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satori said:You might want to log into your accounts to check rather than wait for an email. I haven't played at Vegas Country in well over a year (and only deposited a couple hundred total) but found $20 sitting there. Found $25 at Maple Casino (another one I'd only deposited a few times at). Casinos I've deposited 1000s at over the past year (Fortune Lounge, Spin Palace, Golden Reef) -- nothing. But I've cashed out a lot from them so maybe we're even![]()

rudepete said:Consider this: If a land based casino made such an error the customer would reap the benefit. But unfortuantely you are not a land based casino, although you probably make more money then them.
I had this problem at Starluck casino where inadvertenly they gave me a $92 bonus while I was playing there. I immediately went to live help and asked "what happened" and "why was my account all of a sudden up by $92?" Now get this! THeir reply to me was" Congratulations, we have made an error and the money is yours". Now this happened two different times there and each time, they gave me the money that they had given me in error.Peter
You keep casinos installed on your computer that you haven't played at in a year? Geeze....![]()

I agree with that within reasonable limits, but unfortunately I think there's a lot of greed and a desperate deficit of real marketing expertise and player-sensitivity at many online venues, where the misguided thinking often seems to be that there are plenty of other clients out there so losing a few doesn't really matter. And common sense is often in short supply too!!!

Simmo! said:So the more bonus abusers and the more fraudulent players we see, the less profit a casino makes, the less incentives are handed out to the regular guys. That's business.
I still maintain my (apparently unpopular) stance that this industry will never get to where it needs to be and honest players will never fully get the service they want until signup bonuses are a thing of the past. If you remove the signup bonus and continue giving loyalty bonuses to players who are known and trusted, you remove the most prevalent method of fraud this industry has. Maybe then we'll see some decent Christmas bonuses back![]()

jetset said:I have to say that I share Simmo's views above - more focus on loyalty would be a good thing - but with the competititive imperative (and even priority) to acquire new customers and the now deep entrenchment of the sign-up bonus in the marketing psyche I don't see this incentive being abandoned any time soon.
Macgyver said:OK, I'm gonna be the one to say it ...
C'mon, y'all, when it did become that you had to get presents on Christmas? From anybody, much less online casinos.
)
), so we pay for the entertainment. Sometimes we lose a lot, and it makes a huge difference that the casino gives some back.Maybe then we'll see some decent Christmas bonuses back.
It is certainly true that it seems that as the industry develops things become tighter and tighter - a situation where one side seeks an advantage and the other then tries to counter it often seems to be the case in the pursuit of reward, and that's to be expected.
When I first started gambling online (circa 2001), casinos were much more generous with random/birthday/Christmas bonuses (remember Easter and Mother's Day bonuses??). And I'm guessing that there was a much smaller player base at that time so perhaps the casinos were putting more effort into developing player loyalty by giving out more frequent bonuses (and typically $100-200). It seems that every year it has declined. which may be a combination of: cut in marketing budget due to increase in chargebacks, bonus abusers and fraud, or possibly a change in focus about the categories of players who will receive bonuses (ie those they deem as most valuable.. perhaps large depositors who rarely cash out?)

), shows that your putting the company in a position of low-end risk, while most likely earning higher growth potential in the long-run. 
Slotmachine said:I think Jetset and Simmo! did a good job explaining this, check their posts.
) because of their monthly offers and their excellent reputation, given my own personal experience.

) 
phynqster said:For Christmas I gave all of my VIP customers 25% cashback on their losses for the year. This went over very well but it took me 36 hours to review each account and credit it.

phynqster said:Last year we sent Thanksgiving centerpieces to a number of our customers. 50% of the players who got them were upset for sending stuff to their house.
For Christmas I gave all of my VIP customers 25% cashback on their losses for the year. This went over very well but it took me 36 hours to review each account and credit it.
So when you wonder why some casinos don't give out gifts , there are some difficult circumstances that players are not always aware of.
this is my 2c on this issue..
). I would much rather have just a handful of casinos I go back to month after month, but while I can get a better deal signing up at a new one than returning to the same place... well it's not really a choice, is it?
I guess the trick is to become an affiliate and get the 25% back on other people's lossesSlotmachine said:Wow:notworthy ..any casino operators out there willing to give me 25% cashback please contact me ASAP and you'll have a customer and free PR agent for life!

Vesuvio said:I guess the trick is to become an affiliate and get the 25% back on other people's losses![]()


(where I should play more often, obviously!) You should have asked people if they are happy to receive your gift. not everyone wants to advertise that he is involved in online gambling. This year one casino asked me if I would like to receive a Christmas hamper, which I thought was very professional, but unfortunately, Christmas is gone but there is no sign of the hamper.phynqster said:Last year we sent Thanksgiving centerpieces to a number of our customers. 50% of the players who got them were upset for sending stuff to their house. About 25% were upset that the flowers only cost 100.00 and they felt they deserved more, and another 10% said they would rather of had us deposit the money in their casino account, the last 15% we never heard from if they liked it our not. All in all it was not worth sending the gifts out.
aodat2 said:After all said and done, I just realized 1 thing.
I HATE YOU GUYS!!! ... j/k
I didn't get anything at all for a very long time now. I used to play at InterCasino a lot, then I moved on to iNetBet, later to 888.com and then now I'm starting to play at 32Red but I got NOTHING from them at all. Totally NOTHING, ZIP, NIL, NADA.
Nobody gave me anything this Christmas or New Year.![]()
you with gifts. Maybe because you moved from one casino to another, that's why you didn't get any gifts from any of them. I don't know that this is the case, but it might be that the casinos are looking to reward the long-term loyal players.jetset said:It seems that managers have in many cases not yet learned to consider a proposed initiative from both the business and consumer perspective ie "How will my customers react to this? Is this what they really want? Is that do-able?" I suspect there would be far less hassle if they did.
? phynqster said:I agree with the just crediting accounts, but having come from a large bonus casino throwing a little more into someones account dosen't really amount to much. What"s the real difference between gambling 1k or 1.5 if you pretty much play it out the same day? That is why we wanted to give a physical gift, so it would be something a player would remember and not just play it without hesitating.
