Dubious Offering Betswagger Curaçao casino - UK deposits confiscated

[smitty1990]

Hello my name is Daniel smithson I am a UK resident who over 12 months joined an online casino called betswagger

I sent my verification off passport and driving licence to verify my account

Few months later not knowing this but my friend tried to join the site aswell and he was blocked from the site and was unable to deposit as it stated not allowed from your country

This casino I've found out have no licence and are not allowed to operate within the UK but upon my sign up new I was a UK resident and still allowed me in to deposit 1000s ov pounds over a period ov time illegally

So I took to my own knowledge tellin them I was a UK resident and they instantly shut me down and banned me wheen they new I was a UK resident from signing up

I have just put in the transactions that show on my online banking which say pulsuon processing which is a Cyprus company and not even Curaçao based

Is there anywhere I can go we this because 1 they have no licence and 2 they are not allowed to trade with the UK therefore I was scammed into that site to deposit all that money and then after they'd got enuf from me closed me down

Any information on this maybe regarding all my deposits back due to law breaking scammers woukd be much appreciated

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[The Dude]

Well - checking out this site from the UK - it sure looks to me that they are accepting bets from the UK:

But this here is a telling feature of a scam: Bet Swagger is operated by Usoftgaming N.V., having its registered address at Kaya Richard J. Beaujon Z/N, Willemstad, Curaçao. The website is licensed and regulated in Curaçao.

So you're effed. I would recommend contacting their customer support requesting your deposits be refunded. If they refuse, please contact your bank and charge back your deposits.

 

[dunover]

Well - checking out this site from the UK - it sure looks to me that they are accepting bets from the UK:

View attachment 159034

But this here is a telling feature of a scam: Bet Swagger is operated by Usoftgaming N.V., having its registered address at Kaya Richard J. Beaujon Z/N, Willemstad, Curaçao. The website is licensed and regulated in Curaçao.

So you're effed. I would recommend contacting their customer support requesting your deposits be refunded. If they refuse, please contact your bank and charge back your deposits.

Alas this is one of the original SHC sites:

You do not have permission to view link Log in or register now.

 

[smitty1990]

I have gone to my bank who have refused to do the charge back on my deposits but Surley they cant accept money from UK players as they haven't got a licence to trade with the UK

I have tried contacting the website and there licencor to no response

Is there any were else I can go with this and am I wasting my time trying to get my deposits back or have I got a shot because my money wasn't even goin were it was supposed to as the casino was based in Curaçao but the money was going to somewhere in Cyprus

 

[thr0b]

Also...if you played your money, your argument to get a refund may not be something your bank will allow. They may not be licensed to take your money, but you offered it to them and got the service. If you attempt a chargeback, there is a chance they will dispute it and you could end up worse off.

So, er, be careful.

 

[smitty1990]

Why could I end up worse ov if I was illegally mislead in to a company that's not allowed uk players to join but allowed me to join as it states now if I try to join the compmay not allowed from your country but it clearly let me join back 6monnths ago

I've been told my bank should have flagged this up or protected me more against a unlicenced company not allowed to operate in the uk

 

[The Dude]

Also...if you played your money, your argument to get a refund may not be something your bank will allow. They may not be licensed to take your money, but you offered it to them and got the service. If you attempt a chargeback, there is a chance they will dispute it and you could end up worse off.

So, er, be careful.

I don't think they would dispute it. To dispute it, they would need to reveal their company name, etc., and at that point could be liable for any action taken against them. And if they are knowingly taking unauthorized bets from UK residents, they they could be in for a bit of trouble if they have any offices in the UK.

 

[The Dude]

I've been told my bank should have flagged this up or protected me more against a unlicenced company not allowed to operate in the uk

You are a victim of fraud - simple as that. Your bank seems to be a bit aloof to this.

How much were your deposits in total?

 

[smitty1990]

I deposited quite alot to this site 1000s ov pounds but my argument is that I shouldn't have been allowed to join a casino that isn't licenced in the uk or allowed to send money to this Company because when I try join now it states not allowed from your country so I was allowed in illegally and they accepted money off me when they wasn't supposed to

My bank have rejected the claim but now I have gone to the ombudsman but I need as much Information as possible to give to the ombthat I have been scammed and had a company take money off me illegally when they aren't allowed to operate in the uk
Is there anything I can do to try and get my deposits back

 

[thr0b]

But this is the problem - they DID give you the service you paid for. (Whether they would've paid out any winnings is of course another matter).

