Cheeseandbeans
Dormant account
- Joined
- Jan 10, 2020
- Location
- Manchester
Hi all.
First time post, hope it's in the correct place.
I deposited a few times with red dog casino. Played a few games and wanted to cash out. Usual thing, asking me to jump through hoops to get my money back.
I emailed them asking for them to pay out my money and also bringing to their attention they don't have a UK gaming licence so shouldn't have taken my business in the first place etc etc.
This was the response, does it seem right?
Hi,
I understand your frustration however let me please explain and make it more clear to you.
That's true that Casinos that are operated in the UK need to have a license in order to provide customers with gambling services. But if you read the UK Gambling Law closely, you will notice that the UKGC license is only needed once you operate the casinos in the UK.
The most recent update to the UK gambling legislation, the Gambling (Licensing and Advertising) Act 2014 postulates that all remote gambling operators providing services to customers in the UK need to obtain a license from the UK Gambling Commission. Prior to 2014, operators whose gambling facilities had been available to British residents but their equipment had not been located in the UK, didn’t need to acquire a UKGC license. Or in other words, this Act regulates remote gambling operations based on the point of consumption, instead of at the point of supply.
We are a licensed Casino in Curacao and located in Curacao, which means this is an offshore Casino for the UK players to play in. We operate legally worldwide and UK players are allowed to play with us even according to the UK Gambling Law.
That means you can continue playing with us and enjoying the games, I can definitely assure you that it is safe and sound to stay with us and 100% legal to play in a licensed Casino even if it was licensed overseas.
Sure thing you can check the UK Law regarding this from your side to make sure that it is so.
First time post, hope it's in the correct place.
I deposited a few times with red dog casino. Played a few games and wanted to cash out. Usual thing, asking me to jump through hoops to get my money back.
I emailed them asking for them to pay out my money and also bringing to their attention they don't have a UK gaming licence so shouldn't have taken my business in the first place etc etc.
This was the response, does it seem right?
Hi,
I understand your frustration however let me please explain and make it more clear to you.
That's true that Casinos that are operated in the UK need to have a license in order to provide customers with gambling services. But if you read the UK Gambling Law closely, you will notice that the UKGC license is only needed once you operate the casinos in the UK.
The most recent update to the UK gambling legislation, the Gambling (Licensing and Advertising) Act 2014 postulates that all remote gambling operators providing services to customers in the UK need to obtain a license from the UK Gambling Commission. Prior to 2014, operators whose gambling facilities had been available to British residents but their equipment had not been located in the UK, didn’t need to acquire a UKGC license. Or in other words, this Act regulates remote gambling operations based on the point of consumption, instead of at the point of supply.
We are a licensed Casino in Curacao and located in Curacao, which means this is an offshore Casino for the UK players to play in. We operate legally worldwide and UK players are allowed to play with us even according to the UK Gambling Law.
That means you can continue playing with us and enjoying the games, I can definitely assure you that it is safe and sound to stay with us and 100% legal to play in a licensed Casino even if it was licensed overseas.
Sure thing you can check the UK Law regarding this from your side to make sure that it is so.