First of all, I wasn't the OP, I was just looking through the forums and hopped on a thread on bad CS from iNet and started sharing my experience with the people here, I had no intention to start a thread and complain, but the title does say "For all the iNetbet haters...."
I only intended to share my experiences with their customer service, which is entirely on topic in this thread.
Personally, for a company to be able to piss you off enough with their customer service to make you spend a huge part of your day running errands, scanning documents, sending documents, being rejected, sending them again, being told they need more, sending more, being told they don't accept something old, sending something newer, then being told they need an OLD credit card I no longer use, and then coming onto an online forum with enough rage and angst to bitch and moan to people I don't see in real life? That is bad customer service no matter which company it is.
And saying I am giving them trouble instead of the other way around takes the cake here.
32RED took 2 documents from me, my old un-updated National ID and my latest bank statement showing my address. So did Nordicbet, Betfred, Golden Riveria, Club World and many others I visit a little less often. If this is the process you are used to at many other casinos, and you bump into this one, you will be in for a rude shock.
Now I understand your need to defend them or bash people who bitch and moan, but if you look at my posts, I hardly complain. I only have good things to say about many of the accredited casinos I find from here. If you have a valid good experience with them, feel free to make a "For all the iNetbet lovers" thread and share, and I will share my win from a $10 free chip with everyone. Of course I can't withdraw it yet as of now, but hey I'll participate.
Now instead of hopping on assumptions and trying to make me look less credible, my ID does have my photo on it, so did my passport which I sent thereafter, and even sent my banking statement from Citibank, not some weird bank no one knows about. And the credit card photo I sent? I don't even have the card anymore, I had to look through my old e-mails to dig out a photo of it that I sent to another non-casino related company for a verification process. I was not un-cooperative, but after getting the run around for a big part of my day, I think it was justified that I was getting a little pissed off.
The credit card being a good verification tool? I agree! However, they never mentioned the reason why they wanted it. Eventually in my last e-mail I asked them "So If I provide you with a credit card photo with my signature on it, would that resolve this issue?" and they finally said yes that would be great. I would have loved to know that earlier to be honest, and I am still not really not sure if that was the same card I used to deposit there in the first place. (Like I mentioned many times I don't remember)
For a company that handles cash transactions, and I would imagine for large amounts for high rollers, they only have e-mail support for gods sake. No live chat, no phone number, just an e-mail support that takes a full day for the first reply, and when things look bad, they start insulting you.
If you want to defend them, then bring out some good examples of their wonderful service and support, and share it with everyone. Picking on everything I say and trying to make it seem like I just want to take advantage of the forums to get what I want is not going to make them look any better. Its a $100 withdrawal from a $10 free chip from a casino I no longer play since July 2011, honestly the only reason I completed the whole ordeal is just to prove that I'm not there to waste their time.
However I just felt that whoever comes here, and looks through this thread, would at least have some idea of what to expect from iNetbet.
Quick deposits and withdrawals? - Check, good job there
Great games? - Check, if you like RTG or you have no choice
Customer Service? - Reminds me of the stone age so pray you don't encounter any problems, ever.