Casumo Source of Wealth issues

[balotelli]

Casumo let me play for 230 000 euro. i told my vip manager i didnt have job.

He asked for SOW 2 years after started playing and 200K after first deposit.

THEY ACCEPTED A LOAN AS SOW. THATS SOME CRAZY ILLEGAL SHIT.

THEY DONT CARE ABOUT RESPONSIBLE GAMBLING

 

[Davey86]

Is your account suspended now? If not it’s going to be as soon as the casumo rep sees this

 

[Concerned Whistleblower]

Casumo let me play for 230 000 euro. i told my vip manager i didnt have job.

He asked for SOW 2 years after started playing and 200K after first deposit.

THEY ACCEPTED A LOAN AS SOW. THATS SOME CRAZY ILLEGAL SHIT.

THEY DONT CARE ABOUT RESPONSIBLE GAMBLING

Bloody Hell man

 

[balotelli]

Is your account suspended now? If not it’s going to be as soon as the casumo rep sees this

Do you know when they suspended me??

When i kindly asked for chat and transactions history. They didnt say something but i sawtwo weeks after when i was going to play.


Like they knew i was going to make a complain and dont have use for me no more...

 

[dunover]

Casumo let me play for 230 000 euro. i told my vip manager i didnt have job.

He asked for SOW 2 years after started playing and 200K after first deposit.

THEY ACCEPTED A LOAN AS SOW. THATS SOME CRAZY ILLEGAL SHIT.

THEY DONT CARE ABOUT RESPONSIBLE GAMBLING

Bloody hell! If that's all true, that is truly shocking.

@CasumoLouis

@Casinomeister

I'm kinda glad they suspended my account now - this is basically what happened to me, although not on that scale! I was asked for information over 2 years after the event about source of funds.

 

[paul7388]

Bloody hell! If that's all true, that is truly shocking.

@CasumoLouis

@Casinomeister

I'm kinda glad they suspended my account now - this is basically what happened to me, although not on that scale! I was asked for information over 2 years after the event about source of funds.

You and the ones tagged know all about it he had a big thread posted middle last year about it which you all read.

Need some help or tips please

 

[SpinUk]

Thanks for highlighting the terms - unfortunately these do not answer any of the OPs concerns.

Lets keep it really simple -

1. Kindly confirm that you are fulfilling your obligations under GDPR by requesting unconnected third party protected information without said third party consent being given to Casumo.

Yes or No.

2. Kindly confirm in the event of a client refusing to comply with your SOW/KYC request, Casumo - not “the relevant government bodies” - has the authority to permanently confiscate funds from UK players.

Yes or No.

Any stance on this @CasumoLouis? As this will clear up everything in the thread for everyone. I know you know the answer, and I certainly do, but be interested to hear your views on these two simple questions.

 

[Ntt261290]

Casumo closed my account with my $6000 pending. I withdrawaled $2000 just 2 hours before and the when I withdrawaled $6000 they asking for card details to verify. Submitted card details and I get confirmation from them. After couple hours check my account the money still not processed yet. And without any email notification they blocked my account. I only find out when I contacted them. They want sources of wealth from me. I deposited $6000 in the account and my winning money was $9000 but they still want to investigate the money. I showed them documents of $20000 transferred from my uncles bank to my bank. And they said they want my uncle source of wealth. . It’s been 10 days and they barely answer my email. And this is not a good reason to blocked my account and investigate my money because the money I won is more than I deposited. I contacted them they said no time frame. LoL and my VIP account Emma never answer me again.

 

[ladyhawke]

They want sources of wealth from me. I deposited $6000 in the account and my winning money was $9000 but they still want to investigate the money. I showed them documents of $20000 transferred from my uncles bank to my bank. And they said they want my uncle source of wealth....

Another request for information from a 3rd party who has no connection at all with Casumo. Absolutely absurd. I really am struggling to see why this casino is still accredited.

I really hope you get your money but I have a feeling it is going to be a long-winded, painful process.

 

[pinnit2014]

Might want to get Kroffe to paint away the email address on there

 

[Ntt261290]

Bu

Another request for information from a 3rd party who has no connection at all with Casumo. Absolutely absurd. I really am struggling to see why this casino is still accredited.

