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Casino Grand Bay can kiss my @#$
- Thread starter belgamo
- Start date
Can you honestly believe no one has come to address this?
I can....they don't answer emails or players complaints at other forums, why would they come here....my guess is they think if they don't look it, it does not exist.
Just like all the other times, I am sure they will try and come up with a "quick fix" but that will not solve the problems in the long run. This group of casinos has been going downhill for a very long time and I think the majority of the people have just had enough!
They obviously do not care about their players or we would not be posting here in the first place!
I can....they don't answer emails or players complaints at other forums, why would they come here....my guess is they think if they don't look it, it does not exist.
Just like all the other times, I am sure they will try and come up with a "quick fix" but that will not solve the problems in the long run. This group of casinos has been going downhill for a very long time and I think the majority of the people have just had enough!
They obviously do not care about their players or we would not be posting here in the first place!
Another "for the record"... after various additional e-mails I have now received 3 of the 4 pending bonuses I was expecting. The other was denied on an itermittently applied technicality rule (requiring a non-bonus $20 deposit between bonuses) so I can't argue that one further. The last bonus credited was even accompanied by an apology(!)
But as recently as yesterday I received yet another deposit $1000 bonus offer e-mail, so apparently that side of things isn't straightened out yet. At least, I'm presuming I'm not entitled to that bonus.
But as recently as yesterday I received yet another deposit $1000 bonus offer e-mail, so apparently that side of things isn't straightened out yet. At least, I'm presuming I'm not entitled to that bonus.
Im working on this as we speak. I've been in touch with top management and Marc and Melissa are off until next week. It is summer there and they have a month's vacation or something. They are aware of this thread and many others and they will be addressing this...TRUST ME.
- Joined
- Nov 18, 2004
- Location
- Home Office
Who knows about who is in charge for the week!
Marc is in the VIP Dept now Slotchic that hardly makes him top management,
James was the only one and IS the only one at that company that gives a rats ass about anything on forums or about players!
James is at one minute in charge of the forum team, then the next minute he is transferred to the VIP with Marc, my thoughts are .............
Fire all the asses and put James in charge or bring Marc back
!
Marc is in the VIP Dept now Slotchic that hardly makes him top management,
James was the only one and IS the only one at that company that gives a rats ass about anything on forums or about players!
James is at one minute in charge of the forum team, then the next minute he is transferred to the VIP with Marc, my thoughts are .............
Fire all the asses and put James in charge or bring Marc back
!
slotchik said:
Sorry to butt in with a largely negative view here, but this "they're all on leave," added to the total lack of a public communication by either casino or group on this matter after several weeks merely serves to confirm for me that the place is not being run properly.
If you're open over the holidays with an international business then the duty roster for managers who can make major decisions should have someone available to deal with this embarrassingly bad problem quickly and effectively. Before the casino starts to haemorrhage players.
It seems that individual players are receiving apologies and the bonuses that they should have received in the first place, but that is not addressing the bigger issue of making sure that every player prejudiced by this has been looked after. Neither does it help to recover the group's badly dented reputation.
In fact, it is really just doing the minimum necessary to escape players' wrath.
Vixen (I think) mentioned in a previous post that the *strategy* (LOL!) of some managers there was to ignore this and hope it will just go away. That's the sort of head-in-the-sand, unprofessional thinking that makes me agree with her that a serious shake-up is needed among those who are supposed to be handling this side of the Grand Prive group business.
- Joined
- Jul 11, 2004
- Location
- Planet Earth (I think)
Sounds strange to me too! I don't really mind now, as my account is as dead as a door mat now, but what also intrests me, how ecogra responded, which I imagine they don't have that "excuse" of being on leave. I am sure this would doubt their honesty and consideration, when they respond to customers the way they did.
Are there "any" approved seals that can be trusted?
Khanawake, didn't even respond to my problem!
I personally think Casinomeister should make his own "seal of approval" and there will some "real and honest exchange there"!
May be we should make a poll about that!
Are there "any" approved seals that can be trusted?
Khanawake, didn't even respond to my problem!
I personally think Casinomeister should make his own "seal of approval" and there will some "real and honest exchange there"!
May be we should make a poll about that!
Mousey
Ueber Meister Mouse
- Joined
- Sep 12, 2004
- Location
- Up$hitCreek
Sort of long...
