any recourse. You were aware of the T & C's, and must abide by them. Like Winbig, I really can't understand why you would PAB? Rules are rules, we all expect casinos to abide by them...and we have to do the same.

 

[metaxa]

guarantee if a player cashes out 17 grand he's gonna put a nice chunk back anyway.

i don't think so. there are a lot of freebee hunters out there, which never deposit. regardless if they win a huge amount of money, these people are just bonus-hunters and not players.

as a regular depositor i'm comfortable with the max-cashouts for nondeposit bonus coupons.

@soflat
thats true, but show me a Cryptologic with free money coupons

 

[thelawnet]

thelawnet

It's a possible $250.

That is all I said

But it's a 1/10 chance (or less in fact because of the casino edge) that you will turn $25 in $250. So 9/10 times the player loses, 1/10 he wins $250. The average of course being $25.

Not sure where you are playing, however totally immaterial as it is free money so win/no loss is the only option, so no maths need.

The only point to having a max cashout is to reduce the cost to you of giving the chip to the player. But even without a max cashout, giving away a $25 free chip costs you no more than $25.

If the players mainly play on free chips, then wouldn't it be easier not to give them the money, as you are implying their custom is not worth very much.

I am not being rude to you but this is a ludicrously spurious argument, when one takes into consideration we have thousands of players and no possible way of ascertaining any new players 'merits' or 'worths' until they have played with us for some time.

Hmm, I would have thought that if the players kept on playing with the free chips and not depositing, you would stop offering them free chips, and either offer them nothing, or offer them match deposit bonuses.... Seems quite simple to me, and not hard to ascertain at all.

Again as I have said, the only benefit to you that a max cashout term serves is to slightly reduce the expected loss from giving a chip to a player (forget progressives, it's easy to say you can't win those, or if you do, the money goes back). And there is certainly no benefit to the player.

But since it is a fairly unlikely event (less than 1 in 10 by definition) to make more than 10* the initial chip, then you can't be saving yourselves more than 10% of the value of the chip to have a max cashout term. So instead of a $25 chip resulting in an average cashout of $20 maybe it results in an average cashout of $18. I don't think that's a very big cost saving to you, and it seems to me from a marketing perspective that it's worth more than the $2 to be able to say 'FREE $25 FROM INETBET! PLAY ANY GAMES EXCEPT PROGRESSIVE SLOTS! CASH OUT AS MUCH AS YOU LIKE!!!!"

Perhaps I've missed something, but I don't think so.

 

[tennis_balls]

Perhaps I've missed something, but I don't think so.

there is the x-factor that a no deposit, free chip with no max would attract many more of the wrong type of players for the casino operator. (i.e. players who are very unlikely to consider making a deposit)

 

[silcnlayc]

Surely it would be easier to say you aren't allowed to play the no deposit bonuses on progressive games, problem solved.

Agreed on this point. So many things to sift through over "FREE" or "BONUS" or what ever term you want use money. Truly getting somewhat tedious with all the do's and do nots.

These promotions are used by literally thousands of players, a large majority of whom almost exclusively only ever play with freebies.
There are two valid reasons for these caps on cash outs, firstly if a predominantly freebie only player wins a progressive it would be extremely unfair to our regular players who have been playing daily to win that self same jackpot.

Just don't give bonuses or free money unless they are regular players and at least allow all games to be played to meet the WR (of course this would never be done away with) this way a player can play progressives, black jack or whatever they please and stop being dictated to by the casinos on just how to spend thier OWN money (for to get a match deposit bonus you need to deposit funds).

I just think the T&C's have gotten totally ridiculous and the casinos are only hurting themselves in the long run.

To lure newbies to play at any one casino should be on a totally diferent level of T&C's in my opinion for why would you burden a player that plays $5000+ a month at a casino with the same T&C's as a new player there just for freebies??

This, I will never understand, for players such as me, will and have gone elsewhere to play without bonuses 99% of the time. (I have tried one or two bonuses with success after my first debacle, but this is not the norm for me) and to be treated the same as a freebie scouting newbie player is very insulting.

