WARNING USoft casinos won't discuss player complaints

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
We've recently handled a complaint where a player had won £50k only to have it denied by the casino for generic reasons:
You are suspected or collusion and fraud.

We approached the casino and, long story short, got this in response:
We have our own dispute resolution measures and this player has already gone to the Curacao eGaming commission.

We cannot work with you unfortunately to resolve this issue.

I tried a few times to explain that an internal process is insufficient and the Curacao commission is not fit for purpose but they were having none of it. End result was the same: talk to the hand.

Be Aware: USoft Gaming casinos -- PlayHub, PH, BetSwagger, etc -- will not discuss player complaints regardless of the circumstances. Players are advised to look elsewhere for their casino entertainment.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Warning: the complaints against these guys, especially Playhub (playhubcasino.com), keep coming in and there has been no change in policy from them regarding player complaints. Players should avoid these casinos until such time as they decide to take player complaints seriously and put a proper third-party dispute resolution policy in place.

Was Be Aware, now upgraded to a full Warning.
 
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