Club Player owes me $134,350.20

[kwblue]

That is absoultely pathetic that they are treating you this way. They are going to lose players in a big way from this, I think, unless they rectify the situation with a real payment (substantial) AND an apology.

I certainly wouldn't want to rep an outfit like that and I am sure if you contact the majority of their affiliates - they would feel the same.

 

[paul02085]

At the moment, they have stated they will be paying the player $2000 per week now.

The only problem I see with this is that they are a bit behind in payments, and I thought they would cut him a check to catch up with the missed payments. I guess we'll see about that.

Lets see, if they were gonna pay him $2k per week starting 7/21, then he should have been paid about $10,000 since then. Acepedro, how much have they paid you since 7/21?

 

[Simmo!]

Sorry to hear about your predicament Acepedro. This shouldn't happen to anyone. It shouldn't be allowed to happen to anyone and I'm surprised RTG haven't stepped in.

This is exactly the sort of problem that has given RTG the reputation it has. If I was an RTG licencee I would be hassling RTG to sort this out as it reflects badly on all RTG operations. RTG should be incensed at this sort of publicity...the good work done on their behalf by operators like iNetBet and Bodog is easily undone by other licencees.

In this day and age, it's quite shocking that their licence allows them to get away with this IMO. And any casino that imposes a limit on weekly cashouts immediately raises warning flags to me. I can understand why they need to be cautious with new players as unfortunately there are plenty of fraudulent players causing problems for the "normal" punters. But as a "normal" player, I wouldn't play at a casino with this rule in place.

The question this whole sorry episode raises to me (especially as there is a history here) is:

"Do RTG care"?

Cheers

Simmo!


PS. Best of luck getting your money.

 

[Zoozie]

"Do RTG care"?

How does RTG casinos pay the software provider?

1) They pay for the software only once?
2) Some kind of monthly licence fee?

I do believe it is 2) since there are shared jackpots which suggest RTG also host the servers. And this is how I also believe MG casinos work.

But if it is 2) then RTG should have no problem 'cutting the power' for the rotten RTG casinos. Since they do not do that, it seems they do not care.

But actually MG also did nothing to stop the Casino Rewards casinos. (I believe they are better now though).

Zoozie

 

[Casinomeister]

This is unacceptable.

Rogued:
https://www.casinomeister.com/rogue-casinos/

I contacted RTG about this issue in July and was told that the operators were being spoken to about this. Either the management at Club Player is doing some bad-ass bong hits, or they are just pathetically inept; this whole episode is uncalled for, and I have rogued them without hesitation. Players should not patronize casinos that are this lackadaisical.

If you claim to be a casino, well then act like one.

 

[winbig]

Good move. Let's see...$134k @ $2k a week...over a year to get paid.

Hmmm, I bet they wouldn't hesitate to take a $134k deposit immediately, now would they?

 

[acepedro45]

Here's an interesting little exchange

So today I get an email from Bryan:

Hi David,

This just in from the casino:

Since our last e-mail on August 21st we have payed Mr X a total of $10000 since we agreed to send $2000 weekly installments. This week's payment will be sent on Friday for a total of $12000 on 6 payments of $2000. Please kindly let me know why is Mr. X complaining right now.

How much have they paid you to date? Please let me know.

Sincerely,

Bryan

I reply

Hi Bryan,

They must be a little mixed up on their addition
again. Here's their recent payment history.

July 12: $500
July 25: $2000
July 27: $1500
August 22: $500


Call me crazy, but those don't look like regular
weekly payments of 2k to me. In the eight weeks
since you have been involved they have paid me a total of
$4500. "Mr. X" (They spelled my name wrong) is complaining because they
aren't paying him his winnnings.

Again, thank you for your efforts.




What's especially funny is the blatant lie about payments. Do they really think Bryan will just take their word for it?

It also made me wonder if they are monitoring this very thread, since their fictional account of their payments dovetails with what Bryan and others have remarked is fair on this forum.

Thank you to all of you who are participating in this thread and reading it. When other players stop playing there and list me as a reason, that gives Club Player management even more incentive to start acting like grown-ups.

 

[winbig]

What's even more rediculous is the fact that they're only doing this to save some money from what they'll recieve in interest, but yet they're going to lose 5-10x+ that in lost revenue from current players that leave because of this, and potential players that come across this thread.

All this to save (maybe) $10k...and that's a high figure.


edit: Oh yea, I forgot.....this payout would probably bust them.

 

[sdaddy]

I love this from the casino:

Please kindly let me know why is Mr. X complaining right now.

Are you kidding me, Club Player? What arrogance you people have. You've just been ROGUED by Bryan for your pathetic treatment of this player, which has been going on for OVER A YEAR. Whether you realize it or not, your day of reckoning from this episode is coming.


Stay on these guys, Acepedro. You've really done a great job letting the facts speak for themselves.

 

[Westland Bowl]

Club Player tells Bryan:

Since our last e-mail on August 21st we have payed Mr X a total of $10000 since we agreed to send $2000 weekly installments. This week's payment will be sent on Friday for a total of $12000 on 6 payments of $2000. Please kindly let me know why is Mr. X complaining right now.

A screenshot of the Neteller account (with identifying info air-brushed out) should really prove or disprove this point though Bryan probably would like to see the actual computer screen projecting this without interference.

But Bryan already rogued the casino and I certain have decided not to play at Club Player. Pish posh and all that.

 

[carramrod]

This episode in particular further tarnishes not only Club Player's reputation, but - and perhaps more importantly - all RTG casinos in general.

A week, even a month, is one thing. But far to much can happen in a year for such a "payment plan" to be acceptable.

