Scam Casino Crazyno Casino - Accepting UK player without remote licence

[am2020]

Hello All,

I sent this to the online casino as they refused to refund the deposits. I’m new if anyone can help.


Dear Vegas Wild Casino,

I have consulted with the UKGC, a Gambling Specialising Legal Representative and Key Ministers within Cyprus. All have confirmed that allowing a UK player to register and play at your casino, despite not having an active UK Gambling Licence is prohibited under law. It is therefore illegal to accept deposits from UK players. The UKGC states explicitly that it’s the operators responsibility to exclude those not permitted to play from restricted countries.

In addition, your website states that you do not accept players where prohibited by local laws. You cannot place onus on the player, as the player isn’t reasonably expected to check your licensing requirements.

As advised previously, you have broken UK law and you have not followed expectations required of you bu Cyprus Gaming Authority.

I demand you refund the small amount of deposits made totalling approximately £1300.00. Failure to agree to this request will result in legal action, a statement of actions and witnessed actions by you being sent to Curacao Ministers as well as legal action. Please understand the gravity of this situation.

Refund the amount or see the actions I take to bring justice here.

I await your reply.

This was their reply:

Thank you for your email.
You came to play in our website on your own discretion and you agreed on our terms which clearly state:
Participation at Vegas Wild Casino is at your sole option, discretion and risk.
2. You are solely responsible for ascertaining whether it is legal in Your Jurisdiction to participate.
3. Internet Gambling may be illegal in the jurisdiction / country in which You are located or residing. Vegas Wild Casino does not intend to enable You to contravene applicable law. You are responsible for any gaming activity and You are also responsible for ensuring that You are not contravening any law or legislation prohibiting gaming online. Before relying on any information contained on the Website you should consult the rules in your jurisdiction. Vegas Wild Casino excludes to the fullest extent lawfully permitted all liability for any use of the Website, whether the service is moderated or not. You are solely responsible for ascertaining whether it is legal in Your Jurisdiction to participate at Vegas Wild Casino.
We cannot process any refunds back to you because your deposits were already used on our games. Should you have won we would have paid your withdrawals without a problem as well.
The decision is final and we consider this matter closed.
Kind regards,
Norman Gibson
Vegas Wild

 

[am2020]

Their latest response is below. Does anyone have any word on I can use to challenge this?

Thank you for your reply.

Our terms and conditions clearly state:

It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance.

You came to play in our casino on your own discretion, removed all bonuses from the account and even accepted cash from us. Should you have won, your Geo-location would have had NO affect on your withdrawals as well.

You can seek second opinion with any authority but you will be referred back to the terms of the website on which you agreed when you made the account.

The decision of our management is final and we will not refund back your deposits because they are already used on our games.

Kind regards,

Nico Andersen - VIP Manager

Crazyno

 

[dunover]

Alas a fraudulent casino, good luck with getting your money back. According to this site, 1668/JAZ casinos are the worst casinos out there. Sorry to hear you're another victim.

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[EkJR]

Why would you sign up to a casino like this if your in the UK? Absolutely crazy.

Curacao is bandit country so dont expect to get any joy there. Report it to the UKGC but there isnt much they can do. Can I ask how you deposited? If it was debit/credit card you have a chance of a charge back and that's likely to be your only chance.

 

[am2020]

I did deposit via visa debit card but the bank are advising me it’s a UKGC issue and they can’t initiate a charge back on my behalf. I’ve talked them through the non registration or licence and that it amounts to acceptance of funds when not licensed to, but they just state they can’t help.

 

[Slottery]

Is there any particular reason why you should get your deposits back? Did steal your money or something? If you deposit, played and lost, don't really see much reason why should you get any deposits refunded?

If you decide to deposit and play there, it is really your own decision. They are not anyhow operating under UK legislation and like mentioned in earlier post by @EkJR there is not much any UK regulator could assist you.

You deposit, played and lost, if they would have steal your money without letting your play, it would be something different but can't really see any reason to demand your deposits back as you got what you paid for.

If willing to try to process chargeback, make some research around subject, chargeback in some occasions can leave something to some your records you might don't want.

I would just stop thinking about whole situation and maybe only play in places who have license in UK or if willing to play under other licenses, then play but don't start to want your deposits back in case you are not winning.

 

[colinsunderland]

yes, as much as they are scum, you took the decision to play there. If they refused to payout winnings and you didn't break any T&C's then I would go back to the chargeback under something like 'not as described', but you are unlikely to win just because they don't have a UKGC licence.
Why after depositing £1300 did you decide to start checking licenses?

 

[am2020]

I stumbled onto the casino hence used it, clearly a big mistake. I googled it out of interest hence found a multitude of bad feedback on it hence here.

The T&C’s state the following:

2.2. It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan.

In effect that clearly states they wouldn’t have paid any winnings nor will they pay refunds for deposits made. They would just keep the funds either way.

Still feel it’s fair?

 

[colinsunderland]

From a chargeback view, the problem you have is, you accepted those terms and conditions when you created the account, even if they are unfair and they wouldn't have paid you, you said, thats ok by accepting them.

