I completed a PAB - Response:
Good morning,
In our terms we are referring to this amendment in 2.4:
"Know Your Customer (KYC) procedures are carried out by the Gaming Operator in order to positively identify Players. The Gaming Operator is entitled to conduct any and all identification and other verification checks that may be required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Site. The Player is obligated to, upon request from the Gaming Operator, provide official documents in writing such as, for example, an addressed electricity bill, a bank account statement or any other written documentation which the Gaming Operator may find necessary in order to confirm the correctness of the information provided by the Player in connection with the registration or thereupon following verification procedures."
As you can read in the last part "any other written documentation which the Gaming Operator may find necessary in order to confirm the correctness of the information provided by the Player in connection with the registration or thereupon following verification procedures."
If your bank cannot send this information you can also then ask them for a signed and stamped verification that they are unable to provide this information.
Once again, we are not trying to withhold your funds and these requests are done due to setup procedures.
I can only refer you to keep in contact with the support team who's your first hand contact in this matter.
Should you feel that we are not following the UKGC or MGA regulations we would hand out full information of this case to them upon request, if a complaint is filed.
The information I've received regarding this matter is that the documents requested needs to be handed in and that's the decision they are standing by.
Regards,
redbet Emil
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The phone initially made to bank I spoke to your average customer service person, he didn't have clue about sending letters, not his department. When i visited the bank I got the same message from clerk, not those peoples jobs.
It looking like I will have to write letter to head office of the bank.
But come on!!!
Is this what it's become.
The two old cards we're verified by Redbet and used numerous times. What other hoops must I jump through.
Letter also must be stamped - I wonder if the letter I send it in must be waxed sealed also.
The terms Redbet are stating to where adhered by myself upon initial registration and verification upon website.
This is a matter of verifying a new debit card not the two old cards so Redbet are totally mis-using the terminology.