 

[aussiekeith]

Ok I have read all the messages in here and I seem to have stirred up a lot of coments.First thing I want to say is that there are some RTG Casinos who will pay out on random jackpot wins and the chance of a player actually being lucky enough to hit one is quite low mathmatically but the player must have completed the playthrough of the deposit and the bonus to do so.Furthermore the bonus amount will be taken out of the players account when the withdrawal is complete. Secondly to clarify this situation ever more I have made 10 deposits into this casino where I won this money and while some have been for normal play coupons others have been for cashback coupons as well, so I did not really win this money on just a $25.00 deposit but infact more than that.So I am in no way abusing free coupons or anything such like.I will say again too that it is impossible to know exactly when a jackpot will go off, but then again, if the amount in the top of the software where the random jackpot amount shows, is spinning around at quite a speed and the amount is quite high, then that is an indication that the jackpot is close to going off.I could have contacted live help to take the coupon bonus amount out of my account I guess or I could have deposited a no max coupon into the account and kept playing.But this also brings up an issue too.
You are not suppost to deposit a coupon onto of a previous coupon that has not been fully played through in most RTG Casinos that I have played at.
Maybe this whole coupon system needs to be restructured and maybe only certain coupons allowable to be used in any game with a random jackpot and/or progressive jackpot.There are no problems like this with microgaming, grandvirtual and a lot of other software online casinos.
Furthermore there are some RTG that all coupons are only 10x max claim.
What about having coupons with a lower bonus and 20x or 25x max cashout?
I still say that if a player is lucky enough to win a large jackpot the casino should make an offer of a good will payment at least of say 25 to 50% of the jackpot win requardless of the coupon used as the chances of winning these jackpots are something like 1 in a million. If there figures are wrong then can somebody please tell me the exact odds.Thank You.

 

[soflat]

If you felt the jackpot was about to be won, then you shouldn't have used a coupon with a limit like this.

If I were in charge at the casino, I'd throw you a $100 ND bonus as consolation.

 

[BBKPoker]

Just another concurrence that the casino has the right to pay by the terms it clearly stated and that the player was aware of. Free money is still free money. Enjoy the $250.

 

[winbig]

Just another concurrence that the casino has the right to pay by the terms it clearly stated and that the player was aware of. Free money is still free money. Enjoy the $250.

That's the thing. It wasn't free money. People are forgetting there was a deposit made:

I finally caught up with The Manager, well he said he was and he told me all I can claim is 10x my deposit of $25.00 which is $250.00.

It's not like the OP was playing a ND coupon.

But when it all boils down, you're right. The terms were clearly stated, and they have a right to deny anything over the $250.

 

[thelawnet]

Ok I have read all the messages in here and I seem to have stirred up a lot of coments.First thing I want to say is that there are some RTG Casinos who will pay out on random jackpot wins and the chance of a player actually being lucky enough to hit one is quite low mathmatically but the player must have completed the playthrough of the deposit and the bonus to do so.Furthermore the bonus amount will be taken out of the players account when the withdrawal is complete. Secondly to clarify this situation ever more I have made 10 deposits into this casino where I won this money and while some have been for normal play coupons others have been for cashback coupons as well, so I did not really win this money on just a $25.00 deposit but infact more than that.So I am in no way abusing free coupons or anything such like.I will say again too that it is impossible to know exactly when a jackpot will go off, but then again, if the amount in the top of the software where the random jackpot amount shows, is spinning around at quite a speed and the amount is quite high, then that is an indication that the jackpot is close to going off.I could have contacted live help to take the coupon bonus amount out of my account I guess or I could have deposited a no max coupon into the account and kept playing.But this also brings up an issue too.
You are not suppost to deposit a coupon onto of a previous coupon that has not been fully played through in most RTG Casinos that I have played at.
Maybe this whole coupon system needs to be restructured and maybe only certain coupons allowable to be used in any game with a random jackpot and/or progressive jackpot.There are no problems like this with microgaming, grandvirtual and a lot of other software online casinos.
Furthermore there are some RTG that all coupons are only 10x max claim.
What about having coupons with a lower bonus and 20x or 25x max cashout?
I still say that if a player is lucky enough to win a large jackpot the casino should make an offer of a good will payment at least of say 25 to 50% of the jackpot win requardless of the coupon used as the chances of winning these jackpots are something like 1 in a million. If there figures are wrong then can somebody please tell me the exact odds.Thank You.