I really hope you get your money but I have a feeling it is going to be a long-winded, painful process.

I have proved them where my uncle got the money from and it’s clean money. And I also tell them that do not ask me anymore documents that’s all I could submit. Just give me final decision. They are playing with customers 100%. I hope casino online community bring this Casumo down

 

[pinnit2014]

It's not clean?

 

[Borgie]

Bu


I have proved them where my uncle got the money from and it’s not clean money. And I also tell them that do not ask me anymore documents that’s all I could submit. Just give me final decision. They are playing with customers 100%. I hope casino online community bring this Casumo down

It's not clean money ?

 

[pinnit2014]

It's not clean money ?

Hopefully the 'not' was a typo

PS you snooze you lose

 

[Ntt261290]

Haha haha mistakes guys

 

[Davey86]

Haha haha mistakes guys

So is it clean or isn’t it has casumos SOW team found the trail of where it come from how when and where, and what country minted/printed the money

 

[Concerned Whistleblower]

Horrible firm of cretins

 

[SpinUk]

Well they need to hold on to as much money as possible after paying out their £6million fine:

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Corrupt as f.

If you are anything other than employed and PAYE with no other income, FORGET about playing at Casumo.

They will hold on to your winnings as they see fit and dish out impossible SOW requests you would never be able to complete. Oh you can still deposit though, so thats ok.

#clipjoint
#dodgyasf

 

[interlog]

Had an email asking for bank statements as proof of ownership it having to show income.

Considering they already previously approved my sow they can go and screw themselves

 

[Davey86]

Wonder how many depositors they are loosing because of this surely it’s detrimental to their business?

 

[interlog]

And another email telling me that i can only afford to gamble £669 a month.

Fuck knows how they worked that one out.

Utter piss take and they won't see a penny of my money anymore.

Well done - applause

 

[SpinUk]

The rep absolved themselves of this thread couple of weeks ago. Should they still be accredited? Not my call.

 

[goatwack]

I'm sorry, I know it's a tricky topic for casinos to seemingly grasp fully, but much like the SoW and RG guidelines that preceed it (i.e vague), any type of 'determined gambling limit' should be fluid and subject to leeway/ discretion, not have an arbitrary number slapped on it!

This is entering 1984 territory and is merging all these Sow/ RG factors together, like we knew it would. Next they'll be telling us what slots we can play or ones to avoid as they don't meet our budget profile.

And just HOW does one determine £669 anyway? What's with the '9'

Why not go one better and say £669.95 for extra RG points

 

[Davey86]

It’s not across the board either my sky Vegas account deposits far exceed my casumo lifetime deposits is it the ukgc fault? for clarification on it or is it the casino to blame ?

 

[pinnit2014]

It’s not across the board either my sky Vegas account deposits far exceed my casumo lifetime deposits is it the ukgc fault? for clarification on it or is it the casino to blame ?

Big difference in how the UK 'bookie'/based casinos are and the MGA ones - the AML handbook/rules etc are relatively clear IMO: risk based, yet MGA places (not all), think that means a blanket based approach. Not as if AML etc/SOW is new.

 

[Lobo]

This is so horrible... Casumo gladly accept all of your "dirty" money, no matter how much it is - but when it is time to cash out... BAM. Full investigation of your "filthy" money. If you don't have 100% clean bank records, your are in big trouble.
Just imagine how many people who are struggling with this at Casumo, that we never hear about. People who are forced to send in sensitive information about the finances to relatives etc, to a crooked company in Malta.

Casinomeister, please remove Casumo from accredited casinoes. Seriously. It is about time.

 

[pinnit2014]

I was thinking of firing ten in but when i looked at my latest statement it was:
- Transfer from Mum
- Transfer from Mum
- Transfer from Mum x8

I mean, I thought about explaining how a 38 year old still gets handouts from their mum, but came up short apart from 'spoilt brat'

Having said that, for a pensioner she does have a lot of cash, so might be worthwhile asking her for SOW just to satisfy my curiosity.

 

[dionysus]

I was thinking of firing ten in but when i looked at my latest statement it was:
- Transfer from Mum
- Transfer from Mum
- Transfer from Mum x8

I mean, I thought about explaining how a 38 year old still gets handouts from their mum, but came up short apart from 'spoilt brat'

Having said that, for a pensioner she does have a lot of cash, so might be worthwhile asking her for SOW just to satisfy my curiosity.

enh, i borrowed 15 today from mom for a pack of smokes; i call it even for the 3,753rd call of 'how do i turn this on again?'

