Resolved cherry casino gone bad

aasiolio

Dormant account
Joined
Dec 4, 2009
Location
finland
i was f**ked up by cherry casino. i deposited money to get the welcome bonus. got it and started to play. i ended up winning 3 figure amount above my original deposit. i made withdrawal request. it was denied and all the money from my account disappeared, also my own deposit. :mad:


then after several emails they agreed that they made a mistake and asked if i can make another deposit of 222usd and then they will pay me.
so i went and did another deposit and received their monthly 100usd bonus because of that.

now they say that they will not pay me anything!
reason is that i got the 100usd monthly bonus so i have violated their bonus terms... :confused:

i had cleared the welcome bonus several months before i made my 2nd deposit so should not be any violation and i have not played any games with that deposit and also asked that could they remove that as i am not going to use it.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
As mentioned, you can file a formal complaint here using our Pitch-A-Bitch (aka 'PAB') service.

In a nutshell you file your Pitch-A-Bitch by completing the PAB form, I receive that, pre-screen it and then submit it to the casino people. The idea is that we're seeking a resolution to your complaint or a good reason why it cannot be resolved satisfactorily. The service is free of charge and is available to all Casinomeister members in good standing.

If you decide you do want to use the Pitch-A-Bitch service you are STRONGLY advised to read the Pitch-A-Bitch FAQ in full.

Why? Because you have responsibilities in the PAB process too, both in preparing your PAB and while the PAB is underway. A successful PAB process depends on you and your cooperation with our procedures.

You can see more about past PABs on our PAB Archives page.

Regards,
Max Drayman, Pitch-A-Bitch Manager

PS. this would only apply to cherryredcasino.com (see below).
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
is that cherry red casino?

Good point, for some reason I just assumed it was but now that you mention it it sounds much more like cherrycasino.com, not cherryredcasino.com

See Cherry Casino: verification run-around, confiscated winnings.

[strike]And I should clarify that if we are talking about cherrycasino.com then there's not much point to the PAB because we know they won't respond.[/strike] Strike that, apparently the rep has helped with some player issues. Let's hope for the best here.

So, please contact the rep, HuwCherry, to see if they can and will assist you. If that fails then feel free to PAB this one.

cherryredcasino.com would be a fair go re: the PAB.
 
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aasiolio

Dormant account
Joined
Dec 4, 2009
Location
finland
it is cherry casino not cherry red casino. i send message to huwcherry but it seems that he has last been online 16th June 2010. so will make a PAB if they do not answer my email today. thanks guys for the help so far.
 

HuwCherry

Dormant account
Joined
May 11, 2010
Location
EU
Player Issue

Hi guys - thanks for letting me know about this. aasiolio - drop me a PM and I'll take a look in to this personally right away.

I'll need your username and that's best done via PM.

Hopefully hear from you soon.

Huw
 
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