The casino is running a business. They want to make money. They are unlikely to make goodwill payments without very good reason.

Personally I would play till your money is gone building up comps.

 

[AussieDave]

Funny how in one breath this is a GREAT stand up casino and in another breath it becomes unknowingly dodgy...

WTF is your problem?

I posted about rtg casinos using max cash out coupons for depositing players. You come back trying to be a smart a$$ with iNetBet's T&C's which are clearly about free chips (no deposits) & use this totally out of context to slam my post.

AussieKeith made a $25 deposit. Therefore any moron can see if AussieKeith had been playing at iNetBet he would NOT be bound by the FREE CHIP (no deposit) T&C's that you posted.

As I've not played at iNetBet for 3 years I'm not savvy with their bonus chips for depositing players. Though, taking a quick look over their (iNetBet's promo pages) I don't see any max cashout bonuses for depositing players.

This may lend itself to the reason why I gave iNetBet the

 

[AussieDave]

The casino is running a business. They want to make money. They are unlikely to make goodwill payments without very good reason.

Exactly. Besides imo AussieKeith was well aware that the bonus was a 10x max cash out. If he was unsure about the casino paying out on jackpots regardless if a max cash-out chip is used, it would have been wise to phone the casino and get it in writing before playing a jackpot machine.

Trying to leverage his jackpot win pay-out based on any other rtg casinos T&C's, is IMHO a waste of time.

Personally I would play till your money is gone building up comps.

Playing the $17K thru to $250 seems like the best idea. Cash the $250 out & claim the loyality points.

I'd be careful not the cash out the $250 first, as this may find the 17K wiped from your account!

Though, who is to say the casino doesn't place a void on the loyality points gained from the $17K?

At a guess this type of senerio is just as likely too. If they don't and depending on which rtg he was playing, may also determine the max amount of withdrawl he can gain from a loyality bonus.

Personally I'd be going thru the T&C's with a fine tooth comb and taking screen caps of their T&C's/ Rules and anything else that maybe used to up turn the loyality points apple cart.

 

[LeJoueur]

This story sucks.

Very UL aussiekeith. What a harsh way to learn about T&C's.

Personally, I think it stinks that the casino doesn't cough up. How many players will ever win a progressive? It can't be many. It's a gambler's dream to hit a progressive and so to hit it and not get paid really does STINK! It's not as if a casino like iNetBet cannot afford it.

If it's any consolation, it's only money. I wouldn't call it a life changing amount. Try not to dwell on it too much. Just try and see if you can earn some quality cashback with it. Surely they can at least offer you a chance to build that up?

Come on iNetBet. Give the man some consolation for crying out loud.

I will NEVER accept a bonus again. I learned the hard way too, but nothing like the amount involved here.

 

[aussiekeith]

The loyalty or comp points work like this.
1 comp point = $1.00 and as soon as you have a minimum of 10 comp points, then you can cash out.I now have 4 comp points after playing over the week end.So it will take a while to build them up, but in the end I do not think I will have a lot of comp points to use. However thats the way it is.
I am just going to stay with grandvirtual software casinos I think as they have a much fairer system of paying jackpots, where you get a percentage according to
what amount of coins you play with and they only have a 15x playthrough with all deposit and or redeposit bonus payments.
As I said before I had 1300 comp points with Connect To Casino and I never recieved them into my account,when I made the request.
At Cool Cat Casino over 6 months I have made 2 withdrawals both after playthrough had been completed and both under $200.00 and the first took 1 month to reach my Neteller account and the second 27 days and they had all the ID information etc to make withdrawals faster.
With microgaming casinos I have had 3 withdrawals of under $500.00 and they were all paid within 5 days and that was at 3 different casinos.

