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Davies466666666 vs Redbet

Discussion in 'Payment Processing Issues' started by Davies466666666, May 30, 2018.

    May 30, 2018
  1. Davies466666666

    Davies466666666 Newbie member PABinit

    Location:
    Wirral
    Hiya all.

    Redbet are insisting I provide letter from my bank stating old debit cards used are no loger active.

    Both my old card we're verified by Redbet Casino and used to deposit and withdraw.
    I have sent them photo's of front/back of these old cards.
    Pic of me with bank statement
    and all the other ID checks.

    Redbet insist a letter from my bank, after visiting and phoning my bank I was told they do not provide these letters and have never heard of anything like this.

    Where do I go from here??
    This whole thing has put me into a state of depression, I feel sick...
     
  2. May 30, 2018
  3. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Are they asking for copies of them again?
     
  4. May 30, 2018
  5. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Have you contacted the rep?
     
  6. May 30, 2018
  7. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
  8. May 30, 2018
  9. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    I Had the same from a casino before. Think it was Mrsmiths. They was okay in the end and reset my account so it was not showing the. Had to jump up and down a bit for a full verification and recheck after but all was good
     
  10. May 30, 2018
  11. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    pinnit2014 likes this.
  12. May 30, 2018
  13. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Internet’s down in work so I have time on my hands to search :laugh:
     
  14. May 30, 2018
  15. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    this is getting ridiculous now, why do these casinos think we can do the impossible just for them,people change lose cards all the time, just what is the big problem
     
    Davies466666666 likes this.
  16. May 30, 2018
  17. Davies466666666

    Davies466666666 Newbie member PABinit

    Location:
    Wirral
    Yes messaged rep earlier.

    It just feels like they have target me because I'm an older lady, hoping I will give up and walk away..
    I'm in contact with their support and have ticket number. But it's going around in circles.
    My old debit cards we're verified the traditional way by sending pics of front and back, over a span of 3 years I was using these cards daily with Redbet depositing and withdrawing.
    A new debit card arrived from bank, then it all started with the proof of old cards have expired..

    I wouldn't mind I still have pics of old cards on computer but they want the verification off bank in letter form...
     
  18. May 30, 2018
  19. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Has the rep replied ?are all the cards old and new linked to the same bank account ?
     
  20. May 30, 2018
  21. Davies466666666

    Davies466666666 Newbie member PABinit

    Location:
    Wirral
    The two expired cards they are asking about are old cards that we're used on their website and both we're verified by Redbet Casino.
    All my cards are with same bank account, including the new card -
    Rep hasn't replied back yet, only messaged him this morning.
     
  22. May 30, 2018
  23. Davies466666666

    Davies466666666 Newbie member PABinit

    Location:
    Wirral
    Rep has replied back..
    And guess what??

    Regulations require me to magically get a letter from the bank....
     
  24. May 30, 2018
  25. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    That’s weird - the cards have expired, you’ve said they’ve previously been verified so I’m unclear why they’re saying you need a bank letter. For what? Showing they’re expired? The expiry date, which they have, tells them that.
     
  26. May 30, 2018
  27. Davies466666666

    Davies466666666 Newbie member PABinit

    Location:
    Wirral
    I'm fumming!!
    We're not even talking about a lot of money here, it's the principle.
    It's because I'm a woman in my later years.

    Strangely the first contact I had over this issue, the Customer service person asked for pics of my old cards, which I thought I no longer had. She then asked for the bank letter thing.
    I then recovered the old pics of my cards, miraculously they we're buried away in a folder on computer, sent them in, but shes sticking with the letter.

    It seems to me Redbet make their own rules up to prevent withdrawals.
    I feel for people who get trapped who have a few hundered pounds they can't withdraw...
     
  28. May 30, 2018
  29. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    so you used the cards so they are well aware what the expiry date is but they are still insisting you get a letter that the bank cant produce..........yeah that makes sense
     
  30. May 30, 2018
  31. snorky510238

    snorky510238 Chief glockenspiel maker

    Location:
    Uk
    This should not be happening time and again. If anything needs verification it should be flagged up when depositing ( prevention is always better than cure). If a casino accepts a deposit via a certain card then unless something has changed in the meantime which is highly unlikely you should be able to withdraw to that same card no questions asked. I can't see for the life of me why something so simple is being made so complex. Unless it's purely for the reason that they hope you can't be bothered with all the rigmarole and end up losing it.
     
  32. May 30, 2018
  33. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    maybe the rep can chime in and explain what the problem is?
     
    theapple, Davies466666666 and Borgie like this.
  34. May 30, 2018
  35. Davies466666666

    Davies466666666 Newbie member PABinit

    Location:
    Wirral
    My account was in credit when I received new debit card, so I was advised by Redbet to deposited £10 off new debit card to put it on their system, then on withdrawal all this happened...
    It's almost as if to say "hold on your withdrawing you money back to a new debit card, whats going on here!"

    I don't know where I stand here....In a court of common seance, I'm in the right.
     
  36. May 30, 2018
  37. Cody7

    Cody7 Newbie member

    Occupation:
    Fisherman
    Location:
    Deep Sea
    Dont ever feel depressed mate, im sure theres a solution feel free to pm and ill try help however i can
     
  38. May 30, 2018
  39. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    This thread is depressing. Yet again we have casinos getting customers to jump through hoops and always with the upper hand of holding players money to ransom. These aren't one off issues. It's become the new norm. Common sense has been abandoned and has instead been replaced with rigid processes that have very little bearing to how things work in the real world. Letters from you banking confirming you once had a card but no longer have it? What a complete piss take.

    And as for why they are doing this. This isn't some nefarious plan to get your money (at least I don't think so). This is just an industry that doesn't really care about it's customers.....especially winning ones. I know the OP doesn't want the hassle but I'd be tempted to kick off a small claims to get the funds back if the casino won't back down.

    What a time to be a mug punter!!!
     

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