For all the iNetbet haters.....

[chuchu59]

Civility goes out the window when I am accused of not cooperating, as well as a misspelling of my name in official e-mail replies from customer service.

My ID might have been issued 11 years ago, but it still shows my name, date of birth, even my blood type.

Can't blame me if my country doesn't require an update of my ID or a signature on my passport, nowadays its mostly scanned or biometric anyway.

They told me they deal with many others from my country, I would believe they would have seen many IDs like mine.


Anyway, I'm glad they finally resolved the issue.

I'm just posting a play by play of my experience.

If a customer feels this way, shouldn't the customer service be improved?

I have been working in the customer service line for 7 years and this is really abysmal.

Not a touch of understanding, clarification or empathy.


If really necessary I can list out all the back and forth replies and the time frame for you guys to judge, but honestly, I don't think its worth the time.

This is just the more recent one which appalled me.

Cheers,
Kelvin

*
Dear Kevin

If you do not wish to send in documents then simply say so, then we can desist in these back and forth emails.

If you did not use a credit card would you care to explain how you deposited with your ICP account, which also happened to be the last time you made a deposit in July 2011.

We have many players from Singapore and they have all supplied documents that were satisfactory, so I am at a loss as to why you cannot.

Please confirm.

Thank you.

CSR Jane
iNetBet Support
*

These kind of reply from Inet show how poorly trained in cs their staff are. If my staff did this to my clients I would give them a piece of my mind.

 

[me_and_ed]

These kind of reply from Inet show how poorly trained in cs their staff are. If my staff did this to my clients I would give them a piece of my mind.

I doubt its poorly trained staff, I would be more apt to believe it comes from the top.

 

[dionysus]

A minor rerail: I've been asked before to provide the ORIGINAL CC from which I've deposited. And for me, it's simply impossible. I have a drawer of hundreds of loose cards, they get misplaced, the dogs have eaten a few etc. Every time I deposit, I use a new card. I always and only play from one time use pre-paid credit cards. The casinos happily accept them, knowing each time I use a brand new one time use card. To ask me to supply them with the original is just silly. I can see, however, asking for the most recent one, or the one i used to deposit from which I'm also requesting a withdraw.
As for anyone requesting photo ID with a recent picture (ie fairly accurate representation, not one from 20 odd years go) seems quite reasonable to me.

 

[RedAndi]

What's the point of verifying a credit card deposit made 9 months ago? The chargeback window is long gone. Inetbet got their money from that deposit free and clear from ICP a long time ago.

I can see the conversation now

"We need a copy of your credit card."
"I deposited 9 months ago. I don't have that card anymore. Didn't you receive the funds? Are you afraid you're going to lose them?"
"We need a copy of your credit card."
"Why? The purpose of obtaining a copy of my card is to ensure that the charges were legitimate and to reduce the likelihood of those charges being reversed and your casino being stiffed. That obviously isn't the case here."
"We need a copy of your credit card."
"Can you please try to apply some logic and common sense here and see that you gain absolutely nothing by having a copy of the card I used to deposit?"
"We need a copy of your credit card."
"Why?"
"Fuck you ... that's why"

Priceless!

 

[Nifty29]

What's the point of verifying a credit card deposit made 9 months ago? The chargeback window is long gone. Inetbet got their money from that deposit free and clear from ICP a long time ago.

I can see the conversation now

"We need a copy of your credit card."
"I deposited 9 months ago. I don't have that card anymore. Didn't you receive the funds? Are you afraid you're going to lose them?"
"We need a copy of your credit card."
"Why? The purpose of obtaining a copy of my card is to ensure that the charges were legitimate and to reduce the likelihood of those charges being reversed and your casino being stiffed. That obviously isn't the case here."
"We need a copy of your credit card."
"Can you please try to apply some logic and common sense here and see that you gain absolutely nothing by having a copy of the card I used to deposit?"
"We need a copy of your credit card."
"Why?"
"Fuck you ... that's why"

Everyone here knows that most casinos will request copies of credit cards used to deposit. In fact, almost all T&Cs include this stipulation.

I'm not saying that it is a complete necessity to request such things after six months has passed (about the time it takes for all funds to actually be physically received by the merchant). However, if you agree to provide such things when creating your account, then make sure you keep the cards somewhere....its not like they take up heaps of space. Or, just scan them after first use and keep them on your pc etc. It's not difficult, and its a sensible step to take given that it is common knowledge that it may be asked for.

Your chat conversation description, whilst mildly amusing to some I'm sure, is completely unnecessary and adds nothing to the discussion. I know you're an intelligent person...it is a shame that most of what you post is one or two-liners making some negative comment and/or ridiculing something or someone.

As I said, the credit card thing may not make sense or whatever....but they are entitled to ask for it and it may not be just about the chargeback angle. It is also a useful ID measure. Instead of bitching and moaning and emailing back and forth arguing the point, just send what they ask for and be done with it.

 

[zeledrith]

First of all, I wasn't the OP, I was just looking through the forums and hopped on a thread on bad CS from iNet and started sharing my experience with the people here, I had no intention to start a thread and complain, but the title does say "For all the iNetbet haters...."

I only intended to share my experiences with their customer service, which is entirely on topic in this thread.

Personally, for a company to be able to piss you off enough with their customer service to make you spend a huge part of your day running errands, scanning documents, sending documents, being rejected, sending them again, being told they need more, sending more, being told they don't accept something old, sending something newer, then being told they need an OLD credit card I no longer use, and then coming onto an online forum with enough rage and angst to bitch and moan to people I don't see in real life? That is bad customer service no matter which company it is.