 

[paul02085]

RTG's reputation has been tarnished long ago. This is just another example. They are famous for allowing underfunded licensees to use their software. They are also famous for not doing squat about it when aforementioned licensees cant pay their debts. RTG= Do not trust (with a VERY few exceptions).

 

[acepedro45]

Another twist to this wacky saga

So over the past month or so, I have noticed Club Player has fallen further and further turning their RTG cashouts into payouts. In other words, the length of time between a cashout being deducted from the casino balance and actually showing up in my neteller account has been increasing rapidly. New cashouts were being approved by the casino even though the previous ones had not yet cleared the system, creating a logjam. Tonight I decided to figure out just how far behind they are.

It turns out that over the past month and a half, $9,500 has been deducted from my casino account but not yet credited to my neteller account.

So for what it's worth, if they actually paid out the cashouts they approved, they would be more or less back on schedule (discounting, of course, the extra YEAR they wasted while they dicked me around). $9,500 pending + $4,500 actually paid equals $14k, or seven weeks of payments under the "revamped" payment plan Brian worked out. Thoughts?

 

[winbig]

Forgive me if this has been brought up before, but has RTG offered any assistance in this? I doubt it, but they should at least threaten to pull their license if they don't shape up. Maybe that'd get club player to get off their asses and start paying.

 

[Casinomeister]

acepedro45 - have you checked your Firepay account? The casino contacted me yesterday explaining that they have been paying you there as well. This is their report:

AUG-24-06 - 2,500.00
AUG-31-06 - 2,500.00
SEP-02-06 - 2,000.00

Please let me know. Thanks!

 

[acepedro45]

Club Player has in fact paid 7k into my firepay account (which I hadn't used in several years and never with Club Player, hence the confusion). As it turns out, they are sticking to the payment plan reasonably well. I also just got another transfer of 2.5k into my neteller account.

All together since July 21 (I think in their e-mail they wrote August when they meant July) the casino has paid 6.5k to neteller and 7k into firepay, for a total of 13.5k.

I've certainly seen good behavior on CPs part turn sour in a hurry, but maybe it's time they were de-rogued. This has been an eye-opening demonstration of the power of this forum. Thanks again to all of you who have made it such a success.

 

[AussieDave]

acepedro45,

Good to hear that things are going well and payments are being made by CP.

This has been an eye-opening demonstration of the power of this forum.

I'm sure everyone is happy to have helped you. This forum is really the only way I'm sure most people get paid out or errors addressed. If Bryan (CM) still has his wish list going I'm sure he'd appreciate a little present as a way of thanking him for his assistance.




Edit: Granted CM draws an income from the site, however he really does go to a lot of trouble with these PAB's and I just think if he gets people paid then people should buy him something from his wish list as a thank you gesture.

 

[bpb]

FWIW, I've also had a couple of RTG casinos pay me by Firepay when I requested a Neteller withdrawal, despite having never provided my Firepay account information to those casinos. Since I use the same email address for both, I assume that's how they located my Firepay information.

It's a bit disconcerting to have a payment delivered by a completely unexpected method, with not so much as an email telling you that it's happened. In my case, I wasn't using Firepay regularly, so I didn't notice the payments until well over a month after they were made. It's also a pain in the ass since Firepay now charges $10 for EFT withdrawals on "dormant" accounts, with a very loose definition of "dormant" (moving money back and forth from merchants doesn't count as active)

But it certainly beats not getting paid.

 

[chuchu59]

I havent withdrawn from an RTG in ages but the former software does account for the whereabouts of your withdrawal eg when it was processed and by which form of payment. Was this information not shown? From the casino's angle, paying by neteller/firepay only when you have funds there is perfectly understandable but what effort does it take to notify a player, especially one on phased payments, about the status of the cashouts? If they are genuinely trying to improve, they should learn about communication first. Otherwise, all their efforts will be futile.

 

[sdaddy]

As well, I'm pleased to see that the promised payments from Club Player are apparently on schedule. Given the high-profile nature of this dispute, I am a bit surprised why the player was not somehow notified of these unexpected FirePay payments much earlier so that this latest round of criticism could have been avoided. Neverthess, I apologize to Club Player for my harsh comments directed at them earlier in this thread and hope that this case is on a continued path to resolution.

 

[Flizzin]

No, they definitely still belong on the Rogue list. Their CS practices are unbelievable. Blatant lies being told about things that just did not happen and run-arounds left,right and center. I have my own thread on it as well still with no resolution or contact from CP. Too bad there are so many fraudsters out there that have to ruin peoples' true issues which they can do next to nothing about.

 

[winbig]

Lest we forget the obvious...For any reputable casino, the weekly max cashout is there to protect them from fraud in most cases.


They have no reason to not pay the balance in full after this long.

They're either strapped for cash, or just being aholes.

In any case they should stay on the rogue list.

 

[henryVIII]

Lest we forget the obvious...For any reputable casino, the weekly max cashout is there to protect them from fraud in most cases.

Are you sure??

So its not them wanting players to lose their balance? And maintain their own cashflow? Just fraud prevention?

I think, if anything, players should be allowed to deposit by installments to preotect themselves against the fraudulent behaviour of SO many casinos today.

 

[wangpoker]

where are the regulation authorities?
Antigua? Gibraltar? or Kahnawake?
Who said the online industry is regulated?

 

[winbig]

Are you sure??

So its not them wanting players to lose their balance? And maintain their own cashflow? Just fraud prevention?

I think, if anything, players should be allowed to deposit by installments to preotect themselves against the fraudulent behaviour of SO many casinos today.

You're taking my post out of context.

You forgot to read:

They have no reason to not pay the balance in full after this long.

Which means: After they are positive they're not going to get a chargeback (30-90 days or such I believe), then they should pay in full. Not 1+ years, as in this case.