After getting the above email I try to withdraw but for some reason their system does not let me and I contact them. The next day my balance is 0, and I ask what is going on, and they say my balance has expired. The bonus funds there apparently expire in 2 days, but once I was told I could withdraw, this did not cross my mind.Dear Client,
Tomorrow our Casino Department will let you withdraw your funds.
We apologize for any inconvenience.
Now after trying to solve the issue with them thru email for 3 or so days ending multiple emails, they would only credit my account 15% back of the original withdrawable balance.
I find the situation unacceptable and hope it gets resolved.