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Club Player Casino not paying

Discussion in 'Casino Complaints - Bonus Issues' started by Reynier, Apr 19, 2007.

    Apr 19, 2007
  1. Reynier

    Reynier Dormant account

    Occupation:
    Finance
    Location:
    Tilburg / Netherlands
    Yet another casino in the Virtual Group that is banning players from the Netherlands. I played at their casino before they changed the T&C and deposited 200 and played there 300% sticky bonus and after wagering cashed out the max cashout..

    After sending in all the documents I was told that players from the Netherlands weren't allowed to play with bonus money and that I wouldn't get my winnings, only my deposit would be refunded. When I check the T&C they did indeed change it and added the Netherlands to the country's that are excluded from bonus play.

    I went into the Live Chat and spoke to the manager about this matter. She told me that there was a small group of people from the Netherlands "playing on a professional base"????? She accused me of being part of it and that I wouldn't need the bonuses because I was to smart?

    I mean, very nice for her that she thinks that way but she can't prove anything and by the way, no matter how "smart" you are, you just have to be lucky to win in a casino. How can you be a professioanl player. I would just like to get paid my winnings, which I have the right to.

    Anyone with good connections with this casino that can force them into actually paying? They have to pay me 2.000 dollars, not the 200 they want to pay me now (that was my deposit at this casino)...

    I'm wondering what happened to the Virtual Group, the casino's of this group try to bend and fold themselves in every nearly impossible corner just to not have to pay winning players...
     
  2. Apr 20, 2007
  3. Da_Gambla

    Da_Gambla Dormant account

    Occupation:
    Code Monkey
    Location:
    Los Angeles
    You are having an incredible run of bad luck... :eek2:

    Inside of about a month, one casino wouldn't pay because there was some issue with your name, then a casino wouldn't pay because your friend logged into your account and so they had IP issues (basically suggesting multiple accounts), and now a casino is voiding winnings because you're part of a netherlands professional group or bonus hunters?

    I imagine this one will get sorted with time as well... good luck

    - Keith
     
  4. Apr 20, 2007
  5. Reynier

    Reynier Dormant account

    Occupation:
    Finance
    Location:
    Tilburg / Netherlands
    Well I haven't heard anything from Casinomeister yet about Casino Extreme that was voiding my winnings because of my first name so that one hasn't been sorted out yet..

    But I'm worried about Club Player, if I take a look at the SoV or Virtual Casino threads, that are part of the same group, I'm not sure if I will ever get my money back..

    Casino Extreme + Club Player totals 4000 dollars of voided cashouts because of fraudulent activities within a casino. They don't have any proof on me but "think" that I am part of that group. Since when is thinking enough to void winnings and change things in your T&C. If lawcourts were like this then were would we be???
     
  6. Apr 20, 2007
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They haven't gotten back to me yet on this.

    Question for ya, why are you playing at these casinos when you are aware of these risks of non-payment?
     
  8. Apr 20, 2007
  9. Reynier

    Reynier Dormant account

    Occupation:
    Finance
    Location:
    Tilburg / Netherlands
    I wasn't aware of there bad payment, but got into trouble so I go onto another casino and allways I seem to get into trouble cashing out money. I figured that a big casino like Club Player would propably be better because since they are so big they wouldn't do that much trouble to void anything..

    Boy was I wrong.. :(
     
  10. Apr 20, 2007
  11. Mr_Zoidberg

    Mr_Zoidberg Dormant account PABrogue PABnononaccred PABnonaccred

    Occupation:
    Student
    Location:
    The bar
    Same problem

    Hello,

    I have exactly the same problem as Reynier. I played at Club Player at the 20th of March, met the wagering requirement and did an cash out request($970).

    When I checked the status of my withdrawal(30 march) I noticed that there was a withdrawal of only $100(my deposit) approved.

    I contacted the livechat and they told me that they voided my winnings because "I was banned in many RTG casino's". This is not true(I only have a account at a few RTG casino's) and none of them have banned me...

    Then they told me that my winnings were voided because I'm from the Netherlands, and Dutch people are not allowed according to the terms. I played at the casino at the 20th-22th of march. Luckily I could find a Google cached page of the 29th of march and could find anything about that Duch people are not allowed. I mailed it to the manager but I did not get an response.

    Later I contacted livechat again and explained my issue again, then they accused me again of something what was untrue. They told me that I was a "scammer" and "played professional"(?) and that's why they voided my winning.

    So they accused me of many things(which were untrue) and they won't pay me the money I won. They are just stealing money by accusing people that they are "professional players".

    Can you please do something about the criminal behavior of Club Player Casino and help us to get the money we deserve?
     
  12. Apr 20, 2007
  13. Reynier

    Reynier Dormant account

    Occupation:
    Finance
    Location:
    Tilburg / Netherlands
    That's indeed the same thing that happened to me!!
     
  14. Apr 20, 2007
  15. phynqster

    phynqster Dormant account

    Occupation:
    Manager
    Location:
    los angeles, ca
    Just wanted to chime in.
    In alot of cases an established casino may only get from 1 to 10 brand new depositing players a day. When 8 of 10 come from the same place, it does send up red flags for a casino.
    Awhile back i was at a casino who had 27 players from Washington State, over 6+ years. In a course of 36 hours I had 18 new players from Washington State that all played the same bonus , on the same game, and cashed out. But all claimed they were not associated in any way.
    I am not suggesting this at all about this thread, just wanted to drop my thoughts.
     
