Hi there. I have had computer problems, and not able to answer on this. Can tell that im furious about the decision
One thing is what the casino has told You another thing is that i suddenly now get accused for "blackmailing" ???
I have allready sent a long email to Casino La Vida which i have asked support kindly to forward to pitboss. Also spoke on live chat when i deposited the other day (they gave me 111% on top of my 20£ deposit) so got 42,20£ to play with, i told in chat i did not wish to play with the bonus and kindly asked to get it removed, but Kim took them off and added them to cash balance instead, which i off course told, because would not risk any problems
But that was very kind, allthough i did loose them anyway, but happy and appreciate how kind "Kim" was in support. I didnt want to talk about my case on there, but Kim was very friendly, so had a long chat.
But again i havent heard answer from my email for days.
Excact same thing happened, when i sent them emails BEFORE and after i won the 250£ .
Will it be ok for me to post my emails i have sent to them? and also answers.
I have never had answer on my first and 2nd email. Where i allready in my first email tell them that i would like their REP to contact me etc... i cant see blackmail in that, in 2nd email i was asking about the issue with depositing....
i have NEVER had any answers.
So where is it that the decision here is fair?
Also MaxD in the email i recieved ragarding the PAB, You tell me that now its suddenly a new term being used???
Based on all of the the casino's decision was to pull your balance per
the following in the Terms:
> 9. In the event that the casino deems a player to have
> misused a casino account for the exploitation of
> promotional offers, without ever demonstrating any degree
> of risk with personal funds or serious intention to play,
> the redemption of all such promotional offers, including
> but not limited to sign up bonuses, will be suspendedy
> until such time as the player demonstrates a playing
> history whereby a risk of personal funds is periodically
> demonstrated at the casino.
Ever demonstrating any degree of risk with personal funds ?????
Where is it You have to risk Your own funds when its a NO DEPOSIT bonus???
You need to deposit 20£ for fraud/identity issues, and can then withdraw 270£ straight away anyway? so where is it a player has to risk his own money???
Only thing there was requested was a deposit of 20£, which i can see now in the backlight, that i was in a big rush to recieve my winnings as quick as possible, but i did all i could to ask casino about the rules, if i could withdraw, if all docs was provided.
Also can someone explain how another player or other players can withdraw 250$ winnings WITHOUT a deposit???
I have no problem in risking my OWN money... i think the several casinos i have VIP status can proof this.
Also tried winning on a Rival casino on a no deposit, where i also was short on money that time, and asked the same way.....nothing wrong in that??
I also deposited several times on that casino after i recieved my winnings.
But what are other players here's view on this? It surely cant be fair this??
Can i post all my emails? or how can i do this to proof my rights.... All You here might look different when You read my emails, but im sure You will understand my situation and give me thumbs up on this....
What should i do from here?
and i surely dont want to be called a BLACKMAILER!!!! or getting told now that ive been trying to cheat or something like that....that is not fair!!
But please can KK or and MAX please tell me if im allowed to post the email i recieved from the PAB, and also all my emails?
I am also still awaiting answer from Casino La Vida..... will post answer from them as well, this thread was also not about putting presure on anyone from the start.... which was misunderstood from Max earlier in the thread, but i explained it all as well....
I can help that im danish, and have some problems with compiling my emails, and make them a bit maybe over excited..... i never this in the belive that my winnings would be confiscated.
Ive checked my account at La Vida, and can see the 250£ comes up as "work in progress" now, so maybe there is still hope? allthought because i had the small free amount i am happy about that, so its not really 250£ but 227,80£