If they took the deposits and didn't allow you to play them, and then didn't refund, that's much closer to fraud. I definitely think it's worth pursuing, but if the bank has already rejected your complaint, you'll need to offer something new to the FOS that shows they were wrong to reject your complaint.

I don't think they would dispute it. To dispute it, they would need to reveal their company name, etc., and at that point could be liable for any action taken against them. And if they are knowingly taking unauthorized bets from UK residents, they they could be in for a bit of trouble if they have any offices in the UK.

Totally agree, though unlikely they'll have any UK offices. A PO Box maybe. But we all know they're basically out of the reach of the UK - what they're doing isn't necessarily illegal in the jurisdiction they're in, so the UK authorities have little control. Best hope for the OP is that the ombudsman disagrees with his bank - which can happen.

(The ombudsman often comes up with surprising decisions - sometimes in the customer favour, sometimes in the bank. Having dealt with them in my previous job, I learned never to predict their decisions!)

 

[smitty1990]

I have provided to the fos that they weren't regulated and I wasn't protected by the bank when makin these transactions I have evidence from the gambling commission to state that there not on the licence list and that I was never protected by the bank when making these transactions

Do I stick with this and what evidence will go in my favour to the ombudsman

 

[thr0b]

I'd suggest making clear to them that the company name on the transactions is entirely different to the trading name (Betswagger), and unrelated to the company name in Curacao listed on the website. While this isn't uncommon in itself (plenty of companies process transactions in different names to their trading names), it does show that there is a disconnect between who you thought you were paying and who you were actually paying.

 

[smitty1990]

So if I rang up the bank and stated this to them woukd they be able to do something about it?

 

[thr0b]

So if I rang up the bank and stated this to them woukd they be able to do something about it?

They might - but it really depends who you speak to. If you can go into a branch, that may also be better. Or put it all in writing and address it to their complaints/fraud departments.

 

[dunover]

OK, put this thread in the right forum and added 'scam casino' title as it is certainly one of them.

People have previously got chargebacks, they won't contest it as @Casinomeister states as they shouldn't be permitted to take UK funds.

Persist with your complaint against the bank.

 

[smitty1990]

Hi dunover

Do wat do I need to say to the bank when I make this call to them?

Are you saying I should be due all deposits back made to this Company??

 

[smitty1990]

As they rejected me straight away when I made the complaint at first??

 

[The Dude]

Actually, there is a similar thread here where a member has shared what he has written to his bank.
Should I chargeback at Red Lion Casino? - Page 12 - Casinomeister Forum

One excerpt:

I am claiming back all of the money I have sent these scammers on the grounds of misrepresentation. I have successfully claimed back from American Express without issue. On my bank statements they are the transactions that go to
“quickbit” Crypto currency
“TP Payment MOSKVA”
“24/7 NCP service” Car parking Azerbaijan
“Gumplay” Toothbrush company in Azerbaijan
“Uni Apparells” Clothing website in New York
“JLW Hostels” Hostel in Ghana
“PES” (amex) Electrical shop in China
“Iraklion Grupp” Contracting company in Ukraine
“DV Trim Direct” Flooring company in Minnesota
I vehemently deny making any transactions to ANY of these places listed...

So check your bank statement. If you have these oddball names like these listed, make a claim that you have not made these purchases.

 

[The Dude]

And get a load of this - from Betswagger's website:

The required documents are:

- actual passport of the client / ID card;
- document confirming the address of the client's permanent residence at the given time (utility bill, statement of the status of the bank account, etc.)

Additional documents are:

- additional national identity card (driver's license, military ID, etc.);
- photos of a user with an open passport against the background of his face (the document should be readable)
- photo of the bank card on the front side (5 first and 4 last digits, owner's name and date of expiry shall be readable).

Also the Company may ask the User to provide source of funds documentation which is important to make sure that user provides evidence that identifies the actual source(s) of funds that he uses to bet or play with.

This information may be in the form of:

- proof of earnings: Payslip/Director remuneration/Dividends/Pension;
- a bank statement/savings account that clearly shows consistent incoming values from an identifiable source;
- a Trust deed clearly showing a consistent entitlement to funds;
- dated proof of an award/payment made to the user;

So you can just assume all of that information is being uploaded for the highest bidder on the dark web.

 

[smitty1990]

Anybody any ideas on if there's any chance ov gettin Co operation from the casino site betswagger??

 

[dunover]

Anybody any ideas on if there's any chance ov gettin Co operation from the casino site betswagger??

Here is an accurate review which will contain all the answers you seek and about others like them too.

You do not have permission to view link Log in or register now.

