Hi ,
I saw that you copy the t&c of the welcome bonus , why didn't you copied the last phrase , with a direct link to the general rules .
If you noticed , the promotions is not that hard to find as mentioned and detailed bellow :
View attachment 41572View attachment 41573
I don't really see where the terms are Burred.
Also we do not have a LIMIT OF BET , which not many casinos are doing that . And in the HELP SECTION > GENERAL RULES > PROMOTIONS & BONUSES , there is this phrase :
8.7 - Kindly note that the deposit bonus campaigns are created with custom values, kindly ask our customer support to provide you with list of games and their wagering contribution factor. . If a player wants to find out the contribution , just a simple e-mail can solve it .
PS> Nobody voided the 3338 BONUS MONEY . As each player knows that the bonus money REMAINS a bonus money until they fulfill the wagering requirements in the limits of the bonus Money Validity .
Regards
Gabi Pitileac
You just dropped yourself right in it.
Kindly note that the deposit bonus campaigns are created with custom values, kindly ask our customer support to provide you with list of games and their wagering contribution factor
You admit that this relevant information is intentionally unavailable to new players BEFORE they register, so how can they do their "due diligence" of the rules before parting with their money and details?
It proves that the information I was looking for is intentionally unavailable, hence a "bait & switch" is pretty easy to pull on a player who makes their decision from the information published on the site.
The short 2 day window also pushes the player into a "play first, ask questions later" mindset, so what happened here does look like a rogue casino "stunt" having been pulled.
1) player signs up and deposits.
2) due to the short 2 day window, player just gets on and plays.
3) Player thinks WR is complete, and so seeks confirmation from CS.
4) CS confirms WR is complete, and that money will be paid.
5) Money just disappears.
Having received confirmation, there is no reason for the player to revisit the matter until the money has been paid, hence they are not looking for a later "bait and switch" email. When one is received though, they are hardly going to just get on and play, they are going to dispute the matter, and in the mean time NOT play.
The remainder of the 2 day window was nowhere near enough time to allow for a fair dispute resolution process, even the one on this forum which is:-
1) Contact the rep -
allow 48 hours for the rep to respond
2) Submit a PAB
In this case, the money was already gone by the time stage 1 was underway, and the player was deprived the chance of a PAB resolution as, according to the casino, it is now "impossible" to turn the clock back.
What they rep is really blaming the OP for is not being bullied into accepting the unilateral resolution of the casino, but instead sticking to pursuing a proper dispute resolution process.
With no time allowed to follow correct procedure, the operator was asking for this to be pursued in the way it was, even with statements that could be construed as threats. For the player, they had to use some pretty strong tactics because they only had 13 hours to pursue the matter before it was too late - correct procedure was not an option.
Here, a dispute is not resolved until:-
1) The player accepts the resolution from the casino, or
2) Max has processed the PAB and issued his ruling.
Being bullied into accepting a "take it or leave it" offer from the casino does not count.
However, it is NOT "too late" for a PAB, even though the casino claims it is now "impossible" to return the balance. The casino seems to know this as they are actively prepared to forward everything to Bryan to defend their case.
What if Max DID rule in favour of the player having their balance restored? Would Max also be told "it's not possible", and thus risk the issue of a "casino warning"?
It seems it isn't impossible, it's just another casino tactic. They are hoping that the player will fail on a redo, even with a bigger bonus (or perhaps BECAUSE of a bigger bonus), and thus they end up turning a win of some €3000 for the player into a win of some €500 for the casino.
The warning is not so much about a 2 day window, it's the fact that the rules are withheld from the player until they commit themselves to playing with the bonus, and even then they have to think of contacting CS, rather than simply playing based on the information shown.
Also we do not have a LIMIT OF BET , which not many casinos are doing that
I am sure you don't
But I am just as certain that a player is NOT going to get paid if they chuck a massive bet on Roulette to double their entire bankroll before going on to complete WR. Where other casinos have specific rules, I would expect CBM to utilise things like "spirit of the bonus" as a means to enforce a max bet rule after the fact where any player employs such a tactic