Scam Casino Should I chargeback at Red Lion Casino?

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Scam site Red Lion Casino is Reviewed at Casinomeister

Surfer

Newbie member
Joined
Dec 21, 2020
Location
Scotland
Hi Guys, I am new here and have been rather a silly boy and opened an account with what I believe to be a scam casino called 'the red lion casino' which claim to be licenced in Curacao but when I email the e-gambing commision in Curacao they have never heard of this casino. They seem to offer all the games and services (netbet) that are not to be offered in the UK. they dont seem to show their licence number presumably because they don't have one.

I opened it because I am on gamblock and I am self excluded myself from UK bookmakers as I am a problem gambler but that is a different story. I deposited many times to the tune of 2000 over 2 credit cards and they show as a dodgy transaction company in Moscow on my statement. I played and won some money which I wanted to withdraw (1500) and I went to make a withdrawal and I was told by their customer services £500 was the maximum and only withdrawal at a time dispite their own 'terms and conditions' saying that 10k was the maximum monthly withdawal limit. they just see to make up the rules to suit them. this took days and days of emailing them to withdraw it so I could get my money back and I kept getting told it will be done ASAP. and being the problem gambler I am kept playing heavily and lost it all. One of the deposits I made was for £300 and I when I logged onto my online banking they took another £300 without adding it to the bettings account, I asked them to cancel it and put it back into my credit card account they said they couldnt and that they have credited my bettings account and I have to wager it atleast once to then withdraw it and of course I lost that too.

I am fully aware how stupid this all is but having read some things on here I may be eligle to chargeback those transactions on the grounds that they don't have a uk licence and they offer all the rigged netbet games they shouldn't in the UK.

I have raised a chargeback on all these transactions and received them back into my 2 credit card accounts and raised the dispute with all the information and emails from the curacao commission etc, my question is what are the chances of a successful chargeback on these grounds? they have reversed the transactions but what are the chances of them just readding them once theyve spoken to the merchant and they say i'm bang to rights. Like I say I am very aware I have been stupid and I should write the money off to experience but if I can get the money back and the games I was playing were rigged then it is unfair.

Please be kind :)
 
Solution
Easiest way to dispute the transactions if Credit Card company gets funny is to point out we are not allowed to use Credit Cards for gambling in UK so transactions should not be allowed.

Anyway since noone else has mentioned it do you really think it is a good idea to have Credit Cards with that sort of limit if you cannot control your spending. You did the correct thing by registering for Gamblock. But then went looking for dodgy casinos to play at using your Credit cards.

So what would you have done if the Casino had paid the winnings no Problem. Kept going back till you had maxed out all Credit Cards got yourself deeper in debt and then tried to charge back anyway.

Think now you have managed the Chargeback you should be thinking...

thedj34lfc

Newbie member
Joined
Aug 11, 2021
We have been receiving 4+ spam emails a week from these guys. We reply to each one with a link to this thread.
Just had an email from the gambling commission stating what we all knew that casino Napoli are unlicensed to do anything in the uk, that’s my ammo
They will do. You respond with all that you just created a legal minefield for a variety of reasons which is a whole lot more expensive and time consuming to deal with than your withdrawal. People think the retail banks and credit companies are this faceless omnipotent force who can make it up as they can go along, but in reality these departments are run by (mainly) lazy (mainly) middle aged managers who have worked there for years and just want a quiet life and a problem to go away.
just out of interest, how long does it take for the rogue casino to find out they’ve had a chargeback? Considering the vast amount of different wierd merchants they use and all the different currencies I’d imagine it’s a minefield!
 

Surfer38

Newbie member
Joined
Aug 23, 2021
Just had an email from the gambling commission stating what we all knew that casino Napoli are unlicensed to do anything in the uk, that’s my ammo

just out of interest, how long does it take for the rogue casino to find out they’ve had a chargeback? Considering the vast amount of different wierd merchants they use and all the different currencies I’d imagine it’s a minefield!
I too have filed for a chargeback on this site and slotsnbets on 07/08 my bank have refunded the 3.4k whilst they "investigate", what are the chances of the bank taking this money back off me? All my deposits are to somewhere in Nigeria via payfunnell listed as "merchandise" so im hoping that the scam casinos traceability is low as its not listed as anything gambling related only "merchandise".
 