 

[Lobo]

But, where did your mom get that filthy money from, @pinnit2014? :xxx:

 

[pinnit2014]

But, where did your mom get that filthy money from, @pinnit2014? :xxx:

I'd a lot of uncles when younger - in hindsight, i should have twigged earlier.

 

[Davey86]

We can make many a joke and complain and moan but in all seriousness casumo and their SOW is infuriating and IMO an unfair practice/policy/way to do things yes we all understand the RG and AML part but Jesus Christ they go to F#%king far!!!! Excuse my French....

 

[dunover]

And another email telling me that i can only afford to gamble £669 a month.

Fuck knows how they worked that one out.

Utter piss take and they won't see a penny of my money anymore.

Well done - applause

Sure you can't stretch it to £670?

 

[samdog21]

like casumo is advertising on Facebook, I would so not play there with this nonsense.

 

[Ntt261290]

I wish I could face the guy who requested my documents in person.

 

[interlog]

Sure you can't stretch it to £670?

Funny you should say that..... just found a £1 in between the cushions of the sofa.

Problem is that is most probably the wife's so I will have to get a written statement from her witnessed by a solicitor before I declare it to Casumo as yet another piece of income.

 

[maxd]

I wish I could face the guy who requested my documents in person.

Need I remind you that posting on the forums about an issue you currently have in PAB is likely to kill your PAB? See Player Arbitration Policies and Procedures, item 2.3.

Let me know if you will continue to post and thereby forgo your PAB, or you will stop posting on this subject and let me get on with the PAB. Your choice, make it now.

 

[interlog]

I could have some fun and games with them if I wanted to I guess.

When my Gamstop exclusion finished last year and I attempted to log in at Casumo, it wouldn't let me proceed so I contacted them via the chat facility. After some 30 minutes of interrogation they finally agreed to reopen my account.

Only condition to reopening my account was a daily deposit limit of 300 euro that was suggested by them.

So they were happy for me to potentially lose 300 euro per day for almost a year, until yesterday.

As you can see from the below screenshot, my losses since March last year have been astronomical LOL. Wonder whether I can claim these back.

And I can still deposit..... but no withdraw and that is just fundamentally wrong in my opinion

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[The Dude]

Just seeing this thread now - just so you know.

By the way - that article from the daily mail, tragic as it is, is from August 2018 - and is probably one of the reasons for draconian SOW requests. Also - why would a casino rep respond in this thread when a few of you are referring to them as crooks, cretins, etc.? So please, keep your emotions in check.

This should be a balanced discussion, which many of you are adhering to and I applaud you. And honestly, it's actually incredibly interesting and is an eye-opener. So keep it cool.

We are still waiting to resolve this PAB, and hopefully we will have a clue as to what is going on withe SOW policy.

 

[Ntt261290]

Need I remind you that posting on the forums about an issue you currently have in PAB is likely to kill your PAB? See Player Arbitration Policies and Procedures, item 2.3.

Let me know if you will continue to post and thereby forgo your PAB, or you will stop posting on this subject and let me get on with the PAB. Your choice, make it now.

Sorry about that

 

[maxd]

Sorry about that

That's twice you've broken the Player Arbitration Policies and Procedures and apologized for it. Three strikes and you are out.

 

[sueyh]

why would a casino rep respond in this thread when a few of you are referring to them as crooks, cretins, etc.?

But they are, aren't they?
Let me ask you this. If your friend or your nephew asks you to give him the copy of your ID, your bank statement, your mortgage paper so he can submit those documents to the online casino, would you give to him?
If your answer is "NO, absolutely not" like any other normal person, that means Casumo is a rogue casino.

 

[The Dude]

But they are, aren't they?
Let me ask you this. If your friend or your nephew asks you to give him the copy of your ID, your bank statement, your mortgage paper so he can submit those documents to the online casino, would you give to him?
If your answer is "NO, absolutely not" like any other normal person, that means Casumo is a rogue casino.

