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Casino Complaint Crazy Luck Casino not paying my winnings

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Resilient, Oct 11, 2012.

    Oct 11, 2012
  1. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    I have been waiting 14days for Crazy Luck to pay my winnings of ZAR1500. It may not be a lot of money but it means the world to me. The one time that I manage to win at an online casino and they end up giving me the run-around.
    I have been on live help with Henry a few times and he is very vague with his answers, very patronising, and all his answers are attempts at explaining why I should not receive my winnings. I won FAIR AND SQUARE, and I want my winnings.
    I sent in my security documents and everything, but now it seems they have cancelled my withdrawal on their side. It is unfair, and surely also illegal.
    BUT I WILL NOT GIVE UP. I WILL HOUND THEM WITH ALL THE POWER I HAVE.
    Playing online casinos means that you accept a loss, but you also deserve to receive your winnings.
     
  2. Oct 11, 2012
  3. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    There is a warning on here about this casino http://www.casinomeister.com/forums...crazy-luck-slo-pay-stalled-player-issues.html

    What are the reasons that you have been given for denying you your winnings? Did you take a bonus ? Dis you adhere to the terms and conditions? If you can give some more information then people may be able to offer advice.
     
    5 people like this.
  4. Oct 13, 2012
  5. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    Yes I deposited via Moneybookers and took a bonus, but I lost it all. I then saw that they were offering a free amount to play with, so I took that and played until I won. I checked the wagering requirements and it said requirements were met. I enquired where I must send my security docs to and then sent it off. Henry confirmed that my withdrawal would take 10 days. This seemed a long time but I waited. Its now 16days and still no payout. In fact my withdrawal was 'processing', but now it says 'cancelled. A David Miller responded on this website and I am hopeful to receive my payout.
    Any help would be appreciated. I cannot play any online casinos until that withdrawal reaches Moneybookers as I don't have a credit card. Thanks
     
  6. Oct 16, 2012
  7. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    UPDATE

    Just an update. Crazy Luck Support sent me an email saying they would pay out via Western Union because they have a problem with Moneybookers. They requested confirmation of my details and phone number etc. I have no idea how long this will take as I have no experience of Western Union.
     
    1 person likes this.
  8. Oct 19, 2012
  9. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    MORE UPDATE

    Now Crazy Luck Casino say they will bankwire the money to me and that all my details have been handed to their financial department. It has been 24 days since I made the withdrawal. I would like to know what my next step must be. How can I warn all the casinos patrons of this unfair practice? Do the Casino owners realize what impact non-payment has on people?
     
  10. Oct 19, 2012
  11. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    There is already a warning listed. Look at the top of this thread they have a link of the warning. They keep changing the way they want to pay you. I wonder what the next method is? I hope its the old go outside and a pigeon with a bag full of money will be flying by.
     
    2 people like this.
  12. Oct 24, 2012
  13. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    EVEN MORE UPDATE

    Yes its so frustrating. It seems so unethical.
    They have now sent me ZAR250 via Moneybookers. I contacted David miller on this site and their Support via email to complain that the withdrawal was for ZAR1500, but I have not received a reply from either.
    I now feel sorry for players who do not know the problems this casino has, and deposit money thinking they may win.
    There must be some way to give them fair warning of what bad service this casino gives. Crazy Luck casino may not pay me, but I intend to broaden my crusade. I will never rest, their behaviour is an insult to me.
     
    1 person likes this.
  14. Oct 24, 2012
  15. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    I'm sure there was some terms and conditions for the free chip you won from.
    Did you read the terms ? Did it say there was a max amount you could withdraw from it ? How much was the free chip for ? Do they remove the amount of the free chip at withdrawal ?
    You really need to be a bit more specific ;)
     
    2 people like this.
  16. Oct 24, 2012
  17. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    Yes I did meet the wagering requirements, and the maximum withdrawal was app ZAR2750 which I new I would not reach. I confirmed my withdrawal with a Henry on Live Chat. I sent in my security docs and all was fine. Henry said ten days to payout. Its now 28days. On more than one occasion I confirmed my withdrawal amount with David Miller and also with Henry and Crazy Luck Support.
    Maybe I am being too sensitive about the whole issue, but I was unaware that non-payment was ever an issue with any casino, let alone the casino I was playing. I am so disillusioned. Land-based casinos would then be the way to go as they are much more reliable.
    Thanks for your input. Only on signing up with Casinomeister did I discover that there were so many complaints.
    As I stated, I would like to warn others about the dangers of this Casino, or at least to join this forum or something similar.
     
  18. Oct 24, 2012
  19. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    It is great to have a place like this that warns u about a casinos character before u play there gl
     
  20. Oct 25, 2012
  21. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    Absolutely right. It really has opened my eyes.
    Crazy Luck now says that ZAR250 was the full amount of my withdrawal. That means they pocketed the balance of ZAR1250.
    They sent me a screenshot of my withdrawal, also reflecting the other part of my withdrawal as cancelled. I have screenshots of everything, so they are wasting their time sending it to me.
     