This is a follow up to an email I'd sent them last week asking about the Dec 25th promo for which I'd deposited and not received credit. Note: this bonus did indeed show up in my Jupiter account yesterday.
Now... get a load of this one I got in my email this morning:
Nice to know all this bruhaha was just a case of mass hallucination resulting in 'contradictory rumors'. I feel much better, don't you?
This is a follow up to an email I'd sent them last week asking about the Dec 25th promo for which I'd deposited and not received credit. Note: this bonus did indeed show up in my Jupiter account yesterday.
Now... get a load of this one I got in my email this morning:
Nice to know all this bruhaha was just a case of mass hallucination resulting in 'contradictory rumors'. I feel much better, don't you?
Last edited:
- Joined
- Nov 18, 2004
- Location
- Home Office
Pay No Attention to the man behind the curtain, he is the great and powerful OZ, he does no wrong!!
It's all rumors, everyone received the bonus!
It's all rumors, everyone received the bonus!
SlickWilly
Dormant account
- Joined
- Nov 19, 2005
- Location
- New York State
uungy said:
Not a bad idea, at all. Perhaps the seal could be given to casino's that receive a certain percantage of votes of reputable forum posters here at CM.
For example, if 90% of those that have certain number of reputations points (and also a member of CM and CM forum for atleast 6 months) voted to award the seal to a casino then they should be allowed to brandish the CM seal on their site.
This seal could be reviewed an annual or semi-annual basis. It would both encourage casinos to act in good faith and maintain it.
Just my two cents.
liquidsoap
Dormant account
- Joined
- Apr 17, 2005
- Location
- home
see...... the thing is it doesnt really matter what casinomiester thinks (to me it does) but if he puts the casino on rogue lists, the only people who are gonna know is active members in the forum. we can PAB but it will only effect the members of casinomiester no one else is gonna know who plays at the casino, all the casino advertising on tv that people see attracts them to places like golden palace, there is no way they are gonna know what is wrong with them
thats not to many people
some people still play casinos that are not casinomiester approved and they are members of this forum
so i think this group is a discrace in all actuallaty
they are not gonna lose alot of business becuase id say at least 95% of the gamblers have no knowledge about online forums like this at all, so they pick and chose and do what they want
ive gone back in my records and never had a problem with them, but it doesnt matter that can easily change, just like the group shows you how quickly it changed hardly no complaints if any at all before the adding of roadhouse reels. now look the complaints section is full of them
i feel a way to solve the problem is inform all the entire gambling world which is imposible, so i think places like this give the software a bad name
look at connecto and portofino, since the start of complaints from them business has gone down at rtgs, people say they are not trustable just look at the sci fi group and inetbet 2 of my favorites in my opinion, they are not bad but people view them as it just because all the complaints about the software
i feel groups like this need to be takin serouisly and should change there ways and if not microgaming shouldnt allow them to use the software anymore, even if its just all a bonus problem, its going to have a riple effect.
this was just my whole entire view on this thread
and for the record they made a step in the right direction with the email they sent out that, i am sure some people are still owed bonuses but its a start.
thats not to many people
some people still play casinos that are not casinomiester approved and they are members of this forum
so i think this group is a discrace in all actuallaty
they are not gonna lose alot of business becuase id say at least 95% of the gamblers have no knowledge about online forums like this at all, so they pick and chose and do what they want
ive gone back in my records and never had a problem with them, but it doesnt matter that can easily change, just like the group shows you how quickly it changed hardly no complaints if any at all before the adding of roadhouse reels. now look the complaints section is full of them
i feel a way to solve the problem is inform all the entire gambling world which is imposible, so i think places like this give the software a bad name
look at connecto and portofino, since the start of complaints from them business has gone down at rtgs, people say they are not trustable just look at the sci fi group and inetbet 2 of my favorites in my opinion, they are not bad but people view them as it just because all the complaints about the software
i feel groups like this need to be takin serouisly and should change there ways and if not microgaming shouldnt allow them to use the software anymore, even if its just all a bonus problem, its going to have a riple effect.
this was just my whole entire view on this thread
and for the record they made a step in the right direction with the email they sent out that, i am sure some people are still owed bonuses but its a start.
- Joined
- Dec 29, 2005
- Location
- southern california
Mousey said:
So those who were told they aren't eligible for any more bonuses should just forget what they were told...Is that what they are saying? lol
- Joined
- Sep 20, 2005
- Location
- Left Hungary
As uungy says
This might get to the players that need to come here and take a look see at just what the CM's seal stands for..if he is on some casino sites and not others...think that is very good food for thought....