 

[smitty1990]

I cannot get my 26k depots back also after being told by the fake profile William dornat that I shouldn't have been playing in that casino from the UK after loosin all that money but they allowed me to join and play there

Disgusting I can't get my money back my bank won't do a charge back so don't no what else to try

 

[dunover]

I cannot get my 26k depots back also after being told by the fake profile William dornat that I shouldn't have been playing in that casino from the UK after loosin all that money but they allowed me to join and play there

Disgusting I can't get my money back my bank won't do a charge back so don't no what else to try

Did you make them by credit card? If so, they cannot be used for gambling legally from the UK.

 

[smitty1990]

Yes I used my card details and I have all my online transactions to the compmay on my online banking

 

[smitty1990]

So if my bank won't let me make a charge back how do I get my deposits back

The bank said its because the compmay paid me some money back but I deposited that back aswell so they allowed me to loose big amounts twice

 

[L&L-Jan]

Why would you chargeback, you've been making use of their service and by the looks of above comment, also received a withdrawal?

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[smitty1990]

Because there not allowed to operate in the uk with out a licence so therefore I should have my deposits back the compny is an illegal company and fraudulent why else would they tell me I can't play from the UK after depositing 26k

 

[L&L-Jan]

Because there not allowed to operate in the uk with out a licence so therefore I should have my deposits back the compny is an illegal company and fraudulent why else would they tell me I can't play from the UK after depositing 26k

No you shouldnt have registered and played because you are unprotected, as the casino is not licensed to operate in the UK.

So no license means - bounce, in the event you want consumer protection.

If you proceed, its at your own risk, I'm afraid.

 

[smitty1990]

What do you mean at my own risk

So why now if I go to join that casino it blocks me instantly and says not allowed from your country

I should have been blocked from entering thst site and making any deposits to them but they allowed me to play after advertising them selves as a UK based casino

Have you done your research on betswagger?

 

[L&L-Jan]

Have you done your research on betswagger?

I think I'm one of the few here that doesn't have to do any research in order to understand what's happening Especially if the product is called "betswagger'

But bottom line, you registered, deposited and played at an unregulated casino. So you are unproteced by UK laws as a consumer, and the country the casino is situated at, has no laws regarding gambling.

 

[smitty1990]

Ok

 

[dunover]

Ok

If you deposited by Credit Card then you can try and ask for a refund on the grounds they're banned from gambling in the UK.

If by bank transfer, bitcoin or other dodgy payment methods, there's nothing you can do.

The site is a scam, you won't get anything back from them so don't worry about them blocking your e-mail.

If by debit card, you can ask under the grounds the casino wasn't licensed to take your money, it was an unregulated transaction contrary to UK laws and they have only refunded part of what they should have done.

Trouble is, they are confidence tricksters and WILL pay a bit when it suits them, usually if they sense a big depositor or problem gambler who is almost certain to make them a profit in due course. The refund is their 'insurance' in cases like yours, so they can say they did pay some back and insulate themselves from most chargebacks if you claim the dposits were fraudulent. They know exactly what they are doing, by now some East European will be driving around in the Cyrpiot sunshine spending your dosh having channeled it through 2 or 3 Panamian and Caribbean bank accounts.

 

[smitty1990]

Who do I ask for a refund though and I used my debit card when I signed up as I had to put my long card number in etc but the bank won't refund me so who can I get to refund it dunover?

 

[dunover]

Who do I ask for a refund though and I used my debit card when I signed up as I had to put my long card number in etc but the bank won't refund me so who can I get to refund it dunover?

The bank only. You need to keep on at them, all the while reminding yourself that you were willing to gamble and lose all that money in the first place and now you've found out the casino is bent you are grabbing at a straw that may offer you a chance of lifting the gambler's remorse.

 

[maxd]

FTR: PAB received and in progress. As ever we expect the OP to respect and abide by the Player Arbitration Policies and Procedures .

...

And now I see the OP posted a new thread on the same topic yesterday. Threads merged.

@smitty1990 : please read the Player Arbitration Policies and Procedures and let me know which of the following you choose:

1. keep posting here and your PAB will be cancelled.
2. let us proceed with the PAB and agree to STOP POSTING as per the PAB Rules.

Your PAB is on hold until you declare your intentions.

 

[smitty1990]

I agree to stop posting from now on

 

[maxd]

You're welcome to resume posting when we are finished with your PAB, as stated in the Player Arbitration Policies and Procedures . Until then forum silence on this topic is requested and expected.

Thank you for your cooperation.

 

[sportsman860]

So what was the outcome ?