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Casino La Vida - cashout without the standard 20£ deposit?

Discussion in 'Online Casinos' started by PaaskeDenmark, May 16, 2010.

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    May 16, 2010
  1. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Hi there

    I have not been so active lately :(
    But today i thought i would give Casino La Vida a chance...
    As i have found that they give new players a 10$£Euro no deposit bonus.
    I can not give You link, but if You search in google then You will find it :)

    And it was really nice start with this casino, i registered a credit card. And contacted support when i would be credited.
    And got answer after only 17 min., with answer i should had known :oops: because it actually states on the casino, that You just need to log out and in. And then the 10 credits would be there.

    And here is my fairytale story :)

    I have only played thunderstruck II with the bonus with 60 cents to 1,20 cents bets...
    And i managed to get really big wins...
    And hit free spins 5 times and also got lots of gold archieved on the paytable :lolup:
    Also the Wildstorm bonus feature came 3 times, and had some crazy wins like 90 pounds, 60 pounds and also 187 pounds in a freespin bonus with only 0.90 cents...

    And now ive reached the wager requirements and acount stands at 253£ :)
    And it states in terms and conditions that a max of 250£ is allowed, so thats just perfect.

    I am so happy about this, as my wallet is empty, and really could use money because me and my fionce need to pay 200 pounds for car insurance :(

    So what a nice gift, and must say the gods has been with me.

    I have now contacted support again, to ask if its possible to cashout without the standard 20£ deposit they want.
    Because if i send all my identiy proof etc.. then i cant see the problem.
    I have sent them copy of my credit card front/back, proof of residence utility bill. driver license front/back.
    Hoping it will be possible to get withdrawal to my moneybookers.

    I know other casinos etc will allow that.
    Last month i won at Intertops on poker, and they let me withdraw to moneybookers after sending proof of identity etc. :)

    Now i just hope things will go easy and the money will arrive soon :)

    Anyone here got any experience with Casino La Vida?

    They seem to be good, had quick response from Support and so. and its on accredited casinos here at casinomeister.

    Also i hope we can get a REP in here if casinomeister has not allready got one...

    Ill keep You all updated. :thumbsup:
     
    Last edited by a moderator: Jun 3, 2010
  2. May 17, 2010
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Did you look at the Rep list? There are two: WayneRedreturns and RedFlush Host. They should have been your first point of contact.
     
  4. May 17, 2010
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I think it extremely UNLIKELY that they will pay you without making a deposit.
    But hey, surely it's worth depositing £20 to get £250 free!

    Well done on your great win! :notworthy
    (But watch that TS2 - I had a great run first time I played it, but it came back & bit me in the ass!)

    KK
     
    1 person likes this.
  6. May 17, 2010
  7. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Thanks KK :)
    Why did U guys change subject to Casino La Vida - cashout without the standard 20£ deposit? :confused:

    I wanted to tell a bit about casino, and also their quick service, and just hear what other peoples experience is....

    The main subject is not if i can cashout with or without the 20£ deposit...

    Casino is reading in here and im sure they wont let me for sure now...
    Because if they would let me, then everyone will stand in line hehe

    Reason is i can afford the deposit until i get paid on 26th :(
    And really need the money now :(

    Oh well lets wait and see....hope i can get a loan from someone, so i can deposit into my moneybookers or neteller or paypal.
     
  8. May 17, 2010
  9. SlotMonster

    SlotMonster Twitch Streamer - Affiliate webmeister

    Occupation:
    Affiliate
    Location:
    Belarus
    I am fully agree. This is a "minimum required deposit" to proof your identity, and of corse they hope you'll play with your money a little :D

    Few years ago I registered at Casino Tropez (iirc) and got $50 ND, played it and mamaged to build my bankroll up to $210. They asked me to make a $20 deposit to confirm my payment option, and I deposited $20 from my Moneybookers acct. They accepted it and I requested a w/d. Money hit my acct. in two business days! :thumbsup:
     
    1 person likes this.
  10. May 17, 2010
  11. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Thanks guys.

    Yes i do agree and understand in this.
    What i am saying is just, that why is a deposit needed to proof identity etc.. ? :)

    I have forwarded them credit card front/back, driver license and proof of residence.