This logo (seal) alone would steer me the right direction, which thankfully finding this forum has already.
Now about this seal of approval from the Casinomeister...I know I look to see what seals and logos the casinos carry before I choose to play there, and if one is different..I do some researching..
This might get to the players that need to come here and take a look see at just what the CM's seal stands for..if he is on some casino sites and not others...think that is very good food for thought....
This logo (seal) alone would steer me the right direction, which thankfully finding this forum has already.
- Joined
- Jul 11, 2004
- Location
- Planet Earth (I think)
Thats exactly what I meant! True the forums are of good/bad casino's. but giving a company the seal, so they can display on the website is a very strong and powerful resourcesilcnlayc said:
A further word of warning...
Bella Vegas has instituted a new bonus-playthrough system that is either not working right or is horrible.
As I noted earlier, I finally received my entire bonus, and lost it, resulting in a zero balance.
About 12 hours later I cashed in all my remaining loyalty points (in preparation for leaving Grand Prive forever
) played them up a bit, and went to cash out and... it said I couldn't withdraw because my wagering requirements weren't met.
A flurry of chat, phone conversation, and e-mail ensued over several days, wherein various ill-informed and nonsensical customer service reps kept repeating that I had bonus requirements, and explaining (sometimes correctly) how they were calculated, but never ONCE answering my repeated direct questioning as to why I had ANY wagering requirements remaining after reaching a ZERO balance.
The "conversations" eventually became worthy of a Laurel and Hardy script.
I finally gave up and blew it all on some slots rather than continue to aggravate myself.
Luckily over the past year I won a sizable sum from the Grand Prive group. My recent experiences will certainly ensure that they don't get a chance to win it back!
Bella Vegas has instituted a new bonus-playthrough system that is either not working right or is horrible.
As I noted earlier, I finally received my entire bonus, and lost it, resulting in a zero balance.
About 12 hours later I cashed in all my remaining loyalty points (in preparation for leaving Grand Prive forever
) played them up a bit, and went to cash out and... it said I couldn't withdraw because my wagering requirements weren't met.A flurry of chat, phone conversation, and e-mail ensued over several days, wherein various ill-informed and nonsensical customer service reps kept repeating that I had bonus requirements, and explaining (sometimes correctly) how they were calculated, but never ONCE answering my repeated direct questioning as to why I had ANY wagering requirements remaining after reaching a ZERO balance.
The "conversations" eventually became worthy of a Laurel and Hardy script.
I finally gave up and blew it all on some slots rather than continue to aggravate myself.
Luckily over the past year I won a sizable sum from the Grand Prive group. My recent experiences will certainly ensure that they don't get a chance to win it back!
I agree with everything that's been said about Grand Prive, but I'd just like to point out they haven't suddenly become shady overnight. The thread below was started in May 2005 & from that point on they continually used tricks to encourage people to deposit before then denying bonuses:liquidsoap said:
https://www.casinomeister.com/forums/threads/bella-vegas-bonus-confusion-and-trickery.8392/
That was followed by the long-running issue of their disabling Neteller for individual accounts. In itself that was weird but acceptable, except they chose to lie about it and claim it was a technical problem they spent 5 months "looking into" (unless you really believe them despite the fact no other group of MG casinos seemed to suffer
).So the current problems (exacerbated by the fact they may well have lost money opening a new casino) aren't a suprise, nor is the disgraceful behaviour of the management. This group have lost any possible right to be given the benefit of the doubt.
- Joined
- Jun 30, 1998
- Location
- Bierland
As for a seal, this is too regulatory for me, and I have no desire to become a casino-policeman. My mission here is to provide information - information in all shapes sizes and forms.silcnlayc said:
I recommend casinos, and there are others that I don't recommend. I also acknowledge casinos for good deeds - and chastise others for being naughty.
The forum is only a third of Casinomeister's traffic - the rogue section, news, newsletter, webcast, and recommended casinos are privy to others beside forum membersliquidsoap said:
And that is why people who actually know what is going on, would choose you over Ecogra with all their self puffery, heavy duty backup, funding, staff and 2 PR firms.Casinomeister said:
Chastise me for saying it, I am easy because the facts remain the same.
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