Surfer38

Newbie member
Joined
Aug 23, 2021
If the money is back in your account that will be it
Ive had a temporary chargeback refund of 3.4k pending an hsbc investigation put back into my account 07/08, after saying i do not recognise the transactions as they are going to Nigeria for "merchandise" via a company called payfunnells, now the bank have temporary refunded the money what are the chances the red lion casion/slots'n'bets will challenge this? How long will it take these companies to respond to the chargeback? Will they even bother to contest them at all?

Thank you
 

Surfer38

Newbie member
Joined
Aug 23, 2021
Did you tell your bank that you put the money on a gambling site?
No I said I didn’t recognise them, they refunded money temporarily pending investigation ive been in contact with the payment provider who sent me this, I haven’t given the bank these yet as they haven’t asked for any evidence AA255F55-8FCE-4FDC-892B-78B728768F85.png
 

thedj34lfc

Newbie member
Joined
Aug 11, 2021
Did you tell your bank that you put the money on a gambling site?
My credit card company, yes, I went through it all and told them they weren’t licensed in the UK and had a crime ref number plus an email from the ukgc confirming they shouldn’t be operating in the uk they said I could request chargeback
 

Gamer12345

Newbie member
Joined
Aug 14, 2021
I mentioned the same to my bank that they were legally taking money because not aloud from uk and not got a licence, however bank said it says in their terms and conditions that it was legal so couldn't dispute on that basis so i did it on the fake the games are pirate fake copies
 

thedj34lfc

Newbie member
Joined
Aug 11, 2021
I mentioned the same to my bank that they were legally taking money because not aloud from uk and not got a licence, however bank said it says in their terms and conditions that it was legal so couldn't dispute on that basis so i did it on the fake the games are pirate fake copies
Just as a follow up to this, new day refunded all of my deposits and casino Napoli have now blocked me….mission accomplished I’d say….
 

Surfer38

Newbie member
Joined
Aug 23, 2021
Recently won chargeback via the bank. My quandry is the bank didnt contest or virtually investigate my claims when i gambled at a non licencesd casino and i had my deposited money back which was a very surprising victory. Since that result i have since emailed the payment providers of the mighty redlioncasino requesting my money back as they closed my account and my winnings vanished,and of course no response.
If i raised another chargeback with the bank would it heighten suspicions and get them to look into my previously closed case as i dont want to jeopordise that. Or would it be looked at independantly?
 

toms596

Full Member
Joined
Mar 19, 2018
Location
Uk
What are you trying to chargeback? If you had your deposits back that's all you can claim for you won't get any winnings over your deposits.
 

Surfer38

Newbie member
Joined
Aug 23, 2021
What are you trying to chargeback? If you had your deposits back that's all you can claim for you won't get any winnings over your deposits.
I'm after my deposits back as i probably werent clear in my initial post the chargeback victory was at another casino, i was very very naive and had no idea casinos like this existed. so i opened another account and deposited/won then account was locked, so my question is do i take the win i had off the bank or go back for another cashback at the other casino? Will it raise suspicions on my previous chargeback or not?
 

Mwalmsl3

Newbie member
Joined
Jul 6, 2021
Hi guys. So I came across this thread 3 months ago whilst in gambling rehab in the UK as I was trying to close my account down and they wouldn’t let me. I thought I’d research if anyone else was having similar experiences. I lost £23,500 in January and February of this year, so when I found this thread it gave me a little bit of hope of recovering some losses as I found out Red Lion was a bogus casino. Anyway AMEX refunded me £1200 straight away no questions asked. HSBC took 2 weeks to refund me a about £7000 and it’s took me all this time (several complaints along the way) to get Barclays to refund me. Today I received £15,200 credit on my Barclaycard. I have to wait until October 8th to see if they contest it but they haven’t done On any of the others apart from “iraklion grupp” on my hsbc. They basically said that I had signed up to them and sent a username for a website called steam and was all in Russian. Safe to say I stuck to my story and it seems hsbc have took my side. If anyone wants a copy of the letter i sent to Barclays im more than happy to provide it with help and advice, and would like to thank the guys who have posted on here and made me aware of how to claim, without you I’d still be £23000 down. @Surfer you’re a fucking legend mate and let’s hope on October 8th the moneys cleared and a bottle of whiskeys on its way to Scotland ❤️

here’s to a gambling free future safe in the knowledge Red Lion have been well and truly fucked over. ?
 