 

[silcnlayc]

WTF is your problem? I posted about rtg casinos using max cash out coupons for depositing players

No , you didn't. You clearly stated ANY of thier chips, and that would include what was posted and which I responded with the T&C's of this casino.

Not sure if inetbet sets a max cash-out on any of their chips

And then you clearly stated this in another paragraph.

Personally that max cashout BS is just that BS. I can see that happenning at a B&M casino, not. I'm sure this is just another means that these dodgy casinos use to trap the unsuspecting player.

And I was responding to all you stated about how InetBet got the thumbs up on one hand and max cashouts being BS..

As I've not played at iNetBet for 3 years

And I am happy for you in this regard, as I myself chose not to continue playing there a few months back. To each thier own.

 

[aussiekeith]

I have not stated what casino this is at this stage as per request so please do not blame any RTG casinos at this stage.
I have contacted RTG software and I am awaiting a reply.
When, what is in place now has been processed, then and only then will I name the casino and the group that this casino belongs too.
All I am saying at this stage is that I have been to the website and there is a message there that States they are under New Management.
I have been through all the T&Cs on the website and there are so darn many it is quite hard to understand everything on there as to there are so many coupons which some change daily.You just about need to be a Lawyer to understand it all. One thing I was told by the manager is that I should not use another coupon until the amount in that account is below $1.00.
It says nothing that I can find on the website stating that you must not deposit coupons, be they the special day coupons are any coupon,that you cannot deposit coupons in an account that is avove $1.00 or zero balance.
I would have though that If a win on a coupon, once it has been withdrawn, and the bonus amount taken from the players account, then that coupon, is no longer void, therefore I can see no reason why I could not deposit and use
a no max,15 times pay coupon or whatever, even just a deposit without a coupon and keep playing.I guess this is a hard one to know but as I can find nothing on the website as I stated before about an account having to be below $1.00, then that maybe a way to possibly get some more money out of my account, rather that just play the balance out for Comp Points

 

[soflat]

One thing I was told by the manager is that I should not use another coupon until the amount in that account is below $1.00.
It says nothing that I can find on the website stating that you must not deposit coupons, be they the special day coupons are any coupon,that you cannot deposit coupons in an account that is avove $1.00 or zero balance.
I would have though that If a win on a coupon, once it has been withdrawn, and the bonus amount taken from the players account, then that coupon, is no longer void, therefore I can see no reason why I could not deposit and use
a no max,15 times pay coupon or whatever, even just a deposit without a coupon and keep playing.I guess this is a hard one to know but as I can find nothing on the website as I stated before about an account having to be below $1.00, then that maybe a way to possibly get some more money out of my account, rather that just play the balance out for Comp Points

If it is not stated on the website, then it is just common sense that you not deposit and claim a coupon on top of the coupon you already claimed, because you are already in excess of the maximum cashout amount on the first coupon.

You won't be able to cashout more than the maximum allowed by the first coupon (unless the website says you can, which it obviously doesn't).

You have two options:
1) Do the comp thing and cashout when you get down to the maximum cashout amount. Then claim the comps.
2) Just leave the money in the account indefinitely.

Neither of these options involves claiming another coupon in order to circumvent the rules of the first coupon (trust me they aren't going to be fooled by that).

 

[Pinababy69]

Personally, I think it stinks that the casino doesn't cough up. How many players will ever win a progressive? It can't be many. It's a gambler's dream to hit a progressive and so to hit it and not get paid really does STINK! It's not as if a casino like iNetBet cannot afford it.

Come on iNetBet. Give the man some consolation for crying out loud.

LeJoueur, you obviously did not read this thread closely enough, or the discussion and comments re: Inetbet has confused you. This thread is NOT about Inetbet....Aussiekeith has not named the casino as yet. Given his statement about new management I can make an educated guess, but does it really matter? If it's who I think it is, they are reputable and they pay legitimate wins.

