acepedro45 said:Before I consent to any reduction in payments, I require a written apology acknowledging the casino's unprofessional treatment of me.
"If your still wagering online can I suggest if your not already doing it, to only accept deposit requests when you have the terms in writing from the casino."
I did keep a copy of the T & C. The technique this casino employed was to simply ignore my complaints. Conversations with support personnel usually went something like this:
Me: I noticed that you are late once again on your weekly payment. Why are you late and when will you be making your payment?
Support: I can see that you cashed out three weeks ago and we haven't yet processed the payment. I can write a note to the accounting department.
Me: I want to know why you have reduced the payment amount without even consulting me. You are in violation of our agreement and I want full payments to resume immediately.
Support: Sir, I am not authorized to take that action. It says in the notes that only the manager can make changes on your account.
Me: May I speak to the manager then?
Support: Please hold the line.
(10-15 minutes on hold. I am not exaggerating. I have put them on a stopwatch several times.)
Support: I am sorry but the manager is in an important meeting and cannot be disturbed. Please call back in an hour or so and she will be happy to speak with you.
One day I even called every hour on the hour yet was not able to speak to any manager.
I agree that 130k or so is a significant chunk of change, but I don't agree that RTG licensees can simply "hope for the best." There are significant start-up costs involved in setting up an online casino. It doesn't make business sense for Club Player or any other casino to pay the franchise fee, set up a support center, market their product, build a brand name in an extremely competitive environment and then not pay their winners. As in any line of business, the best way to make money is to serve your customers and keep them satisfied. Considering the Club Player brand will be destroyed along with Palace of Chance and Cool Cat Casino, it just isn't in the casino's interest to stiff me. I have started with Bryan's site because it it is the best, but I will have my story all over the internet if I don't receive payment.
It didn't fold, it was a part of the Giant Vegas group, and they moved to Playtech from RTG.chuchu59 said:There are some casinos that are poorly-funded. We had the KISS casino folding after it was chastised by many forum members for not paying an under-21 year-old kid an amount of $8K last year. Not sure whether this was the only reason for its folding up but this incident must have contributed to it.
Some general advice: One effective method is to google the casino name, and usually up will pop the top affiliates for this casino (or any casino for that matter). Contact these websites and tell them your story.acepedro45 said:...Does anybody have any suggestions for other good watch dog sites where I should post my story?