dunover

Unofficial T&C's Editor
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Hi guys. So I came across this thread 3 months ago whilst in gambling rehab in the UK as I was trying to close my account down and they wouldn’t let me. I thought I’d research if anyone else was having similar experiences. I lost £23,500 in January and February of this year, so when I found this thread it gave me a little bit of hope of recovering some losses as I found out Red Lion was a bogus casino. Anyway AMEX refunded me £1200 straight away no questions asked. HSBC took 2 weeks to refund me a about £7000 and it’s took me all this time (several complaints along the way) to get Barclays to refund me. Today I received £15,200 credit on my Barclaycard. I have to wait until October 8th to see if they contest it but they haven’t done On any of the others apart from “iraklion grupp” on my hsbc. They basically said that I had signed up to them and sent a username for a website called steam and was all in Russian. Safe to say I stuck to my story and it seems hsbc have took my side. If anyone wants a copy of the letter i sent to Barclays im more than happy to provide it with help and advice, and would like to thank the guys who have posted on here and made me aware of how to claim, without you I’d still be £23000 down. @Surfer you’re a fucking legend mate and let’s hope on October 8th the moneys cleared and a bottle of whiskeys on its way to Scotland ❤️

here’s to a gambling free future safe in the knowledge Red Lion have been well and truly fucked over. ?
OK that's great. Luckily in the case of bent scam casinos there's no tangible goods involved so it's impossible for them to prove to your bank the transactions were legit, and their attempts to disguise the gambling transactions with bogus/misleading merchant names also works in your favour.
But let's not forget here that IF you had spunked this cash at a legit UKGC site on debit cards instead, your attempts at chargeback would be fraudulent and likely lead you into criminal charges. So calling a spade a spade, in both cases you would have been trying to retrieve gambling losses dishonestly that you know damn well you intentionally deposited.

So this sounds a bit blunt so far, but now the reality - these bogus sites are deliberately breaking the UK regulations in the first place and regardless of whether the banks believe your chargeback claims, they know they cannot legally process gambling transactions via their credit card services so really have no choice but to refund you once you've shown gambling activity was actioned in those transactions. That's why we recommended you do those chargebacks in the first place, morally it's like nicking money back from a serial thief! As I am sure everyone else agrees on this thread, I am so glad you got this dosh back, it must be a great worry lifted and well done! :thumbsup:

Bear in mind their modus operandi is effectively a confidence trick, a percentage game - they know this will happen in some cases but in most the PG will simply skulk off into misery after losing with their tail between their legs, to face the hell of what they did. Imagine I am a good pickpocket working Oxford Street for the afternoon and rob 20 wallets and purses from wealthy-looking shoppers. I am being watched on CCTV and the deal is that at 5pm I will be arrested and the 'dips' that were conclusively observed I will have to give up to the police, whereas the ones where I covered the angles with my body or a shopping bag I could keep. That's pretty much their criminal mentality.

I will finish by saying what I am pretty sure most reading this will think - you were prepared to spunk and lose £23,500 on credit in 2 months, around the average UK annual take-home pay average. Clearly you couldn't do this at legit sites as presumably you were GAMSTOPPED and fell into the temptation offered by scam affiliate listings in Google for fraudulent unregulated casinos that would take your play. This is clearly indicative of a huge problem mate. One that could destroy you even quicker than it would have done here before those chargebacks were refunded. What I am worried about is the 'feel good' factor that you now have, £23.5k of credit you may well have psychologically written off. For pity's sake, don't be tempted to find alternative ways of gambling that, you've had a lucky escape and now don't have to spend time paying it back to the card companies. Try and think of that every day, a positive. Good luck in the future, well done!