Aussiekeith, once again, you used a coupon which CLEARLY stated you are entitled to 10X your deposit, period. It is totally irrelevant how many of us may think this rule sucks, that is all you are entitled to, and it is all you will be paid. You are doing nothing more than wasting people's time (RTG, Montana, Bryan, etc.) by pursuing this. You even admit that you knew the terms of the coupon PRIOR to playing, so why complain about it now. I'm sorry to be harsh, but it's reality.

To answer your original question in this thread....as a matter of fact there was another member/player here who won a random maybe two or three months ago, and who also had been using a 10X max cashout coupon. While he was understandably upset about his luck, he handled it in a very professional manner. He realized his cashout was limited, and I'd lay money that it was at the same group of casinos that you played at. I'll see if I can dig up the thread.

It sucks, but the sooner you accept it, the better.

 

[Pinababy69]

Aussiekeith, I found the thread I referred to in the above post. It is EXACTLY the same situation as yours, except this poster deposited $200 and was therefore allowed to cashout $2,000. It is worth your time reading it.

https://www.casinomeister.com/forum...cashout-2000.13001/?highlight=Random+Jackpots

It's little consolation, but take some comfort that you're not the only one it has happened to.

 

[chuchu59]

While the casino cannot be blamed for seemingly enforcing the terms and conditions, I would regard this as blatant discrimination against some players. If I remember correctly, regardless of the size of your bet at these slots, the random jackpot can be yours if you are lucky and so everyone who is playing could have hit it. So this is not actually designed to favour the big or loyal players.

This player was lucky and unless the random JP is privy to this casino only, then the casino suffers no loss as the proceeds would come from RTG. As to Emily's view that this would be unfair to regular players, I beg to differ. Unless the redeemed coupon restricted play at these 'random JP' slots, then everyone who plays should have an equal chance of getting the JP. Remember it is the casino who gave them free money. If we are talking about fairness, then all players who play with bonuses should not be entitled to win the random JP otherwise this would be unfair to the players who dont take bonuses.

 

[iNetBet Promos]

Hi everyone,
There seems to be some confusion on the part of some posters.
As pinababy69 says this situation has not arisen at iNetBet and it cannot do so as we do not have any restrictions on payouts/winnings gained using a deposit bonus.
There were some points/queries directed at us earlier in the thread, which we answered. However the initial topic started is not about iNetBet. As I say we do not limit payouts in this way.
In response to chuchu59, the Random Jackpots on Real Series Slots are not system wide. They are all in house and so RTG plays no part in payments etc this is all taken care of by the individual Casino.
Many thanks for allowing me to clarify these points.
Best Regards
iNetBet Promos

 

[aussiekeith]

LeJoueur, you obviously did not read this thread closely enough, or the discussion and comments re: Inetbet has confused you. This thread is NOT about Inetbet....Aussiekeith has not named the casino as yet. Given his statement about new management I can make an educated guess, but does it really matter? If it's who I think it is, they are reputable and they pay legitimate wins.

Aussiekeith, once again, you used a coupon which CLEARLY stated you are entitled to 10X your deposit, period. It is totally irrelevant how many of us may think this rule sucks, that is all you are entitled to, and it is all you will be paid. You are doing nothing more than wasting people's time (RTG, Montana, Bryan, etc.) by pursuing this. You even admit that you knew the terms of the coupon PRIOR to playing, so why complain about it now. I'm sorry to be harsh, but it's reality.

To answer your original question in this thread....as a matter of fact there was another member/player here who won a random maybe two or three months ago, and who also had been using a 10X max cashout coupon. While he was understandably upset about his luck, he handled it in a very professional manner. He realized his cashout was limited, and I'd lay money that it was at the same group of casinos that you played at. I'll see if I can dig up the thread.