    Just had answer from support this morning >>

    Kindly note that we have received your documents and thank you for sending them. We have forwarded them to our finance team who will evaluate them and get back to your accordingly.

    Once we have received a response from the finance team we will notify you of the progress pertaining your withdrawal.



    Just i havent heard anything about my long email i sent them.... this answer is from my documents email :)

    Fingers crossed :lolup:
     
  12. May 17, 2010
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I did it. And I did it because that seemed to be the point of your post.

    You gave us some background info then said "I want to withdraw without having to abide by the rules. I hope they go for it and I'll keep you posted."

    As far as I'm concerned you're putting pressure on the casino to give you what you want and look good in public because you made the issue public. In other words you're using the boards to pressure the casino to get what you want.

    My apologies if this is an overly harsh interpretation of your post. If I've misunderstood then feel free to rephrase your post and I'll reconsider the retitle.

    Generally speaking though, in a circumstance like this I thought it only reasonable that everyone should know what this was really about, not that it was a general observation on the casino which is what the original title was more or less intended to convey.

    Oh, and you still haven't answered the question regarding the reps. Did you look? Have you tried contacting them? All of that should have preceded your attempt to pressure them here on the forums.
     
  14. May 17, 2010
  15. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    I will be very surprised if you get a withdrawal without making a deposit first, very very surprised in fact. But good luck with it

    I joined this casino as well and they seemed kosha, i have no probelms with them apart from their crappy weekly bonuses of 33 % You only get higher if you deposit a million :p So ive never deposited since, il stick with the casinos that offer 100 % every week WITHOUT having to be a high roller :D
     
  16. May 17, 2010
  17. Mallorca

    Mallorca Experienced Member

    Occupation:
    Night job
    Location:
    Stockholm
     
  18. May 17, 2010
  19. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Hi Mallorca

    Thank You very much for Your input :)
    Sounds very good, at least gives me a hope that this can go trough ;)
    And i will be making lot of deposits in the future acutally from i recieve these money and when i get paid from work end of month...
    Because at Thunderstruck i have allready build up something nice, so hope i can catch the 2,4 million coins on wildstorm HEHE :lolup:
     
  20. May 17, 2010
  21. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Hi MaxD :)

    No hard feelings, i understand why You did what You did, if You misunderstood :)

    But let me put it right then, because You have taken it all wrong what i actually posted.

    I explained that i hoped they will pay me without i have to make the 20£ deposit. As i have provided all documents to proof my identity, which that deposit is generally for.
    Reason is honest that i right now cant afford making that deposit which i also explained.

    I didnt make the post to put pressure on the casino either.
    But as a build up if needed, if this makes sense.
    I wanted to hear other peoples opinions about this casino etc...
    As i have got a good start feeling about it.
    And wanted to share this that i was able to win, so also to make some good views.

    Sorry tired from work just got home, and also not perfect in my english when i have to write i quick :D
    But hope this all makes sense.....and hope some of You other guys can back me up on this...
    This was not just about making deposit.

    And i will only contact the REP's if this will be needed, and i dont get a satisfactory answer back from casino support....
    Ive still not had a reply from my email :(

    Only from my documents email >>>

    Kindly note that we have received your documents and thank you for sending them. We have forwarded them to our finance team who will evaluate them and get back to your accordingly.

    Once we have received a response from the finance team we will notify you of the progress pertaining your withdrawal.
     
  22. May 17, 2010
  23. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
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    UnKnown
    Hi Max found this might have looked wrong hehe, i didnt mean we need a REP in here because of my withdrawal.....it was just so the casino has a REP :)
    Which i have also writen in my email to the casino just to help ;)
     
  24. May 18, 2010
  25. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Had a nice chat with their live chat earlier :)
    Was very pleasant, she told me that everything is in order with documents, and that my withdrawal will be proccesed later today...also the 24 hour pasted earlier 3 hours ago.... so now ill just await.
    Looks like a place i will play in future if withdrawal turns out well :thumbsup:
     
  26. May 18, 2010
  27. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Upside, inside out she's livin Casino la vida loca
    She'll push and pull you down, livin Casino la vida loca
    Her lips are devil red and her skin's the color mocha
    She will wear you out livin Casino la vida loca Come On!
    Livin la vida loca, Come on!
    She's livin Casino la vida loca.