I'm not saying it's right and I would keep trying, but you will certainly have an uphill struggle I think

 

[am2020]

From a layman’s POV yes but from a legal standing the CMA guidance states the below.

Its classed as an unfair term and it’s significantly in benefit of the business and puts the consumer at a clear disadvantage either way.

 

[colinsunderland]

thats as maybe but which term are you relying on in your credit card agreement to argue for a chargeback?

 

[EkJR]

2.2. It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website.

2.3. Regardless of your jurisdiction, the casino is able to prevent any specific person from opening an account. Players are only ever prevented from opening an account in the event that there is genuine reason to do so.

2.3 doesn't even make sense to me!

And this cracker as well.

National Legislation Applicable to Players

3.1. You accept and understand that it is your responsibility to ensure that you act within the laws of your respective national legislation when you use this website. You accept and understand that we are unable to provide you with legal advice or assurances and we take no responsibility in the event of players breaking the laws of their respective country. When you play the games on the website you confirm that you do not find the games to be offensive, unfair, objectionable or indecent.

So basically they will take your money and never have to pay you if your from any of the countries above. This is an utter utter scam.

 

[Harry_BKK]

Vega World Solutions is associated with and run by the same people who operate only about 100s of casino skins successfully because people like you are mostly too lazy to do a 3-seconds Google search.





The bosses will be sitting there and doing something similar when you are asking for your money. Good luck with a legal case in Curacao. I've yet to hear one going in favour of the player.

 

[am2020]

It’s an entire scam and I’m kicking myself for using it. My main point is that either way they wouldn’t have paid anything. They retain funds and in effect have stolen them.

the unfair route for chargeback, could I rely on:


What is an unfair term?
21. A term in a consumer contract is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract, to the detriment of the consumer.
22. Transparency is also fundamental to fairness. The Act requires that a written term in a consumer contract is expressed in plain and intelligible language and is legible. This sits alongside a more general requirement that consumers are given a real chance, before entering a contract, to see and understand all terms that could operate to their disadvantage (see paragraph 28 below).
23. The CMA considers that the Act’s effect is to apply in substance the same tests of fairness, and of transparency, to both terms and notices.
Fairness
24. Broadly, the effects of the fairness test are that wording is more likely to satisfy the law if it is drafted and presented in a way that respects consumers’ legitimate interests.
25. ‘Significant imbalance’ is concerned with the parties’ rights and obligations under the contract. It arises where a term is so weighted in favour of a trader that it tilts the balance of the contract significantly in the trader’s favour – for instance, by granting the business a discretion that could be used unfairly to increase the benefits it enjoys or to impose a disadvantageous burden on the consumer.
26. As a starting point, when assessing fairness, it is useful to ask whether the wording places the consumer in a legal position less favourable than that which is otherwise provided for by the law.
27. Although the imbalance must be significant, unfairness does not require proof that a term has actually caused harm. Wording may be open to challenge if it could be used to cause consumer detriment.

 

[am2020]

Anyone got any advice on where I should go with this? I’ve got a legal background and so some of this makes clear sense but in honesty if anyone has experience of fighting something like this and winning please can you share your email wording. Much appreciated either way guys.

 

[Slottery]

Curacao courts maybe? If they wouldn't have paid you some winnings there could be some grounds for something but for now don't see much happening except a waste of time, would just forget the whole thing and have less stress. Can't really see any easy positive outcome from your point of view coming anywhere.

 

[EkJR]

Well well....

 

[am2020]

Oh wow so that’s happened very recently then! Wow

 

[Harry_BKK]

Anyone got any advice on where I should go with this? I’ve got a legal background and so some of this makes clear sense but in honesty if anyone has experience of fighting something like this and winning please can you share your email wording. Much appreciated either way guys.

Legal background and you don't do any checks when you hand over your hard-earned cash to a foreign legal entity? You simply go ahead without reading terms, checking licenses etc?

I used this just now in a different thread but it feels like it fits well in here too:

 

[EkJR]

Legal background and you don't do any checks when you hand over your hard-earned cash to a foreign legal entity? You simply go ahead without reading terms, checking licenses etc?

I used this just now in a different thread but it feels like it fits well in here too:

View attachment 130183

The terms I can understand...the licence I cannot. How many times do we need to say it. It's not difficult to understand.

 

[dec2008mcl]

Oh wow so that’s happened very recently then! Wow

The terms and conditions are as illegal as the casino is to operate in the UK. Therefore they don't apply to you.. File with the ICC

 

[am2020]

The terms and conditions are as illegal as the casino is to operate in the UK. Therefore they don't apply to you.. File with the ICC

ICC?

 

[am2020]

Legal background and you don't do any checks when you hand over your hard-earned cash to a foreign legal entity? You simply go ahead without reading terms, checking licenses etc?

I used this just now in a different thread but it feels like it fits well in here too:

View attachment 130183

I did say it was a silly mistake on my part. Sadly I’m human, I make them

 

[pinnit2014]

The International Criminal Court? I thought they were more interested in the small things like genocide and war crimes?

 

[am2020]

The International Criminal Court? I thought they were more interested in the small things like genocide and war crimes?

Well they don’t act on them either so might hit a wall there