Not necessarily since you don't have both sides of the story yet. You have the players side - but not the casino's. Now we can grab the torches and pitchforks and go apeshit in the forum but this will get you nowhere. There is no discourse, no discussion, no solutions, just a bunch of folks bitching an moaning and that is easy to ignore.

If you want to truly change the system, you need to have as much information as possible so you can come up with valid conclusions. We are waiting for word from Casumo RE the PAB. Once we figure out what's going on, we can go on from there.

 

[irish-ranger]

I wish I could face the guy who requested my documents in person.

Why??? I’m sure he’s not the one enforcing this bollocks like the rest of us he has a job to do

 

[SpinUk]

But they are, aren't they?
Let me ask you this. If your friend or your nephew asks you to give him the copy of your ID, your bank statement, your mortgage paper so he can submit those documents to the online casino, would you give to him?
If your answer is "NO, absolutely not" like any other normal person, that means Casumo is a rogue casino.

To be fair this - they are in deep shit and leaving the UK market very soon. I think to them a GDPR breach - which this definitely is - is more preferable to another fine from the UKGC which would probably finish them off.

Thats the generous view.

The other view is that the more draconian the SOW is, the less likely they are to receive the requested documents - the more likely they are to pocket the funds and claim “well, we tried”.

Both are awful and yes - I stand by it - rogue behaviour - of a company on its last legs and struggling in a market sector.

 

[Lobo]

I have been in the exact same SOW-situation with Casumo, and NO DOUBT Casumo's behaviour is rogue and predatorian.

- Gladly accepts hundreds of thousands in deposits. No questions asked.
- Locking for withdrawals when the SOW hit, with deposits still open.
- Sending personal deposit bonuses while SOW is ongoing, but withdrawal option still locked.
- Refuse to process withdrawal until ID's and statements are sent from multiple 3. parties (6 of them) that have no connection to Casumo.

As I see it, there are two departments at Casumo that work together; "responsible gambling" and the "make as much money as possible"-department, and together have created the perfect recipe that combines casino-greed with "responsibility" for the society and players: The great Casumo SOW.
I guess 19 out of 20 players just give up when they are faced with a long and stalling, and impossible SOW at Casumo, and just gamble their failed withdrawal away.
Casumo think it is a WIN/WIN... but they'll soon get burned good. Very good.

 

[bigbear]

You will find that operators with a UK presence will not be as in depth as a casino without one. Hills, Sky, Ladbrokes, Paddy Power....has anyone been asked for a SOW that plays at a relatively normal level?

Played at Sky Vegas for around a year now.Never had a request for documents (obviously electronically verified) not a single intrusive request relating to affordability or money laundering and withdrawals usually hit my bank within 24 hours.Somewhere like Casumo is now the last place i would choose to play.

 

[ternur]

Regardless how the ongoing PAB will go, I'd REALLY like to know the truth behind (and the policy/legal standpoint about) Casumo's request(s) for third party documents?

I don't think we got the answer from previous cases and it most certainly is a minefield of legal problems -- something which alone would stop me from depositing there.

 

[mack341]

I wondered what the other active reps think of these third party doc requests, I haven't seen this specific complaint made against any firm other than casumo. But I presume all the online casinos might indeed request to see 3rd party bank statements and info etc... but just reserve it for the most worrying cases and not run of the mill stuff.

If the PAB goes against casumo are they really going to change their system

I personally think at the stage enough doubts have generated that you need to see 3rd party docs and refuse to pay a win out until you see them, then it ought to be passed onto the relevant authorities. Common sense would then soon prevail.

 

[Lobo]

What really (REALLY) happens to a player's withdrawal if Casumo thinks, after a SOW, that player can't afford to play at that level? Or if a player refuses to cooperate regarding the SOW, OR the player is unable to provide Casumo with the necessary documentation (which is most likely).

No doubt that there is many problem gamblers out there... but the paradox is that if a player really can't afford to lose such money, and the player really need that withdrawal asap, Casumo is only making matters worse for the player.

It has been said many times that Casumo can't hold back such withdrawals, bla bla, but that is exactly what they do.

 

[colinsunderland]

Pffft just got one. Wonder if they will pay for the accountant as I do my own accounts. HMRC accept them every year, so a casino can go screw themselves.
They want to see my wages going into my account, yet they know I'm self employed, so don't get wages.