Here's a copy of my complaint to Bryan
I am having a massive problem with the Club Player Casino. After reading up on your site, I would classify it as slow paying albeit the largest offense in the history of internet gambling.
I deposited 20,000 USD with the Club Player Casino on June 16th, 2005.
I had the good fortune to amass a jaw-dropping win. Unfortunately, it has since turned into a nightmare. After they subtracted their sticky bonus, I was left with a 150k balance. Club Player will not pay me my winnings in a timely fashion, not will they respond to my inquiries.
At the time of my big win, Club Player's stated policy was that they would pay $2500 a week to their winners. To review, here are the exact quote from their terms and conditions when I made my deposit and when I made my first withdrawal:
"Withdrawals are processed in 3-7 business days and are subject to a maximum of $2500 per week."
In practice, they made only two such such payments, one on 11 August and another on 12 September. In October 05, they "amended" their policy, adding a clause stating that inactive accounts such as mine would be paid $1000 weekly at the discretion of the manager. In March 06 this amount was again reduced to $500 per week at the managers discretion.
The payments that I did receive were roughly every month instead of weekly (Id be happy to provide the complete list of dates and amounts) despite my escalating set of demands to abide by even their modified terms and conditions.
Bottom line: In the year that has since elapsed, the casino has made only 17 payments totaling $16,000 since my win...in other words, not even my initial deposit has been returned to me. $134,350.20 is still owed, plus approx. $2700 worth of comp points.
Club Players management will not return my phone calls, respond to my e-mails, or address my concerns. I have called them approximately 70 times in the past year and written at least 20 e-mails, but by a remarkable string of coincidences not once has Cynthia Williams or another manager been available to assist me, only front line customer service employees who lack the authority to make any changes to my account. I should add that I have never been anything less than polite and professional to any employee of the Club Player Casino, even in the face of such childish tactics.
As your site suggested, I submitted my problem to Montana Disputes almost two months ago. They didnt address the casinos modification of their weekly max, but managed to extract a promise from the casino to continue to make weekly payments (broken immediately).
I assure you this is not a joke. I have just discovered this resource and I would be very grateful for any assistance you can render. When stories like mine circulate, they cause embarrassment to the entire industry. I have gambled quite extensively on the internet and I am well aware that the vasy majority of the industry treats their players respectfully and honestly. Club Player has done neither one.
Thus far I have kept things entirely private but I am rapidly losing my patience. You seem to have amassed an impressive track record of player advocacy, so I will defer to your better judgement in every way. I urge you to take action to help me and I look forward to a professional response.
I doubt I'd be able to keep a civil tongue by this time.