  16. Apr 22, 2007
  17. Reynier

    Reynier Dormant account

    Occupation:
    Finance
    Location:
    Tilburg / Netherlands
    You have a good point there. The reason that I started playing at Club Player was because I read a good review about the casino on a dutch public forum. Could this also have caused the idea of the casino that I'm part of some group? I have no idea how many people have read the specific thread but I can imagin a few people signing up like I did...

    But I can only see that as a good thing for them, the more players the better for them right?? I guess I should do A LOT more research before I start playing at a casino... I would still highly appreciate it if someone could help me out here. I can't do another PAB since I allready did one for Casino Extreme and I don't think I'm allowed to do it again right?
     
  18. Apr 22, 2007
  19. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    In the future Rey , why not stick to the good RTG's ?
    Inetbet would be an excellent choice .
    I hope you get paid but I wouldn't hold my breath if I were you .
     
  20. Apr 23, 2007
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They way it works is that I accept PABs from any member for any casino (unless it's been rogued). That's PAB #1. To consider further PABs (#2, #3, #4, etc.) they can only be issues with casinos on the Accredited List.

    Unless Club Player is an "Accredited" Casinomeister casino, then there is no problem. Oops! Looks like Club Player is in the rogue section. :(

    Now how'd that happen? :D

    Player have GOT to start using some common sense. It's not rocket science, believe me.

    Read this:
    http://www.casinomeister.com/casino_pick.php
    http://www.casinomeister.com/casinos.php#donts

    Was this review written by an affiliate? If so, contact this guy and tell him to bail you out of this mess. If he is advertising for Club Player, he is benefiting from your loss.
     
  22. Apr 23, 2007
  23. Reynier

    Reynier Dormant account

    Occupation:
    Finance
    Location:
    Tilburg / Netherlands
    I get your point :oops:
     
  24. Apr 24, 2007
  25. Mr_Zoidberg

    Mr_Zoidberg Dormant account PABrogue PABnononaccred PABnonaccred

    Occupation:
    Student
    Location:
    The bar
    I guess we signed up via the same forum(Fok.nl?). That explains the "large" group of new Dutch players, but does it justify to label us as scammer and void our winnings?

    I think the relatively large group of new players from the Netherlands were a bit strange to Club Player(although this is the first casino that complains about large groups of new players :what: ), and it does justify an investigation by the fraud department(what they did). But I think the result of that fraud investigation is a little bit odd -> All players who won are labeled as scammers and the winnings are voided. Sounds like a bad excuse for not paying the winning players.
     
  26. Apr 25, 2007
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Affiliates

    The problem is that some of these "review" sites are run by bad affiliates, who are interested in signing up a load of new players as fast as possible. This will look a little odd to the casino if it differs significantly from the normal pattern of new depositing players. Many of these sites also review the best way to play out the SUB, so this will result in many of these already suspicious looking new accounts compounding matters by playing in a near identical manner. Mostly, they are guilty of nothing more than bonus hunting, rather than fraud.
    The casino industry does not help matters by running contests among it's affiliates to see who can sign up the most new players over a given period, often a month or two - hardly a surprise that some affiliates do their best to get a large rush of new players through the doors through their site, which could explain all the factors that the casino believes makes this a case of multiple account fraud. (probably, one department, affiliate management, is not communicating with another, fraud detection). Of course, there could really be some fraud as well.
     
    1 person likes this.
  28. May 6, 2007
  29. Mr_Zoidberg

    Mr_Zoidberg Dormant account PABrogue PABnononaccred PABnonaccred

    Occupation:
    Student
    Location:
    The bar
    Thanks for al the information, but the problem is still not solved. Can anyone tell me if there is a change for solving this problem(and getting my money back) by a PAB?
     
  30. May 12, 2007
  31. ximo

    ximo Dormant account

    Location:
    spain
    Bryan I can suggest you to take care of all rogued casino while Hastings is up again.
    You must understand that any rogued rtg casino can take advantage of this if they know that no one will assist the player.

    It's just a suggestion.

    Any way, what's happening with hastings?, we will have any arbitration for RTGs?
     
  32. May 23, 2007
  33. SKUNX

    SKUNX Banned User

    Occupation:
    Sales
    Location:
    Costa Rica
    SHUT UP

    Ximo or might I say J.... dude give it a rest i know who u are and you know who I am weve talked for years now.. what this forum needs to know because Brian does know is that your case is SOUR GRAPES....
    Move on man besides nobody even freaking replies to your posts...:lolup:
     
  34. May 25, 2007
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    And if players see that I will assist them if they run into problems at roguish operations, they will continue to flock to these casinos.

    And what makes you think a casino will respond to any of my emails if they are sitting in the rogue pit? And I don't want to hear "take us out of the rogue section if we pay the player". When you're in the rogue pit that's it.

    Periodically, I deal with rogue casino complaints. It depends on the circumstances. It certainly is not something that has a high priority though.

    Hastings? A bunch of BS. What players need to do is to look at this list, and decide for themselves which casinos they feel comfortable with.
    http://www.casinomeister.com/realtimegaming.php

    Bottom line is that players are on their own when dealing with an RTG casino. I've made this clear a long time ago.
     
    1 person likes this.
  36. May 25, 2007
  37. amatrine

    amatrine Crazy Cat Lady webmeister

    Occupation:
    Retired
    Location:
    Arizona City, Az
    re

    Hey Brayan, I think you deserve a beer or three. Id buy you one if you were here:)

    Ama
     

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