Now I want to say again that I did not mention the casino as yet.
I will say that it is in the blacklisted section on this site.
As far as the 10x payout, I thought they had the same rules as the other RTG s that I play at and that is, quote, in the case of a Random Jackpot Win, the player will recieve the full amount of the Random Jackpot Win, minus the coupon bonus amount that was claimed on their last deposit with the casino and furthermore, all of the playthrough requirements have to be met, before the player applies for a withdrawal.
I still mantain this whole system sucks if a player wins a large jackpot that more than often take months to build up and the player is left with thousands of Dollars left in their account and all they can do is to play it out for silly Comp points and which I may add in many casinos, not just RTG, there is a playthrough required on Comp points.I realize that there are some casinos that do not have a playthrough requirement on Comp Points, but more do that dont. So I should have used a no max cash out coupon. Right this true but even so the way this game was playing it seemed like it would soon go off but then there are never any yes it will or no it wont, it just comes down to pure luck.It sure made a change for me to get one instead of what I am used to by sitting on the computer 4 times in last 5 weeks playing random jackpot games and seeing the jackpot suddenly go back to $1,000.00 when somebody else has been lucky enough to hit the jackpot.The whole RTG and its coupon system sucks anyway, why not give out lower percentage bonus on the coupons and allow players to cash out. God only knows how many other players have been caught up like this before.I was looking at an RTG site today and read in there they have a $2,000 max cash out.So what happens to jackpot winners there. Anyway enough said. I give up on this.
Cheers :notworthy :notworthy

 

[LeJoueur]

LeJoueur, you obviously did not read this thread closely enough, or the discussion and comments re: Inetbet has confused you. This thread is NOT about Inetbet....Aussiekeith has not named the casino as yet. Given his statement about new management I can make an educated guess, but does it really matter? If it's who I think it is, they are reputable and they pay legitimate wins.

Aussiekeith, once again, you used a coupon which CLEARLY stated you are entitled to 10X your deposit, period. It is totally irrelevant how many of us may think this rule sucks, that is all you are entitled to, and it is all you will be paid. You are doing nothing more than wasting people's time (RTG, Montana, Bryan, etc.) by pursuing this. You even admit that you knew the terms of the coupon PRIOR to playing, so why complain about it now. I'm sorry to be harsh, but it's reality.

To answer your original question in this thread....as a matter of fact there was another member/player here who won a random maybe two or three months ago, and who also had been using a 10X max cashout coupon. While he was understandably upset about his luck, he handled it in a very professional manner. He realized his cashout was limited, and I'd lay money that it was at the same group of casinos that you played at. I'll see if I can dig up the thread.

It sucks, but the sooner you accept it, the better.

You are quite correct.

Sorry for the error everybody. It was late last night and I think had 1 German beer too many and I was just enjoying the thread.

Once again, sincere apologies.

 

[1819]

just a footnote... a while ago i stopped taking bonus' at a reputable rtg because of the 10x max cashout. then i just stopped playing there all together. i then got an email from a manager telling me that because i had earned "bronze status" as a player i would no longer be bound by their max cashout restrictions. i could not find that anywhere in t&c's and also could not find gold,silver, bronze status anywhere on their website so i didnt trust it and didnt go back. are these kind of offers possible?

 

[aussiekeith]

clip>just a footnote... a while ago i stopped taking bonus' at a reputable rtg because of the 10x max cashout. then i just stopped playing there all together. i then got an email from a manager telling me that because i had earned "bronze status" as a player i would no longer be bound by their max cashout restrictions. i could not find that anywhere in t&c's and also could not find gold,silver, bronze status anywhere on their website so i didnt trust it and didnt go back. are these kind of offers possible?>end.
I have had those sort of emails myself.
I think if the manager says that you have been updated in your status, and they have emailed that out to you, then it should stand.
If it was me I would be keeping the email, for if I deposited again and was lucky enough to recieve a good win.
Some other groups have a VIP status and if you qualify for that status, then you often can claim a higher payout than normal players.It is not always no max but higher than just 10x.However to qualify you aften need to be depositing a certain amount of money per month, to get to that status.
I guess this varies from one casino to another.As you say these type of offers are not always in the T&Cs on the website but the manager can make offers to players, if and when they choose to do so, and its just like another group of software where I play quite often, where I have the allowed 3 casinos installed.One of them every month sends me out a coupon for a redeposit bonus, which is normally 50% with a 15x playthrough, so I always deposit at that certain casino in the group.