    It's my new thing everyone, dont hate me :thumbsup:
     
  28. May 18, 2010
  29. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    NICE ONE :notworthy :lolup:
     
  30. May 18, 2010
  31. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Quick, somebody shoot him now, before he gets carried away lol My ears cant take anymore!!!!!! :D
     
    1 person likes this.
  32. May 18, 2010
  33. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Got this answer trough email today???? :eek:

    HI xxxxxx

    James here from the casino

    We have looked at your account regarding your withdrawal and unfortunately according to the terms and conditions of the promotion we will be confiscating your withdrawal as you did not meet the requirements of the promotion.

    Below are the terms of the promotion and I have also highlighted the section of the terms particularly relevant to players wishing to cash in on the free bonus
    1. This promotion is only available to new Real Players referred via specific web sites or promotional links
    2. The offer is not available from the customer service centre
    3. Players must register a valid financial account / payment method to qualify for the $/£/€/CAD10 (or local supported currency) free
    4. *** Because NO purchase is required the total winnings on all NO-DEPOSIT bonuses are limited to $/£/€/CAD250 (or local supported currency) maximum.Should the player win in excess of $/£/€/CAD250 (or local supported currency) the excess will be removed from the players account before fulfilling the cashin.**
    5. *** Players need to make a minimum deposit of $/£/€/CAD 20 (or local supported currency) before cashing out

    6. Minimum initial bonus wager requirements and minimum cashin requirements apply.
    7. General Terms and Conditions Apply
    Should there be anything further that you require kindly contact us and we will be glad to assist you.

    Best Regards
    James


    Casino La Vida Helpdesk
    This email is not visible to you.
    Call Toll Free: Canada 1.866.251.8947 | UK 0 808 234 2091
    Germany 0800 180 6620 | Italy 800 873 087
    Australia 1800 303 562 | France 0800 910 882
    Toll Free Fax: Canada 1.866.999.0328 | UK 0 808 234 6801
    Speak to me in real time through our live chat facility . Casino La Vida supports Responsible Gaming .




    :what:

    What is going on here?? I have been on livechat as well, requesting this to be sent to management. As this can not be right.

    Ive been in contact with them since i made the playtrough, and asked about the withdrawal. Ive been on livechat a couple times as well.

    I have copy of everything as well. Emails and livechat.

    I even explained i finally last night managed to get 20 pounds to my moneybookers. But at that stage it was to late i had asked for the withdrawal sunday night, just to speed up the procces hopefully...
    The 250 pounds was taken and there was still 3 pound something in the account. So i didnt want to make the 20 pound deposit before i heard back from my many emails...

    So what is this all about? i have followed all rules, playtrough, play correct only play thunderstruck II slot, only been doing 0,60 - 1,80 pounds bets.
    So everything has gone by the book.

    And then suddenly now they turn around and tell me the 250 pounds have been confiscated???????


    Please i need urgent help on this now guys.

    How are the rules with pitch a bitch....

    Can i complain trough a REP ? i have allready messaged them yesterday but not heard anything.

    How should this be solved? i am surely in my rights to the winnings right? it states nothing that winnings will be confiscated because of that?

    I could understand if it was fraud , or multiple account, or that i had play not legal games etc... but this is not the case. :(
     
  34. May 19, 2010
  35. WayneRedreturns

    WayneRedreturns Dormant account

    Occupation:
    Affiliate manager
    Location:
    South Africa
    Hi PaaskeDKnowUK,

    Unfortunately the bonus terms and conditions cannot be waved. The terms are clear that you cannot withdraw before you have made the £20 deposit. As the terms have not been met, the balance has been confiscated as all wagering is void.

    Best regards,
    Wayne
     
  36. May 19, 2010
  37. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    :confused::confused::confused:
    This can not be a rule for confiscating my win??? i have been in contact with casino every day, but not had any reply to my email sent just after wagering was completed.
     
  38. May 19, 2010
  39. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Can you please clarify which term has not been met?

    Sounds like you're saying because the player asked for the withdrawal BEFORE making his deposit that you are confiscating his winnings.
    Is that the case?

    KK
     
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