And saying I am giving them trouble instead of the other way around takes the cake here. 32RED took 2 documents from me, my old un-updated National ID and my latest bank statement showing my address. So did Nordicbet, Betfred, Golden Riveria, Club World and many others I visit a little less often. If this is the process you are used to at many other casinos, and you bump into this one, you will be in for a rude shock.

Now I understand your need to defend them or bash people who bitch and moan, but if you look at my posts, I hardly complain. I only have good things to say about many of the accredited casinos I find from here. If you have a valid good experience with them, feel free to make a "For all the iNetbet lovers" thread and share, and I will share my win from a $10 free chip with everyone. Of course I can't withdraw it yet as of now, but hey I'll participate.

Now instead of hopping on assumptions and trying to make me look less credible, my ID does have my photo on it, so did my passport which I sent thereafter, and even sent my banking statement from Citibank, not some weird bank no one knows about. And the credit card photo I sent? I don't even have the card anymore, I had to look through my old e-mails to dig out a photo of it that I sent to another non-casino related company for a verification process. I was not un-cooperative, but after getting the run around for a big part of my day, I think it was justified that I was getting a little pissed off.

The credit card being a good verification tool? I agree! However, they never mentioned the reason why they wanted it. Eventually in my last e-mail I asked them "So If I provide you with a credit card photo with my signature on it, would that resolve this issue?" and they finally said yes that would be great. I would have loved to know that earlier to be honest, and I am still not really not sure if that was the same card I used to deposit there in the first place. (Like I mentioned many times I don't remember)

For a company that handles cash transactions, and I would imagine for large amounts for high rollers, they only have e-mail support for gods sake. No live chat, no phone number, just an e-mail support that takes a full day for the first reply, and when things look bad, they start insulting you.

If you want to defend them, then bring out some good examples of their wonderful service and support, and share it with everyone. Picking on everything I say and trying to make it seem like I just want to take advantage of the forums to get what I want is not going to make them look any better. Its a $100 withdrawal from a $10 free chip from a casino I no longer play since July 2011, honestly the only reason I completed the whole ordeal is just to prove that I'm not there to waste their time.

However I just felt that whoever comes here, and looks through this thread, would at least have some idea of what to expect from iNetbet.

Quick deposits and withdrawals? - Check, good job there
Great games? - Check, if you like RTG or you have no choice
Customer Service? - Reminds me of the stone age so pray you don't encounter any problems, ever.

 

[Realitybitez]

I had to think back for abit, couldnt remember which casino was Inetbet

and then it came back to me! I tried them out but wasnt to thrilled with their communication process - took forever to hear back from them ( 2 -3 weeks of emails backwards and forwards to verify ID documents) so threw them in

However referring to someones experience with Inetbet (providing verification documents) I had a similar experience (however not with Inetbet) which was seriously frustrating and frankly peed me off bigtime.

Apparently, my drivers lience, my birth certificate, my credit cards (scans of front and back of all required documentation) plus recent utility bills blah blah werent good enough for verification documents. In fact, the casino involved actually locked my account - no explanation at all

So I emailed the rep on here and bitched abit telling them, you know, I need a good Playtech casino and the one I usually play at Bet 365 hasnt been giving me much joy lately so decided to give you guys a whirl and I am being put through this?

Netherless to say, my account was reopened - documents approved blah blah. But honestly its abit sad, when we have to hit up the reps in here to get an issue resolved with one of their casinos, seriously rolleyes:

 

[Nate]

@Zeledrith,

It is a well known fact on this forum that:

1. InetBet staff are rude or sometimes just don't know how to treat players.
2. Support is poor and you can expect to wait.
3. They will not introduce Live Chat because they don't like customers contacting them for 'Free Chips'
4. We have been asked on here to suggest solutions instead of criticise their operation - They have not had the slightest decency to even acknowledge the suggestions - Fruitless exercise - Like talking to a wall.

I sincerely hope you get it resolved. If there was ever an Accredited Casino with such arrogance and a don't care attitude for their players (support) - There you have it - It's InetBet.

Like me, many of the posters believe your story, so I sincerely hope you can get it resolved.

Nate

 

[zeledrith]

Yeah, if you don't want to include live chat to avoid free chip begging from players, you could at least call back customers for valid issues like a messy verification process.

And if e-mail is your only way of contact, then shouldn't the training for CSR staff include professional e-mail etiquette?

Anyway they have replied saying they have passed on the documents for processing so lets hope everything is resolved eventually.

I was looking forward to depositing to enjoy their returning player 100% match, but now I'm not very sure -_-

 

[bryand]

Notwithstanding the fact that I started this thread, add me to the iNetBet Haters Club - for the reasons already posted.

Damn what a disappointment.

 

[rena35]

Now that the process is complete im sure you will get paid. As far as support is concerned i do wish for a better contact with the casino. As far as the casino itself they are pretty quick with payouts. I cant say i hate Inetbet at all.

 

[Tirilej]

Now that the process is complete im sure you will get paid. As far as support is concerned i do wish for a better contact with the casino. As far as the casino itself they are pretty quick with payouts. I cant say i hate Inetbet at all.

If you look at the date's Rena you can see that he hasn't been waiting for a payout for 1½ year

I suspect it can be an issue with support in some way. Maybe he will explain when he's not so angry anymore

 

[rena35]

Now that the process is complete im sure you will get paid. As far as support is concerned i do wish for a better contact with the casino. As far as the casino itself they are pretty quick with payouts. I cant say i hate Inetbet at all.

Oh my thanks.I didn't realize how old the post was.

 

[Andy Walker]

Oh my thanks.I didn't realize how old the post was.

If I remember rightly when I first read this post this guy was the hot new thing, strange how time passes so quickly

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