P.S. You can also rejoice in the fact that if you signed up through one of those scam non-GAMSTOP affiliate sites, that the scumbag affiliate will see a few big debits on his account commission balance he wouldn't have expected, from 6 months or so ago. :D
 

Surfer38

Newbie member
Joined
Aug 23, 2021
I’d be very interested to get help with a letter, I’m currently chasing up these companies too but one of these chargebacks are for deposits 6 months old
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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Location
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I’d be very interested to get help with a letter, I’m currently chasing up these companies too but one of these chargebacks are for deposits 6 months old
Yes, that would fall outside the card provider terms to the vendor. Even if they're a bent vendor. But Google it, see if an unlawful transaction is exempt?
 

Surfer38

Newbie member
Joined
Aug 23, 2021
I doubt Hsbc will look into this particular one then for me, their time frame
Is 120 days I tried scaring the casino and have been in dialogue for 2 weeks but I’m going round in circles where they just throw up stalling tactics, not sure I can go anywhere with that one now
 

Mwalmsl3

Newbie member
Joined
Jul 6, 2021
Was your Hsbc chargeback after 120 days?

all of my chargebacks with the three different providers were after 120 days. I told them which is true I did not realise it was fraud until coming across this thread. I actually won £14,000 but they wouldn’t pay me out, had luckily still access to my account so could prove this, but they promptly shut everything down so just get as much info as you can and I can provide email addresses for you for HSBC and a copy of my covering letter. The 120 days thing is bullocks, and once they received my explanation was fine and processed it. Barclaycard was the difficult ones and was only till I raised a formal complaint did they listen.
 

Mwalmsl3

Newbie member
Joined
Jul 6, 2021
OK that's great. Luckily in the case of bent scam casinos there's no tangible goods involved so it's impossible for them to prove to your bank the transactions were legit, and their attempts to disguise the gambling transactions with bogus/misleading merchant names also works in your favour.
But let's not forget here that IF you had spunked this cash at a legit UKGC site on debit cards instead, your attempts at chargeback would be fraudulent and likely lead you into criminal charges. So calling a spade a spade, in both cases you would have been trying to retrieve gambling losses dishonestly that you know damn well you intentionally deposited.

So this sounds a bit blunt so far, but now the reality - these bogus sites are deliberately breaking the UK regulations in the first place and regardless of whether the banks believe your chargeback claims, they know they cannot legally process gambling transactions via their credit card services so really have no choice but to refund you once you've shown gambling activity was actioned in those transactions. That's why we recommended you do those chargebacks in the first place, morally it's like nicking money back from a serial thief! As I am sure everyone else agrees on this thread, I am so glad you got this dosh back, it must be a great worry lifted and well done! :thumbsup:

Bear in mind their modus operandi is effectively a confidence trick, a percentage game - they know this will happen in some cases but in most the PG will simply skulk off into misery after losing with their tail between their legs, to face the hell of what they did. Imagine I am a good pickpocket working Oxford Street for the afternoon and rob 20 wallets and purses from wealthy-looking shoppers. I am being watched on CCTV and the deal is that at 5pm I will be arrested and the 'dips' that were conclusively observed I will have to give up to the police, whereas the ones where I covered the angles with my body or a shopping bag I could keep. That's pretty much their criminal mentality.

I will finish by saying what I am pretty sure most reading this will think - you were prepared to spunk and lose £23,500 on credit in 2 months, around the average UK annual take-home pay average. Clearly you couldn't do this at legit sites as presumably you were GAMSTOPPED and fell into the temptation offered by scam affiliate listings in Google for fraudulent unregulated casinos that would take your play. This is clearly indicative of a huge problem mate. One that could destroy you even quicker than it would have done here before those chargebacks were refunded. What I am worried about is the 'feel good' factor that you now have, £23.5k of credit you may well have psychologically written off. For pity's sake, don't be tempted to find alternative ways of gambling that, you've had a lucky escape and now don't have to spend time paying it back to the card companies. Try and think of that every day, a positive. Good luck in the future, well done!