  22. Oct 25, 2012
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    So are you saying the maximum cash-out on the free-chip you played was 250?
    (It's not totally clear from your post).

    KK
     
  24. Oct 25, 2012
  25. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    He did say in an earlier post that the max cashout was Zar2750, but that he cashed out when he had 1500.
    The amount he got was around $25.
     
  26. Oct 29, 2012
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW the casino rep has reported to us that the player is misrepresenting the facts here. Apparently there was a 380 "max withdrawal" clause in effect, something about the player having reversed several withdrawals herself. I'm still trying to determine what the full extent of the accusation really is.
     
  28. Oct 29, 2012
  29. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    Hello Maxd

    The maximum withdrawal is $380 which is 10xbonus. I withdraw in ZAR, a total of ZAR1500, which is well below $380. In fact, the bonus was ZAR380.
    I deposited ZAR250, took a bonus, and eventually lost it all. I then saw the ZAR380 bonus free, which I claimed, played until I met the wagering requirements (Rival casinos are good in that that wagering status is reflected under the cashiers section). After sending in my docs I then did my withdrawal of ZAR1500. I confirmed it with a Henry on Live Help, and followed up a few times with him on the progress of my withdrawal.
    I then noticed under the Withdrawals that it had been cancelled, and my balance on the casino was ZAR250 (I have no idea why). I then put that ZAR250 on withdrawal as well, thinking I may have forgotten to draw it.
    I did not cancel my withdrawal on my side. I can prove it.
     
  30. Nov 1, 2012
  31. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    UPDATE UPDATE

    Crazy Luck Casino not paying my winnings: Crazy Luck 'reversals'.jpg,Nov 1, 2012 Crazy Luck Casino not paying my winnings: Crazy Luck final wagers.JPG,Nov 1, 2012 Crazy Luck Casino not paying my winnings: Crazy luck deposit.jpg,Nov 1, 2012 Crazy Luck Casino not paying my winnings: Crazy Luck withdrawal.jpg,Nov 1, 2012
    Hello
    I have attached the screenshots.
    My initial deposit which I lost.
    My claim of the $38 (ZAR380) freeplay offer with a 10xmaximum cashout $380 ($3800).
    The reversed withdrawals.
    My last bets date and time. Prior to withdrawals being done.
    Where is my money? The paid me ZAR250 ($25).
    Thanks
     
  32. Nov 1, 2012
  33. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I'm just getting more and more confused when I read this. Either talk ZAR or USD. I don't really see or understand the amounts any longer.
    The best would have been if you had been able to show us a screenshot of the free bonus you played. That way we could easily have seen if you are right or if they are correct.
    Isn't there a way you can get hold of the promotion?
     
  34. Nov 1, 2012
  35. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    I'm sorry for not making sense, I think I'm explaining it wrong. And the exchange rates does not help either.
    I will try to explain it properly. Thanks.
     
  36. Nov 1, 2012
  37. Resilient

    Resilient Dormant account

    Occupation:
    Caterer
    Location:
    Port Elizabeth RSA
    Crazy Luck Casino not paying my winnings: Crazy Luck bonus.jpg,Nov 1, 2012 Crazy Luck Casino not paying my winnings: Crazy luck deposit.jpg,Nov 1, 2012
    Above is the screenshot of the deposit I made from Moneybookers on 24th September.
    The next screenshot shows an old freeplay of $190 on 26th April, which I lost.
    Then it also shows the 250% bonus I received on 24th September for my ZAR250 deposit, which I lost.
    It then shows the $38 free bonus I claimed after that on 26th September. This had a 10xmaximum cashout, that is 10x$38 = $380 (app. ZAR3800).

    As you can see on my previous message my final wager was Sept 28 at 4:01:55pm.
    On the Reversal History screenshot you will see a reversal of ZAR250 which I did Sept 28 at 03:18:19, which is correct.
    Thereafter you will see five more reversal totalling ZAR1500. This was done after my final wager. I did not do these reversals, if I had done it would be back in my casino balance and I would have wagered more bets. Look at the dates and times of the reversals. It must have been done by the casino. This was after I communicated with them several times, and they had promised it would take 10days to process.
    They eventually paid me ZAR250 which is about $25.
    The casino rep said I reversed all the withdrawals. The question they don't answer is... If I reversed ZAR1500 withdrawals, where did the money go? Because they can see I never wagered it.

    Oh boy, now they are offering another No Deposit bonus via the No Deposit Bonus Newsletter, I just checked my emails. Hahaha. They looking for more suckers like me.

    Thanks for listening
     
  38. Nov 1, 2012
  39. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Now I understand completely. They are saying that you reversed everything except what they paid you, but according to you, you never did that. The casino did it for you but you never saw the money. They were just gone.

    I want to believe what you are telling us is the truth.
    The sad thing is that you will never be able to prove that they are lying.

    I feel for you I do, but I don't think anyone can help you here, so I suggest you just let it go and close your account at that casino.
    At least you didn't lose anything. It was a free chip.
     

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