1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Withdrawn: Cherry Casino: verification run-around, confiscated winnings

Discussion in 'Withdrawn Warnings' started by maxd, May 5, 2010.

    May 5, 2010
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Withdrawn as of 12 April 2013

    [strike]Player came to us after an extended period of frustration:
    • as part of a withdrawal request the casino had asked for and received misc docs including banking info.
    • the player was informed that not only had they "failed to pass verification procedures" but that their account was closed, winnings confiscated and furthermore their bank had locked their Visa Deposit card.
    • player discovered their debit card had been locked by the bank "because of the deposit to this casino". They were able to get the card cleared and reactivated.
    • player inquired at the casino regarding the problems with their account and the card. Casino replied that the "risk department" had conducted a "thorough investigation", found a "mismatch of information", the result of which was "this is a final decision". In spite of multiple attempts to determine what exactly was the "mismatch of information" the casino never responded again.

    We got nothing in our several attempts to approach the casino, they completely ignored the issue.

    Warning: Cherry Casino is locking player accounts without explanation, bungling their communications with player's financial institutions, and ignoring player complaints. Players are advised to avoid Cherry Casino.


    PS. Please note that this is not Cherry Red Casino which is part of the Rushmore Group.[/strike]
     
    Last edited: Apr 12, 2013
    2 people like this.
  2. Sep 1, 2010
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Some time after the Warning was issued a rep from casino signed on here at Casinomeister and cleared the player's PAB issue. Since then there have been indications that the casino is trying to clean up it's act.

    Based on this I'm putting the casino 'Under Review'. If things continue to improve and the casino maintains a clear record then there is reason to believe the Warning could be withdrawn.
     
    2 people like this.
  4. Apr 12, 2013
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Clearly a sufficient amount of time has passed and we've had no significant issues with Cherry so I'm withdrawing this Warning effective immediately. Next time I sweep through here I'll move this off to the Warning archives.
     

Share This Page