P.S. You can also rejoice in the fact that if you signed up through one of those scam non-GAMSTOP affiliate sites, that the scumbag affiliate will see a few big debits on his account commission balance he wouldn't have expected, from 6 months or so ago. :D
Thanks for your reply. The harsh reality is everything you’ve said there is true. This is why I took the leap and went into rehab for 14 weeks to sort myself out. Had I not done this I wouldn’t have learned my lesson and would have probably lost another £23,500 at some point. It doesn’t matter if it’s £2,500, £25000, or £250,000 what matters is what that money is worth to that one person. £23,500 to me would have taken me 4 years to pay off working 70 hours a week whereas £23,500 to a millionaire is pocket money. The issue comes when you’re prepared to risk/lose that amount of money and be miserable for another 4 years trying to chase your tail. Gambling’s a slippery slope and one bet after 6 month abstinence would turn into a binge. In my life I’ve never been out of debt and estimate 3-400,000 lost and will never get back. This is a small victory, a much needed and welcomed one. Immoral or moral which ever way you look at it, I know that money will be put to good use in the future and is better off in my bank after a very very hard lesson learnt.
 

Mwalmsl3

Newbie member
Joined
Jul 6, 2021
For anyone who needs a hand this is what I sent..

Dear HSBC

My name is ———— and in January of this year I had a relapse in my addiction to gambling. As you can probably see I have spent vast amounts of money on gambling in the past and have never phoned and tried to claim money back prior to this occasion. I last had a bet in March of this year and have been abstinent since this time. My mental health deteriorated as anyone's would who had just lost £25,000. I have sought help for my addiction and have just completed a 3-month residential rehabilitation specially designed for problematic gamblers. It was during my time here that I learned about the website I had lost the money was infact a bogus/scam casino with heavy links to money laundering and the Russian Mafia.

I had tried for months to get this site to delete my account and permanently self-exclude to prevent me from wasting more and more of my hard-earned money. When they time after time ignored my emails or came up with reasons why they couldn’t I decided to research them. I came across a forum which had several hundred people who had similar experiences to mine. All of them had won money just like I did and they prevented them from withdrawing it thus not making it a level or fair playing field. I won a total of £14,000 and they refused to pay me out, asking over a period of days for more and more information. Stupidly I sent copies of my bank statement, debit card, passport, birth certificate amongst other things. They have access to my IBAN number and also passport details. I deposited more and more money whilst they dealt with my withdrawal knowing I would have access to my £14,000 at some point, which of course never transpired.

I am claiming back all of the money I have sent these scammers on the grounds of misrepresentation. I have successfully claimed back from American Express without issue. On my bank statements they are the transactions that go to
“quickbit” Crypto currency
“TP Payment MOSKVA”
“24/7 NCP service” Car parking Azerbaijan
“Gumplay” Toothbrush company in Azerbaijan
“Uni Apparells” Clothing website in New York
“JLW Hostels” Hostel in Ghana
“PES” (amex) Electrical shop in China
“Iraklion Grupp” Contracting company in Ukraine
“DV Trim Direct” Flooring company in Minnesota
I vehemently deny making any transactions to ANY of these places listed. When I initially filed out my claim over the telephone to HSBC I believe some transactions to another casino which is genuine were also claimed for by accident of the call handler. Also another casino I used in February which showed in my bank statement as “PULSION PROCESSING” is also genuine transactions. It is only the transactions going to the places mentioned above. This company is claiming to be “Red Lion Casino” and “Harry’s” but has taken payments from me under different names all around the world.
They have filed fake bets on my account which I never made and have also included on my transaction history that I have made a withdrawal of £500 on the 6th of February which of course if you look at my bank statement simply is not there.
I have tried to include as much evidence as I can in screenshots and photographs but you must understand the majority of emails sent to this company were deleted when I stopped gambling because I wanted to draw a line under it, thinking that I had lost fair and square. Most of the transactions were with Barclays which total £15,500. I am in touch with someone who has had the same issue and HSBC charged back the company for the transactions and because they are a scam and bogus, they never disputed it or tried to argue their case. I ask you temporarily refund all of the transactions made to the above companies and ask them to provide you with evidence they are a real casino that is registered with a gambling commission. It states on their website that they are registered with the gambling commission in Curacao but an email to the gambling commission in Curacao proves otherwise. This is also included in my evidence.
I have recently emailed them and told them I know they are bogus and scammers and asked them to refund my money, they have since closed down my account. Below is a list of transactions made to Red Lion but does not distinguish whether HSBC, AMEX or Barclays.”

I hope this helps ??
 
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