- Joined
- Apr 26, 2024
- Location
- Glasgow
I have a family member whom has a gambling problem.
Do I have any recourse here? I understand it’s they’ll just say but I didn’t follow verification steps, but there wasn’t any!
I’ve just had this predicament with myself. Didn’t spend as much but was already banned with Gamstop and one of the other casinos on the parent companies books. Opened account on other site easily. Paid almost exclusively with SEPA payments (paid direct to company). It says with SEPA payments no ID required (not that I wasn’t willing to provide this. Account details etc are shown to company with this). Allowed me to deposit although very obviously had a primblem. In this time have taken multiple loans. I win money (not all that have deposited but enough to pay some of the loans off. They want account verification now. No other point have I been asked. There is no instructions on what will be accept we or not. I use a drivers licence as didn’t know this is unacceptable. I also covered wrong letters on card even though it’s very obvious it’s me. They reply 12 hours later. Not verified. I do it again the way I’m asked and send it back. In this time I cave and blitz everything in a very short time. Obviously I’m frustrated that they’ll take my money but won’t give me what I’m due. I complain and when I said yes I probably do have a problem they cancel my account immediately and give me a permanent ban. I complain that it’s unfair as at no point was I giving any instruction to verify but also that they have my details via the SEPA payments etc. they tell me I’m not entitled to any refunds whatsoever.
Do I have any recourse here? I understand it’s they’ll just say but I didn’t follow verification steps, but there wasn’t any!
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